PERSONAL SUMMARY

Project Management / Certified Scrum Master / Agile, Waterfall Project Management Methodologies / SDLC /Kanban / XP/Business Analysis / PMBOK / Communication Facilitation Skills Extensive project management, business process optimization and technical marketing experience. I have collaborated with and directed multidisciplinary stakeholders' at all organizational levels to deliver successful business outcomes. A results driven Lean Six Sigma professional with extensive experience and a proven record focused in Organizational Development, Strategic Planning/Execution, Process/Planning Improvements, Project Management, Quality Assurance Change Management, Root Cause and Gap Analysis, Mentoring/Coaching, Training, Team Building, Succession Planning, Cultural Growth Transformation, and Leadership Development all focused on creating, developing and increasing sustained revenue growth and value, guided by pragmatic core values. Possessing a proven ability to affect transformational change across a range of operational areas and thereby making a sustainable difference to a business's operational performance. Senior level Six Sigma Black Belt, recognized for developing and delivering cross organizational solutions utilizing Black Belt and Six Sigma technology. Success in understanding and negotiating deliverables, formulating innovative plans, and assembling resources. A leader focused in driving results to the benefit of customers and partner organizations. I have experience working in organizations that focus on customer value employee business-driven prioritization I have directed, continuously updated linkage to true needs of business and customers minimized risk through iterative development and incremental delivery. Accomplished seasoned PHR and Social Media PMP, PMI certified Human Resource Project Manager experienced in process management, process improvement, quality assurance and customer/client satisfaction. PM skills included using industry standard PM tools MS Project, PeopleSoft and methodologies PMBOK leading cross functional and geographically diverse teams on fast-paced and ever changing environments. Collaborating with project Teams to create high-level and detailed estimates and develop and maintain project plans and schedules, manage scope, identify/monitor/manage risks issue Quality Assurance and change management. A rich experience executing a variety of projects. High integrity, credibility, positive attitude, flexible, pragmatic. Managed expectations, managed high performing teams. Manage project communications including status reporting, risk management, escalation of issues that cannot be resolved in the team, generally ensuring the project is delivered in budget, on schedule, and within scope. Secure acceptance and approval of deliverables from the Project Sponsor and Stakeholders. A solid understanding of how people go through a change and the change process experience with Prosci ADKAR Model. Process Analysis Improvement: Examining existing processes and applying transformative leadership and change management methodologies to enhance overall efficiency, productivity and profitability

.Critical Skills Set

• Focus on customer value Experience managing project teams, Achieved business objectives Planning and prioritized work
• PMI PMP Certification Conflict Management
• status reporting Establish project team responsibilities
• Change Management Six Sigma Black Belt
• Microsoft Office 2003-2013, Managing project Financials
• Quality assurance and Control Project Management
• Social Media Certified MS Dynamics CRM
• PeopleSoft SAP Experience Organizational development and retention Agile experience
• Stakeholder Management Waterfall
• Superior communication and analytical skills Lean Six Sigma Coach
• Critical Chain Project Management Quality assurance and Control
• Great Communication Skills Clarity PPM
• Enterprise PMO experienced Excellent active listening skills
• Large-scale organizational change efforts Team Leadership and Mentoring

Professional Experience

Confidential

Project Manager/Scrum Master/Change Manager

• Owned the stand-up, planning, review and retrospective meetings
• Along with the product owner and tech lead, accountable for managing and monitoring scrum team and project performance delivered to Program Managers.
• Responsible for:
• Escalating
• Reporting
• Communicating
• Integration ensuring various elements of the project are properly coordinated
• Boundary Management working relationships within and outside team to accomplish goals
• Tracks events, tasks, dependencies, etc. in the project plan. Identifies iterations that are ahead / on / behind schedule. Identifies discrepancies in budgeted versus actual costs. Identifies items / issues that jeopardize the cost, quality or timeliness of project deliverables

• Reported status of project written, verbal, formal and informal presentations to stakeholders, project community and other key staff.
• Along with the Product Owner, communicates which deliverables are ahead / on / behind schedule. Advises customers and staff on strategies for dealing with barriers and changes to project plan.
• Identified, negotiated, communicated and managed project changes in any of the following knowledge areas:

• Risk Management
• Contingency Management
• Time
• Scope
• Quality
• Human Resources
• Budget/Financial/Cost
• Management Approval and validation of project phase funding
• Procurement
• Communication
• Dependency Management
• Impact Analysis related to the Change
• Certifies Acceptance of Deliverables - Works with customers and other internal staff to obtain signoff and acceptance of deliverables. Documents approvals date, time, signatures, etc. to close out milestone or phase of project

