PROFESSIONAL SUMMARY

• Results-driven, PMI certified, MS Certified, versatile Senior IT Project Manager with 10 years demonstrated success in project management and project management development, standardization, and implementation 15 years of success in organizational leadership, including long-term and near-term organizational planning and business management functions. Consultant and trusted advisor with strong analytical skills, adaptable project management methodology, sound personnel management approach, excellent negotiation and problem solving capabilities all have been successfully adapted and applied to support and impact positively the development and achievement of business strategies and goals. Excellent communicator capable of presenting programmatic, project management and technical topics to clients, peers, and senior leadership.
• Possess a broad range of organizational leadership and management experience in diverse IT/IS roles including Director of Professional Services, Senior IT Project Manager, Software Development Project Manager IT, Implementation Manager, Technical Delivery Team Manager, IT Project Leader and Business Manager. Also, possess rich and diverse client-facing leadership experience in program management, project leadership, contract administration, and team management. This experience resulted in developing, fostering, and maintaining open professional relationships between key stakeholders in client and internal organizations, enhancing client satisfaction and organizational effectiveness.
• Demonstrate resourceful, collaborative decision-making skills, solid interpersonal skills, and sound people management skills, able to identify, analyze, anticipate, prevent, mitigate, and resolve issues, risks, or problems. Business experience includes providing cost-effective decisions in portfolio, project, and personnel management while enhancing customer satisfaction, operating efficiency, staff performance, and retention. Work effectively under pressure and consistently meet critical deadlines.

WORK EXPERIENCE

Senior Project Manager

Confidential

• Center for Clinical Standards and Quality
• Lead team of five project managers in providing project management services and training to the organization
• Organize the team and make work assignments to insure delivery of project management services
• Develop tool for evaluation and conduct evaluation of project management capability and maturity of organization using the Project Management Institute's Project Management Body of Knowledge
• Write and present recommendations on development of project management skills and capabilities in the organization
• Guide the development of training materials to improve organizations project management
• Develop strategies to improve needed capabilities to include standards, evaluations, procedures, and reporting
• Evaluate project schedule construction and adherence to industry standards and best practices
• Mentor and lead project managers development and delivery of standard operation procedures for reporting, change control, and integrated master schedule maintenance
• Developed and delivered strategy for providing insight into projects progress and health using integrated master schedules
• Document steps to create reports and dashboards for use in monitoring project progress
• Train on how to use MS Project 2010 for tracking tasks, creating custom fields, tables, views, and reports
• Manage time and materials contract within budget and approve timecards and invoices
• Monitor budget consumption and provide Earned Value Metrics
• Facilitate meetings with customer and internal team meetings
• Select Genova Accomplishments: Had recommendation for focusing the growth of project management capabilities on core business projects accepted and implemented. Demonstrated value of work break down structures and implemented planning necessary to develop them and use them in creating schedules.

Confidential

• Center for Medicare
• Lead team of four business analysts in the solicitation and development of business requirements for the Medicare Shared Savings Program MSSP
• Provide quality analysis of all requirements documents for delivery to customer
• Analyze contract deliverables, create project schedule to achieve them
• Maintain project schedule and monitor team activities to deliver requirements
• Work with GTL to provide direction on work priorities and the quality of deliverables
• Consult with GTL and Genova Program Manager on iterative requirements solicitation and documentation process
• Consult with CMS Program Manager on project schedule tasks and project schedule development
• Consult with business owner on requirements processes and appropriate requirements construction
• Coach and mentor business analyst in their role and provide job aids for critical job related tasks
• Monitor and perform process and procedure compliance on project
• Collaborate with other project managers in the review and improvement of project management procedures and artifacts
• Collaborate with Genova Program Manager in the creation of program wide project status reports
• Select Genova Accomplishments: Created project schedule that can be reused for all requirements writing efforts. Created estimation worksheet that can be reused for all requirements writing efforts.

