SUMMARY:

Innovative, results oriented project manager / senior manager with over fifteen years of experience and a passion for building relationships and exceeding client and management expectations. Strong skills in team building, communication and presentation, as well as inter-department and executive client relations and account management. Experienced in coordinating, defining, and planning all project related activities in all phases of the system development life Cycle (SDLC) while focusing on the triple constraints to ensure overall project success. Performed ROI, GAAP analysis, EVM, SLA management, process improvement, scope management, resource management, quality management, risk management, quality assurance, conflict resolution, change management, incident management, and release management. Strong expertise in stakeholders management, software development, business analysis practices, excellent in managing, mentoring, coaching team members, strong documentation skills, reporting skills, excellent interpersonal, collaboration, conflict, and problem solving skills. Experienced in Pharmaceutical (GMP/GXP), Financial, SharePoint implementations, implementations of SAP, Oracle and data-warehouse management. Strong skills in vendor management (outsource/onshore model) and contract management.

PROFESSIONAL EXPERIENCE:

Confidential, Washington DC

Senior MRP and CMIF Project Manager

Responsibilities:

• Managing highly visible MRP/CMRM (Capitol Markets Risk Management) and CMIF (Capitol Markets Income Forecasting) projects in FUSE program with multiple upstream and downstream applications integrations simultaneously by ensuring that project deliverables are on-time and follow established PMO processes.
• Regularly meeting with business and technology directors to ensure projects are meeting their strategic expectations.
• Meet with development, business, solution and test manager on weekly basis for reporting purpose, validate projects are progressing as planned.
• Successfully driving process creation, schedules, roles and responsibilities using MS Project, also utilizing EPPM for risks/issues management, budgeting, resources allocation, PQO processes, inter-project dynamics, information consolidation, and management reporting for the entire project lifecycle.
• Maintained all project documents on MS SharePoint for ready availability for all stakeholders.
• Initiate and manage projects per PMO methodology with proper SDLC version, manage PQO deliverables and ensure project teams delivers artifacts in accordance with standard PQO process.
• Set goals / objectives, scope of work and major milestones to ensure assigned projects meets business objectives and timeline of the customer.
• Proactively worked with stakeholders in identifying project risks and developing risk mitigation plans; Actively monitored, managed and closed project issues/risks.
• Plan and track project milestones, assist resource managers on staffing needs. Manage development staff, business requirements sessions, mitigate solution meetings and accordingly capture and report status, report project and staff performance, update project plans as needed, manage and report budget, manage risks/issues and any CR’s.
• Manage FUSE program expectations on ST/iST, UAT/iUAT, T&C conversion and BOT by planning, executing, tracking and reporting on MRP and CMIF testing cycles with upstream and program.

Confidential, Washington DC

Senior Project Manager

Responsibilities:

• 0Manage projects in Hybrid Waterfall/Scrum environment, key projects include: Business Objects BI solution enhancement, prototyping of MS Dynamics and Salesforce.com CRM solution for selection criteria, PFG infrastructure restructure project (exchange server upgrade/AD upgrade/application servers upgrade and Windows7 upgrade project), MAS 500 to Oracle financials solution/Data migration, new forms/reports build, OGC BI/reports app. project for Mobile devices (Android, iPhone and iPad),TFS/Team Foundation Server (Version control/release management) and OGC dashboard build in MS SharePoint 2010/customization .NET.
• Manage vendors, prepare RFP/RFQ, and mitigate bidding conferences, SLA’s and selection of vendors.
• Involve in a major Promontory initiative of selecting outsource vendor in India.
• Matrix managed diverse cross-functional technical projectteams; responsible for delivering project outputs as per the Strategic Product Road-Map, both locally & globally; manage/support multiple concurrent technical projectimplementing both business & technology initiatives.
• Defined project scope and objectives developing detailed work plans, schedules, level-of-effort (LOE), tracking budgets, capturing estimated resource hours; lead the program and projectteam to product-hand-offs ensuring initiatives to meet the client's goals and objectives.
• Facilitate, plan, manage, execute, control projecttasks/deliverables & milestones; manage project resources (functional/technical) mitigating issues & risks including Close outs.
• Managed QA and DEV teams on multiple projects through the design process, working ahead off the backlog to complete analysis for upcoming user stories so they could be pulled into iteration at any given time, and using the BA resources as well for Test Case review from QA and assist with testing with needed. From a QA perspective, involving QA during the design process allowed for test cases and data creation earlier in the process.

