PROFESSIONAL SUMMARY

IT professional 20 years with a strong technical and diverse background that has worked in several industries manufacturing, finance, software, healthcare . My experience lies in these key areas, IT Operations, IT Project Management and Analysis.

PROFESSIONAL EXPERIENCE

Confidential

IT Business Requirements Analyst / IT Project Manager Reporting to the PMO Director in a dual role. The first serves as liaison between business users and IT technical teams by collecting, documenting and translating business, functional and technical requirements for IT project initiatives. The second role serves as a project manager, initiates problem solving and works with resource accountability, timelines and deliverables. Accomplishments: Tested and documented software data flows and functional data flows via data mappings into IT systems Developed and documented IT procedures to simplify change management process Created standards requirements and UAT templates Successfully completed several project initiatives ahead of schedule

Confidential IT Project Analyst / Project Coordinator Reporting to the PMO Director, provided project support for Enterprise IT projects utilizing modified Waterfall methodology. Primary technical expert for 5 project managers, assisting with technical translation and understanding the challenges and constraints related to IT projects. Performed detailed project analysis, coordination, budget tracking, purchasing, estimating, forecasting, planning, managing, risk reporting and monitoring of the projects from define concept to closure. Accomplishments: Provided technical testing and project management support for an EIT corporate project implementation for the Service Now application Developed detailed training documentation for data import process of the primary project management system Coordinated the successful implementation of EIT projects, Virtual Desktop VDI implementation, XP to Windows 7 Remediation and Infrastructure Disaster Recovery for internal external applications

Confidential VMWare Tier 2, Technical Operations Support Analyst Responsible for Tier 2 global support, daily production and incident support, troubleshooting, health, and compliance of the global VMWARE estate of 6,000 ESX Hosts, and 120,000 virtual servers. Provided root cause analysis RCA for priority 1 issues. Accomplishments: Lead incident resolver on the team Ensured global production servers 100 uptime with no interruptions Managed to successful completion technical departmental projects SGA / IT Business Analyst at Confidential Managed the discovery, design, requirements and delivery for infrastructure projects and developed applications. Developed and managed Infrastructure Technical documents. Defined purposes, clear roles, tasks, milestones, budgets and measures of success, managed the project estimating activity Accomplishments: Coordinated a production hardware and Oracle database move from Columbus data center to two new data centers with a potential impact of over 20,000 end users world wide. Created global infrastructure documentation for all 4 major applications environments utilizing Visio and Excel.

Confidential Global Technical Operations Analyst at Confidential Troubleshoot issues, patching, and provide technical documentation and status as necessary. Define and document processes to achieve uptime goals. Daily, weekly and monthly reporting to upper management of various quality and status reports. Support VDI virtual desktop integration , VSI virtual server integration and expansion. Accomplishments: Single point of contact to perform technical pre-production testing and compliance for all new global production ESX servers. Delivered project requirements for the implementation of 1,000 servers worldwide Ensured all technical requirements were documented ensuring all projects stayed ahead of schedule. Confidential - Infrastructure Technical Project Team Leader Technical Project Lead responsible for successfully deploying a new Blade infrastructure environment for over 1,000 end-user's laptops and desktop workstations. Coordinated efforts among developers and end-users to ensure overall processes were achieved. Interacted with Honda IT and business senior management to report current and future status and review goals to resolve business issues. Accomplishments: Completed the project 3 weeks ahead of schedule Developed and documented technical processes to achieve success on the project Managed a team of 6 junior technicians to resolve technical, and logistics issues

Confidential Infrastructure Technical Project Lead / Manager Developed new processes and procedures across all business units including the managed services program. Created projects schedules, held customer project status meetings, provided executive management reporting metrics and business analysis of project's economic status. Managed the scope and finances of IT various projects. Managed 6 junior technicians on various projects. Accomplishments: All Projects completed on time and within budget Project - Managed and successfully completed a project for the State of Ohio ODYS , for installation and configuration of 1000 computers for 8 youth prisons statewide. Managed a team of 6 junior technicians. Project - Develop detailed documentation for a large customer, of their network and infrastructure, hardware and software. Delivered detailed diagrams and documentation for the network of over 200 networked servers, and networking technologies.

PRIOR EXPERIENCE 13 years Confidential ERP Senior Systems Engineer Provided nationwide customers expert level technical consulting, onsite and offsite with installations, implementations, upgrades, conversions, troubleshooting and training for the Symix / Syteline ERP and CRM software suite. Performed database management for Microsoft SQL Server 2000, 2005 and Progress Databases. Confidential Senior Technical Services Consultant Compuware ECOSystems Software Application Network Engineer KMART CORPORATION Business Analyst Y2K project FORD MOTOR COMPANY Systems Administrator TECHNOLOGY SKILLS Tools Applications Most Recent: Cardinal Health Specific Tools: Daptiv, SharePoint, Service Now Virtual Systems: ESX / VMware, VSI VDI global production support at JPMorgan Chase for ESX 3.x VSphere 4 5 JPMorgan Chase Specific Tools: SharePoint, Tivoli, ICE, TAMs, ESM, ECMS, EPV, Putty, RDC, Peregrine, CMDB, Alarmpoint, Jira, Remedy ITSM, Service Now, EURC, Healthcheck, last used 2013 JPMorgan Chase Specific Environments: DTS VSI/VDI, VMWare ESX Server production Within 7 years: Operating Systems: Linux, MS Windows 3.1, MS Windows 95/98, MS Windows NT 3x/4x, MS Windows 2000 Server, MS Windows 2000 Professional, Windows 2003 Server, Windows XP last used 2013 Protocols/Topologies: TCP/IP, IPX/SPX, FTP, Ethernet, Token Ring last used 2013 Hardware: Intel PC Server Client , HP Server, Cisco Blades, IBM Server, Dell Server last used 2013 Storage Solutions: SAN, NAS last used 2013 Databases: Microsoft SQL Server 7.0/2000/2005, Microsoft Access 7/2000, Progress 8x 9x, last used 2007 ERP: Core Symix and Syteline Enterprise Resource Planning software versions 3x-8x, last used 2007 Network Software: Novell Netware 3.12, Microsoft NT 4, Microsoft NT 4 Enterprise, Microsoft Windows 2000 Server Remote Management Software: Kaseya, RDP, VPN, ICA All Windows Software: MS Word, MS Excel,Visio, MS Project, PowerPoint Thin Client Technologies: Terminal Server, Winframe, ICA client Citrix Metaframe 3x, 4.x last used 2010 Compuware Network Performance and Fault Tolerance: Ecoscope, Ecotools, Ecosnap Microsoft Certifications: Windows NT 4 Enterprise Server, Windows NT 4 Workstation, NT 4 Server