Summary

• Critical thinker and adept negotiator, expert in managing people, technology, and processes.
• Outstanding program leader with the demonstrated ability to coordinate and direct all phases of project-based efforts while managing, motivating, and guiding teams.
• Extensive experience in client server application and software management, business analysis, and IT training and development.
• Consistent track record of introducing improved methodologies and processes that reduce cost, improve availability and performance, increase security, and support business goals through technology implementation.
• Recognized for excellence in improving processes, IT governance and utilizing technology operations to support business growth and building high-performing teams.
• Proven program and project management skills, streamlining procedures and increasing department efficiency through establishing objectives, determining priorities, effective time management, and fiscal accountability.
• Demonstrated history of cultivating positive client relationships, building credibility and establishing rapport with key stakeholders at all levels.
• Detail-oriented with strong problem solving and solutions background.

Project Management Highlights

• Chaired and managed the business needs, features and required activities associated with the Central Region Mother/Teen Leadership Conference held in Des Moines, IA in 2011. Functions included: working with multiple groups developed project plans and strategies prioritized and assigned tasks planned and estimated tasks and timelines creative problem solving to generate solutions and directions conducted meetings with all levels of regional team and managed task forces.
• Publicity Conflict Resolution
• Vendor Management Contract Negotiation Grant Writing
• Successful conference under budget high attendance.
• Coordinated and organized community service event for the central region attendees, Directors and staff of the Boys and Girls Club of Central Iowa.

Professional Experience

Software Solutions Project Manager

Confidential

• Under contract assignment with a philanthropic organization responsible for planning, executing, monitoring/controlling and closing a large-size information technology IT implementation and infrastructure for a project addressing the operational needs of the Educational Loan department for P.E.O. International. The expectation of the was the automation of all phases of the educational loan process improving the staff productivity.
• Create and manage the overall project plan.
• Gather business requirements.
• Apply functional and technical knowledge to project plan development.

• Translate comprehensive customer business goals and objectives into concrete strategy and tactical plan.
• Monitor project activities and tasks ensuring completion as scheduled meet the quality needs of the sponsor and customer.
• Develop and manage project specifications, technical design and requirements
• Coordinate work with cross-functional team leaders and monitoring and reporting on project status.
• Manage overall coordination of IT applications development projects, from planning through implementation
• Facilitate discussion and consensus among various project stakeholders such as analysts, applications programmers and client

Confidential

• Responsible for active communication and reporting of project status including key project milestones, scope, and issues during monthly meeting with the CEO and quarterly meeting with the Executive Board.
• Manage the execution monitoring /controlling closing of four 4 existing project operational needs to improve the functionality of each system.
• Conduct testing of system in test and production environment prior to product release.
• Successful deployment of all projects on the scheduled product release date.
• Assign service tickets to resolve production defects.
• Produce quotes for systems change orders.

Confidential

Technical Project Manager/Senior Consultant

• Under contract assignment with a financial institution responsible for planning, executing, monitoring/controlling and closing a medium-size information technology IT implementation and infrastructure for a 500K project addressing the operational needs of the Commercial Lending department for West Bank. The expectation of the project is the automation of all phases of the commercial lending process improving the staff productivity elimination of redundant data entry and the removal of human error risk.
• Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
• Prepare and manage the project plan for approval consideration by Project Team.
• Lead project teams in the development and implementation of detailed work plans, schedules, project estimates, and resources plans.
• Clearly define roles, responsibilities and expectations to ensure appropriate accountability.
• Apply functional and technical knowledge to project plan development.

• Manage the project team, identification of all deliverables, sequence of all activities and tasks necessary to complete the deliverable required to complete each task. Incorporated the deliverables into a work breakdown structure.

• Effectively communicate project expectations to third-party vendor in a timely and clear fashion.

• Liaison with project stakeholders on an ongoing basis.
• Translate comprehensive customer business goals and objectives into concrete strategy and tactical plan.

• Communication liaison between the project sponsor, project team and the third-party vendor.
• Proactively manage changes in project scope, identify potential crises, and devise a contingency plans.

• Provide coordination, direction, communication and status reporting.
• Monitor project activities and tasks ensuring completion as scheduled meet the quality needs of the sponsor and customer.
• Develop and manage project specifications, technical design and requirements test case scenarios and training material.
• Set project timelines, milestones and deadlines.
• Coordinate work with cross-functional team leaders and monitoring and reporting on project status.
• Manage overall coordination of IT applications development projects, from planning through implementation.
• Setting project scope, priorities, deadlines, and deliverable schedules.
• Facilitate discussion and consensus among various project stakeholders such as analysts, applications programmers and client.
• Manage and monitor project budget and expenditures.

