Professional Experience

Confidential

IT Project Manager/SylvanSync Deployment Engineer,

• Manage and support IT Projects for Sylvan Learning centers
• Provision and ship hundreds of franchisee infrastructure kits, including HP Servers ML110 and ML310 series, Juniper routers and Cisco Access Points
• Provision and ship hundreds of ipads, workstations, Laptop and netbooks, including device configuration, iOS and OS updates, patches and line of business applications
• Coordinate with third party technician dispatch and onsite management to complete the deployment with minimal downtime.
• Serve as a technical escalation point for unresolved technical issues and proactive follow-up on outstanding deployment issues
• Act as the technical liaison between the upper level internal engineering, internal contact center, remote facilities, and the 3rd party service providers
• Respond to project roadblocks with both technical and non-technical solutions within budget and local facility constraint
• middle east IT support/ Project Management
• Perform site surveys and initial configurations of site front end hardware Server 2008 Platform, Cisco and Juniper routers/Wireless APs and switches
• Onsite install and upgrades for several Sylvan Learning Centers in the Bahrain, Kuwait, Abu Dhabi and Dubai area
• Provide assistance to franchisees with restructuring their Networking Systems and hardware replacement
• Became proficient at gathering needed information across language and technical proficiency barriers

Confidential

IT Manager,

• Manage IT teams across 3 major provinces in Madagascar plan and oversee staffing
• Verify and provide needed support for test, evaluation and training
• Attend meeting with executive teams. Monitor urgent remedy tickets, followed-up and assigned to appropriate department.
• Develop, implement and monitor site strategic plans that meet goals and objectives. Oversee budgetary needs
• Work with local and foreign vendors to provide seamless support on projects.
• Serve as the primary Operations Center Server administrator team member.
• Manage Active Directory for permissions and privileges to prevent unauthorized access
• Document network problems and changes working in diverse management environment
• Maintain integrity, confidentiality and availability of systems, networks and data.

Confidential

Director of Information Systems,

• Responsible for program and project management, setting budgets, and manage contracts. Negotiate with the suppliers and supervise the hardware purchased along with licensing information.
• Single point of contact for all communications between Nexion and different vendors.
• Supervise different tasks assigned to third parties: cabling electric, phone and data installation and test systems to ensure functionality and quality of service.
• Responsible for identifying, analyzing, measuring and managing project risks.
• Ensure that projects conform to Nexion' s methodology and required standards.
• Keep accurate administrative records of expenditure, accounting, costing and billing.
• Produce project definitions to include validated functional requirement, scope, roles, responsibilities, budgets, timescales and resources.
• Perform onsite assessment for 40 Nursing Home offices and resolve any technical issues arising in the systems, network, applications and connectivity.
• Manage company's phone system. Report incident and act as a liaison between Nexion Health and Avaya.

Confidential

Field Engineer

• Install, configure and support wireless infrastructure for Nexion Health and Encore's facilities Cisco wireless system .
• Install Routers and Switches to provide connectivity to VCPI WAN.
• Support Apple users Snow Leopard and Lion OS
• Troubleshoot and support Network connectivity, hardware and application: WAN and LAN connectivity Cisco hardware
• Provide onsite and remote technical support for VCPI Customers: Nexion Health and Encore Home Health.
• Configure and Provide Desktop, Laptop, Neoware support covering all MS Windows operating systems, MS Office97 2007, MS Project, Web based applications and Citrix.
• Administer and Maintain the Active Directory structure for 450 users
• Install and maintain Multifunction Network Printers, copiers, Fax : Savin C2525, SDC555 , Canon image runner6570, 3025 , Hewlett Packard, Epson, Xerox.
• Help reduce Customers expenses on materials purchase by consulting with different vendors Insight, CDW, PCMall .
• Evaluate, recommend and make decision on Hardware purchase for Customers.
• Deploy remote access solutions Dial-Up, VPN through RRAS.
• Primary support for Handheld using iOS operating Systems for Nexion Health
• Install and provide support for Citrix client, American Health Tech, Medicare Billing Software, Medicaid, AT T GlobalDialer, Highmark Medicare Services, PCACE, PCPrint.
• Responsible for the primary support for 450 end users in 2 Headquarter offices located in Maryland and 50 Nursing homes throughout Texas, Louisiana, Colorado and Pennsylvania.

Confidential

Network Administrator,

• Implement and troubleshoot LAN and WAN problems.
• Responsible for installing, updating and supporting Medicare, Medicaid, AHT's software for 75 Nursing Homes
• Provide technical support for Nexion Health and Encore/Lyric's Corporate Offices in Maryland, with 200 users
• Create and deploy images for desktops, laptops and servers for Customers

Confidential

• Computer/LAN Technician, Hardware and software technical support for 50 laptops used for McKesson-Horizon Homecare Project for Carroll Homecare
• Consult with users, vendors and staff to provide advice, installation, training and maintenance support perform analysis to determine personal computer and/or network requirements
• Provide technical support for 800 users of personal computers and other peripheral hardware such as printers/faxmachines and modems
• Computer Support Specialist,
• Manage local area network LAN performance and maintain LAN security install network software and patches
• Responsible for hardware and software system configuration, installation, repair and maintenance on Microsoft and Novell networks, PCs and printers.
• Perform software/hardware evaluation
• Backup and restore network data with Symantec NetBackup
• Work closely with first tier support staff to solve system problems MisysHealthCare and McKesson applications
• Recommend and purchase company's equipment, such as Printers, Workstations, Servers
• Train users on connectivity to LAN environment and new software use
• Install and administer Novell Netware servers, Zenworks, Groupwise.
• Provide technical support for 150 onsite and remote users
• Support and maintain Active Directory replication, creating standard process for group policy deployment, ActiveDirectory users and groups management, implementation and administration of DNS, DHCP and WINS

Additional Skills

• Windows 2000, XP, 7, 8 Home and Professional edition
• Remote Support: Log me in, Proxy, Go-to-assist
• Windows 2000/2003/2008/2012 Server / Active Directory
• Call tracking software: i-log, Connectwise, Heat, Remedy applications, Foot Prints

Virtual administration tool: Kaseya

• Medicare and Medicaid Billing Applications AHT, PCACE, PASS, AT T Global Dialer, PCPrint, Highmark Medicare and other Hyperterminal based applications
• Juniper and Cisco Router, Switch, Firewall
• Antivirus and Encryption software: McAfee, Symantec, Kaspersky
• Windows deployment application: Microsoft Deployment Toolkit MDT , Ghosting software Symantec, Acronis
• MAC OS X Snow Leopard, Lion Apple iOS-6,7 and 8
• Windows Server OS: 2000, 2003, 2008 R2, 2012
• Microsoft Office Products 2000, XP, 2003, 2007, 2010, 365
• LANGUAGE: FRENCH Speak and write: EXCELLENT
• LANGUAGE: ENGLISH Speak and write: EXCELLENT