SUMMARY:

• Project Professional with 9+ years’ PMO experience simultaneously managing multiple projects and resources
• Proficient with Project Management methodologies (PMBOK) and SDLC (Waterfall, Iterative and Agile) and Enterprise Change Management Systems on multiple domains including financial services, healthcare and government platforms.
• Experienced in managing and leading multiple, complex projects simultaneously across multiple applications and business units, working in matrixed environments.
• Support the PMO with weekly, monthly and quarterly project deliverables.

TECHNICAL SKILLS

Operating Systems and Software: Microsoft Windows Vista, Microsoft Windows, Windows XP Professional, MAC

Software Applications: MS Project Server, PWA, Word, Excel, PowerPoint, Access, Outlook, Quick Books, MS Project, Crystal Reports, MS SharePoint, HP Quality Center, Project Management Universal Workstation (PMUWS)

Graphic/Web Design: Adobe, Acrobat, Corel Draw, MS Visio, Quark Express

Databases: Estimating Tool Database, HP Quality Center, MPS and Risk Database.

Certifications: ITIL V3 Foundations, Project Management Professional (PMP Certificate) (in progress), CMMI Level 3, C2

PROFESSIONAL EXPERIENCE

Confidential, Charlotte, NC

Sr. Project Manager (Consultant)

Responsibilities:

• Successfully led a team of 12+ associates to deploy a $2MM Enterprise wide Global Dashboard project - HR Connect was launched globally for all employees in January 2016. A personalized dashboard was provided for the U.S. population. No Sev 1 or Sev 2 defects detected.
• Implemented enhancements to MyPay widget to improve the current experience for U.S. employees and to prepare for the regional deployment.
• Implemented additional targeting capabilities.
• Enhanced Webtrends reporting to be able to track usage by band, hierarchy, country, region, etc.
• Managed technical projects and activities within Deployments, Moves, Adds, and Changes (DMAC) for various lines of business.
• Responsible for the overall success of IT and non-IT based projects of varying levels of complexity (e.g., process reengineering, building executive dashboards, development of methodologies).

Confidential, Baltimore, MD

Project Manager (Consultant)

Responsibilities:

• Direct report to Program Manager while leading an established team of business and technology resources through the project management lifecycle according to Waterfall, Agile and Hybrid methodologies.
• Provide budgeting, forecasting, and analysis of financial results for a portfolio of projects ranging from $3,000 - $1.5MM, with high level of complexity from conceptualization through implementation.
• Manage marketing projects dat include business, operations, communication, and IT components.
• Managed scope, schedule, cost, quality, issues and risks and report status of the effort to stakeholders.
• Managed project schedule, milestones, critical path, and deliverables using MS Project server and Clarity to ensure time commitments were met.
• Facilitated daily change management (CAB)and deployment planning meetings pertaining to upcoming releases.
• Created presentations, documents and diagrams to present complex ideas to the project teams and stakeholders.

Confidential

Project Manager

Responsibilities:

• Strategically managed multiple projects delivered incrementally with an average lifecycle of about 7-8 months and 800-5,000 hours.
• Conducted project kick-off meetings, defined project objectives and scope, tracked risks, assumptions, and managed detailed project schedules using Microsoft Project
• Support financial managers in project closure ensuring it is completed accurately and timely
• Managed the project estimation process to ensure dat project requests were estimated accurately for all teams involved in implementation.
• Assisted technical team with preparation of deployments including reporting in Release Management meetings.
• Planned, managed, and executed the release of over 200 technology projects of small to major complexity while driving best practice efforts and ensuring compliance with project lifecycle standards
• Reviewed release recommendations with key stakeholders and documented the release recommendation for each release and/or change to production in Release Log. Includes release scope, schedule, deliverables, and roll back plan.
• Maintained the release management schedule for various project and maintenance systems.
• Utilized Planview tool to manage project schedule, resources, and maintain project schedule.
• Weekly and monthly reporting to upper level management regarding project status updates and resource availability.

Confidential

Project Manager (Consultant)

Responsibilities:

• Managed sub-projects on the Pharmacy Benefit Manager transition project: Carve-In Accounts and Communications
• Member of core project team dat tracked the project’s critical path and managed client and internal stakeholder expectations.
• Managed project defects using HP Application Lifecycle Management (ALM) software.
• Work within Clarity PPM tool to manage 300+ project resources, extrapolate data dat track resource hours, variance Forecasting/ETCs and % allocation, project reporting and schedule maintenance.
• Solicit business, user and technical requirements to help develop requirements traceability matrices.
• Served as SharePoint Administrator for the Pharmacy Benefit Management transition project.
• Coordinated schedules and activities, tracking progress, and reporting results.

Confidential

Project Manager (Consultant)

Responsibilities:

• Projects: TRICARE Medical Claims Systems, PGBA Claim Operations, System enhancements and CIO R&D
• Supported matrixed project teams in the development of software in continuous improvement of medical claims insurance processing for active and retired military beneficiaries.
• Simultaneously managed PGBA PMO projects and initiatives through the PMLC/SDLC dat were critically dependent upon each other while adhering to CMMI level 3 quality standards.
• Assisted with managing infrastructure project to upgrade the internal IZON intranet to the new web content manager, which entailed migrating over 7,500 end users.
• Utilized HP Quality Center to manage timeliness of defect issues and criticalities
• Managed work effort variables (scope, timeline and budget and project artifacts) based on CMMI Level 3 standards.
• Documented project risks/issues and provided risk mitigation or contingency options.
• Managed the overall defined process throughout the project life cycle in MS SharePoint.
• Simultaneously lead or participated in technical work sessions with multiple projects.
• Documented Lessons Learned for portfolio of projects.

Systems Used: MS SharePoint, MS Project, HP Quality Center, Risk Management Database, Visio, Databases created via MS Access: Lessons Learned, MPS (Management Practices System), Estimating Tool

Confidential

Project Manager (Consultant)

Responsibilities:

• Managed 300+ project resources through the use of Clarity and Work Bench.
• Interfaced with stakeholders to help define business needs.
• Setting up, attended and provided meeting recaps for Steering committee meetings, ad-hoc planning/strategy meetings, governance/financial meetings, and status touch point meetings.
• Composed, coordinated, and consolidated briefings, talking points, and reports.
• Managed action item logs and analyzed issues/risk.
• Used Agile and Waterfall PM methodology as it relate to the software development lifecycle (SDLC).
• Utilized Lotus Notes to Post documents in team room
• Assist with Solution Delivery Management administration tasks
• Project Forecasting
• Documented and prepared project audit reports for upper level management.
• Weekly update of project schedule at the task level.

Systems Used: MS SharePoint, MS Project, HP Quality Center, Lotus Notes, Clarity and Open Work Bench