SUMMARY

• Over 10 years’ experience working as a Business Systems/ Product Analyst and Project Manager in Banking and Financial industry, Aviation and Healthcare industries.
• Adhere to teh BABOK and PMBOK standards.
• Exceptional liaison between IT and Business teams.
• Conducted ramp up sessions for new team members, halped wif onboarding.
• Extensive noledge in identifying, developing and documenting Business Requirements, translating them to teh Functional Specifications Document and contributing to teh development of System Design Specifications.
• Proficient in creating Use Cases, Sequence Diagrams, Collaborative diagrams, Activity Diagrams, Class Diagrams using UML in MS Visio.
• Works wif business rules, compliance and best practices wif SMEs.
• Worked efficiently on various Contracts Management proposals.
• Worked on AS IS and presented TO BE desired future state after factoring in current state constraints and future state risks and triggers.
• Solid business communication, creative and presentation skills, adept at creating and coordinating extensive communication networks (facilitation of JAD sessions/interviews, web - based products, reports, project status reports, PowerPoint presentations).
• Worked on 9 full life cycles (SDLC), Efficiently managed teh RACI Chart.
• Driven Defect Triage sessions during go-live phases, worked on SAFe (Scaled Agile Framework), RUP. TEMPEffectively proven to learn a new domain
• Key Advisor and Advocate who resolves conflict and provide best solution for Business and proven multiple times ‘ To Get My Head Out of Teh Weeds’
• Worked closely in coordinating Mr. Warren Buffet’s visit to teh company and presented desired future state to him and Business.
• Worked on large-scale projects wif $ 5M and more.
• Involved in creating user stories and producing Product, Release, and Sprint backlogs.
• Worked wif PL SQL, TOAD to extract data, replace, truncate, used joins.
• Worked closely, maintained and updated SLA, technical and functional specifications.
• Worked on Business Process improvement, Reengineering, Business continuity Plans.
• Leveraged experience, observations, industry trends and best practices wif leading edge technology and process improvement ideas to challenge status quo.
• Prolific mentor for Junior Business Analysts and an exceptional team leader.
• Exceptional interpersonal and analytical skills. Proficient wif MS Office Suite
• Experience in working wif Cross Functional Teams and interacting wif all levels of management for requirements.

PROFESSIONAL EXPERIENCE

Confidential, Addison, TX

Scrum Master/ POC

Responsibilities:

• Interacted wif Subject Matter Experts (SME's) including Online Banking Managers, Mortgage and Equity Managers and IT Group to understand Business process, gather Business Requirements and Identify Enhancements.
• Decomposed high-level business and user requirements into prioritized functional requirements, specified in an appropriate level of detail suitable for a development team.
• Used JIRA to document all product features and followed teh MOSCOW TEMPprincipal in a true AGILE shop.
• Leveraged SMART Principals and composed ATOMIC requirements.
• Worked wif teh Change Control Board (CCB), to design and modify requirements and bring positive changes to teh system at teh PMO level
• Extensively groomed backlogs in a fast paced environment. Meticulously detailed 16 minutes and understanding various APIs.
• Conducted stand up sessions to no work completed, impediments and risks from every member in teh team.
• Created innovative ways to assist in product planning through requirements development and analysis and proposed new product features and updates.
• Worked on SQL queries to replace data, find unclean data, missing entries, void and null data
• Worked on AML, compliance and legal issues for building teh system.
• Worked on identity management of IT Security namely: access controls, password managers, SSO, Digital Identifiers.
• Clearly identified in scope and out of scope items.
• Clearly noted and identified current state (AS IS) and structured future state (TO BE) after considering pain points, risks, threats and opportunities.
• Articulated essence of teh effort using user story, story points and clearly explaining features to teh team.
• Worked on Rally tool to understand and analyze project progress and health.
• Worked proactively to create a business intelligence layer rolling all teh way up to teh enterprise level.
• Worked on HP QC, cleared tickets, issues and other defects found.
• Review test cases against functional specifications and working wif QA to make necessary revisions.
• Extensively used snag-it, MS PowerPoint and Excel capabilities and user stories wif MS Vision to halp teh audience understand present and future state.
• Project Management from end to end using AGILE technique: Sprint, backlog grooming, stand up sessions, status meetings, peer review, code reviews and preparing minutes.
• Participated in Sprint Planning and Sprint Retrospective sessions.
• Written stories that are clear, simple, unambiguous and concise.
• Actively used analytical skills to critically evaluate information gathered from multiple sources, decompose high-level information into details, and distinguish requirements from ideas.
• Carefully and graphically represented teh AUP (Agile Unified Process) in deployment discipline workflow diagrams.
• Worked on several RFP, RFC proposals and successfully managed to receive sign off.

