INTRODUCTION

• I am an energetic and results-oriented professional with a documented track record of CIO-Director of IT, Director of PMO, and Sales Marketing success. Consistently exceed corporate performance goals and drive high levels of customer loyalty. Strong ability t develop strategy and direction of IT, Production, PMO, Development, Operations, and Customers support division and implement all processes and procedures t realize the strategy. Strong in consultative sales needs identification, proposal preparation, formal presentations before decision-makers, closing, follow-throughs and client advocacy.
• Responsible for Design/Development/Implementation of a statewide case management system using Microsoft Dynamic AX/CRM, as the platform, servicing 4500 case managers and 1.5 million clients. Agile rapid development methodology and the Scrum framework are utilized t deliver this system on time and under budget. I utilized an adult training curriculum for User Interface UX/UI Design/Development and/or and/or Human Factors Usability Engineering, strong understanding of Human Computer interaction and Human Factors Engineering. This als supports the Release Management and post development support processes that were implemented t support continuous improvement and relevancy of this system.
• Responsible for one of the World's most transactional intensive systems in the world and all deployments of test, quality and production software and hardware infrastructure configuration, managing over 5000 virtual machines across 5 WAN domains across 3 continents. Maintained 5 9's SLA and managed on and off shore resources for 24 X 7 X 365 system uptime, while averaging 280 deployments t production per year, covering Hotfix, Major Releases and Minor releases.
• IT Governance: Developed and implemented documents, processes, and procedures covering all phases of the SDLC, for both infrastructure and software development, as well as aspects from change control t version control. This process has added accountability and encouraged the entrepreneurial spirit in the organization's IT department.
• Web and E-commerce design/development and/or Human Factors Usability Engineering, strong understanding of Human Computer interaction and Human Factors Engineering, and proven experience translating business opportunities int best in class web site design for both B2B and B2C Web Sites, encompassing the E-commerce transaction life cycle Integrating Epicore ERPs, SAP ERPs, ADP DMS, Reynolds and Reynolds DMS NetSuite, Salesforce, and other CRM with OLTP, EDI, SET, Merchant-Shopping Cart Payment Gateway transactions, t ACH-Merchant issuer fulfillment transactions.
• Disaster Recovery and Business Continuity: Developed and implemented Disaster Recovery Plan DRP as well as Business Continuity. The organizational DRP is robust complete with 99 SLA, High Availability, and Failover t a Co-location designed for Natural Disasters.
• ERP Integration: Complete implementation, migrations, and integrations of ERP systems. Developed custom BI tools, java application, and .net applications t automate custom process improving efficiency by 40 . Develop B t B ecommerce applications integrated with ERP systems allowing customers access t inventory and reducing customers' inventory turns by over 100 . Develop processes t convert Proprietary DMS/ERP system data t migrate t ERP systems. Supported 1000 users ERP systems.
• Cloud Infrastructure Architect Systems Engineer and Software development expert with over nine years experience designing, implementing, and supporting interactive cloud environments systems, web sites and applications. Experienced in project management, Web design, e-commerce, systems analysis, troubleshooting, and quality control. Demonstrated success in motivating, coaching, and leading technical design teams t achieve results. Consistently recognized for completing projects on time and within budget.
• Virtualization: Designed, implemented, and provide support for a complete virtualization of hard ware infrastructure. Using VMware's Virtual Infrastructure 3.5 the organization's network hardware infrastructure was reduced by 80 . Thus reducing capital investments by 250,000 in hardware, and, 150,000 in support/year. Organizational productivity was increased by 26.5 and IT productivity was increased by 53.8
• Storage Area Network SAN : Designed, implemented, and provide support for SAN infrastructure. The implementation of the SAN into the organization's infrastructure was a key component in the consolidation of all data which an allowed for a seamless virtualization implementation. The SAN has become the heart of our network infrastructure allowing seamless integration of Disaster Recovery and Business Continuity.

