SUMMARY

• Motivated and experienced leader wif a track record of leading large - scale projects and initiatives across numerous technology platforms.
• Strong skill set to successfully manage projects in alignment wif organizational goals and objectives.

TECHNICAL SKILLS

Motivated: Excellent work ethic, driven to achieve goals, thrives on challenging deadlines, multi-tasking, and solving complex problems

Experience: Project manager wif proven track record of leading all phases of organizational, SDLC, and client projects; goal oriented, critical thinker, adaptable, creative, detail oriented

Communication: Leverage technical, business, and financial acumen to communicate effectively wif internal and external clients as well as executive level management; technologically savvy, concise, tactful, and collaborative

Product Management/Development: Product subject matter expert; participate and assume leadership in product development meetings to align product roadmaps wif client needs, budgeting, and resource management

Process/Product Innovation: Track record of streamlining, refining, and establishing processes includes creating and upgrading plans, procedures, and documentation throughout project and product life cycles

Business Planning: Develop and maintain organizational reporting used for cost analysis, forecasting, and budgeting

Technical Proficiency: Experience wif telecommunication/networking and technologies utilizing various language formats including HTML, XML, SQL, COBAL and ISO8583

Microsoft Office Suite: Word, Excel, Project, Visio, PowerPoint, Access, SharePoint

Project Tools: CA Clarity PPM, IBM Rational Team Concert (RTC), Workfront (formerly AtTask)

Other Experience: IBM Mainframe, Tandem/Base 24 Interface, Ellucian Banner ERP, Salesforce

PROFESSIONAL EXPERIENCE

Confidential

SENIOR PROJECT MANAGER

Responsibilities:

• Lead large-scale and complex software development projects utilizing various development methods: RUP, Waterfall Agile. Projects include concurrent development and methodology uses across various Highmark systems.
• Actively involved in Highmark’s Agile Transformation. Involvement includes serving as PM on pilot projects, participating in various trainings, providing feedback to PMO and Transformation Team via working sessions, and volunteering to serve as a fill-in Scrum Master.
• Maintain project schedules and budgets on projects ranging from $50k to $3.2m. Utilize tools such as Clarity PPM, IBM Rational Tool Concert (RTC), and various reports to determine resource planning, delivery status, and budget forecasts.
• Produce and present project status reporting to various groups: Senior Management/Stakeholders, Release Management, PMO, and other Highmark teams. Maintain Project RAID Log in order to track, mitigate, and resolve project impacts.
• Collaborate wif project team and customers to identify requirements, scope changes, process improvements, and lessons learned.

Confidential, Coraopolis, PA

SENIOR PROJECT MANAGER

Responsibilities:

• Develop and implement company’s new eCommerce payment processing product marketed towards higher education institutions. Role includes: serving as subject matter expert, defining functionalities and product roadmap, managing client implementations, creating support processes, developing internal and external documentation, and organizational training.
• Manage large-scale client integration project between client’s student information system and Heartland Confidential ’s payment gateway. Teh project includes teh deployment of over 90 eCommerce sites along wif teh migration and/or replacement of over 195 merchant terminals at over 90 locations nationwide.
• Manage organizational deployment of AtTask Project Management Software. Responsibilities include requirements gathering and execution across various departments, negotiating buy-in from all teams, defining workflows, templates, and reporting. Software has allowed organization to perform more efficient cost-benefit analysis, forecast revenue, and improve overall cycle times on implementations.
• Manage integration of credit card processing between Confidential and Heartland as a result of 2012 acquisition. Integration includes teh migration of over 400 merchant processing accounts from current processors, and teh migration of existing Heartland higher education clients onto Confidential ’s payment platform in order to align strategic and corporate goals.
• Complete quality assurance audits on all non-payment processing projects being implemented. Project types include conversions of clients’ student loan portfolios and implementations of Heartland Confidential ’s refunds, accounts receivables, and tuition payment products. Developed new process in order to document and maintain record of QA process being completed.

Confidential, Pittsburgh, PA

Manager

Responsibilities:

• Manage and support multiple teams wif various functions including new client implementations, Confidential projects, training, and client program management.
• Develop and revise project plans, processes, procedures, and training in order to streamline implementations, improve quality and consistency, and to meet SAS70/SSAE16 standards.
• Serve as a business analyst to product managers and developers to improve processes and products from both an organizational and client standpoint. Also responsible for Integrating new product offerings and processes into existing processes and procedures in order to ensure successful implementations.
• Lead strategic planning meetings dealing wif new business in order to facilitate forecasting, risk analysis, and readiness wifin teh organization.
• Lead large-scale projects including individual implementation of 550 ATMs and implementation of ADA compliance ATM managed services project dat includes over 20 clients and 500 ATMs.

Confidential

Project Manager

Responsibilities:

• Lead all aspects of teh project life cycle for conversions/implementations of financial institutions onto Elan’s ATM /Debit Processing Platform. This includes conducting extensive kick off calls, defining deliverables, risks, roles, responsibilities, and formulating project schedules and statement of works. Also includes conducting status calls, managing project plans, and onsite implementation support.
• Responsible for managing and working wif all parties involved, including external clients, third party vendors, and internal departments.
• Use accounting knowledge and background to facilitate teh reconciliation of financial institution’s general ledger accounts.

Confidential

Project Manager

Responsibilities:

• Perform and mange over 30 active projects dat vary in scope and complexity. Projects include ATM fleet installations, telecommunications upgrades or changes, core processor changes, debit card/ATM card programs, file transmission certification and set-up.

Confidential, Pittsburgh, PA

Senior Class Actions Specialist

Responsibilities:

• Responsible for managing class action projects dat require coordinating teh work of various team members, and integrating other Specialist’s work into completed projects.