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Systems Implementation Lead/manager Resume

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SUMMARY

  • Over 16 years of professional experience including Information Technology Project Management, Agile Development, Technical and Systems Analysis, Object Oriented Analysis and Design, Development, Quality Assurance, Implementation and Production Support
  • 10 years of functional and development on - site lead/manager expertise during the requirements validation, design, development, testing, and implementation phases of the project
  • 10+ years of agile experience in multiple roles as Agile Coach, Senior Scrum Master, Product Owner and lead of Scrum of Scrums.
  • 8 years of healthcare domain noledge (MMIS, MITA business processes) in Medicaid and Medicare applications and 5 years of financial services industry experience dat includes restructuring of the commercial operations though business reengineering
  • 5 years of project management expertise to direct high-level and complex analysis, design, construction, testing and implementation activities
  • 5+ years’ experience in PMO Process and Governance & CCB/IRB meetings
  • 3+ years of Global Process (portfolio) and Organizational Leadership experience in translating corporate strategy into a clear picture of business models by defining key strategic capabilities, standard agile processes, quality and compliance standards & supporting infrastructure
  • Experience in establishing and maintaining organization-related DDI (Design, Development, and Implementation) processes, policies, SDLC methodologies and training the same across multiple projects
  • Extensive Experience in leading large, complex organizations from a well-non and understood "as-is state" of operations through the definition and implementation process for a "to-be" state of operations
  • Ability to participate in CCB/IRB meetings and present technical changes on behalf of the product line, and discuss impacts on scope, schedule and cost
  • Strong business acumen and ability to confidently interact with executives and multiple business units
  • Lead presentations to internal and external stakeholders, to understand their business vision and halp shape, design and execute the desired future solution architecture
  • Experience in CMMI and Project Management practices.
  • Ability to facilitate collaborative requirements gathering and elicitation reviews with clients.
  • Demonstrated successful management of development of training curriculum and roll-out of training curriculum as well as all associated/related logistics for business processes dat are initially undocumented
  • Hands on experience with leading and writing proposals
  • Expertise in frameworks like SOA, MVC, Cloud Computing
  • Experience in Microsoft Project, Visio and MS Office Suite (MS Word, Excel, Access, PowerPoint), SharePoint, JIRA, Confluence
  • Good understanding of Object Oriented Design (OOD), Design Patterns, J2EE Design Patterns, MVC, Multi-tier architectures and Distributed architectures
  • Experience in UNIX (Sun Solaris), Windows, Linux.
  • Experience in Cognos Reports, Query Studio and Administration

TECHNICAL SKILLS

Languages: Java (EJB, Servlets, JSP, Struts Framework, JDBC), C, C++, SQL*Plus, PERL, PL/SQL.

Web Languages: JavaScript, HTML, Web Services, XML;

Operating Systems: UNIX, Sun OS, Windows NT, XP, MS-DOS, Mac OS, Linux;

Databases: Oracle, Sybase, SQL Server, DB2, MS-Access, dbase;

Web/Application Servers: BEA's WebLogic, IBM's WebSphere, JRun, JBoss, Apache.

PROFESSIONAL EXPERIENCE

Systems Implementation Lead/Manager

Confidential

Responsibilities:

