Summary

• Success IT Leader with 10 years of experience on global scale projects developing multiple technical solutions using project management practices and methodologies in architecture, system design and migration strategies on various technology platforms, emerging technologies, application integrations and data center consolidations
• I am highly motivated, organized, detailed, and will use my innovative and out of the box strategies to implement effective and engaging training strategies to global organizations.
• With my sound knowledge of the Project Management process, I am able to maintain and prioritize my work and ensure that I finish my projects on time and within budget standards. My expertise is in proven results using operational and leadership strengths to solve specific and measurable needs for complex organizations through training, development and project management.
• With my hands-on experience on broad range of technologies includes databases, software development, data warehousing, webserver, storage, networking and shell scripting. In addition, I have a profound understanding of infrastructure technologies and software development methodologies.

Profile

• Holistic approach to Project Management, Continual Improvement and Lean Six Sigma activities
• Industrial Engineering leader delivering process excellence and continual improvement
• Responsible for Lean Production Systems and PMO initiatives in a variety of industries
• Execution of policy deployment and translation of objectives to all levels of workforce
• Certified in a variety of continual improvement methodologies by industry-leading organizations
• Organized, highly motivated problem solver
• Facilitation of project scoring and selection matrix for executive prioritization and decision making
• Future-minded strategic planning
• Mentor and leader for management and Operations associates
• Negotiation experience during program execution with customers, contractors, and vendor.
• Managed successful migration of critical production and contingency servers with no impact to business.
• Optimized data center consolidation by employing various migration strategies such as virtualization, seed swing migration, fork-lift migration and server consolidation.
• Spearheaded re-platform of a major Investment Banking application from Solaris to Linux.
• Managed migration of 500 application instances from infrastructure discovery to execution phase.
• Participated in migration execution of 2000 application instances as migration specialist and triage lead.
• Facilitated, tracked and completed decommission of 500 application instances and servers.
• Led the triage team on the migration weekends to ensure prompt resolution of all issues and successful migration.

RELEVANT EXPERIENCE ACCOMPLISHMENTS

• Project Management, Operations Continuous Improvement Leadership
• Program manager for several multi-million dollar enterprise projects
• Successful deployment of Operations Management and Lean Production Systems, a.k.a. Production Systems at medium to large manufacturing organizations 1000 7000 employees
• Achieve stellar results consistently
• Experienced in Financial and Risk Management
• Create structure and manage PMO for dozens of program/project managers in multiple environments manufacturing, IT/IS, financial services, development banking
• Align employees with business objectives and strategies through annual strategic policy deployment flow down
• Manage activities for program and project managers, engineers, production managers and quality personnel
• Facilitate Visual Factory development and deployment at various manufacturing locations and drive the management routines to support it
• Driver of Standardized Work using Job Instruction JI training with TWI, making problems visible, kaizen improvements

My Industry Experience

Global Industry experience: Banking, Education, Government, Food, Financials, Food, Healthcare, Information Technology, Industrial, Legal Law, Manufacturing, Rental Car, Telecommunications, Sales, Order and Distribution, Utility and Warehousing, Colleges and Universities, Primary and Secondary Education.

Methodologies

Agile, ADKAR, AIM, Six Sigma, SDLC, Scrum, Organizational Change Management, Waterfall

Software:

• Documentation: Microsoft Word, Microsoft Excel, Microsoft PowerPoint Microsoft Office Suite Adobe Acrobat. PDF
• Repositories: SharePoint, ClearCase
• Project Management: Microsoft Project, Microsoft Office Suite, Mercury

ERP Applications:

SAP R/3 ERP Suite

SAP Modules: Materials Management, Warehouse Management, Finance, Sales and Distribution, Cash Management, Collections, Human Resources, Time Management, Production Planning, Inventory Management, Master Planning and Travel.

PeopleSoft HRMS and Financials:

• PeopleSoft: Global implementations for Core HRMS: Base benefits, Benefit Administration, vendor Profile, deductions, calculation rules for payroll interfaces.
• Financials: Project costing, integration of PeopleSoft projects with Microsoft projects and RPO reports.

