Objective: Sr. Program Manager Sr.Project Manager Sr. Scrum Master Project Management Office- PMO

• An Expert in maturing software development projects and IT organizations
• Expertise in Digital, Social Media, E-Commerce, Mobile Commerce, Business and Product Development.
• 10 years' experience in Aggressively Delivering the Projects, Expert in Fast Paced Deliveries, Identify Opportunities and Business Development, Capture, Manage and Optimize Leads, Excellent Communication Skills, Hard Working, Great Listener, People Management ,Team Builder, Self-Motivated, Producing High-Performing Teams, Customer Service King, Mentoring Maven, Strong Analytical Skills, Win-Win Negotiator

CORE COMPETENCIES:

Strategy and Planning

• Develop implement and communicate departmental strategic plans and goals that support company-wide goals and priorities
• Lead business enhancing technology change and innovation throughout the organization
• Lead IT strategic and operational planning to achieve business goals by fostering innovation, prioritizing IT initiatives, and coordinating the evaluation, deployment, and management of current and future IT systems across the organization.
• Establish IT departmental goals, objectives, and operating procedures.
• Identify opportunities for the appropriate and cost-effective investment of financial resources in IT systems and resources, including staffing, sourcing, purchasing, and in-house development.
• Assess and communicate risks associated with IT investments.
• Develop, track, and control the information technology annual operating and capital budgets.
• Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
• Direct development and execution of an enterprise-wide disaster recovery and business continuity plan.
• Drive process and productivity improvements through technology enablement.
• Keep current with trends and issues in the IT industry. Advise, counsel, and educate executives and management on their competitive or financial impact.
• Lead technology change and innovation throughout the organization
• Advise senior management on strategic system conversions and integrations in support of business goals and objectives
• Recommend new software and technologies to support and improve operations
• Manage cross-functional initiatives by allocating appropriate resources, supporting project teams, and monitoring and communicating the status to executive management team
• Ensure confidentiality and reliability of data, proprietary information, and intellectual property
• Evaluate overall operations of information technology functions and oversee ongoing improvements
• Review and approve major vendor contracts for information technology services and equipment
• Ensure the security of information systems, communication lines, and equipment
• Develop, review, and ensure the certification and execution of all back-up and disaster recovery procedures and plans
• Review and extract legislation and legal decisions to ensure compliance with applicable laws, statutes, and regulations
• Review innovations in the financial industry and evaluate their practicality and effectiveness
• Monitor the performance of subordinate areas of responsibility in attaining established business objectives takes corrective action when objectives are not being obtained
• Develop operating and capital budget for areas of responsibility and manage according to budget
• Conducts written and/or verbal presentations to management, staff, and board of directors
• Carry out responsibilities in accordance with the Organization's policies, procedures, applicable law, statutes, and regulations

Business Application Development and Delivery

• Direct the application development team to ensure projects are completed on time and on budget, are error free and are integrated within the defined IT infrastructure.
• Lead the Technical Advisory Board meetings used to prioritize all development and enhancements.
• Solicit, maintain and manage business enhancement requests.
• Ensure all business enhancements are delivered in timely manner and quality tested.
• Ensure application up-time is maximized to enable the business to run without interruption.

Operations

• Ensure continuous delivery of IT services through oversight of service level agreements with business leaders and monitor IT systems for performance and capacity.
• Provide leadership and direction to ensure that member and organizational data is secure.
• Maintain systems availability at 99.95 and optimum performance of all applications. Oversee the Help Desk and establish up to date standards for customer contact with Operations through the Help Desk.
• Formulate strategic and tactical plans for maintaining all business systems to keep pace with customer needs and growth and ensures Zones business objectives are attained.
• Develop and monitor service levels agreements with customer departments.
• Develop strategies and initiatives for improving system performance and reducing operating costs.
• Drives operational readiness efforts to ensure new services are released with little to no impact to the business.
• Ensure key IT environment is secure from internal and external threats
• Oversee IT policy and procedures and ensure compliance.
• Understand and have a working knowledge of a variety of programming languages including Java, Java Script, HTML, XML, CSS, SQL, PHP, C , AJAX, jQuery or other JS libraries
• Design, implement, and test back-up programs and systems
• Oversee the network management of complex networks have working knowledge of servers including VM ware
• Oversee the helpdesk management and establish superior service levels to staff members. Understanding of problem resolution and escalation
• Oversee video conferencing and audio visual systems and service.
• Oversee the operations management and coordinate programming projects within the department and with the executive team
• Work with the database administrator to create a database infrastructure and set security and access standards to be utilized by other departments

Organizational and People Development

• Lead a global team of professionals US and India. Includes setting quarterly goals, conducting reviews, resource management, and establishing individual development plans.
• Provide professional growth opportunities through training and development for managers and technical staff.
• Proactively assess and optimize the IT organization to meet the needs of a fast growing domestic and international business.
• Set KPIs for the organization and monitor performance against them.