Confidential, Rockville MD

Senior Project/Program Manager (GXP/GMP)

Responsibilities:

• Managed applications/Databases/infrastructure (data center move), integration and decommissioning project (Human Genome science to Confidential ) environment includes all R&D/GXP/GMP applications, Clinitrial, manufacturing applications ( SAP FICO/SD/MM/QM/PP, Aegis, BOE (BI solution), Callibry, Midas, CSTRACK, EAMS (Datastream), Empower-GMP, ETTS (Electronic Training Tracking System), FormWeigh, QUMAS, QLIMS (Laboratory Information System), Quality Center/eApprove, SoftMax GxP, TrackWise, Trix, WinKQCL COMP, IBM BPM, Formweigh, Clearwell, Batch Track (Re-write in.NET), Refr. Compliance, SharePoint 2010, Data-Warehouse).
• Create and manage project management plans (WBS, SOW, communication plan, resource plan, project plan, quality plan, risk plan, and procurement plan). Manage outsource/applications vendors (negotiate contracts, RFP, vendor selection, SOW’s, project plans, resource allocation, status reporting, and procurement).
• Manage change control/account management, project management, budget management, stakeholder management, escalation, reporting, TIPS, SOP’s, Utilized CA Clarity PPM.
• Responsible for managing all GMP/GXP application’s validation (QR/CC/DM/IQ/OQ/PQ) and FDA 21 CFR Part 11 compliance.
• Managed three disparate cross-functional teams and through team-building, cross-training, and skills building, created a single team of professional testers. Increased team size from 11 to 19 through a combination of on-shore and off-shore recruitment. Introduced and expanded the use of test management and test execution tools to improve tester efficiency, reliability, and repeatability.
• Implemented and administered new QC11/ALM within the local GSK location. Performed demos and orientation for projects moving on to the tools. Supported initial use of tools.
• Manage the Quality Assurance group within the IT department and report to the Senior Vice President of M&A. Responsibilities also include establishing and maintaining staffing levels, developing and maintaining Service Level Agreements related to quality.

Confidential, Washington DC

US-IT Project Manager

Responsibilities:

• US-IT PMO project manager, managed multiple projects (CWP v2.1/JAVA/Oracle, eAdvisor Re-platform/SharePoint 2010, eAdvisor Password Guideline Enhancements/.NET, Data Wizard/BI v1.0/.NET, GS Prime
• Maintenance/.NET/SQL Server, Batch Forms Engine/.NET, GCS Encompass/JAVA/Oracle, TP to GO Mobile Apps for iPhone/Android/BlackBerry, PwC website Harmonization, PwC wall street concepts/JAVA.
• Manage projects from inception to close out following PMBOK SDLC methodologies in PwC PMO.
• Manage 3 projects utilizing Agile (Scrum)/TDD methodology.
• Responsible for projects SoU, SOW, SLA’s, planning, risk management, change management, quality management, scope management, budget, EVM and vendor management during the projects lifecycles (Outsource model and onshore vendors), managed contracts, performances, risks and contracts close outs.
• Managed multiple team members on outsourced projects to TCS/Infosys, delivered number of initiatives and projects of US IT PwC, within budget, with high level of quality and customer satisfaction.
• Managed more than 25 internal team members and led them to deliver 5 enterprise projects.
• Hired mentored, coached and supervised technical teams and helped members take on greater responsibilities.
• Manage scope, effort / cost, schedule, and quality while continuously identifying and mitigating underlying risks.
• Collaborate with business stakeholders to elicit, review requirements and Design, worked closely with business users engaging in problem resolution to ensure customer satisfaction.
• Manage QA groups onshore/offshore for development of, test environments, test plans, test cases/executions SIT, UAT, performance/load/black box testing, and support. Communicate status with stakeholders, and resolve issues in a timely manner.
• Responsible for hardware procurement on infrastructure projects.
• Utilized MS Project 2007/2010 and HP PPM (Project and Portfolio Management Center) for projects planning, budgeting and reporting. Utilized application tools like SVN for version control/release management, QC and HP ALC (Application Life Cycle) for documentation and project test life cycles.

