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Project Manager Resume

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MD

SUMMARY

  • PMP (PMI certified) consultant wif 15+ years of experience in Information Technology, wif emphasis on 9+ years of Project Management & Scheduling, wif strong practice on projects related to Agile/Scrum methodologies & Waterfall methodologies.
  • Expert in Project Analytics, PMO management, Production Support, Delivery Management, Infrastructural services, Regulatory Governance & Controls implementation, Business process interpretation and management of complex procedural development.
  • Commanding noledge and expertise on Agile/Scum tool VersionOne, Clarity PPM Tool, SharePoint, MS Project 2010, Advanced MS Excel, PMO analytics wif specialization on KPI metrics, process and financial analytics dashboard reporting.
  • Handled the project budget related activities like Cost Tracking, Reporting and managing the approved funding throughout the closure of the Projects. Generated Cost Performance Reports, Schedule Variance Reports and Monthly Actual vs. Forecast Variance reports using Compass, Beeline and Oracle Financial modules.
  • Created and executed project work plans wif detailed WBS and maintained to meet changing needs and requirements.
  • Hands on experience in AIX Shell scripting AIX admin, Microsoft .Net, C#, VB.NET, XML, SQL Applications, ASP.NET, PeopleSoft, PeopleCode, SQR and reporting tools. Rational Certified expert on Rational Automated Testing Tool, HP Service Center Suites configurations and management. Conceptual noledge on SAP HR Functional modules.
  • Managed infrastructural projects (network based) at Confidential Network Data Delivery center for the Confidential & INGD integrations. Handled Appliance, DHCP, Proxy, Capacity, Security, XML and WAN engineering resources for the execution of network projects wif clear TDD and end to end implementations
  • Handled high value projects on PeopleSoft, Dot Net, Data Warehouse, Informatica ETL, Business Intelligence, TIBCO, Banking Products and Enterprise systems reporting.
  • Responsible for setting up the VDI citrix setups for offshore development centers for Confidential and managing the Digital certificate deployments & service packs installations across remote management console.
  • Skilled in handling intranet and Web Portal projects using Web Technologies, Kerberos SSO security configurations and customized Web application architecture.
  • Part of Cloud Migration Team at Confidential and handled the governance, security and infrastructural requirements for Edify Database migration to cloud.
  • Executed the efficient plans Designs for Release Management and Change Management process across matrixed organizations during the Production Support stages and Post Go Live Warranty phases.
  • Commanding Practical experience on MS Project, MS Office, Clarity RPM, SharePoint Customizations, NIKU Workbench, REMEDY, HP Service Center, Easy Vista and Service Now tools.
  • Handled Legacy system migrations from Mainframe to PeopleSoft ERP on HR system.
  • Expert in VBA scripting, Excel VLOOKUPS, PIVOTS, SharePoint Customizations and Advanced operations for metrics reports generation.

PROFESSIONAL EXPERIENCE

Confidential, MD

Project Manager

Responsibilities:

  • Manages Projects under domains like Claims, Market facing Portals, ICD - 10 and HIX . Build the plan wif respect to Carefirst standards and compliance aligning to the financial structure governed by the PMO. Manages Project Milestones, Resource Allocations, Weekly updates, Metrics reporting, Risk/Issue management at Project - Program Portfolio level.
  • Supports requirements of the enterprise program manager to provide necessary information and support for successful program delivery.
  • Manages and communicates a clear vision of the projects objectives, and motivate the cross functional project team to achieve them; create a project environment dat enables peak performance by the entire team.
  • Establish and publish clear priorities among project activities. Works wif the project team to coordinates team activities to meet project milestones.
  • Directs/leads project teams comprised of subject matter experts, technical specialists, and support staff to produce a business plan in accordance wif the strategic plan, operating budget, capital planning procedures and agency guidance.
  • Negotiate the performance of activities wif team members and their managers in a matrix environment.
  • Coach to clarify assignments and deliverables; mentor others in project management practices; review quality of work and manage the integration of team member’s work.
  • Manages the Project Budget wif overall budget accountability for up to $4 million per year.
  • Collaborates wif the finance department and various functional LOB heads-managers to ensure project budgets are properly estimated and controlled; provides overall financial recommendations, and develop controls and measurements to monitor progress.
  • Assists PMs wif analysis on Program and Project metrics on Weekly Review.
  • Coordinated project budgets for both expense and capital against the original project budget.
  • Creates Executive Summaries for all contractor resources required to complete a project.

