GENE HARRIS

Director / VP / Senior Technical Project Manager / Senior Program Manager / Scrum Master/ Product Owner / e-Business / e-Commerce / Interactive Marketing / Digital / Marketing Technology / Digital / Enterprise Mobility / Mobile / Information Technology

PROFESSIONAL EXPERIENCE

Confidential

Confidential - A 5 billion provider of various products and services for the energy, transportation, chemical, and construction sectors.

PROJECT MANAGER / DIGITAL MOBILE STRATEGIST

• Developed Digital/Mobile Playbook - grew the original ask around digital guidelines into a digital / mobile playbook containing the following deliverables:
• Interface/Interaction Design Guidelines
• Mobile Delivery Support Process Lifecycle
• Mobile Organization Model
• Mobile Vendor RFI Request for Information Questionnaire
• Baseline Style Guide Concept
• Digital Analytics Model using Google Analytics
• Presented deliverables to the CIO and Executive Director of Applications.

Confidential

The largest domestic airline based on passengers carried, with revenues of 17 billion.

• forecasting , depending on the need.
• mobile , release management, change management, financial management budgeting
• management, program management, project management application, infrastructure,
• Performed a variety of functions, including agile project management, portfolio
• of several project managers on a 3-year, 70 million program 2 years .
• 6 million program 9 months , a 13-month, 10 million program 6 months . Acted as one
• Acted as Program Manager on a 5-year, 8 million program 2 years , an 18-month,
• AGILE PROJECT MANAGER / SENIOR ENTERPRISE MOBILE PROJECT MANAGER / PORTFOLIO PLANNING ANALYST / E-COMMERCE/INTERACTIVE/DIGITAL PROJECT MANAGER / SCRUM MASTER southwest.com / APPLICATION/INFRASTRUCTURE PROJECT MANAGER - Contract
• Published Agile Metrics/Reports extracted data out of JIRA and generated various charts and graphs such as burn down charts and cumulative flow diagrams.
• Resolved impediments and blockers Addressed issues raised by the Team in the daily standups and retrospectives.
• Managed BYOD Bring Your Own Device Roll-out - managed the roll-out of a BYOD program using AirWatch Mobile Device Management , Box cloud-based file sharing , and SecureAuth two-factor authentication/digital certificates . Included the coordination of solution implementations for Wi-Fi, VPN, and email involving the efforts of 6 internal Teams and 7 vendors across several time zones and multiple continents.
• Mentored team members mentored multiple team members at the request of either Leadership or the individuals themselves on both a formal and informal basis.
• Provided mobile device mobile user support - proactively developed and managed a support communications strategy that included new MDM enrollment confirmations, certificate expiration notifications, MDM 'un-enrollment' surveys, and customer recovery emails. Created a series of 25 'How To' documents covering common mobile user questions or problems that were leveraged by the Corporate Help Desk.
• Built, managed, and executed a Portfolio project schedule and associated Roadmaps built, maintained and published weekly to Senior Leadership a portfolio schedule roadmap views representing the milestones and dependencies between a 60 million portfolio of programs and projects.
• Proactively built Technology Department Forecasting Models - Built Excel forecasting models for a single portfolio that, at the request of the Planning Director, were scaled to cover all 1,600 resources in the Technology department. Provided graphical views by Portfolio, by Program area, and by Prioritization group that were used as communication vehicles in the monthly Executive Governance meetings.
• Delivered International Connect took over mid-stream as Program Manager of this 6 million initiative and delivered to completion. The project and 1,200 task project plan and integrated milestone plan coordinated the work of 20 internal development teams, 8 business unit's training and business process change activities, 5 external vendors, and an international airline.
• Managed mobilization activities and ancillary pieces of a 70 million program Managed start-up and miscellaneous projects over a 2 year period.
• Built, managed, and approved program time reporting plans maintained 8 different plans with 125 resources using Microsoft Project 2003/Project 2010/EPMS and PWA Project Web Access for a multi-year 70 million program.
• Provided Customer insight proactively created and produced a reporting model that compared hourly transaction volumes across major online sales campaigns using Omniture. Created resource utilization reports showing allocations across projects driven by numerous manager groups. Created reports pulling incident, service request, and change request data out of Remedy and ClearQuest. Created dynamic staffing models showing resource allocation and CapEx break-out.
• Increased conversion rates partnered with Marketing on a redesign of the purchase path flow, resulting in a significant lift in conversion.
• Built and coordinated implementation plans presented project status and updates to project stakeholders including the CIO and all IT Customer VPs/Directors on a bi-monthly basis. Led weekly Senior-level project update meetings with the CIO and Customer VPs and Directors.
• Implemented a customized Agile methodology framework implemented a customized Agile development process using Scrum for enhancements/new development and Kanban for operations, adding in principles from Lean software development and XP Extreme Programming as applicable. Managed product/sprint backlogs conducted daily scrums. Sprint demos, and Sprint retrospectives managed/synchronized the task board on the wall and in JIRA produced daily burn down charts and iteration plans.
• Partnered with Enterprise Services Teams - worked with internal SOA Teams to ensure seamless integration and synchronized change management with the C /Java apps.
• Managed/Coordinated 8 million, multi-year strategic initiative Initially managed a team of 14 technical resources and 8 indirect resources. Given additional responsibility of the Program Manager/Coordinator for the testing and deployment phases.
• Built, managed, and optimized complex project delivery schedules tracked project progress for management using Microsoft Project Pro/EPMS and PWA Project Web Access as well as several customized reports. Largest plan accounted for over 60,000 effort-hours.
• Validated vendor invoicing and internal financial reporting audited/reconciled contractor invoices > 1 million annualized to the internal General Ledger, ensuring there were no over-billings and that the team's time was applied correctly from a cap/ex standpoint.
• Optimized staffing levels managed short-term and long-range staffing models for both permanent and contractor headcount through the release delivery cycle as input into the budgeting process.
• Provided detailed project status updates to C-level executives presented project status and updates to project stakeholders including the CIO and all IT Customer VPs/Directors on a bi-monthly basis. Led weekly Senior-level project update meetings with the CIO, IT VP, and Customer VPs and Directors.
• Built and managed integrated deliverables selected by the project's Technology sponsor from among 6 project leads to build and maintain the integrated test schedule 40 resources and the integrated implementation plan.