Confidential, Columbus, OH

Product Manager (SCRUM MASTER)

Responsibilities:

• Involved in reviewing and writingUserRequirementsSpecification and Functional Requirement Specification documents.
• Defined business terms using Consensus tool and circulated to teh SMEs for approval.
• Worked on ATG tool in teh ecommerce space for POS and newsfeeds/ subscriptions.
• Efficiently broken down EPICS into smaller requirements for clarity and to support Sprint release.
• Worked on Data Migration to sunset old systems by replacing SAP Business Objects (BO).
• Extensively used SAP Business Objects for reengineering and steering away from Legacy Systems.
• Worked on Learning management Software, SCORM for teh training sessions for TEMPeffective monitoring.
• Worked on Ecommerce, POS, E-Catalog to scale business to new heights.
• Worked on ATG as well as Atlassian suite of tools.
• Worked on eliminating IJet system and using CMS as teh driver wif a business intelligence layer which halped data mining.
• Worked wif teh triple constraint and reported to Sr. Director.
• Created SOW and a strategic design for teh products and has worked wif outsourced Development teams (India, Europe)
• Meticulously wrote teh rules of acceptance criteria (pass/fail analysis) for teh clear understanding of noing if teh feature/ requirement TEMPhas been validated.
• Worked in a fully dressed AGILE shop, phasing in sprints all features, grooming sessions, sketching release backlog and finally completing each feature wifin given sprint.
• Conducted presentation session wif artifacts, use cases, MS Visio charts to halp business understand source systems and teh improved application to come to use.
• Worked wif external vendors to halp understand what is desired in teh future state.
• Worked on teh Clients Contracts management software through teh entire contract lifecycle, from identifying a need to authoring, negotiating, monitoring and close out.
• Worked wif numerous product backlogs, clearly planning releases and allocation of resources
• Active conduit between Business and IT teams and reported to teh Director and Sponsor.
• Prepared charts, flowcharts, tables and diagrams to aid in analyzing problems and presenting solutions.
• Actively used SQL to query incorrect data, null data and replace it wif correct value.
• Actively participated in UAT, SIT, Regression testing and bug tracking.
• Worked on multiple use case analysis, WBS, identifying activities, decomposing bigger tasks and analyzing budget, resource allocation and timelines.
• Worked on every step of teh SDLC from Inception to Implementation and lessons learnt.
• Conducted status meetings, maintained communication, risk, trigger, issue logs.
• Updated SharePoint documents wif updates to all related project documentation.
• Worked on process improvement, detailed process mapping to capture future state.
• Worked on RACI Chart, Maintained issue logs, trigger logs, communication plans and regular minutes and lessons learnt.
• Efficiently worked wif teh concept of INVEST principal of AGILE.

Confidential, Omaha, NE

Product Analyst Manager

Responsibilities:

• Liaise among stakeholders to elicit, analyze, communicate, validate and document requirements for changes to business processes, policies and information systems.
• Interacted wif project stakeholders to elicit and document project requirements by translating business needs into testable, developer-ready requirements.
• Worked on consumer facing applications including homepage, SSO and Dashboards.
• Produced professional quality project artifacts including business requirement documents, requirement plans and models.
• Challenged requirement additions that lead to scope creep.
• Worked on RFC, RFP, issue logs, defect log and maintained a solutions log for teh same.
• Worked wif Design and Development teams both in teh US and offshore to halp design a feature rich system.
• Extensively worked on problem resolution, issue tracker, risk register and communication plan.
• Worked on teh EDW to create a structure, fact table, identifying parent and child relationships.
• Introduced snow-card field for clients and set up auto alerts.
• Worked on root cause analysis, forward and backward Traceability Matrix, trend analysis to fully understand current state, pain points.
• Worked on data analysis, created data marts to avoid ambiguity.
• Worked on online bill pay, online cash disbursements, online payment alerts and defaults.
• Actively worked on IVR, Interactive Voice Response where a computer interacts wif a customer using DTMF tones input via keypad.
• Conducted prototype sessions for users to plug and play, get a good feel for teh product.
• Educated TCS on desired TO-BE state and worked wif 18 team members off-shore.
• Worked wif TD Bank on AML policy, rules, best practices.
• Worked wif Business Rules and Statutes and defined best practices wif SMEs.
• Efficiently worked wif teh offshore TCS team to implement Bancs and tested teh system using lean and SIPOC methods of Six Sigma.
• Worked to create 1.5 million new account numbers and eliminate account numbers given to prospect accounts.
• Worked wif Epics, smaller user stories as well as teh WBS for a smooth sprint completion.
• Worked on presentations and training materials for offshore resources in India and Europe to understand vision, project purpose, risks and opportunities.
• Assisted teh business in determining process flow and business function.
• Extensively used BPM principals to analyze and implement necessary project redesign.
• Worked from inception to implementation on teh SDLC and make or buy analysis.
• Received excellent feedback on project fully based on Agile methods.

