IT Solution Delivery Leader

Healthcare Telecommunication Advertising Retail Banking Gas Oil Financial Services IT Solution Delivery

CORE COMPETENCIES

A results driven IT professional with over 15 years of experience in IT Strategy, Project, Program and Portfolio Management supporting large and complex IT integrations, organizational business transformation requiring matrix management of organizations, process and technology transformation. Confident developing strong and sustainable relationships with customers, business and associates at all level. Clarity in strategic vision and be able to perform under pressure and uncertainties. Skilled in budgeting, project planning, identifying technical solutions, budget forecasting and mitigating risks. Worked closely with end users to understand and document business and functional requirements for complex projects. Experience working with technical teams across the full software development life cycle. A solution targeted Business / IT strategist with global experience in driving operational efficiencies, increasing revenues, developing solutions and directing major Business Transformation initiatives to support mission-critical processes. Experience in IT Operations and professional services consulting in public and private sector including health care, financial services, telecom, utilities, logistics, retail and government.

Strategic Program/Project Management:

• Led Applications Strategy and Integration engagements in a consulting services organization emphasizing Enterprise Architecture, Business Process Transformation and IT Systems Implementation.
• Played key role in 14M project slated to implement government Healthcare related mandates, improve operational efficiency, with 50 reduction in manual effort and expected 2M annual savings.
• Saved division nearly 5M by implementing common suite of systems for customer relations management CRM and resulted in savings of 1M annually.
• Reduced project cycle time by two months, saving the company roughly 500,000.
• Develop strategies to satisfy specific customer requirements, including technology deployments, feature set implementations, migration activities, and technology refreshes.
• Develop full-scale project plans and associated communication documents.
• Cross-domain, cross-functional and cross-industry subject matter expert.
• Strategic influence to persuade or convince others to support an idea, agenda or direction.
• Strong background in pre-sales consulting, technology consulting, process consulting, program or project management, project delivery, detailed documentation construction and technology knowledge across technology process domains.
• Work with practice managers to accurately scope projects, produce levels of effort, and develop statements of work for custom engagements.
• Construct product and vendor evaluations based on customer requirements, strategic roadmaps, equipment lifecycles, and cost of ownership estimations.
• Proven financial management skills for time materials, fixed price and off shore projects.

People Management:

• Managed different capacity of teams ranging from 20 to 200 resources in complex business environments.
• Managed teams of Project Managers, Solution Architects, Application designers, Business Analysts, Project Leads, Test Leads, Developers and SMEs responsible for developing and implementing retail, banking, Publishing and healthcare related products.
• Experience at working independently and in a team-oriented, collaborative environment.
• Strong interpersonal and communicative skills, empathy, detail-oriented focus, and strong follow-through.

Solution Delivery Management:

• Designed and delivered innovative solutions from concept through implementation in a complex environment, including proven success in an Architect role.
• Managed small and larger projects with high business and technical complexity.
• Delivered multimillion dollar complex projects requiring cross functional knowledge and experience.
• Verification and oversight of solution integrity thru architectural, conceptual and technical design.
• Analyzed appropriate technologies, vendor products, competitor's offerings and determining optimum selection.
• Managed and tracked several ongoing cost savings projects to eliminate non-value-added processes resulting in a positive impact of reducing production cycle time and product costs.
• Managed, Controlled and reported the change control activities to Senior Executives.
• Delivering mixture of documentation and presentations based on the engagement .
• Develop best practices and tools for project execution and management.

Client Relationship/Consultant Management:

• Partnering with clients in developing their strategic plans to help them improve and transform their services across a wide variety of technology offerings.
• Demonstrated professional demeanor in all situations e.g., high stress, down market and took ownership/accountability of issues. Demonstrated a sense of urgency around meeting client needs and Responded quickly appropriately.
• Performing discovery assessments, requirements gathering, gap analysis, strategic planning and prioritization of program and project level initiatives with clients in a collaborative manner.
• Coach all staff members toward thought leadership and project excellence.

EXPERIENCE

Confidential

Senior Project Manager, Consultant - Strategic Staffing Solutions

• Implemented 14 Million dollar Forecast Model for different releases to implement mandate changes across the organization for National Health Care Reform NHCR within the Underwriting, Actuarial and Billing domains.
• Implemented government driven mandates within the organization and projected savings of 2M every year.
• Created impact matrix to define 54 different business segments and 116 different applications impacted by the NHCR changes.
• Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives.
• Responsible for bi-weekly leadership, cross program and Executive oversight committee EOC presentations to discuss project status, financial health of the projects and gain required approvals for the change controls.
• Responsible for planning day to day activities and budget reporting for multiple projects with emphasis on SDLC and Agile methodologies.
• Responsible for managing internal and external vendor relationships as well as progress of the vendor work. Worked with NASCO, Benefit Focus, Cognizant, Connecture and Compuware vendors to implement the vendor deliverables.
• Oversight Project plans, Resource Plans, Schedule Plans, Technical Leadership Plans, and Scorecards for leadership.
• Review and oversee updating of the Master Project Plans. Ensure that plan components adequately document how the project will be executed, monitored and controlled.
• Assist Project Team defining Statement of Work, Change Requests, JAD Sessions, Document current and future states for the architectural designs, Business Requirement Document, Requirement traceability Matrix, Impact Assessment, Project Financial forecast, Conceptual Solution and QA Planning.
• Responsible for writing Business case to initiate new projects and to fund the existing projects for compliance.

