Summary

• program Management Project Management Business Operations Support
• Talented and educated in project management, program management and business operations support. Dynamic professional skilled in localization, pre-sale and post-sale activities, inventory control, sales operations, logistics, and merchandise returns and repairs. Bilingual in English and Mandarin Chinese thrive in deadline and teamwork driven.

Core competencies:

Experience Highlights

Confidential

Project Manager, ENG Operations PMO, Switching Engineering

• Facilitate communication in between engineering and marketing team to ensure technical ideas are presented and information is exchanged.
• Support 2K switching projects on resource allocation, material purchase, schedule and budget management to ensure key milestones and major deliverables are achieved without delays
• Manage and support switching ENG HW projects to track master schedule and budget status to ensure key milestone and deliverables are met and projects are performed within budget under waterfall methodology. Facilitate ENG Marketing Interlock meeting to ensure technical ideas are presented and communicated based on market trends.
• Confidential

Project Manager, Localization, CCW Sales Enablement

• Manage and drive multiple localization projects in Business Operations team to support CCW adoption. Monitor and control project schedule and budget status to ensure the timeline is aligned with master schedule and localization process runs effectively. Lead and follow up project status within cross-functional teams and stakeholders.

Key contributions:

• Manage localization projects by working closely with content product managers, content authors, track leads to ensure each localization project milestones and timelines are organized, stayed on track and delivered with high linguistic quality.
• Lead and facilitate project meetings through WEBEX with cross-functional teams on a regular basis to ensure deadlines are met. Drive localization projects to provide high quality localized products and content while maximizing process and cost efficiently with PM methodology.
• Achieved to shorten the training material localization timeline 40 more. Volunteer for Second Harvest Food Bank to translate brochures and communication messages into Chinese language on-going
• Familiar and understand localization tools and format CAT, WorldServer, HTML

Confidential

Program Manager, Material Management and Inventory Control, HW Engineering Manage rack server engineering prototype programs and related projects in UCS Monitor department budget and project material status with ODM partner in Asia and CM partners in US. Responsible to manage and coordinate engineering program inventory based on overall project Mfg schedule. Manage all logistics incoming, outgoing

Key Contributions:

• Manage material purchases and inventory control using Oracle for multiple engineering projects within Cisco UCS engineering group
• Monitor project material and schedule status based on current project build plan to ensure projects deadlines are achieved, and day-to-day functions of program and related projects take place as required. Act and drive group communication and interactions via WEBEX daily.
• Track engineering project budget by generating purchase requisition in Oracle and provide overview budget summary to department manager.

Confidential

Business Support Analyst, Sales Operations

• Conducted business analysis of key account deals Wins Losses and business escalations in PAIB sales operation area. Acted as a main focal point for APAC business sales support teams. Assisted and coordinated on sales/marketing business events
• Key Contributions:
• Conducted analysis on the impact and effectiveness of key business Wins- Losses and priority escalations to overall sales operations program development.
• Supported overseas regional sales teams by providing product information, tracking shipment issues, getting pricing/cost information and dealing with customer inquiries.

Confidential

Sales Administrator, Sales Operations

• Provided pre-sales and post-sales business support and customer service. Facilitated communications between U.S. and China sales support teams. Maintained and Coordinated order management functions, creating customer database, verifying information, compiling shipping data, and communicating with customers for RMA. Generated customer information, sales forecasting, backlogs, and shipment reports to support C level sales management and VP of sales

Key Contributions:

• Improved transparency and communication flow by assisting in defining processes and procedures for 2M Oracle implementation, which linked China facility globally with a single Oracle system.
• Developed and built strong business relationship with external Tier customers as well as internal functional groups, including finance, engineering, marketing, PM, production and logistics teams.
• Handpicked to assist in managing new accounts and existing accounts, obtained order commitments from other customers and internal teams to ensure service on-time delivery.

Confidential

Strategic Account Coordinator, Sales Operations

• Supported account managers and VP of sales in negotiations, sales, and service for major OEM accounts in U.S., European, and Asian markets.
• Contributed to 50 increase in sales revenue by providing best-in-class customer service.
• Coordinated and assisted account management within sales teams to ensure order status, on-time shipment deliverables and RMA to bring the customer service to the highest level