SUMMARY

• Project Manager with over 14 years of experience in diverse business models clients in Banking, Telecomm, Retail, Insurance, Advertising, Media, Healthcare and Hotel Industry.
• Managed several projects simultaneously while delivering quantifiable results. Strengths include developing teams andsuperior project leadership.
• Action - oriented and experienced in leading enterprise-wide cross-functional strategic initiatives.
• Solid career professional with demonstrable track record of success in assessing technology integration and major IT project implementations for a variety of organizations and as Subject Matter Export.
• Experience in FULL Lifecycle Implementation using following project methodologies:
• SDLC (Waterfall, RAD, Spiral)
• RUP (Rational Unified Process)
• AGILE (Scrum technique)
• SLIM (Systems Lifecycle Integrated Methodology)
• In-depth knowledge and experience in cost/time/risk/integration management.
• Experience in project budget analysis, outsourcing strategies, contract management, project planning, execution, monitoring and resource balancing skills with ability to support multiple projects simultaneously.
• Experience in developing ADM, SOW, RFP, RFI, RFO, SWOT analysis and COTS Solution.
• Hands-on experience in producing a well-defined scope and realistic schedule/budget.
• Expertise in change control (scope/schedule), quality metrics and proper risk management.
• Acute understanding of Risk: Identification, Analysis, Evaluation and Treatment.
• Proficient in Cost-Benefit, Root-Cause, As-Is & To-Be, and Gap analyses.
• Experience with conducting interviews, trainings and presentations with audience across the board.
• Team leader with demonstrated problem-solving, decision-making and negotiation skills.
• Expertise in service management, support operations, software development and IT infrastructure Projects.
• Experienced in coordinating, negotiating and motivating outside vendors and offshore resources in support of time-lines and IT project deliverables.
• Effectively train, motivate and mentor managers, engineers, developers and technicians.
• Effectively managed large teams to deliver measurable results and growth.

PROFESSIONAL EXPERIENCE

Confidential - New York, NY

Project Manager

Responsibilities:

• Working as PMO PM and managing Projects with technical team for large healthcare facility as part of the team, creating iOS app for internal use.
• Created the project plan for a “high visibility - tight deadline” iOS project (Team size 40, $5M).
• Implementing established policies, system monitors and controls to ensure the successful management and reporting all corporate initiatives in the program.
• Supervising and leading the program and project staff to oversee the impacts and interdependencies between programs and working to ensure initiatives meet the goals and objectives of the executive leadership team.
• Providing both verbal and written communications regarding project status, risks and issues
• Coordinated with business stakeholders and SMEs to Identify, Analyze, and Validate Business Objectives for each of the reports.
• Serve as the liaison between the business and IT. Work with architects, developers and quality assurance analysts to ensure a total solution is developed that meets quality standards and supports the needs of the business via requirements walkthroughs, design sessions, functional testing and user acceptance testing.
• Serve as the liaison between the business and IT. Work with architects, developers and quality assurance PM, to ensure a total solution is developed that meets Client’s quality standards and supports the needs of the business via requirements walkthroughs, design sessions, functional testing and user acceptance testing.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Develop change management and communication plans to ensure stakeholder buy-in, cross-functional involvement, executive alignment and user adoption.
• Facilitated weekly project discussion, phase reviews and architectural/security assessments.
• Managed project baselines and scope changes requested by demanding/influential stakeholders.
• Provided business consulting for strategic performance management methodologies, process assessment work, and the application of technologies to the particular business and entities.
• Coordinated the user acceptance testing of final IT infrastructure and software, development deliverables through iterative evolutions.
• Supported project manager in managing the project and ensured compliance with PLC methodology within a software/system development life cycle (SDLC).
• Performed project oversight for the independent review and analysis of an agency-wide IT system integration project.
• Applied project management knowledge and expertise to gauge system performance and assess risk.
• Provided stakeholders with project status and outlook for success and recommended project improvements.
• Evaluating the data collected through task analysis, business process, surveys and workshops.
• Providing suggestions to the development team during the development stage of product to meet the client”s business needs.
• Managed preparing accurate and detailed requirement specifications documents, user interface guides, and functional specification documents.
• Coordinating with the groups of business unit who test, validate, evaluate new applications and functions, and determine issues in services and software.

