Career Summary

• Professional with experience in Information Technology and Change Management, and how Technology can make a differentiator to the business that include Technology and Processes, leading multidisciplinary teams, participating in complex projects and negotiations that involve Business, Operations and IT departments. PMP Certified and Black Belt Six Sigma .
• Bilingual and Information Technology, Project Manager Officer and Operations professional with broad and international experience in Europe, Latin - America and US.
• 18 years of experience in IT and Operations at global corporations.
• 12 years of experience in Financial Industry managing complex programs and projects leading teams to achieve goals.
• 10 years of experience as IT Manager implementing Enterprise Systems.
• 5 years of experience as Program Manager implementing CRM systems.
• Experienced in IT, Risk, Security, Governance and Compliance.
• PMP, Lean Six Sigma Certified implementing methodologies including process, people and technology in different areas.

Specialties

Project Management PMO, Agile/SCRUM and Waterfall Application Development SDLC, Insurance and eBanking processes, Vendor Management VMO, Core Financials, POS, CRM, Consultancy, Telecom, Business Intelligence and Compliance.

Personal Skills

• Well-Organized person and high level of confidence
• Results-Oriented
• Self-Motivated
• Able to work under pressure
• Recognized and awarded for superior results
• Team player and leader

Professional Experience

Confidential

Position: Sr Project Manager

Due to the business growth, Change Management position is created to define Operational and Technology roadmap to identify technology and improve processes to support business development plan, to automate key business operations and provide agents and clients self-service tools.

Responsibilities:

• Mid and long term Business Plan preparation to replace legacy systems and improve business processes
• Budget management of 4 m USD for next 16 months
• As is processes documentation and target operating model definition
• Managing a team of >15 FTE's Business Analysts, Process Analyst and Technology consultants
• IT Vendor management Select and Contract - via RFP

Confidential

• Business and Technology Contractor to help startup Company to build IT and operational Capabilities defining technology roadmap in four Latin-American countries:
• Design and install Network and security systems, email, communications and collaboration, videoconferencing systems, website and social media presence.
• Project Management to install tower management system Siterra, ERP, SharePoint and Internet presence.
• IT and Business policies definition and implementation.
• IT Vendor management Select, Contract and Operate
• Independent Contractor to help government agency to develop an executable Disaster Recovery Plan DRP for critical systems of the DHSMV Department, conducting Business Impact Analysis BIA and IT Risk Assessment RA for 10 applications generating a final assessment report to determine opportunities and recommendations.

Confidential

Position: Service Delivery Director

Head of eBanking Services Department that include management of Infrastructure, Operations, Data Center, Call Center, Service Desk, Vendor Management, Portfolio, Incident Management, Service Monitoring and Collaboration Services.

Responsibilities:

• Lead and support tactical, strategic and transformational initiatives to ensure projects are on time, within budget and meet stakeholder s expectations.
• Manage Regional Budgets discretional and non-discretional of 5 m USD .
• Project Management Office PMO Prioritize and manage multiple projects in Scope, Time, Cost, Quality, Resources employees and contractors, Communications, Risk and Procurement.
• Vendor Management Office VMO Select, Contract, Operate and Monitor Vendors' services and products.
• Infrastructure and Operations management - Responsible to maintain 7x24 online banking systems availability Internet and mobile apps with >4 million users .
• Outsourcing Management IT Operations, Development, Data centers and Infrastructure
• Managing a team of >40 FTE's by 5 direct reports regionally.
• Call Center, Service Desk and Incident Management to meet SLA's metrics.
• Disaster Recovery DRP and Business Continuity Plans BCP .
• Identification of appropriate technology and that support business objectives and efficient business operations.
• Evaluate information Security Vulnerabilities and Risk Management to meet IT Security under the SAS70 / SSAE 16 standards.

Confidential

Position: CIO

Responsibilities:

• Manage Local Budgets discretional and non-discretional 2 m USD .
• Managing a team of >50 FTE's by 4 direct reports.
• Core and ERP systems administration
• Software Development Life Cycle SDLC
• Outsourcing management Development and infrastructure .
• Support to insurance production Policy issuance, Claims, Collection, Customer service and Call Center.
• Risk Management and security Data privacy including PCI DSS, EUC, IT Security, SAAQ ISO/IEC 27002
• Disaster Recovery and Business continuity plan Redesign BCP and DRC.

Confidential

Position: IT and OPS Regional Manager

Responsibilities:

• Regional leadership in IT to align effort to business needs and strategy
• Regional Budgets discretional and non-discretional - Annual budget of 22 m USD across region
• Resource management functional and matrix management
• Outsourcing contracts management
• Matrix and group reporting
• Regional PMO and IT management
• Risk Management for Operations and IT Projects
• Regional and Local projects management
• Share best practices across the region and group, company products standards compliance and security policies
• Regional ITAM compliance and security policies based on ISO ISO/IEC 27002
• Operational excellence with Lean and Six Sigma methodologies
• Risk Management analysis and mitigation plans
• Regional Business continuity and Disaster recovery tests
• Regional Procurement

Achievements:

• Definition and implementation of Regional KPIs for IT OPS aligned to business
• Project Manager to select, customize and deploy a CRM Call Centre and Sales Management in US and Latin America for 600 users in 7 countries multicurrency and multilingual
• Creation of a centre of excellence to customize and maintain regional applications.
• Strategy definition for Applications and Infrastructure for 3 years
• Telecom migration to MPLS - Local and Regional Network
• Program Manager for Group Brand Migration Internet, Intranets and B2B Apps. - 7 countries with an investment of 3 m USD.
• Design and Operation of Datacenter Outsourcing in Sao Paulo Brazil
• Help Desk Outsourcing
• MIS/BI strategy definition and implementation
• Tracking of strategic projects across Latin-America region
• IT Governance implementation across region
• Regional Procurement projects giving savings for 2.5 m USD in one year.

Confidential

Position: IT Deputy Director

Responsibilities:

• Project Management of Core and POS systems and SLDC
• Budgets administration
• Managing a team of >15 FTE's
• IT Procurement and contract management
• End User's training
• Functional and technical support

Achievements:

• System migration from Client Server to web base applications
• B2B claims integration with third parties to quote and buy parts and services
• Customer Value Tool development implementation to identify customer value
• Customer database Data Cleansing
• Design and implementation of website for
• Online Insurance Policy system Development and Implementation - Insurance Policy system to self-service 60 of company's production in less than three years.
• BI and MI implementation with Cognos tools for all insurance processes
• Project Manager to replace Core System of Personal and Commercial lines - Property, Casualty, Motor, Life, Heath and Personal Accidents insurance plans.
• Annuities system Management
• Online and batch Collections process
• Implementation of Logical and physical security

Confidential

Position: Project Manager

Responsibilities:

• Project Initiation, Plan, Execution, Monitor and Control of tactical and strategic projects
• Project Budget management
• Contract management and SLDC
• Functional and technical support

Achievements:

• Insurance Regional System rolled out in Mexico, Colombia and Venezuela
• Product setup of Motor, Property, Casualty and Reinsurance
• Project Management to implement ERP application
• Project Management to build and deploy a Broker and intermediary management system

Confidential

Position: IT Manager

Responsibilities:

• Business Analysis and system development - SDLC
• Discretional Budget Management
• LAN/WAN Installation and Management
• Vendor Management
• End User's training
• DBA functions
• Functional and Technical support

Confidential

Position: Programmer

Responsibilities:

• Application Analyst and Designer
• Application Development
• Functional and technical support