SUMMARY

• Fully experienced with the planning, management, development and implementation of concurrent enterprise wide solutions in a highly demanding and constantly changing business environment.(SDLC, Agile, RUP, PMBOK)
• Create cost - benefit analyses and return on investment (ROI) assessments dat were used as the basis for decision-making on proposed IT implementation projects.
• Determine appropriate revenue recognition, ensure timely and accurate invoicing, and monitor receivables for project.
• Formalized budget and forecast projections to capitalize on operating income, gross profit, cash flow, assets, NPV, and liabilities.
• Used strong analytical reasoning to understand end user’s/customer requirements and transformed them into operational application for the company.
• Monitored and implemented pricing and policies with regard to yield and revenue management, special events, and advance deposits.
• Leverage technical, business and financial acumen to communicate effectively with clients and their respective teams.
• Created reports on a monthly, quarterly, and annual basis to analyze and compare profits/losses.
• Facilitated and participated in PMO activities, Project Planning sessions, user workshops, interviews, conference calls and white board sessions to keep executive staff and the project team members apprised of goals, project status, and resolving issues.
• Proficient in developing Use Case Diagrams, Analysis Model, Design Model, Behavior Diagrams (Sequence diagrams, Collaboration diagrams, Activity Diagrams), and Class Diagrams based on UML methodology.

TECHNICAL SKILLS

Rational Tools: Rational RequisitePro, RUP

Microsoft Tools: MS Project, MS Visio, MS Office, MS Outlook, MS FrontPage, MS Sharepoint

Databases: Oracle, MS Access, MySQL, Image Silo

Testing Tools: Rational Test Manager, WinRunner, LoadRunner, QuickTest Professional

Languages: C, C++, SQL, PL/SQL, JSP, XML, Servlets, SAP, Java, UML

Operating System: Windows 95/98/NT/2000/XP, UNIX, Linux

Tools: Adobe Acrobat, Business Explorer, Toad

Skills: PMBOK, OOAD, UML, AGILE (SCRUM), RUP, SDLC (Waterfall), JAD, Unified Process, MVC

Reporting: Crystal Reports XI, MS Access

Others: Network Application Development, Business Case Development, Information Security

PROFESSIONAL EXPERIENCE

Confidential, Charlotte NC

Project Manager/Program Manager

Responsibilities:

• Extensively use iterative (RUP) and incremental development processes and methodologies to deliver projects within cost and on schedule with high quality.
• Manage project teams of 7-25 team members on various high volume projects.
• Responsible for all project management tasks such as resources, costs, WBS, schedules, tasks, and prioritized projects for development, delivery, and deployment.
• Present project status and progress to senior management and other stakeholders on regular basis.
• Manage multiple project execution and ensured quality project delivery on schedule and within budget.
• Review project risks and mitigation plans and implemented change control & management processes.
• Develop and manage vendor relationships to ensure product support and noledge transfer to staff.
• Encourage and award innovation, creativity and team work.
• Develop partnership with management in other business units and identify strategic human capital solutions dat support the current and future needs of the business.
• Participate on the executive reporting meetings with senior management to communicate the scope, schedule, and cost of all programs and projects.
• Plan, schedule, and execute all stages of enterprise software, hardware, and system implementations.
• Assess business implications for each project phase and monitored progress to meet deadlines, standards, and cost targets.
• Resolve numerous project issues including staffing shortages, tactical matters, scope creep and divergent business and user needs.
• Manage day-to-day operational aspects of a project and scope.
• Determine appropriate revenue recognition, ensure timely and accurate invoicing, and monitor receivables for project.
• Identify resources needed and assign individual responsibilities.
• Effectively communicate relevant project information to stakeholders.

