Program Leadership Consultant Resume Boca Raton, FL - Hire IT People

SUMMARY

This position is part of the Confidential & Infrastructure group reporting into the Information Technology department, specifically the VP, Global IT Operations and Sr.Director, End User Computing.
This position has program management responsibilities for an end to end refresh for global end user computing in a Fortune 500 organization.
The group is responsible for the laptop / desktop fleet and software packaging / deployment globally, nearly 20,000 PC refreshes and 7,000 device upgrades.
The position will provide guidance and recommendations for deployment of new technologies within the group and provide insight to larger initiatives.

TECHNICAL SKILLS

Technologies: Windows 7 O/S, Office 365 Productivity Software, Gmail Messaging, Gmail Applications

Functions: Service Delivery, Desktop Engineering, Systems Administration

PROFESSIONAL EXPERIENCE

Program Leadership Consultant

Confidential, Boca Raton, FL

Responsibilities:

Manage project and program team of full time & augmented resources with responsibilities for day to day leadership across multiple work streams including technical builds and rollouts to end user community.
Resources both onsite, remote, and off shore.
Research and evaluate new technologies to be used as enhancements or upgrades to existing server, network, and other IT infrastructure equipment.
Responsible for escalations of critical issues related to desktop / laptop and software deployment environment.
Responsible for coordination of enterprise software releases to over 20,000 end point devices.
Responsible for supporting development of three year roadmap for end user computing group, detailing direction for team and technology.
Provides leadership and direction supporting operational customer systems hardware, peripherals and software related to desktop computing.
Identify, isolate and resolve problems associated with technical support staff to implement immediate resolutions to critical problems.
Managing competing activities and priorities.
Work closely with operations and support personnel to identify areas of possible automation and/or improvement to provide better customer service and enhance problem resolution techniques.
Managing infrastructure projects such as deployments and refreshes.
Responsible for tracking and reporting on all customer and facility SLA metrics
Interface with internal and external management in problem - solving and recommending technical alternatives and appropriate actions.

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Program Leadership Consultant Resume

Boca Raton, FL

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