SUMMARY:

Fifteen - year track record of leading client implementations, project management efforts and IT Governance processes for electronic payment projects. Lead thousands of client implementations for payment processing solutions with Financial Institutions and Fortune 1000 Companies. Seeking an opportunity in project management that can benefit from my expertise in the industry as well as my technical project management roots.

TECHNICAL SKILLS:

Development: API, Mobile Development, Web Development, Graphic Design

SDLC: Scrum, Waterfall, Agile

Tools: MS Project, MS PowerPoint, MS Excel, MS Word, MS Visio, SharePoint, Nimble, Trello, Rally, Tracker

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Consultant - Project/Product Management

Responsibilities:

• Work with the CEO of two merging companies to define a retail cash payment and mobile strategy for their combined customers (government agencies, municipality, utilities).
• Drive requirements gathering process - business requirement document, prepare competitive analysis of vendors, and recommend vendor selection.
• Work with technology on use cases and technical specifications
• Create the strategic product roadmap and execute the delivery plan using agile methodologies.
• Ensure all AML rules and regulations are met and implemented such as KYC, receipts, and audits.

Confidential, Atlanta GA

Consultant - Project/Product Management

Responsibilities:

• Responsible for directing cash payment product strategy, product management and business development of Cashtie an online cash payment method for bill payments that leverages a barcode that is scanned at the POS (Point of Sale)
• Managed projects for product enhancements and product roadmap.
• Worked closely with legal and compliance teams to ensure requirements were met to adhere to all AML state regulations.
• Gather user stories and document user requirements. Converted business requirements into product requirement document.
• Worked to standardize the product offering for configurable customer implementations.
• Managed a queue of over 80 actively engaged clients in the process.
• Work with retailers such as Walmart, CVS, Family Dollar, Dollar General on product roll out at the POS (Point of Sale) and managed that plan to execution.

Confidential, Newark NJ

Consultant

Responsibilities:

• Served as a Project Manager and advisor on the cash payment product offerings that leverage Confidential ’s existing retailer and Direct to Consumer networks.
• Worked closely with legal and compliance teams to ensure requirements were met to adhere to all AML state regulations.
• Implemented collections strategies for agent payments and fraud.
• Implemented mobile wallet functionality for prepaid cards that offer remote deposit capture for prepaid card reloads and bill payment.
• Managed the rollout of walk in bill payment product to over 10,000 Boss Revolution retailers.
• Created business requirement document for International bill payment product offering.
• Assisted with Money Transfer requirements and cash in and out networks.

Confidential, San Diego CA

Consultant - Project/Product Management

Responsibilities:

• Responsible for the mobile banking product strategy and product rollout of the Mobile Remote Deposit, Mobile ID Verify, Mobile Balance Transfer solutions and Mobile Photo Bill Pay.
• Managed/ identified several product enhancements to improve check picture/ image capture resulting in streamlined workflows and dramatically improving the experience for retail banking customers of large banks like JPMorgan Chase, Bank of America, etc.
• Managed technical IT team using Agile/ Scrum development process for product development/ production/ test and release life cycles.
• Leveraged my PMO capabilities to manage/ ensure product delivery to meet marketplace demands.
• Provided first line support for Sales and Marketing initiatives to support the product launch
• Provide professional service support in landing commercial relationships with three major U.S. banks (JP Morgan Chase, Bank of America, U.S. Bank, Compass Bank) generating significant revenue contributions for the company.

Confidential, Princeton, NJ

VP of Product Management and PMO

Responsibilities:

• Establish, communicate and determine the product strategy that aligns with our corporate goals. Prioritize items accordingly in the product roadmap and clearly communicate the product strategy.
• Responsible for all aspects of the biller directory product that resulted in the following improvements:
• Increased biller endpoints from 1000 to over 50,000 by leveraging various banks, processors, collections and direct relationships.
• Expanded Expedited payments product from 40 to over 400 same day billers generating 1mm in annual revenue.
• Extended product reach to mobile and smart phone bill payment applications that see a 44% growth rate month over month.
• Created self-service products for processing customers that enabled better customer support.
• Responsible for all aspects of the product rollout process that include:
• Ensure products are documented for customers, sales, operations and marketing
• Worked with collections teams to enhance agent onboarding process to implement processes that reduced collections by 60%
• Packaging a product release to ensure entire staff understands the value.
• Worked closely with legal and compliance teams to ensure requirements were met to adhere to all AML state regulations.
• Worked with Marketing to launch to customers and plan the strategy for best volume opportunity.

