• Within Enterprise Services work in Services Oriented Architecture.
• Collaborate with product management, consumer channels, IT partners, and architecture team to elicit business requirements, and support the scoping/solution of major projects to enhancements.
• Work closely with project managers and technical managers to formulate delivery plans.
• Ensure delivered functionality meets business goals/objectives and adheres to the System Development Life Cycle.
• During development, support development team and testing of the working product for its accuracy and completeness.
• Support production support team by analyzing production issues, defining requirements for the possible fix and getting it prioritized for development.

Confidential

Senior Analyst

• Worked on 30 Small and 10 Medium/Large/X-Large projects - identifying the current state for a system upgrade, impacts for a system decommission, requirements for 4 new web services and 2 batch job enhancements while supporting a LEAN process improvement initiative.
• Helped put Web services appliance upgrade back on schedule by contacting consumers and obtaining needed information, organizing responses/work, and creating/sharing status metrics. Phase 3 went from 25 to 95 of the 100 services tested within 1 month and into production without incident. Phase 4 involved 175 services. In 1 month 95 were tested with 2 weeks remaining to delivery.
• Led by enabling collaboration, complete/timely requirements, and sharing of best practices
• in a matrix organization structure where Software Quality Assurance provides testing/requirement support within Services Oriented Architecture for Geographical Information Services' web applications and services
• In 2013, balanced the demand including estimation of rate reviews 110 in addition to other projects: Small 3 /Medium 2 /Large 1 /X-Large 1 with many of them running concurrently.
• Performed Requirements Analysis Iteration Management tasks, recognizing impact of testing to scheduling and release management
• Implemented continuous improvement practices 10 in the Agile Requirements Gathering space
• 1 of 3 involved in obtaining reasons and solutions for low Associate Engagement Scores
• Analyzed 2012 incident tickets, identifying trends and taking action by proactively updating the
• Help Desk Knowledge Base used to assist others accessing our services
• Standardized/Improved the use of RTC, synchronizing it to the release management schedule and story boards

Confidential

Intern

Ensured integrity of database data and assisted with survey results collection and retrieval

Confidential

Associate Project Manager

Provided leadership within the Project Management Office:

• Executed strategic and project leadership in support of enterprise project portfolio management, providing end-to-end support of PMO applications
• Advanced the identification and establishment of BA and PM best practices, ensuring knowledge transfer and professional development
• Defined, directed, and transitioned Senior Partner Agency project expected to reduce expenses, restore damaged agency relationship, provide consistent benefits, and ease of use
• Partnered with Konica to transition from printer to copier use, exceeding printer removal expectations and reducing annual spend by 250K
• Mitigated corporate risk resulting from the display of policyholders' personal information
• Organized/standardized records retention requirements and updated business continuity plan

Confidential

Adjunct Instructor Adjunct Instructor Teaching IT classes in the evening s and substitute teaching as requested

Confidential

Mainframe Programmer III

• Transitioned external and legacy systems, created efficiencies/backups, and increased quality:
• Successfully moved affiliate's reporting to Grange's proprietary system eliminating duplicate system maintenance, providing consistency, and combining data into single reports
• Moved legacy system valued at 20M from the mainframe to the data warehouse reducing its complexity, meeting audit requirements, and offering additional enhancements
• Instrumental in examining the scope, and determining and implementing a timely solution ensuring continuity of use, with minimal business interruption, to a critical agency system
• Expanded the variety from 3 to 35 , availability from 1 week to 2 days , breadth 5 to 14 states 1 company to 4 , distribution paper to pdf , and use of agency financial reports 500M to 1B
• Completed 20 regulatory filings addressing issues proactively by involvement in stat creation and implementation of data validation software

Confidential

Senior Applications Programmer

Established reliable, transparent, accountable practices and baselines:

• Brought the Municipality Tax annual payments 2M into compliance. Applied consistent criteria across departments, resulting in a process change to match the taxes collected to what was paid.
• Developed application for the annual non-standard agency contingency bonuses 500K
• Recommended and initiated documentation and system efficiencies including the creation of secure and auditable repositories for manually generated production reports

Programmer

Migrated reporting system from Cobol to Eztrieve. IT Employee Retention Committee involvement addressing employee departures for Y2K