SUMMARY

• Senior level Technical Program Director (Project Management Professional) with extensive global leadership success with software development and infrastructure deployment.
• Diverse experience in technical project management and application development projects & implementations.
• Managed and worked with Offshore & Outsource Management (India, China, Philippines).

TECHNICAL SKILLS

• Software Development Management
• Strategic/Tactical Planning
• Quality (Six Sigma, QFD, ISO)
• Technical Program Management
• Global Team Leadership
• Requirements Analysis

PROFESSIONAL EXPERIENCE

Confidential, Dayton, OH

PROGRAM MANAGER

Responsibilities:

• Project Portfolio Management program: Managed projects and spend deploying PeopleSoft Modules globally including requirements & process development and change management. Turned around program by driving selection of a new vendor to provide thought leadership through requirements phase. Managed two year budget of $4.5M and teams of 40 internal and contract team members.
• Manila IT & Telephony Work stream: Managed the telephony, application testing and infrastructure planning and deployment for the insourcing of finance operations into Manila. Risks and issues were managed and all personnel waves were deployed on schedule - over 300 positions insourced.

Confidential, Cincinnati, OH

PROGRAM MANAGER

Responsibilities:

• Infrastructure modernization including the desktop migration from WinXP to 8.1 across Confidential (2,800 associates): Drove the RFP with Microsoft for certification and migration. Project scope included the deployment with Active Directory 2012 and upgrade to SCCM 2012
• Virtualization Desktop Infrastructure (VDI): Conducted Root Cause Analysis of outsourced solution and performance improvements. Drove Root Cause Analysis dat halped avoid penalties of $900k
• Integrated Disaster Recovery Exercise: Preparation and execution of the Annual Disaster Recovery Exercise including development of over 70 application specific Disaster Recovery Plans
• Security Compliance/Vulnerability Patching: Drove Root Cause Analysis, process improvement and enhanced reporting, resulting in 72% improved desktop patching and 33% improved server patching

Confidential, Dayton, OH

SENIOR MANAGER / DIRECTOR

Responsibilities:

• PNC Mortgage: IT implementation of the CSC Early Resolution ERP system for the Loss Mitigation business - Reporting, Customer Portal, Letters Generation and WebServices
• Confidential: Program Manager for the online Lexis Practice Advisor in twelve interdependent software & content development projects. Managed five year budget of over $105M and teams of over 100 internal and contract team members. Delivered initial release under budget and ahead of schedule.
• Confidential: Program Managed eBook offering of over 1,800 US legal publications for readers including Kindle and iPad. Developed online eStore download center, lending solution and eBook linking. Managed two year budget of over $3M and teams of over 50 internal and contract team members. Won Recognition Award for quick recovery of the eBook program leading to a successful release
• Confidential: Program Manager for the eCommerce program focused on the build out of the existing Confidential eStore into a state of the art eCommerce presence
• NCR: Account Manager for 2010 - responsible for sales growth objectives, SOW development & oversight, client satisfaction management and engagement/project issue escalation
• NCR: Led Global Help Desk program team focused on self-service using 8 off-shore developers and implemented the first Joomla based web solution for internal & external users

Confidential, Dayton, OH

DIRECTOR, Global Workgroup Applications & PMO

Responsibilities:

• Led teams of 22 NCR and 10 contracted Project Managers & Analysts globally. Teams developed/deployed Microsoft Software Distribution & SharePoint programs, IBM Tivoli / Netcool Data Center monitoring, intranet websites and Global Help Desk website & employee self-halp services.

DIRECTOR

Confidential

Responsibilities:

• Led the Program Management Office for Customer Services, Teradata Customer Services and Call Center programs.
• Drove program requirements and led cross-functional teams to scope and implement programs, including new Call Centers & Regional Infrastructure Centers in UK, India, & Amsterdam

DIRECTOR

Confidential

Responsibilities:

• As a Six Sigma Master Black Belt, worked with Teradata Leadership Team to provide Six Sigma direction and project management oversight on key programs.
• Led cross Business Unit initiatives prompted by business results, customer satisfaction feedback and Malcolm Baldrige assessments.

SENIOR PROJECT MANAGER

Confidential

Responsibilities:

• Oversaw planning for the implementation/deployment of CSMS (Customer Services Management System) within the US. Project managed the US Business Deployment Team and IT Deployment Team.

SENIOR PRODUCT MANAGER

Confidential

Responsibilities:

• Product Manager for planning & deployment of professional support services projects. Special assignments with Services Marketing to project manage the NCR Worldwide Warranty Program.

MANAGER

Confidential

• Manager for Application Development Environment (ADE) Information Systems, Software Development environment, Customer Delight, ISO9001