• Oversaw product documentation and archiving by preparing package of archived project items e.g., charter, user stories, project plan, project deliverables, training and Help Desk documents, problem management documents, etc.
• Delivers copy of package i.e., project closure, vendor performance survey, executive summary and lessons learned to appropriate parties, as required
• Secures a complete, up-to-date copy for own department files
• Adheres to the Project Management standards for project closure

• Used the Adkar Prosci Model to achieve five goals of individual change that had to be achieved for successful transformation
• Helped identify and facilitate the awareness of the need to change
• Helped identify and facilitate the desire to participate and support the change
• Help create the road map and the knowledge of how to change and what the change looks like
• Directed and facilitated the ability to implement the change on a day-to-day basis
• Managed and facilitated a systematic approach that was necessary to manage the people component, during change transformation and ongoing improvement.
• Facilitated behavioral change system to minimize disruption of business
• Facilitates higher user adoption rates, greater user proficiency, and ultimately, a culture of continuous improvement.
• Maintained corporate guidelines for utilizing Lean Six Sigma and quality tools/processes, while managing operating budget and meeting deliverables.
• As Scrum Master managed Stand-ups, Backlogs, Sprint Planning Meetings, Retrospectives, Demos, Story Board, Story Writing and Information Radiator
• Implemented Agile/Scrum as a project management methodology within DRL - Coached the software development team in using Agile/Scrum
• Educated upper management and championed the use of Agile/Scrum
• Collaborated with cross functional teams to gather business requirements related to ongoing development using Agile Estimating and Applied User Stories
• Applied a structured methodology and lead change management activities
• Assess the change impact
• Managed upgraded legacy systems to Broadleaf CRM system.

• Interacted and communicated with stakeholders on all levels.
• Managed CampusVue implementation and performance Analytics
• Managed Process Analysis, Needs Assessment, Training, Installation Data Conversion from
• Checked problems and gave solutions of my clients and subordinates.
• Delivered enterprise software projects analyzed policies, recommended policy changes and process improvements that increased productivity and customer satisfaction through acceptance tests.
• Maintained corporate guidelines for utilizing Lean Six Sigma and quality tools/processes,
• Managed project developers.
• Managed service teams to leverage best-practice integration patterns based on needs.
• Managed preparation of architecture design by which company received full benefit of the broadleaf CRM system.
• Integrated legacy systems as services quickly and securely to better leverage current IT investments
• Managed Performance Testing
• I was responsible for leading project and process changes while at crown consult limited. My role covered:
• Undertaking complete change management assessments and impacts.
• Identifying, analyzing and preparing risk management tactics
• Creating, along with the project lead, the change management strategy for projects deliverables.
• Supporting communication and training efforts of the team.
• Supporting communication and training efforts of the team.
• Integrating change management activities into project plans.
• Supporting communication and training efforts of the team
• Integrating change management activities into project plans.
• Tracking and reporting issues.
• Defining and measuring success metrics and monitor change progress where necessary.
• Consulting and coaching project teams while as well supporting training efforts.
• Evaluating and ensuring user readiness for project deliverable.
• Taking ownership of the change and configuration management system within the company.
• Managing stakeholder relationships
• Provided high level of interpersonal team management to project staff
• Reduced costs compared to legacy systems.

Confidential

Project Manager/Scrum Master/Change Manager

• Collaborated with senior management to assess requirements and implement processes for continued support. Participated in the development and implementation of strategic annual project plans and delivery.
• Maintained corporate guidelines for utilizing Lean Six Sigma and quality tools/processes, while managing operating budget and meeting deliverables.

• dbcSMARTsoft software integration with ERP Systems.
• Managed and communicated transition of individuals, teams and organization affected by change within the organization.
• Managed professional staff software developers, line managers, project managers in delivering solutions across multiple profit centers. Managed development to delivery within timelines and quality objectives.
• Created actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan.
• Defined and measure success metrics and monitor change progress
• Analyzed policies, recommended policy changes and process improvements for two merging companies providing full functionality while eliminating redundancy.
• Identified and removed barriers, mitigated resistance and equipped stakeholders with the knowledge and abilities to make transition successfully.
• Managed reinforcement of change by utilizing proactive resistance management plans and actively recognized and celebrated success.
• System Testing
• Managed and communicated transition of individuals, teams and organization affected by change within the organization.
• Environmental Monitoring/tuning during Performance Testing
• Functional Integration Testing
• Successfully executed various change management projects.
• Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives.