Confidential, Columbia MD

Project Manager, IT Production Operation Manager

Responsibilities:

• Executed and maintained MAXIMUS PMO project management processes and disciplines in the areas of project schedule, quality management, communications management, human resource management, cost management, procurement management, risk / issue management, and change management.
• Planned and managed software development projects within the MAXIMUS TCES/HHS division. Managed projects in Agile/Scrum environment and Waterfall methodology through full product life cycle (SDLC). Supervised and mentored team of 12+ cross-functional employees. Oversaw efforts for the design, development and release of new .NET applications. Vendor management of outsource COTS projects. Negotiated with cross-functional departments for project resources. Worked with development team to define and update roadmap for TCES/HHS's software development efforts. Delivered reports on status of programs and individual projects to management. Cultivated relationships with business partners. Functioned as main reviewer and signatory on all project documentation.
• Managed production operations for company customer facing applications (WOTC, HHS benefits, Work Order Tax Credit, Labor ready, Hire-A, I9/E-Verify), SQL Server 2005/2008 databases and client portals. Planned and
• Build a new QA department from the ground up, including the hiring of staff, development of processes and procedures, and implementing testing methodologies in QA and Development.

Confidential

Technical Project Manager

Responsibilities:

• Established Project Management Office (PMO) at client site, created GRB (Governance Review Board), implemented SDLC process. Manage scope, effort / cost, schedule, and quality, while continuously identifying and mitigating underlying risks.
• Managed and lead 3 teams in matrix environment to develop and implement corporate wide ERP, Student Information Management System (SIMS, built using .NET technology), Human Resource Management System (HRMS, built using Java J2EE platform technology), and Financial System (GL, AP, AR, built using JAVA J2EE technology).
• Planned and managed architect of new data center, apps, SQL Server databases, data migration from legacy applications, data profiling, and implemented monitoring tools.
• Utilized tools like MS Project for project planning, resource assignment, progress tracking, and managing budgets. Created project charters, SOW, WBS, communication plan, performed weekly/bi-weekly built meetings and status reporting. Devised applications delivery and release management strategy for several business applications.
• Gather requirements for customization of web portal project and advise business user’s capabilities of portal. SVN implementation, SharePoint/Project Server Implementation-Train users on Project/SharePoint Server 2007 capabilities and features.
• Made reports available on SharePoint server with role based security. Architect multiple intranet SharePoint sites for information sharing, documents sharing utilizing central repository.
• Managed all aspects of test cycle including test documentation, performance/load testing, and UAT.
• Devised quality management strategy to include SIT, UAT, Performance Test, and End-to-End test in consultation with teams and business which resulted in high quality product delivering value. Created Technical Operation Manuals (TOM), Product features Manuals, and trained end users.

Confidential, Arlington, VA

IT Project Manager, ECDS/BNA Web products

Responsibilities:

• Managed IT projects and driving project team in BNA PMO from start throughout completion. Coordinating multidisciplinary project teams to deliver technology projects of varying size and complexity, focusing specifically on software projects. Creating and maintaining project plans, budgets and forecasts. Negotiate the use of resources in a matrix management environment. Bringing to the attention of senior managers any circumstances causing delays, concern or requiring higher level authority to proceed. Identifying business development opportunities. Managing project reporting, project reviews and project steering meetings. Negotiating and influencing up to Director/VP level.
• Enhanced Business Delivery Models, Pricing Models, Software Delivery Methodologies, Project Management Models (PMI, Agile), SVN implementation (decommissioned IBM ClearCase) and Compliance Models (Six Sigma, CMMI) for solution delivery utilizing full development lifecycle (SDLC). Responsibilities also include day to day support issues, triage support requests, patches, and release management.
• Analyzed requirements to implement MS SharePoint 2007 server, key repositories, portal, port lets, reports sharing, email, alerts, surveys, meeting workspaces, document workspaces, and security.
• Manage a group of 18 developers and 5 DBA’s that supported (COTS) Oracle, PeopleSoft, Ceridian, content management, Legacy applications, and databases. Plan, execute, document and manage IT projects, resolve client issues, maintain, analyze, troubleshoot, resolve, and document issues. Deliver Executive Monthly Reports, Investigate, research and plan, proactive improvements to company's IT environment.
• Manage Data-warehouse environment, make recommendations for new Data mart design and hardware purchase. Designed and implemented an operational data store and Meta data repository to support ECDS/BSI (Ecommerce) division to provide ease of use, analysis, and implementation.
• Direct supervision of seven testers from the detailed use cases, create manual & automated test cases for web applications and web services Using eTester and eLoad from Empirix perform, load, volume, performance, scalability and fail-over testing. Report defects in Bugzilla & JIRA.

