SUMMARY

• A successful project manager delivering excellence on time with a solid background in client & customer support and strong computer skills.
• A seasoned professional business analyst with exceptional accomplishments in collecting, organizing and analyzing large volumes of data and focusing on the critical elements for attention.
• Well versed in the application of Use Cases and User Acceptance Testing and SDLC.

TECHNICAL SKILLS

• MS - PROJECT
• WORD
• EXCEL (W/VBA)
• ACCESS
• OUTLOOK
• POWERPOINT
• SHAREPOINT

PROFESSIONAL EXPERIENCE

Confidential

Data Analyst

Responsibilities:

• Gathered data from clients and insured accuracy of data
• Entered data into proprietary software for submission to Federal agencies
• Dispatched data to appropriate departments and outside agencies
• Used MACROS and SQL in WORD, ACCESS and EXCEL to automate report process
• Provided analysis reports

Confidential

Business Analyst

Responsibilities:

• Met with users to gather requirements for software development
• Worked with IT department to develop requirements for software development projects.
• Created testing procedures to insure accuracy and viability of changes

Confidential

Data Analyst

Responsibilities:

• Gathered data from off site locations
• Insured accuracy of data
• Consolidated data
• Provided analysis reports
• Dispatched data to appropriate departments

Confidential

Analyst

Responsibilities:

• Maintained database and updated it when required.
• Insured database accuracy and integrity.
• Provided reports as requests
• Created MACROS to automate daily activities
• Validated claimant information and issued payment

Confidential

Database Manager

Responsibilities:

• Gathered data from a variety of software programs and integrated them into one database
• Maintained database and updated it when required.
• Insured database accuracy and integrity.
• Provided reports as requests by the business units.
• Developed and distributed documentation on use of reports to field agents

Confidential

Business Analyst

Responsibilities:

• Contacted field agents to gather proposals for software updates and changes
• Worked with IT department to develop requirements for software development projects.
• Created tests to insure accuracy and viability of changes and transmitted tests to field agents

Confidential

Database Manager/Analyst

Responsibilities:

• Upgraded older databases to new software soft ware environment.
• Developed queries and reports used to satisfy government requirements (Health Insurance Provider).

Confidential

Project Manager

Responsibilities:

• Authored business requirements documents, functional requirements document and detailed project plans
• Maintained Project Management Database using MS-Project.
• Insured that all activities were in line with the systems development life cycle management process.

Confidential

Business Analyst

Responsibilities:

• Met with Subject Matter experts to gather requirements for software development
• Worked with IT department to develop requirements for software development projects.
• Developed process flow charts to facilitate requirements gathering

Confidential

Business Analyst

Responsibilities:

• Worked with business units to gather and clarify requirements for work requests
• Set up meetings with business unit representative to discuss requirements.
• Prepared business requirements documents and submitted to business unit for approval.
• Activated new work requests when assets became available
• Upon activation, met with business unit and developer to insure that developer understood requirements.
• Tracked progress of active work requests and provided status to business units
• Worked with business unit to test new functionality and obtained business unit approval upon completion
• Attended weekly meetings
• Maintained Project Management Database.

Confidential, Hebron, KY

Project Manager

Responsibilities:

• Managed the day to day operations of IT installations/upgrades around the country, to include:
• Assigned technicians to worksites based on the client’s schedule
• Insured that scheduled work was accomplished on time and in a professional manner
• Assembled new hire paper work for new technicians
• Verified that new employees were added to payroll and HR databases
• Produced a “lessons learned” or a “post mortem” on each project as it was completed

Confidential

Business Analyst

Responsibilities:

• Met with clients to determine requirements regarding hardware and software installation
• Talked with location managers to determine special requirements based upon location.
• Communicated with contractors to identify needs and difficulties.

Confidential - Cincinnati, Ohio

Client Support Representative

Responsibilities:

• Created daily/weekly production schedule to fulfill client needs and projections.
• Performed cycle counts and supervised special actions requested by client
• Extracted data to monitor scheduling/inventory issues
• Produced reports as requested.

Confidential, Fairfield, Ohio

Customer Service and Technical Support Representative

Responsibilities:

• Daily monitoring to insure quality
• Training concerning new products
• Dealing directly with customers, providing technical support
• Order entry via MACS.
• Assisted customers experiencing delays, losses or dissatisfaction with orders

Confidential

Project Manager

Responsibilities:

• Provided guidance to staff on data gathering and reporting requirements
• Developed software tools used to gather data and transmit reports
• Insured that all activities were in line with the systems development life cycle management process.

Confidential

Business Analyst

Responsibilities:

• Developed process flow charts to facilitate requirements gathering
• Gathered requirements from the various users
• Prepared business requirements documents, functional requirements document and detailed project plans
• Met with concerned parties and IT reps to finalize and obtain approval for all documents
• Met with Congressional agents to ensure that their requirements were met

Confidential

Supply Chain Analyst

Responsibilities:

• Identified problems, then researched the causes and effects
• Recommended solutions after modeling the proposed solution to highlight and eliminate any new problems.
• Managed the implementation of approved solution, addressed any additional problems and provided detailed reports to DOD on the results.