Confidential

Consultant/Business Analyst

• Held contract assignment with a Fortune 100 financial institution, responsible for leading cross-functional requirements management functions for a 420K project at Wells Fargo Home Mortgage.
• Led the cross-functional requirements definition process the project to solicit and document requirements to establish solutions to mitigate the impact to Joint Venture Reporting resulting from the partial loss of Federal Preemption.

• Facilitated all phases of project development and execution, collaborating with key stakeholders in the modeling of business models to identify and implement optimal project definition, scope, and timelines.
• Bridged communications gap amongst business and technology teams, ensuring seamless communication of project deliverables, strategy, planning, budgets, and reporting.
• Led and performed testing and quality assurance functions, developing detailed business scenarios, test plans, scripts to measure and validate post-implementation results.
• Created a reporting specifications template used by business analyst teams to capture detailed report specifications and documents for data mapping, including the identification of specific database required for report development.

Confidential

Loaned Executive

• awareness of the organization and its need for donations and support from assigned industries including Legal, Business Services, Government, and Industrial agencies.
• Led and managed the United Way's 2010 fundraising campaign efforts with over 40 corporate accounts, communicating the organization's mission through the development and execution of successful campaign strategies to drive public and corporate
• Coordinate campaign efforts through the delivery of effective presentations and the facilitation of corporate meetings, rallies, and fundraising campaigns.

• Successful in implementing and managing campaign strategies utilizing exceptional communication and interpersonal skills that allowed me to accomplish and exceed campaign goals, raising 24 million in four months.

Confidential

Business Systems Consultant

• Leveraged business acumen and technical expertise to serve as liaison between Servicing Acquisitions Automation Team, Technology Information Group TIG , and subject matter experts within the Servicing Acquisitions and other Wells Fargo Home Mortgage business lines, directing systems analysis to identify, target, and improve systems automation and business processes throughout the business.
• Facilitated the design walk through sessions for assigned projects and aided in the communication for approvals required during the project lifecycle.

• Supported User Acceptance Testing UAT by providing hands-on data verification using Business Object or Crystal Reports.

Confidential

Application/Software Programmer

• Application developer and technical lead with responsibility for the design, development, and management of web-based reporting standards and procedures while acting as technical lead in the planning and execution of software development projects, collaborating with application development teams to maintain consistency throughout standard data processing systems SDPS applications, reporting, development, and deployment.
• Investigated and resolved end-user data integrity and business related issues within development, testing, and production environments.
• Utilized PowerBuilder to build a user-driven web-based reporting engine for use by the Centers for Medicare and Medicaid Services CMS , providing a centralized and national database of all CMS related data.
• Reporting engine allows CMS, Quality Improvement Organizations QIO , and the Clinical Data Abstraction Centers CDAC to run, view, and print reports utilizing up-to-date data.
• Assisted in the facilitation and evaluation of Business Intelligence team project efforts, ensuring the completion of project deliverables while providing clear project status communications across all functional groups.
• Developed implementation plans, instructions, patch runs, rollbacks, reporting, and technical specification for each project.
• Led the design and implementation of security integration procedures.
• Collaborated with user acceptance testing teams in to ensure testing functionality and feasibility of all process and system functionality.
• Worked closely with Quality Assurance teams in the identification, tracking, and resolution of alpha and beta testing bugs.

• Expertise in the gathering, review, documentation, and finalization of project business requirements and project objectives.

Confidential

Programmer Analyst

Analyzed, code, test, debug, implement, document and maintain COBOL programs for internal health insurance clients.

Confidential

information systems specialist

• Designed developed and delivered in-house programs to train all levels of the Housing Commission staff, enabling staff to acquire the knowledge, skills and attitude necessary for professional performance.
• Developed visual aids, conducted training classes and criteria.
• Responsible for the performance of the Housing Commission's Help Desk activities including areas of troubleshooting hardware and software support, and documentation.
• Eliminated the cost for hiring external consultants.
• Maintained procedural documentation, licensing and maintenance of PC hardware and software application package for the organization.
• Supervised Data Entry Clerks.

Technical Skills

Software: Microsoft Project, Microsoft SharePoint

Programming Languages: PowerBuilder 9, Java, Java Server Pages JSP , HTML, SQL, PL/SQL, Developer

Reporting Tools: Crystal Reports XI, Business Objects

Databases: Oracle