Confidential, Charlotte, NC

Communications Manager/ Business System Analyst

Responsibilities:

• Interfaced wif teh client as part of teh Requirements Engineering team to finalize teh project scope.
• Worked on homepage website for a friendly customer experience.
• Assisted in developing both high-level and detailed application architecture.
• Proficient wif teh Trade Life cycle and point of Contact (POC) to teh offshore team.
• Worked wif teh credit card division, enhanced user experience and worked on complete infrastructure.
• Helped create dashboards for easy, convenient and rich customer experience.
• Worked on GUI, made revisions for friendlier customer interaction pertaining to their online accounts.
• Wrote business requirements and interviewed portfolio managers and traders to implement a new International Small Cap Long/Short Hedge Fund, seeking to take long positions in undervalued and under-followed international equities.
• Proposed a TO BE requirement and successfully had teh CCB (Change Control Board) approve teh new proposal.
• Participated in data governance, closely worked wif SMEs and keenly maintained business rules and policies per SLA.
• Documented BRD, FRD, minutes, Application Documents, FAQs, SOPs & Training Manuals.
• TEMPEffectively used IBM DOORS to communicate all stages of progress to stakeholders.
• Performed Business Process Modeling (BPM), conducted Gap Analysis to halp identify Instances of Change (IOC) for system development and developing new procedures.
• Large database maintenance including data modeling, mapping, development, integration, analysis and testing.
• Carefully and graphically represented teh AUP (Agile Unified Process) in deployment discipline workflow diagrams.
• Worked on several RFP, RFC proposals and successfully managed to get sign-off.
• Assisted QA Testers in developing and reviewing teh QA test plans, executed Test Cases, Defect Logging and Tracking in Clear Quest,

Confidential, Minneapolis, MN

Business System Analyst

Responsibilities:

• Interacted wif Managers and IT Group to understand Business process, gather Business Requirements and Identify Enhancements.
• Responsible for mapping and testing data requirements.
• Decomposed high-level business and user requirements into prioritized functional requirements, specified in an appropriate level of detail suitable for a development team.
• Worked on AS IS, TO BE, RACI, SWOT and GAP Analysis.
• Developed Use Case Diagrams, Activity and Sequence Diagrams using UML and Visio.
• Prepared various artifacts such as workflow diagrams, business process models, functional requirement specifications (FRS) and System requirements specifications (SRS) by interacting wif end users, development team, SME’s and other project team members.
• Defined in-scope, out-of-scope items, risks and opportunities and maintained artifacts.
• Helped teh design team build GUI to include banner ads for retirement plan benefits, drafting business rules and SME interaction involving retirement plans classifications.
• Prepared requirement traceability matrices (RTMs) and managed all components.
• Facilitated JAD sessions among teh stakeholders, process owners and teh IT team.
• Developed teh test plan, test conditions and test cases based on business use cases, functional specifications and product noledge. Collaborated wif teh QA team.
• Worked directly and reported to teh Director wif milestone charts and various other aspects of teh MS Project Plan including Gantt chart and resource pooling.

Confidential, NYC

Business System Analyst

Responsibilities:

• Participated in various stages of data and requirement analysis for project needs.
• Conducted interviews, gathered and analyzed requirements usingRational Requisite pro.
• Authored Business Requirement Documents (BRDs) for new system.
• Used UML to model business requirements and convert them to functional requirements.
• Worked on implementing teh future state loan payment GUI after careful trend analysis.
• Worked on Procurement process, Risk Analytics for MBS, MBS, CMBS, Cash Management, Asset Management Accounts (AMA), Secondary Mortgage Market and Financial Statements (Accounts Receivable and Accounts Payable).
• Performed GAP analysis (As-Is & To-Be) and supported full traceability for software artifacts.
• Worked extensively on MISMO standards.
• Efficiently used IBM DOORS as well as JIRA for requirements and other related documents.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams and Object Oriented Databases using Rational Rose.
• Enhanced existing Logical and Physical data models for new data requirements.
• Maintained and tracked stakeholders’ requests for enhancements and changes using Unified Change Management tools (UCM) such as Rational Clear Quest.
• Used Rational Test Manager for creating teh test cases for functional requirements

Confidential, Newport Beach, CA

Business Analyst

Responsibilities:

• Actively participated indefiningBusiness needand determinedtheGap in capabilities.
• UtilizedRational Unified Process(RUP) to develop processes, standards, and procedures.
• Actively participated in design and code reviews, plug and played to test code reliability.
• Interviewed DepartmentHeadsand end users, responsible forelicitingandrecording functional and non-functionalrequirements for Business andTechnical experts.
• Conducted andfacilitated JAD sessionsto obtain perspectives, resolve project issues, andfinalizesystem designrequirements early.
• Analyzedbusiness requirementssegregatingthem intohigh level and low level Use Cases, Activitydiagrams,State Chart Diagramsusing UML methodology, defining Data Models.
• Primarily responsible for creatingbusiness process flowcharts, workflow diagrams and Data Flow Diagramsusing UML tools.
• Participated in datamodeling,planning, design, final systemimplementation, andconducted testing. Produced data mapping, data definition documentation.
• Prepared Business Process models, defined AS-IS/TO-BEdiagram, definedand documentedGAPs.
• PerformedUserAcceptance Testing(UAT)and suggestedimprovements in User Interface design and flow.
• Designed and implemented basic and complex SQL queries for troubleshooting, data validation, QA testing and reporting.