SUMMARY

• Senior Project Manager and Scrum Master with over 12 years of experience with leading Healthcare Payers, Financial, Telecommunication and State Government
• 8 Years of Project Management experience including Application Development and Infrastructure Projects
• Experienced in managing projects in Waterfall and Agile technology
• Handled and excelled in all aspects of Project Management - Initiation, Planning, Execution, Closure, Monitoring and Controlling
• Experience as a Scrum Master - Release Planning, Sprint Planning, Daily Scrum, Sprint Review, Sprint Retro, Burn down Charts etc.
• Experience working with the PMO (Project Management Office) to coordinate multiple projects that meets the organization’s strategic goals including report generation, metrics and status report creations
• Successfully managed large projects over $5 million on time and budget
• Experience in stakeholder management, communication planning, generating executive level presentations for the entire portfolio
• Managed and Coordinated deployment of various initiatives in a release cycle
• Experienced in extensive cross functional and integrated application planning
• Managed business relationship with operations leadership by acting as a single point of contact for addressing business process issues, improvements to business processes and aligning business processes for each operational area to overall organizational objectives

TECHNICAL SKILLS

Programming Languages: COBOL, JCL

Databases: DB2, IMS

Tools: JIRA, Clarity, MQ series, Eztrieve, Endevor, File-Aid, Expeditor (Online & Batch), TSO View, TSO Deliver, SPUFI & Other proprietary mainframe tools

Others: MS Word, MS PowerPoint, MS Excel, MS Visio, MS Project, MS Project Server, MS SharePoint

PROFESSIONAL EXPERIENCE

Confidential, Raleigh, NC

Senior Project Manager/ Scrum Master

Responsibilities:

• Act as a Scrum Master to rally scrum teams towards successful sprints and production ready deliverables
• Responsible for tracking key project milestones and adjusting project plans and/or resources to meet the needs of customers
• Monitor project risks and scope creep to identify potential problems and proactively identifying solutions to address them in advance
• Vendor management to ensure key components for development and production build are provided
• Define and document business rules in conjunction with business process leads
• Trained and utilized project managers for the use of new Touchdown System using MS Project Server, MS Project 2013, Project Web App and SharePoint 2013

Confidential, Manhattan, NY

Senior Project Manager/ Scrum Master

Responsibilities:

• Successfully helped in implementing a new project management tool called Delivery tracker utilizing MS Project Server, MS Project 2010, Project Web App and MS SharePoint 2010.
• Successfully managed global deployment of Microsoft Lync 2013 & Skype for Business 2015 to 80,000 firm wide users helping the firm save over $2 million/year on licensing and software costs
• Successfully managed Enterprise Voice and Video enablement via Lync 2013 for 15,000 firm wide users saving over $3 million/ year for the firm via effective communication and reducing travel costs
• Used Agile Methodology as a Scrum Master to develop Sprints and production ready deliverables
• Worked with Product Owners and Scrum teams to facilitate release and sprint planning sessions, daily scrum meetings and producing release burn down charts
• Used Vendor management and negotiation skills to provide managed video deployment for Senior Executives focusing on user training and best experience and saved over $300K on vendor expenses
• Used risk management and issue resolution skills to ensure negative risks were mitigated on time to keep the project on track. This helped the firm save significant amount of time and money
• Helped build development and production infrastructure based on design recommendations from vendor
• Managed Help Desk and Support professional to create customer support and knowledge articles

Confidential, Hartford, CT

Project Manager/Release Manager

Responsibilities:

• Successfully managed high impact projects like Multi Plan enablement and Life & Disability for small business groups helping client generate additional revenue of over $5 million/yr
• Drove impressive improvements across the business as a result of IT implementation, thus boosting the firm’s revenue
• Created Deep Dive Presentations to be presented to Client Executive Managers like Business Head, Directors Etc.
• This presentation contains in-depth analysis of the performance aspects of the projects to identify areas of performance tuning.

Confidential, Hartford, CT

Technical Lead

Responsibilities:

• Created reports to review and track the influx of ticket, categorize service calls, problem ticket backlog, SLA Adherence, Batch Monitoring saving over $2 million/ yr on application performance enhancements
• Utilized ITIL process and knowledge to frequently meet with business to handle critical Production issues to minimize end user impact and boost revenue
• Managed a team of over 40 resources across the globe

Confidential

Development Lead

Responsibilities:

• Developed complex coding to handle business logic and constraints
• Helped project team minimize cost by suggesting code tunings and database changes to optimize performance
• As a subject matter expert (SME), took additional responsibility to guide the team and focus on the business needs to deliver exceptional quality products

Confidential

System Tester

Responsibilities:

• Tested complex business strategies and objectives to rewards customers