SUMMARY

• 10+ year of IT Experience wif ITIL V3 CertificationI is a technology and business visionary wif 10 years leading and defining corporate technology strategy and the architecture/implementation of high volume management systems.
• I define the roadmaps, budget, staff, infrastructure, facilities, and implemented plan for increased growth, maximizing business continuity, and ensure high performance/high availability of information systems.
• I have expertise in development, planning, incubation and planting IT strategy for successful organizations. Currently I is working wif Confidential as a Senior Consultant.
• Technology Architecture & Integration - Global IT Delivery & Confidential Management - I Infrastructure Virtualization - Team Building Disaster Recovery Planning & Execution ITIL v3 Framework

TECHNICAL SKILLS

Virtualization: VMware ESX, VMware ESXi, VMware Workstation, VMware Server, VMware Player, Microsoft Virtual Server, Microsoft Hyper-V, System Center VMM.

Enterprise& Systems Management: Microsoft System Center-SCOM 2007 R2, SCOM2012, SCCM 2007, SCCM 2012, Cloud Computing, CA Unicenter, SolarwindsOrion, BMCRemedy, NetIQ AppsManager

Operating Systems: Windows Server 2008, Windows Server 2003, Windows 2000 Server, Windows 7.0, Windows XP, Windows Vista, Windows 2000 Professional, Redhat Enterprise Linux.

Networking: Firewall, IDS,IPS, TCP/IP, Ethernet, Token Ring, HTTP, SMTP, SNMP,DNS, DHCP,RAS, PPTP, IPsec, SSL, SHA1, L2TP, MS-CHAP, Cisco.

Databases: Microsoft SQL Server 2000, Microsoft SQL Server 2005, Microsoft SQL Server 2008, MicrosoftAccess.

Infrastructure Management Methodologies: ITIL version 3.0 Framework

PROFESSIONAL EXPERIENCE

Confidential, Phoenix, AZ

Solution Environment

Responsibilities:

• Currently working as Tools Consultant for Confidential ., Confidential handling the following Responsibilities
• Extensive Design, Architect & Implementation of Microsoft System Center Operations Manager and support of existing Enterprise Monitoring Tools.
• Extensive worked on planning, design, architect, installation and support for multiple product lines to successfully implement Monitoring Tools Confidential .
• Architecture, Implement &Troubleshooting System Center Products (Specialist for SCOM 2007 SP1/R2, SCOM 2012). Working on deployment mid to large scale SCOM infrastructure for up to 4000 Servers. Upgrade SCOM 2007 R2 to SCOM 2012.
• In - depth noledge of Management Pack s design and Authoring. Used SCOM offline Authoring
• Console to develop MPs for in house Application monitoring. Automation of MP creation.
• Successfully implement business critical MPs like SQL, Active Directory, MS Cluster, MS Exchange 2010, MS Cluster, Terminal Services, File Services Monitoring, SharePoint etc... and 3rd Party MPs like Citrix, VMWARE, BlackBerry, HP CIM, Backup Exec etc.
• Created more than 3000 Rules and Monitors to cater the need of precise and accurate monitoring. Good noledge of performance management, monitoring Thresholds.
• Implemented cross platform MPs and monitored over 500 Unix/Linux Servers. Very good understanding of SNMP used SNMP for network device monitoring.
• Good understanding of Reporting. Daily Availability Report of Agent Health Checks and other
• Customized reports. Experience wif integration of SCOM wif Remedy, SCSM Ticketing tools and other ESM products like Solarwinds Orion, NetIQ for centralized system monitoring.
• Virtualized the environment using VMWARE.
• Understanding of scripting tools wiz VB scripting, XML, HTML, PowerShell.
• Extensively worked wif Hyper V, SQL, SVMM and IIS.
• Simulating Premier North America and European customers like (Premier Banks, Retailers, IT Companies etc.) Setups to resolve deployment, Configuration, Upgrades, Performance related complex issues.
• Demonstrate the ability to solve or address the most complex and challenging problems.
• Provide Customer wif advisories for best practices for using the products for optimum performance.
• dis Profile involves high customer focus and time bound issue, respond quickly, clearly and concisely to difficult or challenging questions, which ensures the right resources were engaged to resolve difficult customer issues.
• Partnering wif the TAM to TEMPeffectively manage prospective customer, providing documented action plans and daily status updates for the customer.
• Collaborating wif different business units like MCS and PFE at Microsoft, thereby develop strong working relationship resulting in increased co-operation and mutual support in delivering best customer experience.
• Develop custom solutions for customer/partners, which results in improved customer/partner experience (CPE) and customer/partner satisfaction surveys.
• Discussing challenging issues in weekly case triage meetings wif the teams, CPR s across Europe and North America region to identify the next steps to resolve outstanding cases.
• Writing technical articles and solution object especially around difficult situation faced while working on customer issue to enhance the usability of the common noledge base.
• Delivering case triages on specific topic to help out self and team upgrade/refresh technical noledge.
• Work wif business group to share holistic troubleshooting solutions on high- priority issues.
• Achieve the Subject Matter Expert (SME) on various components of existing and new technology products.