ORACLE ERP Suite 11i and 12 :

• Finance: Accounts Payable, Accounts Receivable, General Ledger, Fixed Assets, Project Costing, Advanced Collections and Cost Management
• Order Management:
• Order Management, Inquiry, Advanced Pricing, Shipping. Warranty and Exchanges, RMA, iStore
• Supply Chain Management: Indirect Direct Purchasing, Purchasing Reports, ASCP, Global Order Promising, Demand Planning, Demantra, iProcurement, iSupplier
• Warehouse Management: iExport, Cycle Counting, KANBAN, Min Max, Material Handling, Reports and Inquiry, Task Management, Physical Inventory
• Manufacturing Management: Bill of Material, Engineering, Scheduling, Shop Floor, Work In Progress, Outside Processing, Quality

Work Experience

Confidential

Project Manager

• As a Management Consultant, I assisted organizations in evaluating their business systems and processes. I made recommendations for how the systems and processes could best be utilized in support of the organization's goals based on best practices.
• Worked with Stakeholders to define project requirements that support performance requirements, conducted needs analysis and ensured course outlines reflected learning objectives for the Verizon Rapid Delivery Functional Roles global transformation.
• Worked with developers to design and build courseware for Post Sales and Service Assurance.
• Develop full-scale project plans and associated communications documents
• Coach, mentor, motivate and supervise project team members and contractors, and influence them to take positive action and accountability for their assigned work.
• Performed gap analysis of existing requirements.
• Employed appropriate Instructional Design methodologies including pre/post training and assessments/evaluations to ensure the developed training is relevant and helps improve the participants' job performance.
• Researched, designed, developed and delivered technical blended learning solutions.
• Created a range of printable job aids, demonstrations, and quick-reference guides for staff using Adobe Captivate and Microsoft Word.
• Gathered all pertinent content including core developmental concepts, process and procedure, systems, scripts applications, workflows, and other process related tools to develop training content.

Confidential

Senior Project Manager

• I was responsible for managing large scale, high risk, high visibility production support related IT projects and new business initiatives from initiation to delivery. Performed all major accepts of a project management like - project discovery, kickoffs, drafting and driving project plans, project sizing and forecasting, scope, time and financial management, risk management, status reporting, closer etc. Supported critical implementation activities involving game planning, communication planning, status reporting and coordination.
• Oracle Release 12 General Ledger, Cash Management, Accounts Receivable, Projects, Procurement Purchasing, iProcurement, Sourcing, iSupplier Portal and Accounts Payable AP modules on Oracle On-Demand platform: General Ledger and Procurement Functional Lead.
• Collaborate with Business and Technology teams to establish DCI scope / guidelines,
• perform infrastructure discovery and application dependency analysis, determine business requirements, identify migration strategies, negotiate schedules and provide ongoing coordination.
• Deeply involved in design, planning and execution of migration plan to migrate / decommission all application instances and servers in DCI Scope, without disruption to Business Groups.
• Tracked and reported all application instances scheduled for migration.
• Host weekly status meetings with senior management, business and technology teams.
• Coordinate closely with SAs, DBAs, Middleware, Implementation Engineers, Network and Storage teams to ensure successful execution of Migrations on time within budget with zero defects.
• Established precise implementation project plans to ensure all critical-path/project milestones were completed on schedule. Monitored project budget, milestone and earned value and reported status to client executives and senior management.
• Contributed to all setups managed system/user acceptance testing and performed GL, Project Costing and Procurement module implementation using Oracle AIM methodology.
• Conducted customer-focused user training course for Purchasing, iProcurement, Sourcing, iSupplier and AP modules. Worked with end users and business leaders to gather requirements for new or upgraded software via workshops, workflow storyboards, use cases for development.
• Meet with SMEs to gather requirements for training solutions.
• Documented and updated test scripts, functional specifications and end user documents.
• Conducted Live and Webinar based training for new hires for continuing education.
• Worked in a team to produce programs that are satisfactory to all relevant parties in the organization.
• Identified employee developmental/training needs and develop programs/initiatives to meet those needs to enhance performance, morale, and corporate loyalty throughout the organization while reflecting the organization's core values.
• Provided post-implementation support.