  • Manage multiple projects of medium to large scale through sprints/iterations and phases of the project
  • Facilitate the Scrum process from initiation through delivery.
  • Coordinate across other scrum teams for complex projects
  • Responsible for two Agile Scrum teams and one Kanban team
  • Organize and facilitate project planning, daily stand-ups, reviews, retrospectives, sprint/release planning, demos and other Scrum-related meetings
  • Track and communicate team velocity and sprint/release progress with, and to all affected teams and management
  • Ensure the development teams are practicing core agile principals
  • Determine and remove all obstacles dat may interfere with the ability of the teams’ to deliver assigned goals
  • Work with the entire team to evolve the Definition of Done and implement it
  • Maintain strong relationships with other departments recognizing dependencies in order to assess potential partnership and commitment to the project
  • Maintain and develop strong working relationships with Confidential Business Owners
  • Work with managers and team members to use Scrum and Kanban concepts to track backlog item aging, task prioritization, measure cycle time, and reinforce the importance of minimizing WIP
  • Support and evolve project performance measurement and reporting using appropriate tools and techniques in order to monitor the progress of the project, identify and quantify any variances, perform any required corrective actions, and communicate to all stakeholders
  • Motivate and manage the team using appropriate tools and techniques (agile methodology practices-JIRA, Confluence, AgileCraft, Planning Poker) in order to increase commitment to the program objectives
  • Optimize processes, tools, metrics, and human capital to enable TEMPeffective and efficient delivery of company projects, including, enhancements to implemented systems, and supporting rollout and user adoption initiatives
  • Develop and refine project plans specifying goals, strategy, staffing, scheduling, identification of risks, contingency plans, and allocation of available resources
  • Lead the execution of the tasks as defined in the project plan in order to achieve the project goals
  • Manage changes to the project scope, schedule, and costs using appropriate verification techniques in order to keep the project plan accurate, updated, and reflective of authorized project changes
  • Ensure a common understanding by setting expectations in accordance with the Project Plan, in order to align the stakeholders and team members
  • Document and provide input to high-level risks and mitigation plans, assumptions, and constraints using historical data and expert judgment in order to understand and communicate project limitations
  • Mentor the Product Owner and development team, especially with respect to grooming and maintaining the product backlog, acceptance criteria and prioritization.
  • Mentor less experienced Scrum Masters

Technical Project Manager

Confidential

Responsibilities:

  • As the Project Manager, lead a team of technical and functional staff members in the deployment of the software solution dat meets customer requirements
  • Coached team members on methods of breaking long-duration projects into short iterations
  • Communicated simply and TEMPeffectively the capabilities and functionality of Software as it is relevant to the customer’s business processes and objectives
  • Performed analysis of customer’s business and systems requirements/workflows/processes and translate and map into product capabilities
  • Supported sales force with demonstrations and technical expertise in sales process (presenting, demonstrating, training, etc.)
  • Trained end-users in configured software solutions
  • Led the implementation team with deployment support, internal training and client training
  • Maintained project documentation including timelines, project meeting minutes, action item lists, etc.
  • Performed project monitoring and follow-up, roadblock identification and resolution
  • Interfaced with prospects and customers from entry-level positions through Senior Management
  • Conducted on-site training and managed validation of software
  • Delivered projects dat are implemented on-time and within budget
  • Feedback customer issues and work with the Product Development group to meet customer needs.
  • Partner with the Product Owner and facilitate to get the work done without coercion, assigning, or dictating the work.
  • Guide the team and organization on how to use Agile/Scrum practices and values.
  • Remove impediments or guiding the team to remove impediments.
  • Facilitate discussion, decision making, and conflict resolution.

Enterprise Applications Manager & Senior Scrum Master

Confidential

Responsibilities:

  • Supported the Program Management Office (PMO) with monitoring all project activities by providing regular reporting to defined stakeholder groups, managing expectations and ensuring project alignment with established requirements
  • Responsible for the management of multiple products being deployed for the project in phases and releases
  • Managed the COTS vendor activities to insure adherence to the Software Development Life Cycle (SDLC) including vendor builds, testing and deployment and insure the quality and stability of the multiple COTS products
  • Created/adapted processes for software requirements, design, development, testing, and release
  • Enforced Kanban principals as a scrum master dat resulted in reduction of Cycle time by 20%
  • Managed the code promotion from development to test to production
  • Demonstrated commitment to providing customer-focused quality service
  • Responded to client requests within agreed upon timeframes
  • Mentored and motivated the project team proactively and provide recognition for exemplary performance
  • Built, managed and maintained project teams and foster an environment for clear communication, synchronized activities, and established processes
  • Organization Management
  • Established and deployed organizational process assets (Organizational Training, Decision, Analysis and Resolution techniques, Measurement and Analysis Methods, Organizational Process Focus and Definition)
  • Drove the agile process as a coach
  • Employed agile project tracking tools throughout the organization to provide transparency on backlogs
  • Interacted with all business leaders to better understand their processes and to identify potential process improvement projects throughout the acquisition.
  • Led cross-functional project teams and Business Process engagement activities ranging from pre-sales to sales to delivery as required by the client engagement/contract - specifically with respect to the technical solution
  • Actively worked on M&A projects, specifically larger and broader projects dat cross multiple departments/business lines
  • Motivated project managers to clearly link project metrics to strategic and operational objectives.
  • Defined and rolled-out DDI procedures and standardized templates (Design Guidelines, JAD sessions schedule by workgroup, Detailed Development Plan with iterative sprint sessions for each functional group, Integrated interim release to test team based on iterations) to multiple projects
  • Identified inefficiencies in the organization, perform root cause analysis, and provide TEMPeffective solutions to those problems. Determine and implement process enhancements. Measure the results of these initiatives
  • Motivated functional managers to focus on business results and customer objectives
  • Collected, analyzed, and interpreted data to conduct benchmarking studies/audits internally and externally to identify best practices and develop strategies for communicating and implementing across the organization
  • Developed key measurement indicators to measure efficiency, TEMPeffectiveness, and quality of tasks in each project
  • Established and governed standard processes and tools based on PMI, CMMI and IT Infrastructure Library (ITIL) best practices
  • Communicated all strategic visions and goals to business units and IT organizations.
  • Mentored System Engineering Process Group (SEPG) and bring them up to speed regarding corporate goals and vision
  • Directly reported to Senior Vice President and present reports comprising organization initiatives, progress and implementation
  • Instrumental in attaining CMMI Level 3 Certification for the organization
  • Used Jira and Confluence tools for Scrum and Kanban, creating burn down, burn up, Kanban metrics (control chart, cumulative flow diagrams) and other artifacts as needed