Data Centre Management

Management

Responsibilities:

• Infrastructure Data Centre ‘s Management
• Maintenance and Troubleshooting of Servers
• Looking after calls escalated by SCOM Server
• Server Monitoring & Administration.
• Interacting wif 3rd party vendors for rectifying problems in hardware/software/network.

Help Desk

Management

Responsibilities:

• Support for Installation and Configuration of different software on various Operating Systems.
• Troubleshooting problems (software, hardware and network.).
• Installation & troubleshooting Mail Client Outlook Express& Microsoft outlook

Confidential

Lead Systems Analyst

Responsibilities:

• Designed SCOM platform and created SOPs for the upgrade Confidential
• Worked wif Windows Engineering and Operations team to get required servers and VLAN built
• Implemented and deployed SCOM 2007 Components like Operations DB, RMS, Management Servers, Gateway servers, Reporting Server, ACS and Data Warehouse
• Converted all MOM2005 Management Pack to SCOM 2007 compatible state (Including fine tuning rules and Monitoring)
• Upgraded all MOM2005 agents to SCOM 2007 version agents
• Created Custom Reporting as per customer specification, using Visual Studio.
• Made sure zero impact on monitoring platform throughout the migration process.

Confidential

Responsibilities:

• The Confidential involved complete solution for monitoring and managing inventory of a large and critical Enterprise. I was assisted by a team of 8 and reported to the VP - Systems & Networks, responsible for United Utilities onshore/offshore development center, specially implementing & maintaining the entire United Utilities Infrastructure.
• Looking after IT Server, Network Infrastructure & Confidential Management, IT Security, IT Operations & IT Vendor Management, IT Backup &DR Management and IT Incident, Change & Problem Management.
• Created PMI Microsoft Confidential plan to budget/evaluate/managed cost of 756 Intel servers for the installation/implementation TNG-NSM R11. dis included detail documentation on the entire migration of TNG agent’s procedures.
• Design, Implementation & Support of CA Unicenter NSM R11, DSM R11, CA Spectrum.
• Support MOM 2005, create Rules, Import and configure MPs and resolve user issues.
• Also, gave bi-weekly presentations to upper management on benefits and gains of TNG-NSM.
• Preparing MIS Reports (Daily, Weekly and Monthly reports for Incidents trapped through Service Desk).
• Following Escalation Mechanism, Inventory/Asset Management which includes maintaining the Configuration Management Database for Datacenter IT Assets, Asset tracking, Change Management, Periodic physical verification of Asset Inventory.
• Strategically re-negotiated service contracts wif network of international proprietors pertaining to external disk, memory and CPU. Achieved $1.2 million in annual savings wif 55% reduction in corporate expense.

Confidential

Responsibilities:

• Planning and Deployment Windows 2000 / 2003 Active Directory Domain design, implementation, Administration of Active Directory Group Policies & Domain Security policy for Tesco.
• Migration of Windows 2000 to Windows 2003 Active Directory for TESCO GDC,Malaysia wif over 2000 users.
• Attending user’s requests, backups, monitoring & reporting in daily basis for Data center Servers and maintain the SLA.
• Maintaining Server security policy and address Server security issues and applies appropriate security patches onetime, of Servers and antivirus definition file.
• Documentation & formulating the procedures and follow ITIL Processes & Escalation, Change & incident management wifin TESCO.
• Installing, Configuring & Maintaining Cisco CNR (DHCP &DNS), Tivoli client.
• Remotely monitoring & maintaining of all TESCO-subsidiaries Datacenters wif TESCO standard process procedure. And also Documentation & formulating the procedures follow ITIL Processes, Escalation, and Change & incident management wifin TESCO.
• Implementation of CA Unicenter Products for Desktop and Server Management NSM,
• Full operational responsibility for IT planning, implementation and support as an integral component of the business plan. Engineered turnaround of IT’s performance and service levels. Transformed IT into a strategic business partner. Managed and delivered large scale projects on time and wifin budget.

Confidential

Solution Environment

Responsibilities:

• Actively associated through the complete life cycle of the Confidential initiation and development to fully functional level.
• Comprehensive noledge of integration of security solution to the existing network, Network Security advisory, implementation of VPN (IPSEC and PPTP), Security threats.
• Designing the policies so as to fool proof the network, Establishment and troubleshooting of VPN wif the other high-end competitive solutions.
• Controlling the Exchange traffic to minimize spamming and the web traffic to deny unwanted access. Integration of hosting of Mail server, Web servers, Ftp servers, Domain controllers and their access in VPN environment
• Active role in proposing and streamlining the process using prior experience, setting the intranet, team management and techniques for better productivity utilizing prior experience.
• Played active role in the conference calls wif the clients and discuss the fine points for improving the grey areas besides manage the team and help to sort out the technical issues.
• Software development and support for WATCHGUARD® devices is indigenous to R Systems, implementing, troubleshooting and supporting high end ENTERPRISE / MID-RANGE / SOHO LEVEL FIREWALL VPN Security Solutions. WATCHGUARD® is an internationally recognized brand name in terms of security and VPN solution provider.