Confidential, Charlotte, NC

Project Manager, SOX/SharePoint

Responsibilities:

• Worked on compliance/Access DBMS (SQL Server /Oracle/DB2) Cleanup Project for CMG Wealth LOB. Worked under PMO directives, systems development life cycle (SDLC). Create Work Breakdown Structure. Initiate, Plan, implement and control all phases of the project. Responsible for Project Closeout and final Phase Maintenance.
• Built a team responsible for end-to-end IT documentation. Provide work direction and leadership to project team. Control and manage risks, perform quality assurance and control. Responsible for vendor relationship and contract management including procurement and reviewing proposals, RFQ etc.
• Managed upgrade SharePoint 2003 corporate intranet to MOSS 2007 medium server farm. Used SharePoint Designer for sites branding. Setup extranet for clients using forms based authentication (FBA) and ADAM. Deployed SQL Server Reporting Services for generating reports and made accessible on SharePoint server. Trained users to create personal sites, documents sharing, calendar sharing, and utilizing MS Office. Implemented and maintained survey forms, alerts, repository, emails, and MS Office components for SOX group.
• Developed status reports and present to Stakeholders and CIO Org. Prepared audit documentation which was reviewed by internal/external auditors for SOX/GLBA-h and made available on SharePoint server.
• Responsible for coordinating the company-wide Compliance Documentation project. Created waivers and remediation plans for non-compliant items and worked with business units to ensure understanding and adherence. Worked with internal application owners and outside vendors to ensure only designated users had appropriate levels of access. Used MS project 2003 and Visio for planning and process flow charts.

Confidential, Charlotte, NC

Technical Project Manager, Manager, DEBSIT/NUCGEN

Responsibilities:

• Orchestrated multiple projects simultaneously and met deadlines. As a Project Manager under PMO office for SAP 4.6 to 4.7 (ERP) upgrade of SD, MM and PP and new SAP CRM implementation.
• Using ASAP methodology conducted all tasks for Business Blueprint and Realization phases of project. This included process definition, testing and configuration support for the areas of sales orders, pricing, availability check, shipments and invoicing. Developed project plan for the CRM mobile sales implementation. Researched and implemented SAP changes for inefficiencies with master data, availability checking and pricing determination.
• Maintained proactive interaction with the client to understand business practices to aid in system configuration. Managed a Business Objects/BI Project from feasibility Phase, Planning Phase to Execution Phase. Delivered operational analysis, business process re-evaluation, user training, and testing of modules. Provided technical consultation for Oracle Financial Hub (Data-warehouse) project. Developed framework, process flows and templates. Program managed on time and under Budget which involved leading over 50 resources within 25 cross-functional Line of Businesses.
• Prepared and managed project plans/schedules. Acquire, manage and coach resources. Lead weekly status and ongoing risk mitigation meetings with sub team leads. Conflict resolution. Control project scope/budget; and weekly/monthly status reporting up to executive vice president level.
• Managed a team of 7 DBA’s in a production (SQL Server and Oracle) environment as a team lead. Worked on Remedy Upgrade (Version 4 to 5) Project as a coordinator. Architect and Deployed MS SharePoint 2003 server for NUCGEN group for documents sharing, alerts, meetings, emails, and schedules.
• Involved in UAT testing and rollout. Lead a small team to migrate Changeman/ChangemanDS to a new Server. Oversaw SOX and GLBA-h requirements and compliances.