Development Manager

Confidential

Responsibilities:

  • Led and managed software development activities dat included the following:
  • Oversaw the analysis, design, development, troubleshooting and debugging of software for commercial or end user applications
  • Developed quality standards for company products
  • Oversaw the development and execution of software test plans and analysis of test results
  • Made compensation recommendations for lead developers and set bonus plans
  • Provided guidance to subordinates to achieve goals in accordance with established policies
  • Reviewed work and measured based on meeting objectives and schedules
  • Involved in matters between functional areas, other company divisions or units or customers and the company
  • Wrote, reviewed and revised product/service requirements and specifications.
  • Defined solutions and tasks required for delivery
  • Delivered solutions to client and provide necessary technical support

Applications Development Team Lead

Confidential

Responsibilities:

  • Organized and facilitated J2EE Development planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos and other Scrum-related meetings
  • Tracked and communicated team velocity and sprint/release progress
  • Ensured the development teams are practicing the core Agile principals of collaboration, prioritization, team accountability, and visibility
  • Updated Scrum Tool to provide transparency on Product & Sprint Backlogs
  • Assisted team with making appropriate commitments through story selection, task definition
  • Identified and removed impediments, prevent distractions dat interfere with the ability of the team to deliver the sprint goal
  • Provided project status and steering committee updates and testing/defect resolution status via MS Office Suite (Excel, PowerPoint)
  • Participated in the organization and planning of the development schedule based on methodology dat has been developed to create a cohesive plan with identifiable critical path, task dependencies, and major milestones, and manage the agreed project plans and schedules
  • Ensured successful completion within scope, budget, time, and quality parameters
  • Created, implemented, and monitored the processes for requirements gathering and prioritization, test tracking, defect tracking and resolution
  • Elicited and thought critically of business requirements, perform analysis and facilitate requirements prioritization
  • Translated ambiguous business requirements into Agile user stories and technical specifications
  • Assisted in solution definition and design of a large scale design or redesign of sites
  • Managed project financials, Statements of Work and Change Orders
  • Managed all phases of the testing cycle (unit, integration, UAT, performance, etc.)
  • Performed Organizational Change Management activities; communications planning, stakeholder management, and learning management

TEMPPrincipal Software Engineer

Confidential

Responsibilities:

  • Designed software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle
  • Performed the research necessary to communicate functional/technical designs and logical functionality which will ensure dat business application systems can be TEMPeffectively developed and implemented to meet actual business needs
  • Identified gaps between system capabilities and business requirements
  • Worked as a liaison between the development team and the Business Analyst, Operations team
  • Provided analytical support to ensure system and business requirements are clearly documented and understood during the design, development, QA Testing and deployment phases
  • Worked with the Business Analyst to create tickets representing the work to be developed

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