Major Accomplishments

• Spearheaded regional effort in network, telecommunications, and system recovery to quickly resume mission-critical functions and connectivity during major disaster at corporate headquarters. Coordinated efforts with business groups across the organization to analyze business processes and continuity needs identifying which business services to restore, assign human resources, and technical infrastructure to support them, and inform customers and business partners of the possible scope and duration of the emergency. First regional office in the country to achieve 100 operability.
• Managed project to design, test, and implement comprehensive multi-server/platform enterprise-wide network backup system and reorganized data storage management and data recovery plan for several regions.
• Launched 35 users trading desk in new West Coast regional office configured information and telecommunications systems for trading room and executives and coordinated with telecom, contractors and vendors.

PROFESSIONAL EXPERIENCE

Confidential

IT Manager

• Manage 11 branches' day-to-day operations, leading 6 technology professionals.
• Provide strategic direction for the technology utilized in the Company
• Hands-on on all hardware and software, manage Technology Support staff with annual technology budget.
• Design and execute global Technology policies, procedures, and documentation to provide the most responsive service possible.
• Design system architecture solutions to meet business requirements
• Relocate Data Center with minimum down time.
• Setup new branch offices on request.
• Develop an IOS App to replace an existing app and increase productivity.
• Setup and configure Servers and Workstations using Windows Server 2003 and 2008, and Windows 7 and Windows 8.
• Configuration and Administration of all Virtual Machines with Microsoft Virtual Server and VMware ESXi Server 5.5 with VSphere
• Maintain and upgrade Citrix XenServer
• Maintain all HP and Dell SAN's.
• Currently maintain 40 virtual servers, including update and install patches
• Troubleshoots all hardware and software
• Manage all CheckPoint Firewall and currently replacing all CheckPoint firewall with Fortinet Firewall.
• Provide excellent customer service to all end users
• Provide Telecom support on Avaya Voice over IP Systems
• Implement disaster recovery plan for all office locations.
• Maintain vendor relationship and manage Outsourcing company

Confidential

Project Leader

• Lead Micros POS rollout Project in Canada Region and Asia Pacific Region, on all aspect of Restaurant System including employee time punches for Payroll
• Gather all feedback from the business group and provide technical requirement to the development team for the next software release.
• Work closely with lab technician to ensure proper testing of new release and receive proper sign off for production.
• Provide communications to all users prior to new release and update
• Schedule training to all users prior to rollouts.
• Provide training and documentation to ensure proper handoff to the support team for ongoing maintenance and support.
• Lead change control meetings to ensure new changes are properly inserted and no conflict with current system and previous plans.
• Manage day to day operations on all POS systems
• Update Inventory and ensure all store process End of Day.
• Ensure all restaurants are in compliance with rules and regulations of the country.
• Setup and configure Servers and Workstations for Micros POS, NCR Radiant, Aloha and Menulink, PAR, and Scicom using Windows Server 2003 and 2008, and Windows XP and Windows 7, for POS, installation, Configuration and Administration of all Virtual Machines with Microsoft Virtual Server and VMware ESX Server 4.0. with VSphere
• Maintain all HP and Dell SAN's, and currently migrating to EMC SYMMETRIX VMAX.
• Maintain and upgrade Citrix XenServer
• Currently maintain 65 virtual servers, including update and install patches.
• Planned, Configured and Implement What's Up Gold Monitoring Tool Companywide Including Asia Region.
• Provide Telecom support on CISCO Voice over IP Systems
• Provide day-to-day Tech support to Level 1 and 2 and 3 on all aspect including Server, POS, Networking, and OS
• Setup Direct Access for BKC remote users.
• Design and implement Server Images for Canada, Singapore and China, including customize users desktop.
• Implement group Policy on all BKC restaurants.
• Provide excellent customer service skills to all restaurant users.
• Configure and maintain maintenance on all Storage Access Network SAN
• Outstanding leadership abilities able to coordinate and direct all phases of project-based efforts while managing, motivating, and leading project teams.
• Analyze the business requirements for Technology needs on all aspect.
• Evaluate hardware and software
• Provide strategic direction for the technology utilized in all franchise location,
• Maintain third-party vendor relationship

Confidential

MIS Technical Manager

• Provide day-to-day Tech support Companywide on Windows XP Platform, and MS Office 2007, Upgrade application Server, from Windows Server 2000 to Windows Sever 2003, and Migrate company voice line to Voice over IP using Cisco Equipment.
• Installed and configured CISCO voice and data equipment. Provides training and technical assistance to users. Participates in testing, implementing, maintaining and controlling PC/LAN systems. Understands BCP, quality, security and compliance requirements for supported area and analyzes the impact of technical alternatives on the systems environment
• Relocate company from one location to another with minimum down time, include voice and Data.
• Provide strategic direction for the technology utilized in all franchise location,
• Outstanding leadership abilities able to coordinate and direct all phases of project-based efforts while managing, motivating, and leading project teams.
• Analyze the business requirements for Technology needs.