Confidential, Princeton, NJ

Sr. Project Manager

Responsibilities:

  • As a Project manager at Confidential IT managed the onsite and offshore team on ERP Applications project implementation, deployment and Production support services. Enhanced the service desk management to include the additional GO LIVE projects and COTS systems.
  • End to end life cycle management of support service desk in compliance to SLAs and client satisfaction by process improvement and re-engineering.
  • Handled OBIEE/Hyperion Projects, Service requests, refresh and data migrations across the platforms and Production Support.
  • Responsible for SLA compliance, sox controls compliance and security profile compliance across the organization.
  • Managed the quarterly budget, monthly invoice & billing, account expansions and resource optimizations efforts.
  • Managed the implementation of Inbound-Outbound interfaces through TIBCO middleware servers for PO dispatches, interface file delivery wif secured encrypted to vendor systems. Articulated the complete cycle of end to end implementation of external vendor interface setup wif necessary planning & execution of successful custom testing procedures.
  • Implemented Mobile Inventory, ERP Projects Costing - Contract & Billing modules Archival systems and Finance Invoice Bursting XMLP through wif client’s compliance and agreed schedule.
  • Responsible for weekly and monthly stake holders dashboard presentations and VP level status meetings wif analytics - metrics on the engagement related vital statistics.
  • Generated the custom framed processes for IT team’s estimate, project resource loading mappings, onsite - offshore budget & invoice processing, GO-LIVE playbook framing, internal compliance audit procedures to adhere to standards set by client.
  • Part of the Oversight review committee to drive the value added services and centre of excellence on the delivery and management of enterprise solutions.

Confidential, Richmond, VA

Sr. Project Manager

Responsibilities:

  • Handled the Confidential & Confidential integrations infrastructural projects at Confidential for Network Data Center by managing the Appliance, DHCP Proxy, Capacity Profiling, Security Firewall and XML platform related tasks various network infrastructure projects on upgrade and integrations across 11 LOBSs.
  • Responsible for network TDD review panel approvals, post processing for project executions and weekly health check on oversight status of the network related projects from ITO
  • Responsible for all project related change management, release managements, Technical & Functional documents versioning and management at ITO space.
  • Accomplished the key decision analytics for LOB projects on the Portfolio oversight reporting wif necessary trend analysis, RCA and deep dive analysis for recommendations to PMs to keep project on tracks.
  • As a Project manager for Network Data Delivery, played a key role in defining and implementing the PIVOTAL data matrix reports Resource Bookings, Tracking and reporting. Changed the pattern of module reporting to direct report from Clarity DB for current data and introduced the concepts of advance excel reporting VBA for delivery leads drill down on reporting structure.
  • Interacted wif LOB project team and LOB Project managers to define and plan the work to schedule and sequence the detailed schedules, quarterly budget allocation, demand & Supply management, Actuals and Variance wif reference to the Network Data Delivery Project plan.
  • Weekly evaluated the project schedule progress and performance and identified the trending status and risks-issues on the Portfolio Oversight reporting.
  • As a PM in Network Data Delivery center interacted wif Demand Leads, Delivery Leads, PMs, Network Implementation Leads, Technical leads, developers, testing teams, Network Admins, Global Process Owners from Business, DBAs and Vendor Managers to plan, prioritize, manage, and track project tasks, and provided weekly reporting to stakeholders.
  • Analyzed critical path and constraints to determine TEMPeffect of changes to schedule and recommended the alternate work-around, wifin the budget and schedule to bring back the projects on tracks to GREENER side.
  • Managed the assessment of network related project requirements for LOBs and guided the delivery leads to te existing approach and model towards the established path on solutions.
  • Conducted root cause analysis to determine alternative remedy plan of action on slipped schedules.
  • Handled Portfolio Management across 11 LOBs projects and 6 Platform related engineers allocations across projects
  • Responsible in driving the projects wif compliance on governance, standards and Controls toward delivery and every phase of the project.
  • At PMO, used Clarity extensively for portfolio management on resource assignments to LOBs wifin the project budget and Platform skillset level.. Prepare and Dashboard metrics on resource Actual Hrs charged, variance in vendor billing invoices and schedule.
  • Key player in SOX controls on managing the governance controls, population and evidence control for all SOX related compliance on departmental deliveries.
  • Guided the reporting team in designs, strategy building for efficient reports to management on Project oversight on red, yellow green status reports.
  • Responsible for generating advanced vlookups, pivot data and VBA scripting for Clarity data analytics reports for resource management and Tracking for the PMO.
  • Handled weekly issue management and risk management meetings to streamline the project progress schedules wifout hindrance to delivery.
  • Maintained SharePoint portal for all Post production review, documents, Network related case analysis on Lessons learnt, DRP steps and checklist and Technical Detail Design review documents.
  • Managed vendor Verizon relationships on resource bookings in Clarity for all LOBs and onboarding logistics and Invoice validations against Actuals
  • Facilitated and manage monthly agile development sprint planning meetings
  • Documented and review the new features, requirements, and strategies as user stories and acceptance criteria wif Product Owners.
  • Worked wif business owners to prioritize feature development, based on business value
  • Developed and manage product roadmap
  • Created biweekly, monthly, and quarterly Analytics, reports from Version One for management and team meetings.
  • Worked wif onboarding and procurement team for resource related onboarding and project requirements for timely availability
  • Evaluated and present the executive monthly/Weekly dashboard metrics on target conditions and track efficiency of resources distribution towards estimated delivery value wifin budget and schedule.