• Developed As-Is documentation of existing processes. Identify weaknesses in the current process and proposed improvements.
• Resolving software bottlenecks, if any observed during Performance Test

• Documented business requirements in collaboration with business departments.

• Analyzed business processes and data requirements for more detailed descriptions of requirements.
• Updated Test Plan with Design Inputs
• Evaluated requirements and calculated work effort.
• Apply a structured methodology and lead change management activities
• Assessed the change impact

• Consulted with the business and work with integrated teams to find new solutions. Conducted interviews with business partners as well as organized and conducted workshops with user groups.

• Ensured compliance with legal and / or company-specific to move toward a common goal in a change driven organization.
• Planned all changes through stakeholder engagement, analysis and participation

• Managed training in presentation skills, listening skills and a customer focused approach.
• Managed an innovative talent management strategy including recruiting, screening, on-boarding and training resulting in increased corporate returns ROI and employee retention.
• Worked with stakeholders' to assess technical readiness and plan software rollout across their organization.
• Expedited new hire requisition-posting process from 72-hour to 24-hour turnaround time.
• Optimized team efficiency and elevated customer experience through the identification and elimination of outdated processes.

Confidential

HR/ Project Manager

• People Skills: Managing delivery teams of various sizes and scope including internal stakeholders, consultants and vendors managing cross functional project teams in a matrix environment establishing and maintain productive working relationships with internal stakeholders
• Process Analysis Improvement: Examining existing processes and applying transformative leadership and change management methodologies to enhance overall efficiency, productivity and profitability Project and Financial management: Applying sound knowledge of finance and project cost-accounting principles and practices in developing and managing project budgets
• Marketing Business Development: Developing and executing short- and long term strategic marketing and communications campaigns supporting business growth and client base development in a wide variety of markets and industries
• Marketing Business Development: Developing and executing short- and long term strategic marketing and communications campaigns supporting business growth and client base development in a wide variety of markets and industries
• Negotiated and finalized contracts for all procurement and global human resource needs. Created and implements category strategies, tracking performance and end results.
• Managed recruitment project to acquire team needed in areas of mining for international business team. Screened and interviewed applicants.
• Implemented skills and assessment structured testing to obtain suitable qualified candidates.
• Interviewed candidates to determined employee alignment with company strategic objectives.
• Developed operating guidelines and procedures for supporting and ensuring employee performance by establishing effective employee appraisal and performance management system.
• Implemented Employee Relations Agenda.
• Involved in hiring, resource allocation, compensation, benefits, and compliance with laws and regulations affecting employees and the workplace and safety and health issues.

• Improved organizational effectiveness for all levels of the organization by assuring new employees get effective training by establishing fair learning and development policies.
• Ensured the job descriptions, key performance indicators and goals were established for all employees.
• The Project Manager Private Wealth Management PWM was be responsible for managing a variety of Wealth Management/CRM projects and helping customers to manage and expand their business. The Project Manager Private Wealth Management PWM will built, motivated and led a project team, with support from departments who provided specialist staff to help achieve the project objectives.
• Websites On-line Marketing: Delivering high-impact websites and executing email and social media campaigns to clients in a broad range of markets.

Confidential

Financial Advisor

• Served families, individuals, and business owners with personal, financial, retirement, estate, and investment planning.
• Collaborated on daily operations, reporting, internet based investments, proprietary securities and currency investments.
• Minimized fees, beta and unsystematic risk while adding alpha through quantitative models for individual clients.
• Initiated portfolio solutions ranging from customized investment management and retirement accounts to advisory services.
• Advised clients quarterly and annually on portfolio performance ensuring clients' needs aligned with projected results.
• Managed over one million dollars in assets.

Confidential

Human Resource Manager/Sales manager

• Sourcing and Screening of profiles through referrals, job portals and recruitment agencies.
• Negotiated salary and coordinated for onboarding of employees.
• Managed structured interviews to determine employee competencies and organizational compatibility.
• Sourced and attracted candidates. Managed interview of all new employees.
• In charge of talent management streamlined talent programs, aligned with workforce and delivered on strategic initiatives. Created and introduced required HR policies.
• Expanded Okon Network's international presence to Western Africa through recruitment of skilled employees
• Increased revenues by 50 within one year through new client employee acquisition, and assisting in developing creating new company strategies.