OBJECTIVE:

To obtain a position in a challenging and dynamic environment that allows me to apply nine plus years of professional experience leading technical and consulting engagements in the areas of Learning Management Systems, Business Process Improvements, System Implementations, Data Management and Quality Assurance Programs. With this opportunity I will apply my proven communication skills, customer focus, problem solving and six-sigma skill set to document, analyze and optimize business processes and systems for increased efficiencies and cost savings in order to meet and exceed expectations and business requirements.

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager

• Project Manager for Issue Identification and Management supporting the GM Distance Learning Program serving GM USA, GM Canada and GM Mexico.
• Member of Change Control Committee ensuring that all system changes and upgrades are executed properly.
• Successfully led and implemented 4 major Distance Learning system upgrades utilized by 350,000 corporate and dealership employees, resulting in increased system functionality and enhanced end-user experience.
• Designed and implemented processes and support system to record issues experienced during virtual classroom training allowing for real-time reporting, trend analysis, preventative and corrective action. Efforts allowed support staff to reference knowledge-database resulting in a 24 decrease in remediation time. Identification and application of preventative and corrective action plans resulted in session-with-issue ratio to decrease by 38 annually.
• Managed suppliers, virtual teams, and on-site support staff to ensure continued support, version life-cycle management, and timely issue resolution.
• Identified opportunities and streamlined workflows for process improvement based on business analysis, customer needs and program-wide feedback.
• Participated in Request for Proposals RFP centric to LMS structural configuration and steady state administrative requirements.

Senior Business Analyst

Confidential

• Lead 18-person global team responsible for data management, quality, customer support and satisfaction, supporting 190,000 users in 72 countries.
• Performed ad-hoc reporting to support FDA compliance requirements and regulatory audits, both internal and external.
• Key contributor of Leadership Team making critical decisions that drive the learning management program for Pfizer, Inc., the world's largest research-based pharmaceutical company.
• Provided SumTotal Subject Matter Expertise and consulted customer on Learning Activity Architecture design and usage that support business requirements and promote best practices.
• Responsible for the development and implementation of streamlined processes to increase training administration productivity by 14 .
• Supported integration of LMS data during company mergers/acquisitions to ensure consistency of FDA regulated training requirements.
• Coached and mentored colleagues on LMS structural configuration, administrative input, and remediation activities including defining preventative and corrective action plans.
• Recommended and implemented corporate standards to improve end-user experience and maximize ROI.
• Managed client/supplier relationships and cross-functional teams to accomplish business goals and support the overall success of the program.

Confidential

Buyer

• Leader for 5 global commodity localization projects Annual Purchasing Volume of 12 Million involving VWGoA, Audi AG, VWAG, Kassel, VW de Mexico and key suppliers to optimize parts logistics and realize savings for Volkswagen Group worldwide.
• Identified suppliers for sourcing opportunities resulting in savings of 3 Million in 2008/09.
• Coordinated internal pricing and distribution efforts across Business Units and negotiated supplier contracts.

Confidential

System Global Administrator

• Global System Administrator and Learning Technologies Support Lead between LMS provider and VWGoA Stakeholders, supporting 160,000 users in the USA and Canada.
• Gathered business requirements from internal customers and jointly develop solutions meeting needs and expectations of key administrative users, their respective dealer network 860 Dealers and VWGoA corporate employees.
• Researched and proposed time and cost saving solutions for LMS stabilization enhancements.
• Lead process mapping initiatives alongside VW/Audi and Human Resources.
• Managed LMS Help Desk regarding day-to-day performance, processes and customer satisfaction.
• Identified and provided continuous improvement solutions and advise project team of Help Desk status.
• Provided short and long term solutions for the internal headcount process within Human Resources, utilized by HR Consultants, Director of HR and CEO of VWGoA.

Confidential

Graphic Specialist

• Provided best practice graphic design and web development to support learner interface and navigation within company intranet and Brand specific internal and external websites.
• Continuously evaluated and tested web-based training solutions for look and feel, quality, ease of navigation and consistency across web tools.
• Developed and implemented streaming video technology to support corporate learners as well as dealership employees in both US and Canada via web-based training.
• Administered, updated and maintained corporate Flash Media Server and video library.