Confidential, Detroit, MI

Sr. Project Manager

Responsibilities:

  • Managed team of 11 at onsite on the platforms like Java, ETL Informatica and Data Integrator services/SAP modules.
  • Responsible for Service Desk establishment for GFHR and Finance application support center by configuring the L2, L3 operational process details. Coined and implemented Service Delivery Plan and Execution Process Document to manage the end to end operational success of the Cap One GFHR Support Service Desk Management in compliance to SLA and KPI metrics.
  • Handled Service Desk for IT Support services through Easy Vista 2013.1.0.175 tool and configured the groups, catalogues and extracted back end data to pull analytics reports on backlog, trend and metrics.
  • Responsible for the complete end to end system lifecycle and incident management for EOPT group.
  • Responsible on end to end project implementations on Agile methodology form SOW to Post Go Live management of all the iterations of the Work Items in the Project.
  • Costing, Resource planning, Budget tracking, Variance reporting were some of the key deliverables to the Steering committee and to stakeholders of the engagement.
  • Change and release management throughout the Project life cycle.
  • Adhered to project quality norms/standards/protocols. SOX compliance, Security Standards and procedures.
  • Served as part of the quality testing management and ensured the testing, regression testing and load testing for all the ETL and DB based EO projects.
  • Point of Contact person for issue coordination and resolution management for third party ASP/SAAS/Vendor data exchange.
  • Accountable for monthly Risk/Issue standup calls and mitigation resolution on each work item framework.
  • Delivered the Projects for all the Energy based customers at right time and quality at the first attempt on Projects like EOPT Enhancement, Easement Enhancements, Solar Wind Energy Easement, Customer Home Attribute Database, Marketing Data Mart and Analytics DB Engine.

Confidential, Richmond, VA

Sr. Project Manager

Responsibilities:

  • Application Run Team (Fixed). Managed service model for “fixed capacity.”
  • Complete Project management on handling day to day production support, enhancements releases, change requests and Upgrades on the following Applications Run.
  • L3 Production Support - PeopleSoft HCM, EPM and Finance, Portal Applications on Confidential University Enhancement and Maintenance using Visual Studio.NET 2005, C#, XML, .NET Framework 2.0 and Reporting applications on OBIEE, IR/FR Hyperion.
  • L2 Production Support - All HCM and Finance, Portals and IR/FR, OBIE and Hyperion L2 events.
  • Minor Enhancements - PeopleSoft, OBIE, Portals, RECON - Fileserv, Microsoft .NET applications
  • Environment Configuration Management for ERP, Portals and Hyperion based Upgraded environments and RECON environments.
  • Application Implementations Build Team (Variable) - Application build provided for project work services, application development, FSCM and HCM Upgrade to PeopleSoft 9.0 and major enhancements work.
  • As part of HCM implementation on 9.1, implemented the Workforce Dashboard analytics system couple wif OBIEE Hyperion report interface on managing resource Supply, Demand, Allocations and Actual hrs data.
  • In flight Module Implementations: Microsoft Dot Net COU Implementations, eRecruitment, eCompensation, Open Enrollment, Payroll Time and Labor, Benefits and Taleo New Hire Interfaces.
  • Managed the Upgrade project from current retrofitting, Compared report Analysis, Keep Drop Analysis, enhancement and Customization prioritization, designed and framed the SIT and IPT test cycles wif business for perfect Cut Over. Played the steering role in Production Go LIVE checklists on batch, Ctrl M, upstream - Downstream interfaces scheduling, Security Profile design and audit and responsible for Post Stabilization Defect tracking and Release management on Upgraded system.
  • Release Management and Change Management for Production Support Fixes, Enhancements and Variable Project Post Go Live Stabilizations.
  • As part of HCM, Financial, Dot Net and RECON Production Support application delivery tasks, handled the bi-weekly Release Management on Change Orders, Defect Fix Releases and Service Patch releases. During these Release and Change Management episodes.
  • Directly handled the North American Bi-Monthly Tax Update Releases.
  • Environment Configuration Management: Managed the complete PeopleSoft Infrastructure Administrations, Security Planning, Capacity Mapping, DBA services, Dev, QA and Production Configurations for Upgrades and in flight module.
  • Administered Phire and Casewise migration tools for Code deployment to all required environments during production support and normal Change Order execution Window.
  • Audited and directly managed the Control compliance on Users validation, Access controls and permission list management for complete production support on PeopleSoft, SSO and Identity management tasks.
  • Handled WebSphere and Weblogic deployment, Microsoft Dot Net Portal for COU and Portal sites.
  • Complete Project Management wif expertise on resource management, tracking budget, efforts management and Process implementation.
  • Managed and coordinated the work wif offshore team to get the required resolutions completed wifin SLA, Project Schedule and budget.
  • Performed Change migration support and release management.
  • Estimated and planned for enhancements and pipeline projects.
  • Adhered to project quality norms/standards/protocols. SOX compliance, Security Standards and procedures.
  • Weekly, monthly and quarterly status reporting on application support and enhancements Metrics.
  • Coordinated day to day BAU and Environment readiness for Productions.
  • Prepared and reviewed Test plans, unit and integration testing.
  • Served as Point of Contact person for issue coordination and resolution management for third party ASP/SAAS integrated applications in Global One Human Resources.
  • Help Desk configurator and Manager to maintain the SLA as per SOW. Imparted trainings, TOSSG document practices, authored the process maps in VISIO for Knet, Klink and repository artifacts for L2, L3 level set ups.
  • Handled Risk assessment and mitigation for the complete program cycle internal and external supplier chain related critical deliveries.