Senior Project Manager

Confidential

• Responsible for managing all aspects of a program which included multiple, complex integration and implementation projects including project planning, executing, controlling, and closing
• Maintain multiple project schedules insuring these accurately reflect the contracted deliverables, needed work breakdown, and contributed to stakeholder understanding of progress toward completion
• In this role, responsible for time, cost, quality, human resource, scope, and risk management
• Constantly monitor project for necessary or desired change and effect that change when appropriate
• Lead and coach team members to help them achieve individual success and project deliverables
• Continuously assess resource workload, make appropriate decisions regarding priorities for work, and distributed individual work assignments
• Closely coordinate the need for additional technical or development resources to achieve success in a fast-paced delivery setting
• Educated project stakeholders in advanced project management methods to achieve client satisfaction and overall project success
• Serve as the primary interface and focal point for communication with Project Management Office, Project Sponsors, and Executive Sponsors
• Collaborate with functional managers, product managers, and program managers to insure quality delivery of services and products
• Provide expertise to other team members to assist in problem resolution.
• Own and drive problem resolution so that timelines are met and product capabilities are delivered
• Select Global Scholar Accomplishments: For implementation project in recovery, created and implemented successful plan of corrective action, built relationships with internal and external stakeholder and leveraged these to aid in the recovery of the implementation mentored other project managers in project management, quality management, and estimation methods.

Software Development Project Manager

Confidential

• Responsible for all communications regarding development and delivery progress to stakeholders across multiple companies, and to the Department of Health and Human Services Early Retiree Reinsurance Program ERRP program manager
• Serve as the Maricom point of contact on the task order
• Coordinate development activities for the three-zone architecture used by CMS
• Define work to be performed by technical resources on multiple technologies and platforms
• Supervise Java, Mainframe, and PEGA developers' activity to conform with appropriate coding standards and System Development Life Cycle activities
• Provide oversight for time entry and invoicing for the team members
• Maintain budget documentation and provide budget updates and projections to both internal and external stakeholders
• Create and maintain project artifacts in accordance with contracted requirements and industry best practices
• Hire, coach, lead, and evaluate Maricom employees as they perform their roles on the project
• Select Maricom Accomplishments: Successfully deployed this payment system under short delivery timelines and external political pressures. Successfully managed limited development resources to meet customer needs through six major releases and twelve supplemental releases in eight months.

Information Technology Specialist

Confidential

• Performed duties as Project Management Subject Matter Expert for National Level Repository Program NLR under the Electronic Health Records EHR Incentive Payment Program of the Health Information Technology for Economic and Clinical Health HITECH Act
• Created, maintained, and presented project budget
• Created, maintained, and presented project schedule for implementing program deliverables
• Coordinate cross-functional team system integration and implementation efforts
• Select CMS, OIS Accomplishments: Within two weeks of joining the organization successfully transitioned responsibilities for budget formulation, and successfully presented to senior management in the same month. Learned Clarity Project Management Information System software used for Project Management Information System and began training across organization to meet program status requirements. Established and implemented project management guidelines for cross-functional team project schedules and contractor submittals of project planning and schedule documentation.