Vice President, Client Management and PMO

Responsibilities:

• Establish and direct standard PMO and Client Relationship Management processes at an organizational level. Direct all project portfolios to align with the company strategies across the organization.
• Introduced standard project management process to support organizational goals and strategies in the areas of portfolio management, project management, time tracking, SOP98, SAS70 etc. which resulted in the following improvements:
• Increased the number of projects that were completed on time within budget by over 300%
• Provided better visibility for management into project prioritization processes that reduced cancelled initiatives by 70%.
• Created standard and repeatable processes that increased efficiencies across the board.
• Aligned all initiatives to organizational strategies allowing true measurement of cost to support corporate goals.
• Introduced a client management process across the organization that is focused on quality, dependability and optimizing relationship volume potential.
• Established processes that resulted in incremental volume growth across our existing biller client base
• Created efficiencies and introduced quality measurements on services provided to our clients for monthly or quarterly review.
• Established standard support processes, SLAs and product offerings for clients classified by volume tiers.
• Worked to establish strong relationships with top volume clients such as TMOBILE, AT&T, Dish Network, Direct TV, Verizon Wireless, Boost, Cricket, Sprint, etc.

Confidential, Princeton NJ

Director of Project Management Office (PMO)

Responsibilities:

• Staff and direct all project management and client implementations efforts for application development projects of payment processing solutions in the eCommerce division. Direct all IT governance processes for work flow through IT. Over 540 clients implemented in 2006.
• Standardized the client implementation processes resulting in the following improvements:
• Increased the number of client implementations completed annually by 74 % from 2004.
• Reduced average implementation cost over 71% from a cost of 45K in 2004 to current average of 13K.
• Reduced the length of client implementations from over 180 days to an average of 45 days.
• Improved client reference rate after the implementation process to 95%
• Managed the implementation of work processes with external resellers such as Bank of America, M&T Bank, Wachovia, Bank North, Alliance Data, Par 3, and Striata.
• Directed 3 distinct project portfolios, Internal Initiatives, Professional Services and Client Implementations with an average of over 1400 active projects in progress yearly spanning the portfolios.
• Directed professional services processes for custom development initiatives and product upgrades generating $2m in revenue the last 3 years.

Confidential, Princeton, NJ

Manager of Project Management Office (PMO)

Responsibilities:

• Following the departure of the Chief Technology Officer assumed responsibility for all project management activities for the company.
• Stabilized Project Management staff and instituted standard processes.
• Program Manager for launch of the standard biller payments product that changed implementations from customizations to configuration. Currently supports over 200+ billers with implementation duration of weeks rather than 6+ months.
• Managed the Bank of America Migration project where 130 cash management customers migrated from their existing payment processor to Confidential payment processor in 12 months.
• Instituted communication process improving executive status reporting for risk, revenue, and various project portfolio statuses for better prioritization of IT resources.
• Developed a new Statement of Work process resulting in greatly improved customer expectations during the sales and implementation process.

Technical Program Manager

Responsibilities:

• Responsible for management of various custom client application development projects for various Fortune 1000 companies such as Verizon Wireless, GMAC, etc.
• Responsible for defining technical strategy for the Verizon Wireless online bill presentment and payment application.
• Directed technical professional services for large scale custom development initiatives for clients such as Verizon Wireless, GMAC, Los Angeles Department of Water and Power, Bill Me Later, etc.
• Defined all project portfolio budgets and timelines.
• Defined and implemented development release process for application and product builds.
• Responsible for proof-of-concept development efforts such as WAP, allowing Verizon Wireless consumers mobile payments functionality for bill payment.
• Managed the project portfolio of on average 30 concurrent development initiatives in various development phases that were delivered on time within all budget constraints.
• Implemented project time and materials tracking model for professional services development initiatives that resulted in early EBITDA profitability for Confidential Corporation in May 2002.
• Managed multiple project teams simultaneously, on average 6 teams of approximately 5 individuals and staff.