Confidential, Portland, OR

Sr. Project Manager

Responsibilities:

  • One of the Senior Project Managers responsible for the R2 GO Live implementations and Post Production support execution for North California and North West regional Programs.
  • Accountable for developing Clarity RPM - MS Project Plans for Investment and Core Track plans in accordance to KP standards/PMO guidelines.
  • Managed day-to-day operational aspects of the Project in tracking the tasks, updating the plan and enforcing project standards established by the governance for delivery. Especially on Cost and Budget management for Core Support plans and emerging new Track plans.
  • Extensive planning and control made on resource leveling and PCRs releases through Change management process and configuration management of each regional implementations in whole.
  • Lead a team of 5 Project Managers onsite for North California Implementations and Production Support.
  • Managed the PMO and Tech Project office wif the KP guidelines and established governance wif respect to budget and timelines.
  • Handled business analysis of every SRS in enhancement mode for estimation of durations, plan creation and review of design, development and Release tracking.
  • Inspection of the complete Agile methodology of SDLC in all enhancements, PCRs and SRs tasks, Pre-Testing and Business Testing for intermediate GO LIVE and bi-monthly releases to production.
  • Ensured complete and accurate documentations of all the artifacts and SOX containers in StarTeam/StarShare for all the phases of Releases in the project. Accountable in conducting monthly SOX control audits, evidence collection, sample preparations and follow-up on Internal audit and controls to meet the compliance.
  • Responsible for Quality Assurance Planning for the enhancement SRs and PCRs through the Product Assurance testing team (PAT).
  • Monitored and tracked change requests to prevent increased scope beyond to reasonable absorb wifin the constraint of budget and schedule through proper process implementation.
  • Extensively used Clarity RPM Workbench tool, MS Visio, ChartPro, MS Project, StarTeam, Remedy Tools and MS office tools for project tracking and management.
  • Used MS Visio extensively for process flow mappings and communications of process to all track leads.
  • Responsible for infrastructure monthly audits in adding, updating users additions in security profiles for Core Support and Investment Support plans.
  • Configured the MSMQ series for synchronous message catalog handling for Onelink inventory systems.
  • Designed the Release Management Workflow for Confidential OneLink System Post Production Releases and executed the Monthly Releases of SRs wifout any deviation.
  • Hands on experience in AWK, shell scripting and sftp programming to leverage the interface transmission wif other platform systems for downstream integration.