Confidential

Senior IT Manager, Consultant

• Managed the project team within a full matrix organization.
• Responsible for Project charter creation and for Monitoring budget and schedules for project budget of 5M.
• Responsible for Managing change control process for implementing business changes and enhancements.
• Direct interface with Humana Military, Health Net Federal Services, and TRICARE Management Activity TMA government organizations to implement the benefit packages and enrollment letters.
• Responsibilities for this role included: C-Level Reporting, Risk Management, Creation of Action item logs, Customer Relationship Management, Adherence to Corporate Architectural Infrastructure Standards defined Best Practices as well as all applicable legal adherence, project status reporting, SDLC based deliverable and team management.
• Mentored staff in methodology and consulting excellence, encouraged best practice in project management.

Confidential

IT Strategy Manager, Consultant

Played a key leadership role on the design, development and implementation of CRM applications within AT T's Directory Operations. This five year 11M engagement was a key strategic initiative within Amdocs requiring interaction with AT T's senior leadership. These efforts resulted in an on time and on budget delivery within a highly compressed timeline.

• Worked on several External Interface Agreements between AT T and External CLEC Competitive local exchange carrier providers.
• Managed Implementation of Billing System to automate billing business process that enabled AT T to monitor CLEC Providers more correctly and collect receivables from different CLEC providers, resulting in big revenue growth within few years.
• Led the initiative to develop and implement a new IT strategy to automate most of critical business processes within directory operations.
• Directed centralization of 22 state service orders into 1 central database and network project included backup and back-out procedures, validation of database integrity, and physical movement of server data.
• Implemented Billing System to automate billing business process.
• Worked with Lean Management team to implement Lean processes and procedures to accomplish continuous improvements within different IT operations which resulted efficient processes and helped in achieving SLA targets.
• Developed and presented project charters and change controls in front of executive committee to get funding and approval for enterprise projects.
• Written WRF work Request Form to define new business requirements and then discussed it with the business community to get approvals for this WRF implementation.
• Consulted with upper telco management to visualize their IT needs and define their requirements.
• Managed a global team to deliver new and enhanced Business Intelligence Systems.
• Created project management plan that included risk assessment plan, human resource plan, procurement plan, communication plan for activities identified in the project.
• Identified and communicated project risks and risk mitigation plans to the business community.
• Led initiative to migrate legacy systems and processes to common suite of systems which reduced the maintenance cost by 40 and eliminated manual customer tracking by the sales team.
• Managed development of service ordering system that reduced the ordering transaction cost by 50 and processed 80,000 orders each day resulting in hard savings of 1M per year.
• Hired, mentored, coached and supervised a technical team and helped members take on greater responsibilities.
• Led a team of 30 employees and 18 consultants to analyze and design several IT merger initiatives which were required for the system integrations between Ameritech and SBC.
• Conducted stakeholder analysis with the Ameritech and SBC business associates to understand the functionality of both the systems and prepared High Level Designs HDD and High Level Estimates HLE .

Confidential

Consultant Manager, Consultant -

• Implemented all the Sales and financial systems successfully which resulted in 2M cost savings for the company.
• Managed a local team of 150 consultants. Conducted regular meetings with these consultants to understand their effectiveness at the client sites and provided them the technical support when needed.
• Led the cross-functional teams at Phoenix Group, which were responsible for developing Sales and Marketing applications and provide data analysis for clients such as Ford, State Farm, Mercedes Benz and Mazda etc.
• Assessment of Business and technology processes within enterprise technology and solutions architecture.
• Led the effort for loading the insurance information for the State Farm insurance company.
• Implemented different methods and procedures to analyze the market trends for Sales and Marketing purposes.
• Supervised total rewrite of reporting system as part of migration from mainframe to Oracle reporting systems.

Confidential

Consultant Manager, Consultant -

• Worked on procurement re-engineering project for Key Bank, which was undertaken to replace existing procurement system that cut down the overall cost by over 1 Million per year for the next 5 years. This system included inventory procurement and accounts payable modules.
• Led Retail inventory Management system for OfficeMax. This project was undertaken to migrate all the legacy reports to Oracle reports for the entire organization.

Confidential

IT Support Manager, Consultant -

• Managed the team of programmers through construction, testing, and implementation phases.
• Assisted in the creation of the Oracle data model.
• Managed client work requests, assigned resources, approved timelines, monitored scope changes, and analyzed performance metrics.
• Provided revisions to the service level agreement each contract year to reflect process improvements.
• Conducted Human Resource tasks including interviews, hiring, separation and exit interviews, and assisting with benefits' issues.
• Full system life cycle support and deliverables in compliance with Software Development Life Cycle SDLC , involving multiple teams and platforms.
• Supervised offshore support team in India, involved in construction, testing and implementation.
• Mentored other teams in SDLC processes and deliverable.