SUMMARY

• Over 14 years of Industry experience in the domain of Information Technology.
• Worked on variety of platform in various roles as Business Analyst, Quality Assurance, and Project Manager/Project Coordinator which has enriched me to understand the Software Development Lifecycle SDLC in an organization.
• Experience of working in domain like Healthcare, Utility companies, Ecommerce, Education, Accounting, Banking, Aerospace, Non-Profit, and Software Development.
• Experience of working in various software development methodologies, such as waterfall, Agile/ Scrum, Rapid Application Development RAD .
• Experience in documenting requirements for software applications and business processes, which included scribing in Joint Application Development JAD sessions, and documenting interviews with stakeholders, end users, and Subject Matter Experts SMEs .
• Have prepared and updated technical documents for organizations such as Business Requirement Documents BRD , and Functional Requirement Documents FRD , and manuals for software operations.
• 9 years of experiencein test execution, writing test plans, test cases and documenting software defects and bug triaging.
• Intensive experience of regression testing, manual testing, embedded testing, Real Time testing and Automation. Used tools like QTP, Quality Center, Test director, Load runner, Selenium and Oxygen.
• Proficient with project management tools such as MS Project, JIRA, for budgeting, scheduling, status reporting, planning and error tracking and correcting.
• Experience of Project closure procedures and protocols.
• Highly motivated and detailed oriented person with a positive attitude
• A professional committed in bringing out the best in the company where I can be an asset to the organization.
• Expert in managing multiple tasks/projects simultaneously and track results.
• Dynamic peoples' skills with leadership quality.
• Highly ethical and motivated team player. Skills in interacting, cultivating and maintaining relationships with stakeholders.
• Excellent communicator seeking a challenging position, utilizing my leadership skills and abilities, with the opportunity for professional growth.

TECHNICAL SKILLS:

Hardware: IBM compatible

Software: Microsoft Office suite, MS Word, MS Excel, MS Access, MS Power Point,

MS Project, MS Visio, Lotus 123, FrontPage, WordPerfect,

Twiki document management system , Subversion version control system ,

Quality Center, Quick Test Pro, Test Director 8.0, Win runner, LoadRunner,PR Tracker, JIRA, Bugzilla,Selenium, Oxygen, CSharp.Net, Lab view, SharePoint, Documentum,lawpack,Minitab, Remedy and Astea.

Languages: Visual Basic, SQL, C, C , HTML/ DHTML, XML, CSS,Cobol, Assembler,

JCL, VSAM, Java, JavaScript

O/Systems: Windows 95, 98, 2000, XP, Windows7, Windows 8, NT, Windows 3.1, Dos,

Unix, Linux and Mainframe

Databases: MS Access, DB2, Oracle 8i, PL/SQL

SKILLS EXPERTISE

Leadership Skills:

• Great communication, coordination and analysis skills.
• In charge of the day-to day running of the department.

• Ability to motivate people towards achieving daily goals and keep project on task.
• Developed skills in prioritizing, organizing, decision making and time management.
• A genuine desire to achieve result, excel and evolve.
• Strong interpersonal skills and positive work ethic.
• Leadership skills where I professionally interacted with department manager's stakeholders,
• Subject matter experts, developers, Business Analyst and clients.
• Proven success in managing project scopes, budgets, schedules and deliverable throughout
• all phases of the software development lifecycle.

Conflict management :

• Always made sure team building environment is created to achieve optimal result.
• Dealt with the conflict get to the core and Not the conflict.
• Remained calm in stressful situations. Worked efficiently under pressure.
• Worked at developing good relationships with coworkers and colleagues.
• Acted as a mediator, and facilitate resolution and compromise.
• Excellent analytical skills with the ability to analyze situations accurately and effectively

PROFESSIONAL EXPERIENCE

Confidential

Project Manager /Project Coordinator

Responsibilities:

• Was responsible for managing the Onsite Service Delivery for more than 120 Cigna locations nationwide and two Major Data Centers supporting Cigna's Communication Infrastructure and services.
• Extensive experience of managing about 150 Onsite Network Engineering team nationwide and Offshore Network Operations team supporting Cigna Communication Infrastructure and services.
• Managed end-to-end service delivery to client Cigna Healthcare using Agile methodology of in-time delivery.
• Monitor project milestones and phases to ensure the project stays within Service Level Agreement SLA
• Enforcement of IT and Security Policies for the Company and reviewing them as per the company requirements including security compliance of Cigna's two datacenters.
• Used MS Project for budgeting, scheduling, status reporting, planning and error tracking and correcting.
• Notify team of project timelines, milestones, phases, work requests target dates, and approved executable work package.
• Dynamic peoples' skills, excellent communicator, motivator, and a team player with impeccable interpersonal and leadership skills.
• Intensive experience in managing multiple tasks/projects simultaneously and track results.
• Served as the primary point of contact for all escalating issues and managed them professionally.
• Testing the Remedy software to make sure all module of the software are working including generating report in Excel.
• Extensive coordination with onsite engineering team nationwide servicing Cigna and offshore engineering team to solve any incorrect or missing information in Remedy
• Heavy use of email, chat communication on Lync with Onshore and Offshore team including upper management to solve critical issues.