Confidential, Rock Hill, SC

IT Project Manager

Responsibilities:

• Planned and scheduled all phases of the project, coordinated resource allocation and serve as primary customer liaison.
• Managed a team of 8 developers, testers and analysts and performed all HR processes including performance and career growth.
• Responsible for creating departmental status reports using Microsoft Excel and presenting them through PowerPoint to other departments.
• Prepared and coordinated action plans to address specific business issues/problems.
• Made analytical decisions and implemented proper guidelines in order to produce maximum results for the client.
• Defined and created software requirements specifications (SRS) in cooperation with customer, working within the boundaries of system capabilities and functionalities.
• Defined and created data flow diagrams (DFD) and use cases.
• Defined and created entity relationship diagrams (ERD).
• Defined and created Software Design Document (SDD).
• Provided people care for individual through career planning, training, compensation, and career advancement based on performance.
• Define the project strategy by evaluating alternative approaches to meet stakeholder regarding content management requirements, specifications, and/or expectations.
• Establish project controls by defining the required correct processes, measures, and controls to manage project change, communications, procurement, risk, quality, and human resources to facilitate project executing and controlling processes, and to ensure compliance with generally accepted industry standards.
• Commit project resources in accordance with the project plan to ensure all activities are performed.

Confidential, Rock Hill SC

Jr. Project Manager

Responsibilities:

• Global Active Directory (GAD) Migration of Beacon Medaes Company to Confidential (team of 9).
• Migrated 100 GAD users and 5 servers in to Confidential to increase security and to make it easier to manage the GAD.
• Defined and directed project goals, objectives, critical success factors, milestones, and deliverables.
• Planned, directed, and facilitated project meetings, while actively following up on risks, issues, and action items.
• Preformed quality assurance and support on the entire project portfolio for the business services, projects organization in the U.S.
• Followed Project Management Body of Knowledge (PMBOK) methodologies from initiations to closing on all projects.
• Escalated appropriate matters to managers in order to prevent delays to project and keep the project under budget.
• Global - Symantec Management Platform (Altiris) 7.1 Upgrade in U.S, Europe and Asia (team of 15).
• Brought the global project under estimated cost of 249,257.00 EURO’s.
• Managed Professional services vendor to complete project initiatives.
• Procured various PCs, software, consumables, electrical goods for various departments following different purchasing procedures ensuring quality and price competitiveness.
• Interacted with the client and management teams extensively to understand the requirements, and to report the status of the testing efforts of their existing applications.
• Sole responsibility in requirement gathering including interviews, brainstorms and focus group meetings with stakeholders.

Confidential, Charlotte NC

Jr. Project Manager

Responsibilities:

• Collected, evaluated and compressed data and information from multiple sources resolve conflicts and differentiate between actual and required user needs.
• Define the project strategy by evaluating alternative approaches to meet stakeholder requirements, specifications, and/or expectations.
• Formalized budget and forecast projections to capitalize on operating income, gross profit, cash flow, assets, NPV, and liabilities.
• Refine project time and cost estimates by applying estimating tools and techniques to all WBS tasks in order to determine and define project baseline, schedule, and budget.
• Commit project resources in accordance with the project plan to ensure all activities are performed.
• Implement the project plan by authorizing the execution of project activities and tasks to produce project deliverables.
• Reviewed project risks and mitigation plans and implemented change control & management processes.
• Participated on the executive reporting meetings with senior management to communicate the scope, schedule, and cost of all programs and projects.
• Used strong analytical reasoning to understand end user’s/customer requirements and transformed them into operational application for the company.
• Monitored and implemented pricing and policies with regard to yield and revenue management, special events, and advance deposits.
• Created reports on a monthly, quarterly, and annual basis to analyze and compare profits/losses.
• Prepared daily, bi-weekly and monthly productivity reports in accordance with established timeframes.

Confidential

Project Coordinator/Operations Manager

Responsibilities:

• Made regular checks of inventory control procedures using first in first out (FIFO) method to insure products are well displayed and in stock.
• Increased monthly profits by tracking vendor statements and retail reports to take actions on improving operations, such as keeping strict inventory control.
• Identified service delivery solutions on issues and risks.
• Preformed scheduling in compliance with the company’s policies and kept track of employee hours to keep payroll below budget.
• Track the progress of the production operations against the project plan and advise the Project Team of any issues affecting the planned production dates.
• Maintained detailed records to include accurate filing and updating the Lead Management System.
• Responsible for being cross-trained to handle office functions in the absence of the Office Administrator and any other duties as may be assigned.
• Log and track all installations and any customer complaints related to installations.
• Presented the project outcome in Technical Symposiums in Canada and US.
• Provide input to Test Engineers to facilitate test plan development.
• Accumulate and use industry information to improve the quality of products and services.
• Effectively deal with individuals at all business levels in a variety of situations requiring tact, judgment and composure.