Confidential, Washington, DC

Project Manager

Responsibilities:

• As a Project Manager under PMO, responsibilities Included restructuring of Database Department (SQL Server and Oracle) and Improve the performance of two in house designed applications in .NET (FM Billing and FM Monitoring). Implemented Oracle 11i Accounting, Accounts Payable, and Accounts Receivable for nine US locations in a Multi-Org, Multi-Reporting, Global Accounting environment.
• Managed technology and process-based projects through their entire (SDLC) life cycle - from business case development to implementation, directing project teams of typically five to fifteen resources including technology developers, business subject matter experts, and business analysts.
• Initiated a year-long project to create an in-house e-commerce processing platform to handle orders from different sources and to facilitate the creation of new offers that would all use a shared core to reduce development and testing time. Architect, designed, and deployed blueprint online site for online blueprints repository and availability to print online.
• Worked with various business units to get their products online through various E-commerce initiatives including customized storefronts and online catalogs for a wide assortment of printing products. Develop comprehensive inter-company Project Plans utilizing MS Project with accountability, Drive Projects from feasibility & estimation; thru Functional & Systems Requirements agreements, application & system design; code development; lab and field test.
• Prepared project presentations, weekly status reports, assure timeline compliance, assess risks, actively track, manage and recommended alternative solutions to project issues and escalated issues to multi-levels of management as appropriate. Establish best practice strategy & develop an integrated Release Management Approach encompassing the business and technical needs of multiple Business Clients, Application Development, Quality Assurance, and integrated Systems Test.

Confidential, Baltimore, MD

Project Manager/DBA

Responsibilities:

• As a Project Manager Projects Include: Database Version Upgrade of SQL Server 6.5 to 2000. Database Migration from Oracle to SQL Server, updated Disaster Recovery plans. Developed, maintained, and communicated Project Plans which included Project Schedules displaying milestones and using the triple constraints.
• Provided work direction and leadership to project team. Maintained positive and productive communications with project stake holders on an ongoing basis. Created Test Plans, Implementation Plans, and Functional Requirements, Issue Logs, Project Schedules and QA packages. Relocated all project communications to a project website.

Confidential, Silver Spring, MD

DBA/Project Manager

Responsibilities:

• Technical Project Manager responsible for EMR application (Electronic Medical Records) and all SQL Server 2000 database environments. Perform planning, resources management, reporting, conflict resolution.
• Developed reports for business units and executive management. Coordinated change management using internal system for necessary HW and SW changes.
• Coordinated internal resource utilization (internal and external contractors) other managers. Scheduled and lead all high level weekly and bi-weekly conference calls. Generated status reports of daily and weekly projects, issues, and checklists. Code review, Deployment of code to production and other environments Security Planning and implementation. Provided analysis, design, installation, and ERP rollout of Oracle 11i General Ledger, Accounts Payable and Purchasing for offshore and onshore projects worldwide setups included Multi Language, Multi Reporting Currency, and Multi Organization.
• Evaluated Confidential ’s customized commission management system to determine if any or the entire custom module could be replaced with functionality found in the Oracle Sales Compensation module of Oracle Release 11i. Maintained proactive interaction with the client to understand business practices to aid in system configuration. Created Test Plans, Implementation Plans, Functional Requirements, Issue Logs, Project Schedules, and QA packages.

Confidential

DBA

Responsibilities:

• As a Tech. Project Manager/lead responsible for Databases (SQL Server 6.5/7) and Development environment.
• All aspects of Database Administration, Database Development, systems integration.
• Worked with Data Services teams to assist with creation, deployment and management of an enterprise-wide ETL framework utilizing DTS packages
• Defined and documented Planning, Development, Testing, Implementation, backup/recovery planning Disaster Recovery planning, and training tasks and sub-tasks, data and process dependencies, integration process with the existing database elements.
• Prepared and maintained logical and physical schemas, merging relational database design rules with my personal expediencies to keep database integrity and consistency.