SUMMARY

• Over 9 years of experience working for insurance and banking projects in business and technical roles.
• Experienced at driving the adoption and enforcement of Scrum rules, removing impediments and fostering self - management.
• Serving as a Scrum master on multiple projects, continuously evaluated the Scrum maturity levels and motivated the team to achieve higher levels by conducting effective Gap Analysis, and fostering a culture of continuous improvement
• Transitioned to Scrum Master from Project Lead.
• Experienced in project management, planning, scheduling and managing dashboards, change requests, issue escalations, resolutions and mitigations
• Experienced in all phases of Software Development Life Cycle (SDLC) and methodologies such as Waterfall, Agile Scrum and Scrumban
• Experienced in meeting consistent high standards of quality work, producing project deliverables and following PMBOK principles and guidelines
• Experienced in Requirements Gathering, Writing Specifications,Change Management, and Risk Management
• Experienced in documenting Project Scope, Statement of Work (SOW), Business Requirements Document (BRD), Systems Requirements Specification (SRS), Functional Specification Document (FSD)
• Experienced in Project Management tools such as Microsoft Project, HP ALM.
• Experienced in agile tools such as JIRA, Rally and VersionOne
• Experienced in conducting JAD (Joint Application Development) sessions, brainstorming, focus groups, interviews and requirement workshops with business for requirement elicitation
• Proficient in IAM management while giving access to various team members using RBAC manager tool.
• Managed both on-site and off-shore teams and ensured that both were facilitated with resources all through the project.
• Good knowledge of creating SQL Queries for Data Validation and Data Integration.
• Close oversight of technical teams on overall product development process through Agile and waterfall methods.
• Preparation of product roadmap by developing project plan and collaborating with cross-functional, onsite, and offshore teams.
• Experienced playing the Scrum Master role for a software development teams that were diligently applying Scrum principles, practices, and theory
• Knowledge of agile approaches such as Kanban, SAFe etc.
• Knowledge and experience with widely successful Agile techniques: User Stories, Velocity, Story Points, Backlogs, Burndown Charts, TDD, Pair Programming
• Ran various Product Development initiatives and created Product Roadmap and strategies
• High impact individual and creative thinker with strong analytical, problem solving, interpersonal, communication, and leadership skills

TECHNICAL SKILLS

Packages: MS Project, MS Visio, WebSphere Commerce Server v7

Languages: Java, J2EE, Python,JSP, HTML, SQL,.NET

Databases: IBM DB2, Cloudscape, MySql, Oracle8i

Operating Systems: Windows,Linux,Sun Solaris

Tools: JIRA, HP ALM, Rally, SCCD, Tivoli Monitoring,Peristudio (Nortel Proprietary tool),Share Point

PROFESSIONAL EXPERIENCE

Confidential, Portland

Scrum Master

Responsibilities:

• Serving as a Scrum master on multiple projects, continuously evaluated the Scrum maturity levels and motivated the team to achieve higher levels by conducting effective Gap Analysis, and fostering a culture of continuous improvement.
• Initiating and facilitating PI meetings, sprint planning, sprint backlog, sprint retro, daily stand-up meetings, demos and other Scrum-related meetings.
• Assisted product owner to communicate to the senior management the importance of enablement of third party software in lower environments. The initiative aided the team to identify issues at an early stage and mitigate the risk significantly.
• Worked with product owner and technical leads in weekly estimation meetings to help review and refine story points.
• Led adaption of documentation, which helped new developers to understand the architecture and instantly start coding. This helped in understanding the ongoing work of other teams and cooperation.
• Groomed the offshore team to adapt the scrum framework creating a sync in the global delivery system and increasing the utilization rate.
• Worked closely with product owner and BA on priorities and backlog refinement on weekly basis.
• Worked closely with other Scrum masters to ensure cross team coordination and also having scrum of scrum on alternate days.

Environment: Agile Scrum,JIRA, MS Office Suite

Confidential

Scrum Master

Responsibilities:

• Worked with product owner, senior management, HR and other business groups to implement the necessary organizational changes required by Scrum.
• Initiated and facilitated sprint planning, daily stand-up meetings, Sprint backlog, sprint retro, demos, backlog grooming and other Scrum-related meetings.
• Assisted product owner by providing insights on items in the product backlog, creating vision on where the product is heading and make prioritization calls.
• Communicated with other management, engineers, product managers and support specialists on product issues.
• Facilitated quick feedback between developers and QA by setting up an environment for daily build and deployment.
• Worked closely with other Scrum masters to ensure cross team coordination and also having scrum of scrum on alternate days.
• Review the playbook on daily basis to avoid any conflicts between the CRD, QA and Dev teams.

Environment: Agile Scrum,SAFE, Rally, HP ALM, MS Office Suite

Confidential

Service Desk Lead

Responsibilities:

• Management reports ( Service Request, Change Request and Incidents)
• Check and maintained the SLA reports on daily basis.
• Allocating and managing staff workloads
• Standardizing support, workflow and client response
• Review the monitoring reports and the incidents.
• Make sure that no ticket is left unassigned by automatically assigning tickets to technicians based on round robin or load balancing auto assign models.
• Communicate better with end users with automated notifications that use custom email templates.
• Automated every step of the ticket life cycle right from categorization to technician assignment by using business rules.
• Prevent SLA violations by enabling multi-level proactive response and resolution escalations.

Environment: ITIL Model, SCCD, IBM Tivoli Monitoring tools, MS Office Suite, SharePoint, Ultimatix.

Confidential

PMO Lead

Responsibilities:

• Billing and invoicing to the customer as per contract
• Associate Allocations
• Won Management
• Implement best practices to reduce complexity, redundancy and improve report performance
• Financial & Admin activities
• Ensure delivery without any schedule or effort slippages
• Create requisite documents
• Train the new joiners
• Facilitated the ISO 2011 external audit and audit renovations.
• Participated the internal and external Quality Assurance audits.
• Conducted/Maintaining the track of the CSS survey and work towards the improvements.

Environment: Ultimatix, Share point.

Confidential

Developer

Responsibilities:

• Provided technical assistance for designing, coding and testing quality analysis for application components.
• Resolved issues relating to critical production by mitigation and problem resolution techniques.
• Coordinated with project teams by providing technical inputs for design specifications of speech applications.
• Implemented development procedures for IVR and speech applications through Java and Web Services.
• Involved in the requirement calls with the sr management.
• Conducted complete review of designs and specifications for all assigned IVR applications.

Environment: Peristudio ( Nortel Proprietary tool), Sun Solaris, Windows 2000/NT, Unix, Periproducer 6.0, Java, VXML, Exceed, ClearCase, Microsoft Visual Source Safe, Mercury Quality Centre, Periphonics 3.0).

Confidential

Developer

Responsibilities:

• Involved in the requirement calls with the sr management.
• Completed the coding as per the given given time lines.
• Built and tested the Unit test scripts end to end.
• In every initiative as a part of the project, have performed the Component integrated testing (CIT), regression testing and testing for negative scenarios as well.

Environment: Periproducer, Peristudio, Secure CRT, Personal Communications, Managenow, Collabnet, Unix, Windows 2000 Professional, HP Quality Center.