Professional Experience

Confidential

Senior PMO Consultant

Project Overview: Served as special projects project manager for DC Healthlink, the District of Columbia's health benefit exchange. Managed Medicaid eligibility rules engine implementation, testing and QA efforts, and defect resolution. Designed interfaces with legacy Medicaid applications. Supported the District of Columbia's department of Human Services and Health Care Finance department.

Confidential

Chief information Officer

Project Overview: Served as Chief Information Officer for the city of Baltimore, Maryland. Led 280 person technology and 911/311 center. Project Overview: Oversaw 30 million annual technology budget. Provided full spectrum of technology services to 18 agencies and quasi-governmental units of Baltimore, Maryland. Formulated agency and citywide technology budgets. Served as member of Citistat government performance management panel. Worked to form business advisory group to offer expert guidance and advice on operational and policy matters. Provided expert testimony to Maryland Senate and Baltimore City Council on a variety of policy and budget matters

Key initiatives completed and underway include revamped hardware financing model, replacement of mainframe system with cloud services, replacement of critical network components, and creation of IT security unit. Acted as a chief consultant for the Mayor and city council on modernization initiatives. Revamped and improved Open Baltimore open data portal. Worked to provide all 3,000 Baltimore City police officers with 4g smart phones Hired and supervised agency technology directors and oversaw capital modernization funds for public safety radio system and Police IT initiatives.

Confidential

Chief Information Officer

• Project Overview: Served as chief information officer for the District of Columbia's public library system, responsible for all technology, document management services and reprographics. Managed a staff of 12 employees and seven contractors whose responsibilities included IT infrastructure, help desk, data security, network architecture and provisioning, web development, integration programming, systems administration/server operations and customer service. Managed extensive system and infrastructure modernization projects, as well as desktop deployments for 1100 personal computers.
• Led web site redesign and reengineering project
• Created first library iPhone app
• Created first library iPad and Blackberry app
• Implemented Cloud Computing, moving web sites and applications to Amazon Web Services
• Implemented SOA Strategy to preserve investment in legacy systems
• Implemented open source web and enterprise content management software
• Consolidated and upgraded server infrastructure to optimize Microsoft, Oracle, and Linux products
• Renegotiated reprographic contract to improve service and lower costs
• Reorganized department to align with agency goals and current best practices in technology
• Created strategic 30, 60, 90, 120, 180 day department turnaround plan
• Oversaw the adoption of high speed broadband in all locations
• Adopted cloud computing strategy for new applications
• Applied for and received 2.6 million dollars in ARRA funding
• Leverage E rate program to increase reimbursement by 1.3 million
• Began implementation of ITIL to measure and manage service levels and configuration
• Oversaw wiring and setup of seven new or renovated locations
• Managed E-rate program applications and
• Served as founding member of District of Columbia government CIO council

Confidential

Acting Deputy Director/Chief of Information Technology

• Project Overview: Served as chief of information technology and personnel processing division. Managed a staff of 27 employees whose responsibilities included IT infrastructure, business intelligence, data security and quality control, PeopleSoft transaction processing, and customer service. Oversaw the implementation of PeopleSoft Benefits Administration, and Time and Labor modules.
• Led document management automation initiative
• Supervised, disciplined and trained staff
• Began server consolidation project
• Implemented asset control and desktop refresh projects
• Revised server and desktop support procedures to improve productivity and customer satisfaction
• Created strategic 30, 60, 90, 120, 180 day department turnaround plan
• Created key performance measurements for departmental and agency benchmark program
• Acted as customer service ombudsman for data integration issues

Confidential

Program Manager

• Project Overview: Served as Program Manager for a variety of projects including the Service Request Center sub-portal on the DC.Gov web site, a project that created a new citizen facing web site where residents can request city services, and view the status of all requests. Served as program manager for public space online permitting, a project that created a new citizen facing web site where residents can submit public space permit requests, and view the status of all requests.
• Led inter-agency project teams in gathering and reviewing project requirements
• Facilitated JAD and Business Process modeling efforts
• Created and maintained project lifecycle documents
• Created and maintained project schedules and budgets
• Led the Implementation of SeeBeyond 5.03, the District's standard Eai tool
• Procured and implemented project hardware infrastructure, including servers, environments, supporting technology, and support policy
• Acted as liaison with other E-government projects, including wireless, enterprise data warehouse, and enterprise architecture development
• Managed geographically diverse development team Offshore, in house, and off site
• Received training in OCTO procurement, project management, and technical standards
• Managed project scope and risk
• Authored configuration and change management plan
• Created integration tools and templates for citywide use
• Supervised 25 FTE and 8 contractor resources

