SUMMARY

• Dedicated Information Technology Project Manager (PMI Certified) experienced in the management of large scale integrated service deliveries.
• Collaborative leader specializing in overseeing multiple projects utilization Scrum & Agile PM methodologies, while motivating team to deliver results in deadline driven environment.
• Proven success delivering seamless service across all disciplines, communicating business - critical project information to senior management and executives, and prioritizing projects to maximize business impact.
• As PMO team member supported the IT functions planning, design, development, implementation, testing.

Areas of Expertise:

• Project Life Cycle Management
• Team Leadership
• Scope of Work (SOW)
• Analytical Problem Solving
• Accurate Project Cost Estimation
• Work Breakdown Structure (WBS)
• Change Management Process
• Sprint Planning
• Project Earned Value Calculations
• Story points sizing
• Product backlog
• Call Center / Data Center Transition
• Request for Proposal (RFP)
• Process Management
• Software Development Life Cycle Management (SDLC)Sales ForceVendor Management

TECHNICAL SKILLS

Hardware: Confidential Mainframes (ES/9000, 3090), midrange (RS/6000 & AS/400) Confidential (Think pads & PC), Networking System Products, Routers, Wireless setup

Software: Microsoft’s Word, Excel, Visio and Project, Lotus‘s: Lotus Notes, Freelance graphics, Lotus 123, SharePoint, Confidential Web Sphere, Version One, JIRA and Ration Team Concert ( RTC )

Middleware: Tivoli, MQ

Databases: Microsoft Access, DB2, Oracle

Operating Systems: Windows (95, 98, 2000) Windows NT, Windows XP, VM & MVS, AIX, UNIX

PROFESSIONAL EXPERIENCE

Confidential, Cary, NC

Scrum Master/Project Manager

Responsibilities:

• Facilitating Scrum of Scrum for offshore Scrum teams
• Facilitating sprint planning as Scrum master for multiple Scrum teams;
• Publicizing the team's progress and successes to make sure they are highly visible to product owner / stakeholders.
• Completed 5 Corporate Action projects in Work Place Investment.
• Set up of new projects in Rational Team concert ( RTC ) for managing the project.
• Corporate Action project were tracked in JIRA

Confidential, Charlotte, NC

Scrum Master/Project Manager

Responsibilities:

• Project: Data Consolidation of four ( 4 ) data bases from different systems into one ( 1 ) instance using Data Virtualization using Cisco’s CIS software and Metaslove (MSS ) data from different systems uses Agile SAFE & Scrum methodology.
• Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings.
• Taught the team to create clear and concise epics, stories and estimating user stories.
• Four (4) weeks of training and coached development team and Product owner/management team to utilize Agile Methodology with Scrum.
• Working with Product owner/Development team on Confidential Such as Product Backlog, Sprint Backlog, Sprint Burn down, Release Burn down

Confidential, Raleigh, NC

Responsibilities:

• As a Project Manager was responsible for transition of Confidential System x firmware Divesture project between Confidential and Confidential .
• As a Lead for System x product was responsible to follow the Product Security and Incident Reporting Team ( PSIRT ) processes governs the handling and communication for All software and firmware security vulnerabilities.

Confidential, Cary, NC

Scrum Master/Project Manager

Responsibilities:

• Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings.
• Taught the team to create clear and concise epics/stories. Trained and coached a development team of 6-8 and management team of 12 to utilize Agile Methodology with Scrum.
• Working with Product owner On Confidential Such as Product Backlog, Sprint Backlog, Sprint Burndown, Release Burndown
• Responsible of daily Scrum meeting with all the development teams onshore & Off Shore India, China, to get the status & progress made on tasks assigned.
• VersionOne software was used to maintained the Product backlog and Sprint backlog for the Agile Project
• Communicate major milestones and project performances to executives and stake holders.
• Readiness and deployment of EHR product into the field.
• As an Agile Coach trained the new members of the team.

Confidential, Dallas, TX

Scrum Master/ Project Manager

Responsibilities:

• Responsible of daily Scrum meeting with all the development teams to get the status & progress made on tasks assigned.
• Managed teams Onshore & off shore in India, China, Brazil
• Maintained the Product backlog and Sprint backlog for the Agile Project.
• Communicate major milestones and project performances to executives and stake holders.
• Call Log and issue where tracked in REMEDY
• Defects where tracked in MERCURY and JIRA
• Readiness and deployment of Interactive Media Guide (IMG ) product into the field.
• Responsible for introducing the Agile Process and been an Agile Coach.

Confidential, Research Triangle Park, NC

Project Manager

Responsibilities:

• Managed multiple/complex projects in S&D, which included scope of work, planning, execution, scheduling, monitor financials such as cost and earned values, resources allocation, fall plan budgeting and risk analyses.
• Extensive involvement in all stages of application development lifecycle including requirements, logical and physical architecture modeling, design, development, change management process and implementation.
• Successfully delivered $4.5 million dollars of IT infrastructure deliverables, including mainframe servers and distributed servers with support of OS, Web, DB2, ensuring customer needs were fully addressed.
• Provided timely turnaround to service requests while adhering to expenditure agreements.
• Communicated major milestones and project performances to executives and stake holders.
• SLA & SOW development and documentation.

Confidential, Research Triangle Park, NC

Account Manager

Responsibilities:

• Owned cost management plan negotiations.
• Migration of server from one location to another location.
• Monitored network capacity and performance, communicating service interruptions, managing critical situations, performing root cause analyses, creating action plans, addressing capacity limitations, and resolving technical performance issues, to ensure continuous availability to businesses.
• Collaborated with customers and delivery teams to complete annual forecasts and annual budget projections.
• Negotiated for service level agreements and service maintenance window for the systems.

Confidential, Research Triangle Park, NC

Team Lead

Responsibilities:

• As a focal point for commercial accounts in DSM Operations, developed different process and procedure for WEB and other monitoring servers.
• Gathered technical teams and implemented Engagement and Quality Assurance processes for commercial customer project.
• Mentored and trained all team members on commercial account project responsible for the development of different processes/procedures.

Confidential, Research Triangle Park, NC

I/T Specialist/Technical Lead

Responsibilities:

• Technical Lead for help desk, develop and implement various processes/procedures to handle calls in a Lotus Notes Knowledge data base.
• Transitioned help desk for a commercial customer to RTP location. Designed, developed and trained all the help desk agents to use different tools, process and procedures.
• Provided Level 2 customer support on various technical and network connectivity trouble shooting problems.

Confidential, Cary, NC

I/T Specialist, Networking Service and Support

Responsibilities:

• Provided customer support in network analysis for LAN & WAN and Level 2 technical support for different products such as Personal Communication 3270, CM/2, TCP/IP, distributed console access facility (DCAF) and 2217 Nways multiprotocol concentrator.
• Setup and trained external customers for 2271 class.
• Served as subject matter expert (SME) for Personal Communications 3270 and CM/2 software products.