EXPERIENCE

Confidential

CTO/Deputy CIO

• Responsible for providing divisional leadership and managing Medicaid Systems, Eligibility Systems, Case Management Systems, PMO, IT, Development, and Client Support. Development and implemented the organization's IT development road maps, mission, strategies, and scope, for the next 5 years. Develop and implement the organization's IT Governance process and procedures via SDLC. Delivery and management of new technologies oversee the actions of a team encompassing Medicaid Systems, Eligibility Systems, Case Management Systems, PMO, IT, Development, Engineering, and Client support:
• Responsible for the construction and implementation of the new Indiana interChange Medicaid Management Information System, als called Core MMIS. The Core MMIS als will interface with strategic vendors, serving as the central hub for the state's pharmacy benefits management and data warehousing, as HP assists Indiana in realizing its vision of an integrated enterprise Medicaid system.
• In 2013, The system processed more than 85 million Indiana healthcare claims worth about 5.8 billion for nearly 46,000 healthcare providers wh treat approximately 1.2 million Medicaid recipients. HP call centers als fielded approximately 500,000 benefits, provider and pharmacy calls over the past year.
• Responsible for health and human services, eligibility and Service Integration system, offering specializes in helping agencies improve how they determine eligibility and deliver health and human services programs such as Medicaid/State Children's Health Insurance Program S-CHIP , Food Stamps SNAP , Child Care, and Temporary Assistance t Needy Families TANF . We combine our experience with demonstrated technical and business solutions t help the State of Indiana's Health and Human Services agencies achieve their integrated eligibility, case management, and service delivery objectives.
• Responsible for Design/Development/Implementation of a statewide case management system using Microsoft Dynamic AX/CRM, as the platform, servicing 4500 case managers and 1.5 million clients. Agile rapid development methodology and the Scrum framework are utilized to deliver this system on time and under budget. I utilized an adult training curriculum for User Interface UX/UI Design/Development and/or and/or Human Factors Usability Engineering, strong understanding of Human Computer interaction and Human Factors Engineering. This also supports the Release Management and post development support processes that were implemented to support continuous improvement and relevancy of this system
• Responsible for Design/Development/Implementation IT governance, Change Control, Release Management, and Quality Assurance processes that insure compliance with ITIL, Six Sigma, IDC-9, ICD-10, ISO standard processes and procedures, as well as regulatory compliances of CMS, SAS, HIPAA, and SOX.
• Responsible for building a team t support newly implemented IT governance, Change Control, Release Management, and Quality Assurance processes , as well as a SDLC utilizing agile methodology applying scrum framework and business intelligence in a Microsoft Dynamic AX/CRM platform and .net development environment, in accordance t ITIL standards.
• Responsible for providing divisional leadership and managing the design/development/implementation of Indiana's new Medicaid Management Information System, installed by HP Enterprise Services servicing 1.5 million clients and health care providers.
• Responsible for providing divisional leadership and managing the design/development/implementation of Indiana's new Medicaid Recipient Eligibility system, installed by Deloitte servicing 1.5 million clients.