Confidential

Principal, Program Manager

• Project Overview: Project Manager for the implementation and compliance of Rational Unified Process RUP for all development activities. Project Manager for an HR benefits self-service benefits portal. This project transformed paper based HR processes into web-based self-service forms. This project also involved an upgrade of Peoplesoft's time recording and payroll modules
• Ensured that all development activities complied with Accenture's implementation of the Rational Unified Process.
• Working with analysts, defined project artifacts and domains.
• Helped configure the Rational Analyst Suite, including Rational Rose, Clear Quest, Clear Case, and Rational SoDA.
• Mentored staff in UML and the use of Rational Clear Case.
• Created traceability matrixes from artifacts through all domains.
• Created artifacts supporting middle tier using J2EE
• Worked with project sponsors to gather requirements, assign tasks to other team members, and craft a project plan.
• Hired all project personnel and monitored their performance.
• Created requirements, use cases, and data dictionaries, and test plans. Used Rational UML and Rational analyst suite, including Requisite Pro, Soda, Rose, and Rational Test Studio.
• Created project plans, including work breakdown structures, resource assignments, deliverable standards, and budgets Using PMI Methodology .
• Communicated status and issues to other stakeholders and upper management.
• Implemented Enterprise-wide standard HR policies, procedures, and forms via the intranet using Broadvision content management and workflow tools. Also created Style Sheets and templates.
• Supervised team of 8 Analysts, Technical Writers, and Programmers
• Performed user acceptance testing on web-based applications.
• Led the design and coding of web-based benefits portal.
• Led RAD and JAD sessions with business and executive project stakeholder.
• Created design and specification documents, architecture diagrams, and functional requirements.
• Configured Vignette and created XML dtds for various documents
• Worked with Peoplesoft programmers to create interface specifications

Confidential

• Project Overview: Led implementation of Rational Unified Process and Rational Analyst suite for creating and maintaining web-based business to business and consumer sites E-commerce Portals . Project Manager for a sales automation project.
• Worked with project sponsors to gather requirements, assign tasks to other team members, and craft a project plan.
• Hired all project personnel and monitored their performance.
• Worked with analysts to define project artifacts and domains.
• Wrote use cases and other process flow documents using UML and Rational Rose
• Helped configure the Rational Analyst Suite, including Rational Rose, Clear Quest, Clear Case, and Rational SoDA.
• Implemented an iterative release method using the Rational Unified Process.
• Created project artifacts including schedules, work breakdown structures, and status reports.
• Tracked resource usage and budgets Designed and wrote systems SDLC and user documentation for Web, AIX and MVS-based data reporting, and transaction processing systems.
• Created network and dataflow documents using Visio. Worked with business analysts, senior project managers, and programmers to gather business requirements and specifications. Created physical and logical system architectures.
• Acted as Rational Clear Case backup librarian.
• Used Winrunner and Rational Test Suite to perform stress testing on client server and web-based trade clearing and back office applications.
• Automated document publishing and production process using Vignette and Filenet.

Confidential

• Project Overview: Spearheaded a pilot project using the Rational Unified Process and iterative, object-oriented development in place of the previous waterfall process. Trained other staff in the use of UML and rational tools, and helped configure domains. Project Manager for a high net worth individual investor portal project. This project provided Merrill investors with a customized portal to track portfolio performance, view real time market data, access research, and place orders.
• Created project artifacts including schedules, work breakdown structures, and status reports
• Tracked resource usage and budgets
• Chaired weekly status meeting and design sessions
• Chaired Document review sessions Created run books and operations guides for Unix and OS/390 Mainframe-based trade processing systems.
• Migrated large legacy print documents to HTML using Broadvision Quicksilver
• Created sophisticated XML/HTML systems with using DreamWeaver and JavaScript navigational aids. Revised web sites to be in compliance with section 508 accessibility rules.
• Tested Dreamweaver 508 Extensions
• Used Rational Clear Case as version control mechanism.
• Automated document publishing and production process using Broadvision and Filenet.

Confidential

• Collected and wrote business and technical requirements.
• Managed migration from SAP to Peoplesoft
• Worked with Rational Rose and Rational Test Studio. Used FrameMaker and RoboHelp to create user guides and online help.
• Created project artifacts including schedules, work breakdown structures, and status reports
• Tracked resource usage and budgets
• Wrote system SDLC and user documentation for DB2, Oracle and C based trade analysis systems. Integrated Lotus Domino documents into customer web sites.
• Implemented Broadvision Quicksilver intranet publishing tools

Confidential

Project Manager

• Wrote user manuals, online help, and job aids for relationship management software package. Designed online help system.
• Trained other writers in the use of Windows help and HTML authoring tools. Linked help system to Visual Basic and Visual C Applications.
• Created interactive web pages using advanced technology including Java and forms.
• Created and produced interactive tutorials. Used Rational Clear Case as version control mechanism.
• Produced UNIX/C-related technical documentation for Business Area Services Applied Technology group.
• Documented UNIX Application Programming Interfaces APIs , Architecture Design, and Transaction Processing Systems.
• Wrote test plans for user acceptance tests.
• Devised on-line documentation strategy using Windows Help and Word for Windows. Interpreted local implementation of DCE, in conjunction with Encina.
• Wrote GUI Design principles for Visual Basic applications. Worked from code, existing documentation, and interviews with system engineers