Confidential

Project Manager

• Managed and led custom education programs by organizing instructor-led sessions one-on-one coaching, presentations and Web based instructor-led sessions for PeopleSoft and Oracle 11i. Performed all major accepts of a project management like - project discovery, kickoffs, drafting and driving project plans, project sizing and forecasting, scope, time and financial management, risk management, status reporting, closer etc.
• Linked the needs analysis results to the learning objectives and training approaches
• Communicated design concepts to media specialists and other project members.
• Drove the usage of Six Sigma, SDLC, Agile, and other key measures to significantly improve project delivery
• Ensured the appropriate metrics, resource planning and program management methodologies are applied to drive success.
• Managed training development for credit card platforms, core banking packages, investment banking applications, AML anti money laundering systems, workflow management systems, and wealth management applications.

Confidential

Project Manager

• As a Project Manager, I executed and tested strategy for data center migrations with minimum downtime. Demonstrated effective communication and coordination between wide range of stakeholders like business users, external vendors, service providers, testing groups, system administrators etc. during planning and actual move. Performed all major accepts of a project management like - project discovery, kickoffs, drafting and driving project plans, project sizing and forecasting, scope, time and financial management, risk management, status reporting, closer etc.
• Led cross-departmental teams in deploying and maintaining automation technologies.
• Worked with business owners to determine technology needs.
• Worked with business owners in the analysis and definition of automated business processes.
• Performed external analysis and research on how similar companies may have solved similar automation needs.
• Knowledgeable of all project documentation and deliverables including schedules, issue, action and risk logs, test plans, executive presentations and associated documents required for consolidation/migration/relocation projects.
• Worked on IBM, SUN Microsystems and HP migration projects.
• Familiar with IBM migration methodology.
• Experienced with vendor management.
• Extensive experience with evaluation of problematic projects to bring them back into scope.
• Proven ability to manage large scale, high visibility projects.
• Accomplished negotiator for SOWs and contracts.
• Worked with the Operations and Compliance team to transition new technology deployments into production operation.
• Worked with other Project Managers, staff and management on resource planning, activity prioritization and conflict resolution.
• Experience with Other duties as assigned by management
• Designed innovative templates for information gathering, made presentations on relocation strategy to wide range of stakeholders, compiled data and prepared documentation that include application architecture, data flow diagrams, device and component interdependencies, business impact, application performance baselines, support information etc.
• Identified employee developmental needs and develop programs/initiatives to meet those needs to enhance performance, morale, and corporate loyalty throughout the organization while reflecting the organization's core values.
• Partnered with management to identify employee performance gaps and identify options for addressing them through training or other related solutions.
• Identified needs and reviewing recommendations for utilizing outside resources. Sources vendors, and oversees quality of products and services delivered.
• Designed distance learning strategies, including Virtual classroom learning and self-paced web-based training for both technical and professional/management development training topics

Confidential

Cutover/Test Management Consultant

• As Cutover/Test Manager, I was responsible for leading a team of 20 members for Rhode Island and Manila, Singapore. This conversion would convert 146,000 weekly employees into biweekly using PeopleSoft. This role was previously held by an individual who resigned mid project. Other duties included:
• Led daily calls with IBM and CVS project teams to inform teams of progress, issues.
• Daily updates to project team regarding status of UAT.
• Ensured resource people and technology requirements in support of a release/cutover were met
• Provide on-going written/verbal release status/cutover updates to various levels of the organization.
• Served as an escalation point for issues, questions associated with testing and defects.
• Resolve scheduling, resource conflicts and assisted with team member performance issues
• Daily communication to Project Team regarding success/failures.
• Updating project deliverables such RTM, Defects, Issue Log, Test Plan and Cutover Plan.

