Information Technology Manager Resume Profile Raleigh, NC - Hire IT People

PROFILE

Solid technical background combined with military training and experience in analyzing, testing and managing the design, development, documentation, maintenance and configuration management of a wide variety of databases, software systems and computer networks, including all aspects of implementation and performance tuning. Core competencies include:
Top Secret Active Directory Remote Desktop
LAN/WAN Strategies Project Management Technology Deployment
Customer Support Professional Leadership Experience Excellent Communication Skills

PROFESSIONAL EXPERIENCE

Confidential

Information Technology Manager:

An IT professional proven successful in the most demanding of operational environments. Resourceful and adaptable, exercising superb leadership and team playing skills. Career highlighted by increased responsibility and constant promotion.
Oversaw the operation and routine maintenance of assets valued in excess of 3M.
Proficient in providing seven years customer service and support by phone/email/face to face
Successfully migrated 250 computer systems from Windows XP to Windows 7
Supervised Helpdesk support, including accurate tracking and swift resolution of all trouble tickets with limited issues having to be escalated.
Set up user accounts, security, and policies in Active Directory
Created and managed 500 email and domain accounts ensured 100 compliance with all DOD policies and regulations
Provided expert technical support to customers on hardware/software installation, operation, troubleshooting and maintenance on Windows 7, Microsoft Office 2010, IE

Confidential

Leadership Supervision:

A superior leader with demonstrated performance in high-pressure environments. Improved organizational performance through hands-on training and a leadership approach that emphasized decision-making through active listening.
Superbly managed and motivated assigned personnel earned a reputation for firm, yet compassionate mentorship.

Proven proficiencies in training new personnel renowned for professional expertise.
Approachable, easily builds rapport with subordinates, peers and senior management.

Confidential

Problem-Solving Analysis:

Consistently implements keen analytical abilities and a proven team-based work dynamic with a systems-oriented approach to facilitate efficient and effective solutions. A critical thinker open to alternative views to optimize decision-making.
Proven ability to plan, organize and lead technical projects/teams in both small and large group areas.
Evaluated each facet of IT operations and provided recommendations for improvements in procedures, products and equipment.