Confidential, Santa Clara, CA

Technical Project Manager and System Manager

Responsibilities:

  • Responsible for the efficient scoping, estimating, planning and managing the Transition and support activities.
  • Led a team of 5 member’s onsite and 7 members offshore.
  • Acted as a Business Analyst in defining and scoping all the additional feature customizations and pool hour projects in HRMS module for iterative release cycles.
  • Sharepoint rollout for decommissioned COTS systems, to maximize the corporate collaborative noledge on Edify related systems.
  • Managed the complete production support project in handling customer at onsite in delivery of work products, cost and schedule optimization during new company mergers, onsite - offshore team management, Production support performance stability on enhancements and remedy ticket solutions, third party vendor interface managements, opportunity assessment and Pool Hour planning, SLA adherences, SOX controls compliance, operations review and security audits management.
  • Played the role of PeopleSoft Security Administrator and administered the security compliance of users in Permission List, User Profiles for all Cost Centers.
  • During the integration Edify Lombardi systems to PeopleSoft Servers, responsible for shutdown and startup checklist and weekly health check compliance.
  • Responsible for Quality management plan implemented and reviewed weekly through all the releases of PCRS to production.
  • Completely in charge of the 24 x 7 Production support wif SLA deadlines and escalation handling.
  • Designed and coordinated the Disaster Testing and Recovery Planning tasks.
  • Designed and implemented the Help Desk configurations through ALARMPOINT software for AMAT Call Center Support tickets handling.
  • Responsible for SOX control compliance and implementation and Quality Management system of HR and Payroll applications. Conducted internal audit controls on securities and SOX based controls for all the applications in HR and NA Payroll Modules for the QMS established control compliances.
  • As part of the Support system, handled Upgrade of PeopleSoft HCM system from 8.8 to 9.0 for Core HR, eCompensation and NA Payroll systems.
  • Used PL/SQL and AIX shell scripting while conducting Functional test in PSLNK and SandBox testing environments before every production deployments for validation process.
  • Handled Edify DB migrations to Cloud by managing the security, governance and standard related to provider implementations for all Edify application users.
  • Confidential Certified ITIL v3 practioner.
  • Overall Project management using PMI and client based SDM methodology for the Production Support and enhanced Managed services for AMAT.

Environment: PeopleSoft HRMS and NA Payroll 8.3x in Server - HP-UX 11.1, Windows XP/NT, Client - XP Workstation wif People Tools 8.15, MS Visio, Oracle 9x backend DB, SQR Reports, Shell Scripts, Remedy, SDM, PMBOK, Quest Migration Tool, MS Project and Customized Tools for HR Access Systems

Confidential, Nashville, TN

Project Manager and Lead Analyst, System Manager

Responsibilities:

  • Responsible for project management and resource utilization to meet client calls wifin agreed SLA and conducting Toll gates periodical for the TEMPeffective delivery and smooth production support.
  • During the Transition phase conducted Fit/Gap analysis to streamline the customizations of the existing implementations.
  • Led a team of 8 members onsite and 4 members offshore.
  • Performed Business Analyst role and conducted Due Diligence, requirements gathering, it-Gap Analysis and facilitated Functional and Tech specifications coining for Facilitated HR, Global Payroll and Benefits modules.
  • Assisted training manager in designing HRMS end-user training documents.
  • Coordinated and managed interface testing between client and vendors.
  • Efficiently used MS Visio tool for establishing and getting Process flow socialization to the complete team and groups for the implementation of procedures in the project.
  • In charge of SOX controls compliance for all 4 modules Quality control procedures and corporate governance of internal and external Quarterly audits and follow up.
  • Created usable business/work-flow processes, risk points of manual processing, project plans and cost TEMPeffective strategies.
  • Facilitated Change control tasks and complete Production support SLA management.

Environment: PeopleSoft HRMS 8.43, People Tools 8.15, Oracle 9x wif SQR Reports, Shell Scripts, Remedy Tool, MS Visio, PMBOK, SDM, MS Project, Server - Sun-UX, Windows XP/NT, Client - XP Workstation

Confidential

Project Manager and Techno-Functional Consultant

Responsibilities:

  • Launched the Implementation on the Scheduled Date.
  • Led a team of 3 members’ onsite and 10 members at offshore.
  • Performed the role of Business Analyst in getting all the new scope of enhancements, analyzed and implemented the user requirements articulated by the functional team and PS teams into technical specifications for HR modules (FOA) of the PS ERP implementation.
  • Acted as a Business Analyst and conduit between the FOA user community and the ERP implementers by providing insight based on existing systems and their workings.
  • Worked wif legacy system of FOA analysts to ensure dat their noledge and experience of the current system were fully captured as part of the transition to ERP.
  • Conducted various inter-agency legacy system systems meetings and solved issues related to the PS FOA ERP implementation.
  • Managed the Project perfectly at micro level wif respect to resources, efforts, timelines, Quality Perspective Audits and wifin budget. The audits also included the facilitation of internal and external SOX controls and CMMI audit.

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