Confidential

CIO/VP of IT-Operations

• Responsible for providing divisional leadership and managing both CAPEX AND OPEX for the divisions of Production, PMO, IT, Development, Operations, Engineering, Engineering Sales and Customers support. Development and implemented the organization's IT road maps, mission, strategies, and scope, for the next 5 years. Develop and implement the organization's IT Governance process and procedures via SDLC. Delivery and management of new technologies oversee the actions of a team encompassing Production, PMO, IT, Development, Operations, Engineering, Engineering Sales and Customers support:
• Responsible for User Interface UX/UI Design/Development and/or Human Factors Usability Engineering, strong understanding of Human Computer interaction and Human Factors Engineering, and proven experience translating business opportunities int best in class web site design for both B2B and B2C Web Sites, Integrating ADP DMS, Microsoft Dynamic AX/CRM, Reynolds and Reynolds DMS NetSuite, Salesforce, and other CRM with OLTP, EDI, SET, Merchant-Shopping Cart Payment Gateway transactions, t ACH-Merchant issuer fulfillment transactions.
• Responsible for providing divisional leadership and managing both CAPEX AND OPEX for the divisions of Production, PMO, IT, Development, Operations, Engineering, Engineering Sales and Customers support.
• Implemented weekly executive officers meeting of business intelligence meeting as well as developed and delivered presentations t the Corporate Board.
• Implement daily divisional manager's stand up t meeting t confront any and all cross divisional issues, SDLC utilizing agile methodology applying scrum techniques and discussion of business intelligence.
• Designed, develop, and Implement Business Intelligence tools for reporting and measuring performance of all aspects of the organization.
• Designed, developed, and implemented IT governance systems and processes reduced OPEX by 32 , and CAPEX by 27 as well as insure compliance with ITIL, Six Sigma, ISO standard processes and procedures, as well as regulatory compliances of SAS, HIPAA, and SOX.
• Implemented ITIL best practices and audits t the CISM standards.
• Procured Data Infrastructure Insurance underwritten by Lords of London.
• I developed and managed all Vendor relationships leveraging and integrating tools like Netsuite.
• Managed contracts and 3rd party contractors.
• Negotiated Pricing.
• Wrote specs and requirements for RFP bids.
• Designed, implemented, and managed change control processes.
• Responsible for designing, developing, implementing, and managing roadmaps for the divisions of Production, PMO, IT, Development, Operations, Engineering, Engineering Sales and Customers support.
• Developed and implemented the office of the PMO, utilizing a standard methodology of Agile applying SCRUM techniques, in order t manage internal and external project and Implementations.
• Reduced CAPEX but 23 and OPEX 36 for all customer implementations, as well as a 25 reduction in time t delivery.
• Reduced CAPEX but 70 and OPEX 60 for all internal projects and implementations, as well as a 69 reduction in time t delivery.
• Developed and implemented 3 year road maps in 19 months, covering Software development and the Software SDLC.
• All legacy applications and software migrated from COM and the .net 2 runtime environment and standardized on .net 4.0 additional 64-bit compatibility was added.
• The additional of regular Code Review and Change Control Board reduced development cost and time by 45 and increase our ability t respond t the needs of the customers.
• Developed and implemented 3 year road maps in 16 months, covering Hardware Infrastructure development and the Infrastructure SDLC.
• Develop, Implemented, and supported Cloud infrastructure eliminate need for VPN connectivity.
• Standardized and virtualized server infrastructure and Implemented VMware's vSphere t manage and assist in the High Availability and Disaster Recovery.
• Designed, built, and Implemented onsite level II Data Center.
• Implemented Redundant SAN environment for 7 days, 4 weeks, 12 months, 3 years replication and recovery of production data.
• Designed and Implemented upgrades t processes, and hardware infrastructure t insure compliance with ITIL, Six Sigma, ISO standard processes and procedures, as well as regulatory compliances of SAS, HIPAA, and SOX.
• Introduced virtual desktops utilizing VMware t manage and reduce resources and reducing OPEX by 20 .
• Developed custom BI tools, java application, and .net applications t automate custom process. Developed B t B ecommerce applications integrated with SAP brand ERP systems. Developed processes t convert Proprietary DMS/ERP system data t migrate t SAP ERP systems.
• Developed and Implemented 3 year road maps in 12 months, in which over 120 new applications where introduced, covering New product development and the new product SDLC.
• Design , development and Implemented a new product offering to the number one revenue generating stream that reduce cost by 40 and increased profit and additional 30
• Responsible for managing, directing, and developing the human resources for the division of Production, PMO, IT, Development, Operations, Engineering, Engineering Sales and Customers support.
• Developed and implemented and tuition reimbursement program, as well as education investment.
• I conducted quarterly continuous improvement reviews of all direct reports t ensure alignment with personal and corporate goal.
• Standardized review measurements for a true quantitative and measurable evaluation of talent.
• Implemented a talent retention policy that would ensure that high performers are identified, and rewarded, as well as ensure that the right talents were being utilized for the right tasks.
• Reducing staff by 30 , while increasing productivity by 45 .

Confidential

Sr. Configuration Manager/Sr. Project Manager

• Develop and implement the organization's IT mission, strategies, and scope, for the next 5 years for one of the largest most transactional intensive systems in the world, with over 25billion API calls per month, in a 100 uptime environment. Develop and implement the organization's IT Governance process and procedures via SDLC. Manage IT department staff, project schedule and project budget and develop plans t maximize employee's output. Delivery and management of new technologies oversee the actions of a team encompassing web design, help desk technical support, and software development. Co-ordinate all technology issues with all divisions of the organization. Traditional department management functions including IT governance, fiscal responsibility, resource management, project management, and administrative detail. I have designed, implemented, provided project support, provided project leadership on projects including:
• Responsible for one of the World's most transactional intensive systems in the world and all deployments of test, quality and production software and hardware infrastructure configuration, managing over 5000 virtual machines across 5 WAN domains across 3 continents. Maintained 5 9's SLA and managed on and off shore resources for 24 X 7 X 365 system uptime, while averaging 280 deployments t production per year, covering Hotfix, Major Releases and Minor releases.
• Oversaw the planning and implementation of multiple IT projects and an average of 280 planned deployments t production with a defined beginning and end. Works with client departments t coordinate systems testing, installation, training and support.
• Developed partnerships with all business units and with project sponsor t define project objectives, scope, schedule, and budget, as well as establish project charter and plan, including success criteria.
• Oversaw the evaluation of business and system requirements and project related research on business and technical trends and dependencies. Lead and directed project teams t meet project objectives. Reviewed, evaluated baselines, executed project plans, schedules budgets, allocated staff and budget resources t meet changing corporate needs.
• Identified and negotiated schedules, milestones and resources required t meet project objectives and success criteria. Modifies schedules as required, organized and guided project operations through the use of best practices and standard methodologies.
• Provides input int staff performance evaluations and objectives. Provides coaching, mentoring and guidance t project team members and/or others in Project Management roles.
• Developed and Implemented applications that were directly integrated with the Salesforce CRM API. These applications became the email and direct targeted marketing platform for Salesforce.com and eventually the driving force behind Salesforce.com purchasing the company for over 2-billion dollars.
• Virtualization: Designed, implemented, and provide support for a complete virtualization of hard ware infrastructure. Utilized MS System Center Configuration Manager and Hyper V t manage and maintain thousands of virtual servers over multiple domains, and environment. Responsible for all configuration and design of system design and specs.
• Assisted with developing a proven thought leader in the world of digital, social and E-Commerce marketing, therefore provide expertise in Web, M-Comm and Integrated Business Models, preferably with in-depth knowledge of Customer Service, Sales, Marketing, Distribution, System Development/Integration and Financial Services.
• Software and E-commerce Development: Responsible for the management of the SAS Enterprise Application configuration and migrations from development t testing, and testing t production. MS build , wix development, and C . Developed custom BI tools, java application, and .net applications t automate custom process improving efficiency by 40 . Develop B t B Ecommerce applications integrated with ERP, and CRM systems .
• Data Warehousing System: Implemented data warehouse for Procurement Department t provide easy access and analysis of inventory data with viable reporting tools. Successfully delivered project under budget.