Methodologies

• Expertise in Agile Certified Scrum Master, Scrum Alliance
• Expertise in Waterfall PMP, PMI

WORK HISTORY:

Sr. Agile Scrum Master/Sr. Program Manager-Director for IT Strategy and Planning/ Confidential

• Lead the Starwood Preferred Loyalty program for SPC ISAC Sales a small part of 40M program for the mobile and web enhancement of B2B loyalty and bonus points. Conducted Risk analysis for the program and communicated to various levels in the company. Produced rigor in the team and delivered before/in time and budget. Also worked on Data warehouse projects of SAS HW Refresh, Micro strategy Upgrade, CRM Prod Refresh. Launched SMS SGR enabling the SMS capability in AP China, India, Australia.
• Datawarehouse projects implementation : SAS HW Refresh, Microstrategy Upgrade, Unica Upgrade.
• Accolades and Recognitions: Was recognized the best Project Manager in the PMO team within first 3 months of joining and was referred to the Senior Leadership CIO,SVP's.

Sr. Agile Scrum Master/Sr. Program Manager-Director for IT Strategy and Planning/Confidential

• Lead the prime project of the non profit Teach for America web development of recruiting training and placing the teachers.
• Accolades and Recognitions: Was moved to Company High Profile project within 15 days of joining the team after recognizing my early achievements by the management.

Client: Sr. Agile Scrum Master / Confidential

• Accolades and Recognitions: Was moved to Company High Profile project when there was layoffs happening due to the 30 Stock drop in Scholastic on Nov 22 ' 2012.
• Lead the Mobile Commerce, eCommerce Application development team for Android, IOS, Kindle, and Nexus etc. Launched the same as one of the primary book publishing apps in market. Received excellent response.

Client: Sr.Scrum Master and Performance Architect / Confidential

• Closely monitored and reduced the Schedule Variances by 50 .
• Hired New Software and QA engineers.
• Guided the Performance Testing and Architecture in order to improve the response time from 13 sec to 1 sec.

Scrum Master and Performance Architect/Confidential

• Successfully implemented Earned Value PM management practices resulting in better tracking, risk management, and a more consistent planning and delivery of product releases.
• Created standard project management, business engineering, and product release practices processes.
• Hands on Performance Testing for ERP Finance.
• Conducted Team Building Activities.

Client: QA Manager/Computers in Personnel Stamford, Confidential

• Wrote Business Case and White papers to win the client contracts.
• Appeared in the client interviews. Collaborated with marketing and sales to establish strategic and tactical product direction.

Client: QA Manager/Confidential

Vendor and Contracts Management. Implemented project management processes, Conducted and planned the Training of resources. Conducted Team Building Activities.

Programmer Analyst/Confidential

Developed a Program using Visual Basic for the Modbus commands that is to establish the communication between PC and ACB Air circuit breaker a GUI in VB was to be developed. The Modbus commands are fix protocols.

RAMA MOTWANI APPENDIX

INDUSTRIES:

Hospitality, Entertainment, Non Profit, HR, Real Estate, Embedded Systems, Taxation and Finance, Online Marketing, e-commerce, Publishing, Mobile Commerce.

APPLICATIONS:

Real Estate Systems - - Client/Server Database - Command Control - Communications - Distributed Processing - Embedded Systems - Graphical User Interfaces - Information Management Systems - Middleware Messaging - Web Development

MANAGEMENT AND PLANNING TOOLS:

Earned Value Microsoft Project - Timeline - Cost Schedule Status Reporting - Photoshop - Excel - Word PowerPoint, HP PPM.

LIFECYCLES AND METHODOLOGIES:

Rapid Prototyping - Spiral Agile/Scrum- Incremental - Waterfall - Object Oriented Design - Object Based Design - Structured Decomposition

GRAPHICAL USER INTERFACES:

Web / HTML / CSS - Object View GUI Development Tool Set - GPF GUI Development Tool Set FrontPage - Visual BASIC - TAE-Plus X

STANDARDS:

Program Management PMP , Software Engineering Capability Maturity Model CMMI , Agile CSM

TECHNICAL SUMMARY:

• Testing Tools: Load Runner 9.0//9.5, Visual Studio team Systems VSTS 2005/2008/2010- Performance/Load test and CUIT, HP Deep Diagnostics, Perfmon, Sitescope, Performance Center, GCViewer, Garbage Collector, Fiddler, JProfiler, Wily Introscope, Nagios, Google Analytics, SQL Profiler, NUNIT, Quick Test Pro 8.0/8.2/9.0/9.2/9.5/10.0/11.0, Selenium, Visual Studio team Systems VSTS 2010 CUIT, Selenium, JMETER, IBM Rational Robot.
• Bug Tracking Tools: Test Director 6.0, Quality Center 9.5, TFS.
• Operating Systems: Windows 95/98/XP/7/8, Vista, MS-Dos, UNIX, LINUX.
• Databases: Oracle 8.x/9i/10g, SQL Server 7.0, MS Access, Citrix, Windows 2008R2
• Query tools: Toad, Microsoft Enterprise Solutions SQL
• Storage Tools: SharePoint, VSS, CVS
• Languages: C, C , VC , SQL, XML, Visual Basic, C-sharp
• Web Servers: J2EE, Web Logic 5.1, Web Sphere 7.0, IIS, Apache/Tomcat
• Agile Tools: Raleigh, Version One, Jira.
• Waterfall Tools: MPP, Daptiv.
• Miscellaneous Tools: Microsoft Office, Outlook, lotus Notes, Mind map manager, VMware Client, Terminal services.