Confidential

MIS Operations Manager

• Manage 68 International Location day-to-day operations, leading 8 Technology professionals three Programmer two Network Engineers three Desktop support specialist .
• Lead JDA Win/DSS POS rollout to all 68 locations including the Caribbean and NCL Cruise Ships
• Provide technical support for Fidelio interface onboard of NCL Cruise Ships.
• Implements change controls to ensure proper system updates.
• Participates in code review and software design to ensure proper documentation and on-time delivery.
• Work closely with the business and the developers to provide technical requirements.
• Validate all stores polls after EOD and all Credit and Debit cards properly process.
• Migrated 530 mailboxes from POP3 to Exchange 2003 Server Outlook Client.
• Manage Meridian Telecommunications systems and migrate from Meridian PBX to CISCO VOIP system with Polycom Hardware and provide training and technical assistance to users on the new hardware and software.
• Hands-on experience leading all stages of system development efforts. Including requirements definition, design, architecture, testing and support.
• Provide strategic direction for the technology utilized in all franchise location
• Outstanding leadership abilities able to coordinate and direct all phases of project-based efforts while managing, motivating, and leading project teams.
• Analyze the business requirements for Technology needs.

Confidential

VP / Infrastructure Manager

• Manage multiple branches' day-to-day operations, leading 6 technology professionals.
• Manage West Coast Data Center Operations
• Provide strategic direction for the technology utilized in the Institutional Sales branch offices
• Manage team supported by traders, salespeople, and support staff with an annual technology budget of over 1M.
• Design and execute local, regional, and global policies, procedures, and documentation to provide the most responsive service possible.
• Design system architecture solutions to meet business requirements.
• Deploy, install, and configure the components of the system architecture.
• Manage the components of the system architecture on an ongoing basis.
• Monitor and optimize the components of the system architecture.
• Diagnose and resolve problems regarding the components of the system architecture.
• Committee co-chair for developing minimum standards for desktops, servers, software, printers, laptops.
• Manage projects handling internal client hardware and software installations.
• Analyze the business requirements for the system architecture.
• Manage Windows NT and Microsoft Exchange account administration.
• Support everything with electricity 220 desktop PCs, 25 UNIX workstations, Windows NT client and server builds, roughly 100 Merrill and 3rd party applications, various Merrill and 3rd party servers.
• Support 15 TGA Workstation along with 15 open Bloomberg.
• Oversee real-time market data applications: Bloomberg, Bridge, ILX, Reuters.
• Manage telecommunications systems: PC trader voice turrets, 40 customer ring-downs, Lucent PBX, Octel voicemail, pagers/PalmPilot/Blackberry, remote access services, network, firewalls, terminal servers, wiring, data center, HVAC, and UPS.

Confidential

AVP / IS Manager

• Managed Global Technology for Merrill Lynch Investment Banking voice/data, ISDN, LAN, WAN, etc.
• Managed a highly skilled staff in the areas of systems development, on-line analytics, technical consulting and strategic technology analysis.
• Developed strategies hardware/software to assist in analyzing capital decisions.
• Explored and evaluated the latest information technologies.
• Handled escalations that required advanced problem solving techniques.

Confidential

Senior Systems Analyst / Help Desk Support

• Provided level II III technical trouble-shooting expertise at Merrill Lynch Investment Banking floor 125 end-users on multiple networks segmented on Ethernet Data Highway.
• Handled installation, administration, troubleshooting of proprietary software and packaged software.
• Administered Microsoft Exchange servers and client PCs running Outlook 98.
• Created and maintain Windows NT 4.0 and Novell Netware 4.10 network accounts.
• Researched, tested, and coordinated of hardware and software upgrades on network servers and users' PCs.
• Researched new technology and tools using the Internet as the primary research method.
• Supervised and served as a resource for junior level technicians.
• Handle escalations that require advanced problem solving techniques.
• Provide hardware and software support for end users.

Confidential

LAN / Help Desk Support

• Provided support and train for MS-Office, and in-house software on Windows NT 4.0 Platform.
• Administered five Novell Netware 3.11 LANs for the various business lines.
• Configured, installed and repaired PCs, laptops and network file servers.
• Installed, supported and repaired hardware and software on site.

Confidential

Special Projects Coordinator

• Designed, installed, and maintained a Novell Netware 3.11 Local Area Network LAN
• Upgraded and performed hardware diagnostics/maintenance on the LAN, and Division PCs.
• Evaluated new existing hardware and software for company wide distribution.
• Fielded trouble-shoot calls and requests from end-users on the LAN and division PCs.

Confidential

Programmer / Help Desk Support Representative

• Solved various hardware and software problems over the phone and onsite.
• Implemented software updates and corresponding documentation amendments.
• Programmed an on-line help system using Visual Basic 4.0 for Corporate applications

Confidential

Programmer / Help Desk Support Representative

• Provided hardware and software support for end-users.
• Wrote software for various departments of the bank, as requested, using DBASE III Plus, Clipper and Turbo Pascal