Confidential

Sr. IT Manager/PMO Director

• Develop and implement the organization's IT mission, strategies, and scope, for the next 5 years. Develop and implement the organization's IT Governance process and procedures via SDLC. Manage IT department staff, project schedule and project budget and develop plans t maximize employee's output. Delivery and management of new technologies oversee the actions of a team encompassing web design, help desk technical support, and software development. Co-ordinate all technology issues with all divisions of the organization. Traditional department management functions including IT governance, fiscal responsibility, resource management, project management, and administrative detail. I have designed, implemented, provided project support, provided project leadership on projects including:
• Extensive demonstrated work experience in User Interface UX/UI Design/Development and/or Human Factors Usability Engineering, strong understanding of Human Computer interaction and Human Factors Engineering, and proven experience translating business opportunities int best in class web site design for both B2B and B2C Web Sites, encompassing the E-commerce transaction life cycle from OLTP, EDI, SET, Merchant-Shopping Cart Payment Gateway transactions, t ACH-Merchant issuer fulfillment transactions.
• Cloud Infrastructure Architect Systems Engineer and Software development expert with over nine years experience designing, implementing, and supporting interactive cloud environments systems, web sites and applications. Experienced in project management, Web design, e-commerce, systems analysis, troubleshooting, and quality control. Demonstrated success in motivating, coaching, and leading technical design teams to achieve results. Consistently recognized for completing projects on time and within budget
• Virtualization: Designed, implemented, and provide support for a complete virtualization of hard ware infrastructure. Using VMware's Virtual Infrastructure 3.5 the organization's network hardware infrastructure was reduced by 80 . Thus reducing capital investments by 250,000 in hardware, and, 150,000 in support/year. Organizational productivity was increased by 26.5 and IT productivity was increased by 53.8 .
• Storage Area Network SAN : Designed, implemented, and provide support for SAN infrastructure. The implementation of the SAN int the organization's infrastructure was a key component in the consolidation of all data which an allowed for a seamless virtualization implementation. The SAN has become the heart of our network infrastructure allowing seamless integration of Disaster Recovery and Business Continuity.
• Disaster Recovery and Business Continuity: Developed and implemented Disaster Recovery Plan DRP as well as Business Continuity. The organizational DRP is robust complete with 99 SLA, High Availability, and Failover to a Co-location designed for Natural Disasters. The current Recovery Time Objective RTO is less than 1
• SharePoint: Setup, Designed, implemented, and provide support and administration for Microsoft SharePoint Server 2003 and 2007. Developed custom applications, pages, and sites for organization's MOSS environment. This implementation has resulted in the realization of a paperless office. Reducing paper consumption by 90 and increasing productivity 70 . The used of custom developed MOSS application has increased effectiveness in our manufacturing process by 65.5 .
• ERP Integration: Complete implementation, migrations, and integrations of SAP brand ERP systems. Developed custom BI tools, java application, and .net applications t automate custom process improving efficiency by 40 . Develop B t B ecommerce applications integrated with SAP brand ERP systems allowing customers access t inventory and reducing customers' inventory turns by over 100 . Develop processes t convert Proprietary DMS/ERP system data t migrate t SAP ERP systems. Supported 300 users on SAP brand ERP systems.