Confidential

• Privately held Internet company focused on the education industry.
• SEO Search Engine Optimization CONSULTANT - Part-Time Contract
• Completed projects related to competitive intelligence analysis, cross-linking strategies, web
• site analytics, creative and user interface improvements, creative copyrighting changes,
• meta-tag keyword optimization, navigation improvements, and conversion funnel
• optimization.

Confidentia

WEB CONSULTANT VP-IT/Marketing Back-fill - Contract

• specialists, content developers, and graphics designers.
• IT/Marketing. Managed a team of 7 people that included .NET developers, SEM/SEO
• Reporting directly to the President/CEO, took over the role formerly held by the VP of
• Built a multi-channel Interactive Marketing model tracked both internal and client performance by customer segment for both web and email activity, pinpointing opportunities Lead, Cost Per Customer, Cost Per Application by site by campaign. Conducted a data mining exercise to evaluate a demographic, contextual, behavioral analysis of the users, where they came from and their paths to conversion. Developed an enterprise business process flow.
• Built project plans / Managed prioritizations expectations built project plans for replicating a .NET framework release to 17 existing and 4 new web sites and re-baselined as needs of the business/priorities changed. Met weekly with the CEO on project status.
• Renegotiated colo agreement tripled bandwidth capabilities while reducing costs 25 .
• Drove Infrastructure Plan included additional digital certs for stronger consumer assurance, installation of site-to-site VPN for enhanced security, deployment of redundant servers in a clustered configuration for improved uptime, and disaster recovery tape back-up strategies for business continuity purposes.
• Improved search engine optimization evaluated both the supply-side and demand-side of industry segments to determine optimum Pay Per Click keywords and sub-domain alternatives. With one campaign, improved conversion 282 , increased leads generated 141 all while reducing COA 49 month-over-month.
• Enhanced Email delivery rates increased by 30 by using list hygiene best practices.
• Provided on call support recycled production email servers, web servers, database servers, and firewall as needed.
• Managed events trade shows built and executed projects plans, developed and measured objectives, managed related email campaigns to customers and users, developed signage, product collateral, and coordinated with vendors on deliverables.
• Administered Branded Email managed user accounts and groups for multiple branded email domains.
• Plugged site conversion funnel holes analyzed visitor paths and internal search engine key phrases to address holes in the online conversion process.