Confidential

Project Manager

• Provided demonstrations and live training for systems and process training.
• As Project Manager, I was globally responsible for the overall performance, availability and optimization of storage, virtualized environments, servers, networks and data centers for a Fortune 500 Company. Analyze and assess the current and future infrastructure needs. Coordinate with other teams to identify, design and implement new systems to support business needs within the Oracle 11i ERP platform.
• Worked in a cross-functional, matrix team environment, with expertise in communications management, training delivery and stakeholder management.
• Analyzed existing Oracle Application installation to determine scope and schedule.
• Analyzed the organization's business functions to design proposed bar coding solution.
• Created and researched processes for implementing the Automated Test Script features for defect testing for Integration Test Cycles within Mercury. Created documentation and procedures for functional IT teams and trained them on the new processes.
• Provided post-implementation support
• Managed implementation process for shop floor employees
• Created and maintained roles and responsibility assignments for end user training in Oracle Instances.
• Collaborate with Business and Technology teams to establish DCI scope / guidelines,
• perform infrastructure discovery and application dependency analysis, determine business requirements, identify migration strategies, negotiate schedules and provide ongoing coordination.
• Deeply involved in design, planning and execution of migration plan to migrate / decommission all application instances and servers in DCI Scope, without disruption to Business Groups.
• Tracked and reported all application instances scheduled for migration.
• Host weekly status meetings with senior management, business and technology teams.
• Coordinate closely with SAs, DBAs, Middleware, Implementation Engineers, Network and Storage teams to ensure successful execution of Migrations on time within budget with zero defects.
• Established precise implementation project plans to ensure all critical-path/project milestones were completed on schedule. Monitored project budget, milestone and earned value and reported status to client executives and senior management.
• Contributed to all setups managed system/user acceptance testing and performed GL, Project Costing and Procurement module implementation using
• Coordinate, coach, and work effectively with training coordinators.
• Defined process for making corrections and updates to training documentation and related data/exercises.
• Worked directly with Subject Matter Experts SMEs to define training opportunities, methods, and requirements for system implementation.
• Maintained technical documentation and Business Process Documents.
• Implemented interactive training by facilitating instructor-led sessions, one-on-one coaching, and presentations, tele training and train-the-trainer programs.

Confidential

Project Manager

• Managing project team of four team leaders and 20 technical consultants to develop multiple projects and support in SAP and end-to-end supply chain solutions.
• Reviewed and assisted with SOX compliance and system auditing
• Managing projects, providing technical direction to all team members, and ensuring on-time delivery of all projects
• Supporting strategic planning, including opportunity identification, and effort assessment and scoping.
• Analyze, design and test custom applications, interfaces and conversion programs
• Implemented custom education programs ILT, WBT, video by organizing instructor-led sessions, one-on-one coaching, presentations, web based instructor-led sessions, tele-training and train-the-trainer programs for SAP implementation modules: PP, ID-DFS, HR, QM, MM, WM, QS, SD, FICO
• Demonstrated knowledge of Adult Learning Principles and incorporated best practice delivery techniques.
• Provided up to date training techniques and technology including design/delivery of technical training, e-Learning, blended learning solutions and pre-testing and proper questioning techniques.
• Employed appropriate Instructional Design methodologies including pre/post training and assessments/evaluations to ensure the developed training is relevant and helps improve the participants' job performance.

Confidential

Project Manager

• Provided demonstrations and live training for systems and process training.
• As Project Manager, I was globally responsible for the overall performance, availability and optimization of storage, virtualized environments, servers, networks and data centers for a Fortune 500 Company. Analyze and assess the current and future infrastructure needs. Coordinate with other teams to identify, design and implement new systems to support business needs within the Oracle 11i ERP platform.
• Worked in a cross-functional, matrix team environment, with expertise in communications management, training delivery and stakeholder management.
• Analyzed existing Oracle Application installation to determine scope and schedule.
• Analyzed the organization's business functions to design proposed bar coding solution.
• Created and researched processes for implementing the Automated Test Script features for defect testing for Integration Test Cycles within Mercury. Created documentation and procedures for functional IT teams and trained them on the new processes.
• Provided post-implementation support
• Collaborate with Business and Technology teams to establish DCI scope / guidelines,
• perform infrastructure discovery and application dependency analysis, determine business requirements, identify migration strategies, negotiate schedules and provide ongoing coordination.
• Deeply involved in design, planning and execution of migration plan to migrate / decommission all application instances and servers in DCI Scope, without disruption to Business Groups.
• Tracked and reported all application instances scheduled for migration.
• Host weekly status meetings with senior management, business and technology teams.
• Coordinate closely with SAs, DBAs, Middleware, Implementation Engineers, Network and Storage teams to ensure successful execution of Migrations on time within budget with zero defects.
• Established precise implementation project plans to ensure all critical-path/project milestones were completed on schedule. Monitored project budget, milestone and earned value and reported status to client executives and senior management.
• Contributed to all setups managed system/user acceptance testing and performed GL, Project Costing and Procurement module implementation using
• Created and maintained roles and responsibility assignments for end user training in Oracle Instances.
• Coordinate, coach, and work effectively with training coordinators.
• Defined process for making corrections and updates to training documentation and related data/exercises.
• Worked directly with Subject Matter Experts SMEs to define training opportunities, methods, and requirements for system implementation.
• Maintained technical documentation and Business Process Documents.
• Implemented interactive training by facilitating instructor-led sessions, one-on-one coaching, and presentations, tele training and train-the-trainer programs.