Confidential

Asst Director of IT/PMO Director

• Support corporate-wide projects in the selection, delivery and management of new technologies I oversee the actions of a team encompassing web design, help desk technical support, and software development. I manage staff, project schedule and project budget by utilizing software such as MS Project. I supervise traditional department management functions including fiscal responsibility, resource management, project management, and administrative detail. I am the designer and creator of New Intranet Communities new online management systems for VSS and clients. I have acted as IT Director for the Indiana Department of Correction in the absence of the current IT Director. I provide project leadership on projects including
• Software Development: Guided Intranet development and deployment from initial phase through company-wide roll-out, for both B2B and B2C Web Sites, encompassing the E-commerce transaction life cycle from OLTP, EDI, SET, Merchant-Shopping Cart Payment Gateway transactions, t ACH-Merchant issuer fulfillment transactions, using both Java and .net Platforms, as well as Oracle, MSSQL Server and MySQL server backends.. Developed complete IT Governance processes which reduced help desk volume by 37 in three months.
• User Interface UX/UI Design/Development and/or Human Factors Usability Engineering, strong understanding of Human Computer interaction and Human Factors Engineering, and proven experience translating business opportunities int best in class web site design for both B2B and B2C Web Sites, encompassing the E-commerce transaction life cycle from OLTP, EDI, SET, Merchant-Shopping Cart Payment Gateway transactions, t ACH-Merchant issuer fulfillment transactions.
• Created a fully automated Web ordering/payment system using ASP XML, merging customer database with Web presence t provide a personalized experience for customers. Implemented a relational database system t maintain inventory records for hardware and software, ensuring software license compliance for all installations. Implemented Web-based project management tools t coordinate the activities of team.
• Data Warehousing System: Implemented data warehouse for Procurement Department t provide easy access and analysis of inventory data with viable reporting tools. Successfully delivered project under budget.

Confidential

PMO Director/ Software Engineer

• Support corporate-wide projects in the selection, delivery and management of new technologies I oversee the actions of a team encompassing web design, help desk technical support, and software development. I manage staff, project schedule and project budget by utilizing software such as MS Project, and Primevera management. I supervise traditional department management functions including fiscal responsibility, resource management, project management, and administrative detail. I am the designer and creator of New Intranet Communities new online auction systems for VSS and clients. I provide project leadership on projects including
• Extensive demonstrated work experience in User Interface UX/UI Design/Development and/or Human Factors Usability Engineering, strong understanding of Human Computer interaction and Human Factors Engineering, and proven experience translating business opportunities int best in class web site design for both B2B and B2C Web Sites, encompassing the E-commerce transaction life cycle from OLTP, EDI, SET, Merchant-Shopping Cart Payment Gateway transactions, t ACH-Merchant issuer fulfillment transactions.
• provide strategic leadership and oversee day-to-day execution of the company's interactive marketing activities, including digital advertising, e-commerce, email/CRM and social media. The E-Commerce Director will collaborate with colleagues in Marketing, Merchandising, Operations, etc. t help achieve the Company's financial and brand-building objectives. This person will build a new digital marketing/e-commerce team and be accountable for the e-commerce P L. Candidate must be a hands-on, pragmatic leader capable of delivering results in a fast-paced, entrepreneurial environment.
• Was a member of the project management team that handled one of Eli Lilly's largest, 500,000,000, shut down.
• Oversaw the planning and implementation of multiple projects and an average of 500 reporting human resources, with planned deployments t production with a defined beginning and end. Works with client departments t coordinate systems testing, installation, training and support.
• Developed partnerships with all business units and with project sponsor t define project objectives, scope, schedule, and budget, as well as establish project charter and plan, including success criteria.
• Oversaw the evaluation of business and system requirements and project related research on business and technical trends and dependencies. Lead and directed project teams t meet project objectives. Reviewed, evaluated baselines, executed project plans, schedules budgets, allocated staff and budget resources t meet changing corporate needs.
• Identified and negotiated schedules, milestones and resources required t meet project objectives and success criteria. Modifies schedules as required, organized and guided project operations through the use of best practices and standard methodologies.
• Provides input int staff performance evaluations and objectives. Provides coaching, mentoring and guidance t project team members and/or others in Project Management roles.
• While handling the duties required by the 500,000,000 Eli Lilly shut down, I was required t take over the duties of salvaging the worst project in our company's history. I was able stop some of the losses and recover 300,000 of projected losses of 400,000.
• Present cost proposals, budget analysis, and market research t head decision makers CEO, CFO, CIO of fortune 1000 companies.