Director, Professional Services

Confidential

• Serve as executive sponsor and IT implementation consultant for clients in 28 states in which company has business, worked with client executive sponsors and stakeholders to align expectations with contracted professional and support services
• Represent corporate interests in all hands-on customer relations including contracting, implementation and follow-on support services
• Responsible for the day-to-day management of personnel and portfolio of multiple projects undertaken by the services organization
• Create project selection criteria in support of corporate strategic direction and conduct business analysis to provide a basis for decisions of program or project inclusion in services portfolio and company business plan
• Provide leadership, mentoring, and direction to project managers and their matrixed teams, empower teams by establishing clear accountability and authority for delivery
• Perform as project management subject matter expert while managing multiple projects
• Responsible for all project management capabilities throughout the company, including the development, improvement and maintenance of repeatable project management processes which contributed to the success of company's project management efforts
• Adapt and refine company project delivery methodology to allow for flexibility and responsiveness in meeting the dynamic nature of business requirements
• Monitor effectiveness of this iterative software development life cycle and project management methodology through team meetings, project budget and schedule reviews
• Develop project aids such as project schedule templates, communication plans, and risk assessments, which document all steps, resources types, and estimates of the companies SDLC and improved the overall project management success
• Conceive, coordinate, sponsor, and implement an internal Quality Initiative for project management, business analysis, and technical delivery
• Facilitate client and cross-functional team meetings and negotiations
• Provide trusted counsel while seeking resolution to conflicts both with clients and within the delivery team
• Ensure project managers monitor and control financial aspects of projects in compliance with established standards and methods
• Mentor and train project managers in development, maintenance, and execution of project plans and schedules
• Review actual and potential project risks provide direction on risk mitigation strategies for more effective control and execution of contracts and projects
• In this area of responsibility, also conducted performance appraisals of project managers, and team members
• Coordinated required resources with other functional managers during pre-sales activities, software implementation, and follow-on maintenance delivery
• Provided pre-sales and marketing support, responded to requests for proposals, drafted services proposals, created staffing models, budgets and contract documents
• Select Spectrum K12 Accomplishments: Successfully created, coordinated, and completed an internal quality initiative that drove higher customer satisfaction into all accounts in which it was used. Developed repeatable, sustainable account and product management capabilities within project managers and teams. Solidified lean, agile project management approach for new product delivery methodology. Because of developing strong client relationships was able to sign highest amount of add on services sales in company history.

Senior Project Manager

Confidential

• Consult with senior management on project delivery topics and provided training on project management at company-wide project managers' professional development efforts
• Responsible for the collaborative, coordinated management of multiple related IT custom application development projects, planning and delivering all customer service and project management for seven clients' implementations and use of a special education data management system throughout multi-year contracts totaling 2.61 million in annual revenue
• Work in conjunction with steering committees and clients' senior level management teams as liaison to drive program goals and project objectives, to direct business organizations toward achieving intended results within contracted time and budget
• Create work breakdown structures, project schedule templates, resource requirements, milestone tracking and delivery status documents, that improved the company's integration of consistent project management methods and terms
• Develop and prepare project plans, functional specifications, project status reports, and project schedules in accordance with currently used methods and industry project management best practices
• Revise project plans and implement risk management criteria to monitor and respond to issues and risks during contract delivery
• Responsible for monitoring SDLC and correcting troubled projects
• On troubled projects, provide project analysis of project controls, reporting, and management artifacts, conduct customer interviews and team roundtable discussions to define the state of delivery and root cause of situation
• Manage direct reports, sub-contractors, and client delivery to meet aggressive turnaround requirements while maintaining commitment to high quality work product
• Create accurate project budgets and forecasts, monitor, and control financial aspects of projects including invoicing and receivables, cost and return on resources, and expense control
• Select Spectrum K12 Accomplishments: Formulated a risk management and mitigation process that was applied successfully by other project managers. These efforts of continuous improvement added to the overall maturity of project management and software implementation capabilities of the company. Rapidly turned troubled projects around and created positive business references for the company. These improvements decreased the time peers needed to create new project schedules, which resulted in lower costs of projects. Proposed a plan of action to deliver a more suitable product for clients that also benefited the company.

IT Implementation Manager Site Transition Manager

Confidential

• Provide leadership in all aspects of program, which included: customer relationships with multiple COTRs and other government stakeholders requirements gathering obtaining, organizing and directing resources, staff communication program planning, risk analysis and mitigation issue tracking and resolution, project planning, scheduling, and execution
• Manage program by planning, directing, and coordinating activities of project leaders across multiple components of work linked to the successful delivery of services to 15 different organizations
• Work directly with the Navy-wide PMO in this implementation effort
• The implementation includes: infrastructure design and implementation from wide area network WAN local demarcation point to end user wall plug service print services design and implementation, including equipment ordering and placement for compliance with service level agreement SLA
• Application testing and integration of both commercial and government-off-the-shelf COTS / GOTS for compliance with information assurance IA requirements base-wide desktop and portable hardware order processing, building, deployment, and acceptance
• Logistics bill of material, purchase order tracking, equipment issuing, shortage, and overage issue resolution and micro-server farm facility and server build out
• Select EDS Accomplishments: Provided overall program management for multiple Navy sites, transitioning 3,000 end users into new intranet and desktop environments. Successful transition of first site generated 5.12 million annually.