Confidential, New York, NY

Project Manager (IT/Helpdesk Manager)

Responsibilities:

• Working for a healthcare provider and managing all IT related project. Supervised and coordinated activities for an 8 person IT Staff. Managed enterprise IT project life cycle through all phases.
• Headed multiple web-based and IT infrastructural projects ranging $300,000 to 1.5M in budget (team size = 8-30)
• Facilitated meetings with high profile project sponsors/product managers and gather business objectives to be documented in Project Definition Document (project charter).
• Lead company-wide IT related projects. Successfully delivered $100K IT improvement project resulting in widespread measurable ROI efficiencies.
• Experienced in IT project budget analysis, outsourcing strategies, and contract management.
• Developing ADM to illustrates information regarding Project for various Dept.
• Managing Data Center, Off-site Backup, and Network Communication Projects. Participates in departmental strategic and budgetary planning processes; prepares an administers work unit operating budget; provides recommendations on policies an goals desired; and implements new/revised programs according to establish guidelines.
• Prepares job descriptions, identifies staffing needs, provides general direction, assigns specific tasks and responsibilities, evaluates and mentors staff
• Evaluating the data collected through task analysis, business process, surveys and workshops.
• Coordinated with LOBs and product managers to gather detailed business requirements and document them in System Requirement Specifications (SRS)
• Suggested PMO Best Practices to Project Managers and Business Analysts across the dept.
• Created PowerPoint presentations for New product initiations and present them to various stakeholders (upper management, LOBs and technical managers)
• Installation of brand new database warehousing center at head quarter in NY and managing backup of data in multiple locations and managing brand new NOC.
• Installed and supported Exchange servers, desktops, laptops and new VOIP telephone system company-wide.
• Managed internal user CRM database and determine the CRM process and allocate the necessary resources for smooth functioning of the procedures.
• Consider the organizational plans, nature of competition, market environment and other concerning factors while preparing a sound CRM strategy.
• Communicate with the customers to understand the areas or factors to improve on like price, quality or features. Take down their complaints and suggestions and work on them promptly.
• Collect data concerning CRM strategies. Compile, analyze, interpret and extract data as per the requirements.
• Created digital marketing programs resulting in online awareness using social media online arena.
• Lead website redesign process of several key B2B publications.
• Formulated brand strategy for client’s website through online advertising, contests and promotions that consistently exceeded customer acquisition and donation goals.

Confidential - New York, NY

Senior Project Manager

Responsibilities:

• Working with customers to establish project scope, overseeing training and communications of the Project Management office, and making presentations on the projects to various audiences.
• Lead IT team of 38. Clients are in Telecomm, Finance, Hotel, Retail and Fashion Industries.
• Clients: Time Warner Cable. Cablevision, Wamu Bank, Chase, Hilton Group, Duean Read, Macy’s, CK, Tommy Hilfiger, Tomford and other Business clients.
• Increased the company’s growth by 20% securing new partners, consulting engagements and by delivering new projects on a timely basis.
• Determine feasibility, cost, and time required and compatibility with current systems.
• Support project initiatives, including identifying and analyzing preliminary business needs, budget considerations, time and resource estimates, defining the project scope and objectives, and getting business user sign-off.
• Assist in the start up of new business initiatives. Work with business unit to clearly identify objectives, assumptions, and measurements, define scope, define requirements, implement change control and manage project through to transition. Post-production, work with business to measure results and validate objectives and assumptions.
• Responsible for generating sales by engaging and connecting with each customer to providethe right service for each customer and utilizing product knowledge to educate and inform customers and to build sales.
• Facilitate business process and requirements elicitation working sessions with the business via interviews, document analysis, requirements workshops, surveys, site visits, use cases, business analysis, tasks and workflow analysis.
• Managed software system development and integration projects through all phases of the Project Life Cycle, including analysis, design, development, testing, implementation, and post-production support.
• Performed project oversight for the independent review and analysis of an agency-wide IT system integration project.
• Managed the installation, and upgrade of servers and maintained the computer systems company-wide.
• Managed the Network monitoring, analysis and evaluation of performance. Identified and monitored degradation trends and problem areas (Performance Management).
• Assisted with IT staffing and budgeting projections on a company-wide basis.

Confidential, New York, NY

Project Manager

Responsibilities:

• Supervised and coordinated projects for a team of 49 and Budget: $50MM
• Provides supervision and guidance to the PMO project coordinator, administrator, and business analysis staff.
• Migration and Deployment of 23,000 PCs to Windows XP. Responsible and accountable for the Budget: $50MM company- wide Windows XP deployment.
• Assist in the start up of new business initiatives. Work with business unit to clearly identify objective assumptions, measurements, define scope, define requirements, implement change control and manage project through to transition. Post-production, work with business to measure results and validate objectives and assumptions.
• Support assigned business unit, with project management and business analysis services, for custom development, 3rd party buy, and integration projects with little or no direction; develop customer relationships with various departments.
• Primary point of contact for technology deliverables across all impacted applications including vendors; specific to project.
• Develops and maintains project-release-phase milestone schedule, project plans.
• Manage project scope and administer change management.
• Documented System Requirements Specification (SRS) and acted as a Subject Matter Expert with respect to all the Business rules, Endorsements, Rates and Coverages.
• Managed client engagement services and solution implementations.
• Provided business consulting for strategic performance management methodologies, process assessment work, and the application of technologies to business.
• Produced project plans and monitored, facilitated, and communicated the progress of all project components to project participants, customers (internal and external) and CSFB management. Identified and managed critical path deliverables.
• Provided consultation and support to customers and business partners to define detailed business requirements and to ensure that the developed technical specifications met their needs.
• Conducted daily meetings with Deployment Techs. Assisted in deploying Help Desk, including software selection and development of procedures.
• Managed deployment procedures and documentation for the training consultants and helpdesk team members of CSFB.
• Mentored staff in methodology and consulting excellence and encouraged best practice in project management and project planning. Managed project teams through all phases of the design, development and implementation of assigned product enhancements and custom solutions.

Confidential - New York, NY

Project Manager

Responsibilities:

• Clients: Time Warner Cable. Cablevision, Wamu Bank, Chase, Hilton Group, Duean Read, Macy’s, CK, Tommy Hilfiger, Tomford and other SMB clients
• Solely determined and comprehended the decision-making procedures of upper management who use Revenue, Sales and Financial reports to make managerial decisions
• Managed and facilitated several meetings and brainstorming sessions with various user groups (Business and IT) located throughout USA and worldwide.
• Validated scope, assumptions and constraints from all stakeholders of the project.
• Lead meetings with product vendor- submitted/tracked Enhancement Requests and supervised Quality Assurance team.
• Documented Business Requirements and Detailed System Specifications including simulations and prototypes.
• Provided software and computer inventory and audits, IT asset management, asset tracking, software license management, and data protection solutions and services to clients.
• Managed all facets of IT for the company and provided project management and business analysis for external clients.
• Managed, budgeted and supported all IT projects for internal and external clients.

Confidential - New York, NY

Project Manager

Responsibilities:

• Documented System Requirements Specification (SRS) and acted as a Subject Matter Expert with respect to all the Business rules, Endorsements, Rates and Coverages.
• Serve as a liaison for client correspondence and an internal contact for guidance and information.
• Aid in the coordination of analytical procedures and facilitate project execution acrossthe laboratory departments and otherfacilities.
• Assist with project schedule development and maintenance requirements.
• Assist with the project finalizations via completion of technical final project process.
• Responsible for exercising independent judgment, decision-making and the ability to manage a work load efficiently.
• Managed the infrastructure and operation of the IT department, including budget management.
• Maintained systems to protect against known security concerns and performance baseline by working with Nortel and Cisco switches and routers.
• Developed purchasing standards and vendor relations for company-wide IT purchases. Reduced the number of Help Desk calls by providing technology upgrades and user training.

Confidential - New York, NY

Jr. Project Manager

Responsibilities:

• Promoted to Jr. Project manager from Jr. Project Coordinator after initial hiring as IT Helpdesk support Staff.
• Managed Update of 4000 of Windows NT/98/95 network, for Year 2000 compliant.
• Managed the Business Unit Help Desk and maintained a helpdesk staff of 35, including 3 Reporting Analysts.
• Serve as a liaison for client correspondence and an internal contact for guidance and information.
• Aid in the coordination of analytical procedures and facilitate project execution acrossthe laboratory departments and otherfacilities.
• Assist with project schedule development and maintenance requirements.
• Assist with the project finalizations via completion of technical final project process.
• Responsible for exercising independent judgment, decision making and the ability to manage a work load efficiently.
• Supporting other previously-unidentified project-related activities as needed
• Improving processes by identifying inefficiencies and recommending solutions
• Reduced the number of Help Desk calls by providing technology upgrades and user training.
• Support project management offices and document all project-related assignments, issues and risks.
• Responsible for editing, updating and tracking all official emails; coordinate with content experts on creation of a new emails; as part of a long-term Microsoft Outlook consolidation project that will meet the needs of various offices within the Agency, and perform ad hoc edits to memorandums, appraisals and other documents; attend team meetings and perform various administrative tasks (scheduling, training program tracking, etc.) as needed.
• Provide desktop support for over 4000 clients in the Greater New York region by phone or in person as needed to minimize downtime.
• Support as necessary on a 24-7 basis to limit system down time during internal or external outages and peak enrollment periods
• Identify, isolate and repair computer equipment showing wear and tear as well as during preventative maintenance routines