Confidential

DIRECTOR e-BUSINESS DELIVERY

• brands in 8 countries. This included all B2C, B2B, and B2E web sites.
• Orchestrated the delivery process day-to-day operations on 40 web sites supporting 3
• Coordinated a 30 person delivery organization aligned creative web design, interface development, content management , development Java/J2EE/ASP/XML , systems administration NT/Unix/iPlanet/Sun ONE/Cisco Load Balancer , database Oracle/Sybase/SQL Server , project management, and operational assurance analysts, QA testers, help desk work streams for multiple concurrent projects of varying size complexity with aggressive timelines in a very dynamic, fast-paced environment.
• Delivered multiple concurrent projects directed a team of 4 Project Managers. Audited work plans and various plan deliverables. Authored Project Charter and Project Close documentation. Participated in the IT Production Change Control process to ensure that the appropriate groups were notified.
• Planned and managed budgets developed capital business cases, provided input into Cap/Expense plans, and tracked expenditures to plan. Partnered with Finance to monitor 3 million department P L. Developed capacity planning resource allocation plans.
• Managed customer relationships worked with end customers, end users, and internal stakeholders who represented cross-functional teams as well as multiple sales channels and interests.
• Improved operating results partnered with the business in the execution of a strategy that grew online subscribers 84 in 2002, resulting in a 2 million revenue increase.
• Delivered a J2EE eCommerce Storefront Engine drove the move from a proprietary Java API to a J2EE application that used an internally developed Java framework. Included a wireless component that allowed for sales rep sign-up via Blackberry devices. Delivered associated Business Readiness training, Field communication, documentation, etc documentation.
• Streamlined critical business processes utilized web services and XML to integrate web sites with back-end enterprise applications, enabling self-service web provisioning.
• Reduced online fraud implemented CVC Card Verification Code , AVS Address Verification System , velocity monitoring, and a negative database application.
• Communicated status authored weekly status reports to the PMO and represented the business unit at the Go-to-Market.meetings for the Local Service DSL roll-outs. Communicated eCommerce project and issue status to the CEO and other C-level execs.

SENIOR MANAGER WEB OPERATIONS

• Reporting to the EVP of eBusiness, supported 10 eCommerce sites in 3 countries.
• Slashed hosting costs drove the insourcing of a B2C web site, moving from a managed hosting to a collocation arrangement, with a resultant savings of 57 or 456,000 a year.
• Ensured brand equity maximized online sales developed an escalation process for internal and external web sites. Served as the 7x24 facilitation on-call to resolve major operational issues.
• Improved executive decision making personally produced the monthly Ops Review that tracked customer counts, penetration rates, online orders, and traffic trends by product.
• Implemented problem tracking systems procedures partnered with stakeholders to ensure that issues were prioritized resolved. Tracked vendor SLAs against actual results.

SENIOR TECHNICAL SPECIALIST

• executives.
• Drove the enterprise strategy for various Internet technologies, presenting to C-level
• Reporting to 3 different VPs, led the development build-out of the enterprise intranet.
• Improved the user experience formal ad hoc surveys, log file reporting, trend analysis, and a real-time error tracking system that allowed for end user follow-up.
• Championed eCommerce/Internet technologies authored business cases for online billing/payment and the intranet build-out. Presented to the executive management team.
• Encouraged knowledge transfer/code reuse - facilitated code reviews for knowledge transfer and to raise awareness amongst the team of reusable components/code.

Confidential

A major telecommunications provider providing long distance to residential and business

customers.

PROJECT LEADER/MANAGER

• Led the development of both groupware and web-based back-office financial applications.
• Enhanced customer satisfaction surveyed customers, developed implemented action plans, and tracked the resulting changes in perception.
• Improved/Expanded reporting expanded a suite of management reports from 5 to 19 departments all while reducing cycle time 98 , improving quality, adding new features.
• Ensured compliance worked with the various development teams to ensure guidelines for time reporting, project estimating, change request sizing, architectural direction, and UI User Interface standards were being adhered to.

RELEASE MANAGER

• releases. Responsible for the delivery of multiple simultaneous releases.
• Functioned as a program manager/project manager for concurrent billing and CRM software
• Streamlined communication facilitated weekly and ad hoc meetings between development managers and directors to clarify requirements and scope changes.
• Mitigated risks and issues identified, tracked, and accelerated issues and risks through their life cycle to closure via issues logs and risk management plans.

Andersen Consulting Confidential

Now Accenture, is a global management consulting, technology services, outsourcing firm.

SENIOR CONSULTANT

• Performed a variety of roles on several multi-million dollar systems integration installations
• Built simulation models constructed scenario-based models used for business development and project staffing/billing.
• in a variety of industries, including Oil Gas, Real Estate, Government, Banking,Telecom.
• Developed and demonstrated prototypes to clients developed an Executive Information System and a Delinquency Management prototype for marketing presentations.