Technical Delivery Team Manager

Confidential

• Provide management, business, and technical leadership on multi-site, complex legacy and new application integration, multi-component IT custom application development in manufacturing production field under strict performance SLAs, ISO, SDLC, and CMMI Level 2
• Integrate and apply diverse resources to bring together business processes, information, and technologies into a production scheduling system to improve customer's ability to perform business
• Conduct extensive meetings and composed written communications to provide team members and other stakeholders with timely, complete documentation, and records to portray accurately the status of projects throughout the SDLC
• Perform well in multiple roles with increasing responsibility
• Leverage existing customer relationships to improve business relationships and customer satisfaction for IT application development services provided
• Continue to consult in problem-solving and subject matter expert roles for ongoing production support
• Provide immediate impact on building and leading a focused, cohesive, and productive team
• Align team goals to achieve business goals by developing team and individual objectives and professional development plans
• Coordinate the team's training and travel requirements within prescribed budgetary constraints
• Select EDS Accomplishments: Promoted to Technical Delivery Team Manager, while retaining role in site PMO as IT project leader/lead analyst.

IT Project Leader/Lead Analyst

Confidential

• Lead multiple IT custom application development projects simultaneously to integrate third-party software for scheduling and maintenance systems within existing legacy manufacturing environment in manufacturing production utilizing contractual SLAs, ISO Standards, CMMI Level 2 and SDLC
• Direct work of vendor technologists and consultants to achieve project goals
• Lead, coach, counsel, develop, and empower a virtual team that consistently met or exceeded customer and leadership expectations
• Provide guidance and conduct conformance measurement on established Quality Control Measures required by customer under their compliant ISO 9000 Quality Management System
• Learn and teach software life-cycle development processes used on this site
• Monitor adherence to software improvement practices and configuration management maturity best practices
• Contribute to ongoing improvement of software development by participating in CMMI initiation, audits, and process improvements
• Select EDS Accomplishments: Promoted in August of 1999 to project leader.

Information Analyst/Technical Associate

Confidential

• Demonstrate ability to conceive, develop, code, document, and test computer programs for legacy system evolution was in automotive finance industry working under SLAs, and CMMI
• Manage customer expectations regarding business processes, SDLC, technical delivery, and training solutions on projects with increasing scope of responsibility
• Support an online three-tiered production support system using PACBASE/COBOL and DB2/2. This system interfaced with a mainframe application performing real-time data updates for General Motor's GMAC's discounting system CARS
• Participate in ongoing development of new distributed object-oriented replacement system of this legacy mainframe system
• Provide implementation assistance for modifications to existing systems
• Assume lead responsibilities for deployment and conversion of a GMAC department's third party applications this certification process was part of an overall system upgrade project
• Collaborate on process improvements, documentation, and certification support while serving on Capability Maturity Model CMM team
• Select EDS Accomplishments: Became the Business Requirement team's primary point of contact.

Business Manager

Confidential

Exercised management responsibility for all aspects of business operations. Formulated and administered operating budgets, developed and supervised staff, managed physical plant operations and maintenance, evaluated suppliers and negotiated purchases, and administered employee benefit and compensation plans. Advised Pastor on personnel, financial, and budget matters.

Commissioned Officer

Confidential

Served in increasingly more demanding and visible command and staff positions requiring technical expertise, motivational skills, planning expertise, ability to define problems, prioritize needs, and produce under extreme pressure. As Special Projects Officer, conducted in-depth studies and analysis to improve efficiency, reduce costs, and enhance individual and organizational performance. As Team Chief Career Management Fields 16 and 23, researched, developed, and presented Army-wide training methodologies, staffing requirements and organizational plans to senior command level officers.