Confidential

Project Manager

• Extensive experience designing secure, scalable and cost-effective enterprise solutions to meet business needs and facilitate growth.
• Managed the full lifecycle implementation for SAP.
• Worked with business including senior function contacts to determine requirements that support performance requirements, conducted needs analysis.
• Performed gap analysis of existing requirements.
• Researched, designed, developed and delivered technical blended learning solutions.
• Gathered all pertinent content including core developmental concepts, process and procedure, systems, scripts applications, workflows, and other process related tools to develop training content.
• Oversaw planning, estimating, and project commitment date setting to ensure delivery
• Ensured consistent execution, quality of delivery, and project closure
• Evaluated effectiveness of delivery and project into changes/improvements Managed the Portfolio and be a big part in our Governance
• Managed the active project portfolio and participate in governance forums facilitating where necessary
• Collaborate with Business and Technology teams to establish DCI scope / guidelines,
• perform infrastructure discovery and application dependency analysis, determine business requirements, identify migration strategies, negotiate schedules and provide ongoing coordination.
• Deeply involved in design, planning and execution of migration plan to migrate / decommission all application instances and servers in DCI Scope, without disruption to Business Groups.
• Tracked and reported all application instances scheduled for migration.
• Host weekly status meetings with senior management, business and technology teams.
• Coordinate closely with SAs, DBAs, Middleware, Implementation Engineers, Network and Storage teams to ensure successful execution of Migrations on time within budget with zero defects.
• Established precise implementation project plans to ensure all critical-path/project milestones were completed on schedule. Monitored project budget, milestone and earned value and reported status to client executives and senior management.
• Contributed to all setups managed system/user acceptance testing and performed GL, Project Costing and Procurement module implementation using
• Consolidated information from multiple projects to communicate project portfolio status
• Ensured delivery of communication with appropriate content/message based on the audience
• Participated in the development of business cases in support of new initiatives
• Established, develop, and maintain positive relationships with key IT leaders
• Managed projects from original concept through final implementation
• Applied project methodology on enterprise projects including planning, organizing, monitoring, risk management, managing budget, project closure activities, and enforcing best practices
• Managed the integration of vendor tasks, and tracks and reviews vendor deliverables as part of a consolidated project plan
• Provided structure to milestones and led the organization to achieve them
• Structured and facilitated effective meetings and ensures a focus on achieving the necessary outcomes
• Navigated group and organizational dynamics including identifying issues that may impact project outcomes
• Mapped business requirement gathering and provided solution
• Worked with end users and business leaders to gather requirements for new or upgraded software via workshops, workflow storyboards, use cases for development.
• Meet with SMEs to gather requirements for training solutions.

Confidential

Project Manager

• As Project Manager, I provided input on new processes for integration into the Rebate business model for the following Clients: Circuit City Dell Computers Amazon Sprint Bell South and Comcast Cable Enterprises.
• Conducted needs analysis and other research to gather information, validate need for training, and identify learning objectives.
• Recommended and implemented improvements to training to maximize benefits to customers, employees, and in meeting business objectives.
• Worked with subject matter experts and user advocates to develop content for software documentation, and technical support procedures.
• Provided business expertise through the interpretation synthesis and translation of business requirements throughout the systems development lifecycle.
• Gathered and synthesized business requirements and translated them into functional requirements to be used as input to the design e.g. screen design report design use cases and process flows .
• Provided input into detailed project estimates and work plans including the identification of appropriate project phases or releases.