• Managed third party Decisionone D-1 ticket dispatch project for Cigna.
• Used Astea software to open tickets and track the progress.
• Monitored ticket queue constantly from breaching Service Level Agreement SLA .
• Working knowledge of Cisco Unified Communication Manager Call manager , IVR, PBX
• Extensive experience in project management with strong organizational and managerial skills including HR management and Administration
• Handled, tracked and managed on-line training forall HCL employees'nationwide through webinar.
• Managed and tracked training for HCL employees such as Ethics, Electronic Data Security, HIPPA,OSHA.
• Managed Windows 7 migration project for all HCL/Cigna employees nationwide.
• Managed and tracked laptop, LAN ID issued project for HCL employees Nationwide,
• Managed VPN log-in, software installation, validation, security and compliance issues.
• Experience of Project closure procedures and protocols.

QA Test Analyst

Confidential

Responsibilities:

• Provided in house operations for Nxegen Real-Time Information Systems RTIS energy monitoring system
• Monitored RTIS energy conservation data through various communication devices such as IP link, routers, repeaters
• Troubleshot various communication softwares such for IP Link, web server, communication server for missing data.
• Tested 25 energy data scripts using binary codes to turn energy switch on and off remotely.
• Running and reviewing energy usage status report, maintaining and correcting data, resolving system issues, creating work orders.
• Created installation qualification, procedure qualification protocols, Test Strategy and Responsible for working with different phases of the SDLC in the Validation process.
• Wrote Operational Qualification and Performance Qualification Test Scripts.
• Responsible for running fully developed regression suite for over 25 energy scripts in binary data throughout the full SDLC through full deployment of the application.
• Created traceability matrices to trace all levels of requirements and test cases to software requirements. Participated in testing requirements/use case walk-through meetings to understand the applications business process and to gather testing requirements.
• Provided quality Matrices for measuring product quality and team efficiencies.
• Worked on Web UI Automation, HP Quality Center, System test,Agile,Waterfall methodologies and conducted QA meetings for team to walk-through on test plan.

Business Analyst/Project Manager

Confidential

Responsibilities:

• Participated in requirements/use case walk-through meetings to understand the applications business process and to gather testing requirements.
• Tested and validated if meter data is fed in Evee SQL database for all recording meters
• Researched various data collection software for any missing data not fed into Evee
• Exported ten pages of account numbers from Evee SQL database to Metadata Web based
• Created User Name and Password for each customer in Meta data for on-line viewing of meter usage and tested it.

• Maintained Metadata, updated dates for on-line data request Monthly or yearly subscription , updated passwords for new request and prepared bills in Excel.
• Wrote test plans and estimated time frames for functional IT, UAT test phases.
• Manage and coordinate project details, schedules and plans, assisted in developing change and configuration management plans

• Manage the testing process involved in each phase including Project initiation, testing estimates, Requirements and Design reviews, Construction, String Testing, System and Integration testing, User Acceptance Testing, Implementation and post-warranty Triage support.

• Documented and executed test cases and Interacted with Business Analysts and Developers to write the test plans.
• Worked on Performance Curve, OC tools for test management, Load Runner, Quality Center and Conducted defect meetings with developers to walk-through each defect in detail for quick resolutions and fixes.

Quality Assurance Test Engineer

Confidential

Responsibilities:

• Participated in meetings with developers, subject matter experts, QA managersweekly for updates.

• Wrote 30 pages of detailed Test Plan for each Module of the Speakers Bureau software
• Wrote test script for the Speakers Bureau software and made sure test script matches expected results.
• Performed Unit testing, Integration testing, Ad Hoc testing, Alpha and Beta Testing.
• Regression tested each integrated suite of software modules before the release to the pharmaceutical industry.
• Entered issues and defects found during testing in Jira software
• Verified and closed the bugs after regression testing.
• Prepared test status matrix report and updated daily.
• Retested the module after each new built for accuracy