SUMMARY

Accomplished, focused and motivated business professional with 10 years of project and program management experience, strong people and technical skills, energetic and decisive business leader driving process improvements at all levels with forward-thinking and strategic-planning surpassing expectations and goals ultimately delivering a five-star project. Able to merge disparate staff into high performance project teams, through team-building, relationship building and communication outreach to meet challenging business demands. I offer a creative approach to solving complex business issues and excel at understanding what motivates productivity amongst team members.

CORE COMPETENCIES

TECHNICAL EXPERTISE

• Project Management: Scrum Agile and PMI Waterfall project management methodologies
• Team Management: Extensive experience managing Java, .NET and database development team
• Design Documentation: Functional and Technical Specifications, Entity-Relationship Diagrams
• Software Tools: RTC, Microsoft Project, Visio, Rally, JIRA, DBArtisan, ER/Studio, Quest Toad, Axure
• Databases Languages: SQL development on Oracle, MySQL Sybase
• Web-based UI, transactional databases, analytic data warehouses, packaged systems
• Business Process Modeling
• Experience using Quality management methodology such as Six sigma and TQM
• Experience using ITIL service management Governance frame work
• UML, XML, HTML, ITIL, UNIX, Java, SDLC, OLAP, Visual Basic
• ERP Experience Oracle11i, SAP, Baan, Qad, i2, BPCS, PRMS, Symix
• Proficient in MS Office Software: Excel, Word, PowerPoint, Outlook, Visio and SharePoint 10

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager

• Manage large multiple projects concurrently, define client requirements and manage development team from conception to launch using PMI framework and Agile methodology.
• Strong communications, business cases development, Executive presentation and ROI justification.
• Successfully create and monitor the IT Roadmap and balance the 7M yearly IT budget by managing the contract creation, vendor on-boarding, Statement of Work validation and invoicing processes. Present truthful monthly dashboard reports to leadership.
• Lead cross-functional project teams with resources on-site, on-shore and offshore with a mix of internal employees, external contractors and 3rd party agencies.
• Responsible for scoping, planning, directing, monitoring and managing project assets, throughout the project lifecycle.
• Anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions to achieve positive customer experience.
• Assess and manage risk within, and across multiple projects and recommend solutions for changes to current and future project plans to meet organizational needs.
• Manage diverse projects from internal visual messaging systems, Oracle item Master Data and governance, web order tracking, financial dashboard reporting and processes for use in product engineering innovation.
• Lead team of 9 through daily Scrum meetings, capacity planning, iteration, User Stories/requirements, cost and timeline estimates, statement of work, user experience analysis and status report.
• Charged with performing agile project management on eCommerce projects. Managed cross-functional teams to implement Ecommerce, Salesforce, Oracle WebCenter Portal and Web Analytics solutions.
• Managed, Search Engine Optimization SEO , e-commerce, web metrics and Social Media SM print, digital and other emerging media Projects, within .Net, ATG, Oracle and Documentum platforms and SOAP UI testing environment.
• Provided technical solution to Client's issues with duplicate data with a Proof of Concept demonstration of Master Data Management and Workflow. Sets up and monitors Service Level Agreements SLA
• Create documentation including: work flows, custom instructions, wireframes/mockups and brand guides.
• Obtain financial, legal and administrative project closure final payments, warranties, contract signoff .
• Manage the transition of client from solutions implementation to client support.

Environments: SAP HCM/ SD/ FICO, .net 4.0, SharePoint, HPQC, XML, Java, SDLC, Change Management, MS Suite, Business Analysis, MS Project, Agile/Waterfall, Oracle ERP.

Confidential

Project Manager

• Successfully implemented a project initiated to evaluate the effectiveness of the company's customer service processes and the customer feedback mechanism and the Multimedia Platform Delivery project.
• Successfully managed the 10M capital and 7.5M expense budget management throughout the project lifecycle.
• Direct research on potential technology solutions and implementations in support of new corporate initiatives, opportunities, and procurement efforts.
• Measured progress towards goals and revised project objectives applied and documented change control procedures.
• Developed and implement project process improvement, procedures and performance metrics.
• Developed multiple projects designed to deliver significant performance and technology improvements to the Corporate Services webcast delivery environment.
• Environments: SharePoint 2010, MS Project, MS Office Excel, Word, PowerPoint, Visio, Outlook , SDLC, OLAP, Java, Javascript, .Net, ITIL, Websphere, Oracle, Unix, HTML, XML, Quality Center, Windows.

Confidential

Project Manager

• Created and monitored the IT Roadmap and successfully balanced the 8M yearly IT budget.
• Successfully developed business cases with emphasis on NPV, IRR and ROI.
• Managed a team of five database and UI developers to deliver internal revenue and product usage-reporting tool with an associated administration application. Hands-on responsibility for logical database design and ERD management.
• Developed and maintained excellent working relationships with internal and external service providers, ensuring Service Level Agreements SLAs were achieved.
• Conducted kickoff meetings with third party vendors, developed project schedule, work breakdown tasks, project estimates, resource plans and status reports.
• Created and established the RFI and RFP processes, business intelligence, and procurement scorecards.
• Managed the continuous improvement of the source-to-contract processes and alignment with strategic objectives, maximizing process effectiveness and efficiency, reflecting industry best practices.
• Business value gained from this project was the replacement of a user-supported spreadsheet-based process with an automated product available for multiple users supported by the IT department.

Environments: SharePoint, HPQC, XML, Java, SDLC, RUP, Change Management, MS Suite, MS Project

Confidential

Project Manager

• Deployed expertise in project management methodology to perform project responsibilities by generating well-defined requirements and project scope.
• Served as Subject Matter Expert SME for all Quality Assurance and Logistics processes on client sites.
• Managed the continuous improvement and re-engineering process to minimize expense and maximize revenue opportunities.
• Develop controls, reports, metrics and quality assurance measurements to ensure that processes were under control, tightly managed and easily audited.
• Executed agreed-upon process changes with third party vendors to ensure that third party service providers were processing returns from all channels correctly and within the service level agreements.
• Managed escalation point for all markets reverse logistics transactions.
• Monitored the status of identified risks, identified and documented new risks, took corrective actions and updated risk response plan.

Environments: MS Project, MS Office Excel, Word, PowerPoint, Visio, Outlook, Access , Adobe Acrobat, Oracle, Tivoli, SDLC, Unix, Visual Basic

Confidential

Business Analyst/Consultant

• Charged with analyzing client data to uncover trends, patterns, and causal relationships to better understand consumer behavior and attitudes for the purpose of developing a better product.
• Identify, monitor and analyze internal e.g. financials, movement, revenue, cost, sales and external e.g., technology, market share, etc performance parameters in order to reposition, modify features and identify new uses for the product.
• Create and maintain updated documentation on business processes, applications and solutions including process flows, use cases, functional specifications, test cases, system manuals and job aids.
• Document budgeting and forecasting work flows responsible for top-down and bottom-up planning.
• Liaison with business stakeholders to understand business problems and opportunities recommended solutions that enabled the organization to achieve its goals.