Confidential

Project Manager

• As Project Manager, I was globally responsible for the overall performance, availability and optimization of storage, virtualized environments, servers, networks and data centers for a Fortune 500 Company. Analyze and assess the current and future infrastructure needs. Coordinate with other teams to identify, design and implement new systems to support business needs.
• Leverage change management for all IT operational functions and data center change request.
• Review secure access logs for Data center, MDF/IDF, Lab, storage room.
• Update system documentation, project plan, inventory and trouble/incident tickets.
• Mentor staff to maximize performance and improve service efficiency
• Conduct performance appraisal PA of direct reports, and contribute to PA of indirect reports
• Define job functions, review resumes, Interview and hire qualified candidates
• Salary planning, including SPOT and performance bonus
• Planned, approved, and scheduled training for staff and self
• Handled staff's personal matters with care, sensitivity, and recommended EAP if needed
• Addressed under performers with action plans: Verbal, written warnings, and termination
• Manage projects from start to finish within timeline and budget, assigned resources to ensure successful project completion. Monitor user satisfaction after successful project completion.
• Define IT requirement for new data center and new office space focusing on efficiency and growth

Confidential

Project Manager

• Formatted Online Help for application databases using Macromedia RoboHelp.
• Created reference and training manuals for Visual Simulation Software packages for Military and Corporate jet customers.
• Led the design, development, and revision of custom education materials including course descriptions, manuals, quick reference guides, e-Learning modules, presentations, job aids, training guides and train-the-trainer guides for PeopleSoft HRMS and SAP modules PP, HR, QM, MM, WM, QS, SD and FICO.
• Worked with applicable colleagues to establish course specifications, prerequisite skills and knowledge for trainees.
• Ensured that training courses address all levels of employees.
• Assisted in the design and development of technical training programs and curriculum, ILT and web-based using Lectora, Adobe Captivate and Adobe Flash.
• Used training development tools to meet project objectives Info Pak, Adobe Captivate, UPK, Microsoft Office Suite Word, PowerPoint, Excel , SharePoint, SABA LMS

Confidential

Project Manager

• Responsible and accountable for the management of multiple related projects directed toward strategic business and other organizational objectives.
• Conceptualized and designed platforms and supporting technologies for BSC.
• Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.
• Create, architect and implement strategic changes to operational processes, procedures and policies to ensure optimal resources utilization within budget constraints.
• Consult with high-profile clients to optimize the project pavilion, their value proposition message and logistics related to their projects and delivery to consumers.
• Manage all operational staff, outside vendor activities, projects and deliverables related to the day to day operations of the organization. Maintain all company records, communications and scheduling vital to operations and vendor contracts.
• Participate in creating specifications, and SOW for vendors, contractors and consultants engaged in projects for the company.
• Manage the design and develop of technical training documents for all operational tasks, regular routines and procedures.

Confidential

Project Manager

• Provided technical support for LMS LCMS related issues with video, courseware and registration.
• Responsible for online and offline SABA LMS documentation changes as a result of LMS functionality enhancements.
• Integrated SAP technical experience with training skills to provide complex current and relevant course materials and facilitation for SAP R/3 releases, and the Kronos Time and Management Application.
• Performed all Project Manager Tasks including scheduling of resources, time and material estimates, project planning and coordination with external system development.
• Using the ADDIE model. I designed and developed interactive training materials ILT, WBT, CBT, video and DVD for new/existing products and enhancements including lab exercises instructional guides technical reference tools and visual presentations.
• Conducted research necessary to develop and revise comprehensive courses and prepared appropriate training catalogs and materials.
• Provided support for train the trainer, conducted formal classroom training courses, on-line facilitation, CBT's, web-based instruction, workshops, exercises, and seminars.
• Provided daily supervision and direction to staff. Demonstrated excellent interpersonal written and oral communication skills. Responsible for both the development of training materials and the delivery of training.
• Established standards/guidelines to ensure e-Learning was developed and delivered in an effective manner by following adult learning strategies and principles using SCORM/AICC standards
• Created courseware in collaboration with product management and marketing that communicate the product functionality and value for individual market segments.