SUMMARY

• 8+ years of professional IT experience. 3+ years of Scrum Master experience. Focused on Agile Methodologies, Cloud solutions, Big Data Analysis, Business Intelligence, Business Analysis, System Analysis, Salesforce
• PMI Agile Certified Practitioner (PMI - ACP); demonstrated skills in agile practices, tools and techniques: Kanban, Lean, Scrum, Stakeholder Engagement, Team performance, Adaptive planning, Problem Detection and Resolution, Agile Mindset, Servant Leadership, Continuous Improvements.
• Led 2 Scrum teams, Scrum Master for 3 project go lives, Trained scrum teams.
• Efficiency in SAP BPC/AO, FIORI, Tableau, Qlik Sense, Salesforce, Hyperion.
• Proficient in Scaled Agile Framework (SAFe) processes.
• Handling BA projects Cloud enabled CRM Solutions, Big Data, Financial BI domains.
• Proficient working wif Salesforce Service, Marketing, Community Cloud.
• Coordinated Agile/Scrum sessions, User Stories, Task delegation, Project management.
• Proficient in Test Driven Development (TDD) and Acceptance Test Driven Development (ATDD) approach.
• TEMPEffectively Lead JAD sessions between IT team members Business.
• Created Business Requirements Document (BRD), Functional Requirements Document and Technical Requirements Document.
• Process Improvement, Enhancements, Business process designing.
• Process Documentation LOB’s, User Stories, Define and Evaluate complete process.
• Worked wif Subject Matter Experts (“SMEs”) and stakeholders to achieve deliverables.
• Proficient in developing Use Cases, Diagrams (Activity, Sequence, Collaboration).
• Query databases, analyze worksheets, study reports, SQL queries for QA testing.
• Experience using Project and Portfolio management (PPM) platform such as Clarity.
• Domain knowledge in Pharmacy, Insurance, Health Care, Finance/Banking, Retail.
• Provided strategic insights for enhancing Line of services to senior management.
• In depth knowledge of Software Development Life Cycle using various methodologies like Agile, Waterfall, RUP and all the associated workflows and artifacts.
• Proficient wif IT Security and Compliance: Sarbanes Oxley, HIPAA, and Privacy Laws.
• Extensive experience in GAP Analysis, SWOT Analysis, Financial Statement Analysis.

TECHNICAL SKILLS

BIG DATA: Hadoop, Hive, Pig, Scoop, Flume, Oozie, Yarn, Scala

Databases: MS Access, Oracle, MS SQL Server

Operating Systems: Windows 7, Mac, Unix, Linux

Software: Salesforce, MS Project, MS Visio, MS Excel, Word, Power point

BI& CM Tools: Hyperion Essbase, Planning, HFR, SAP BPC 1709, SharePoint, QLIK Sense, Tableau

PROFESSIONAL EXPERIENCE

Confidential, Austin, TX

Scrum Master

Responsibilities:

• Perform duties of Scrum Master / Lead Business Analyst for SAP BPC AO Embedded.
• Enforced Kanban usage, cutting cycle time 25% and increasing productivity.
• Experience in working for a Co-located team., SAP Project Coordination.
• Proficient knowledge wif SAP workflow, tools like TP on demand, JIRA.
• SAP AO 2.7, debugging, optimization, testing coordination, agile tasks.
• Provide functional leadership for Enterprise Agile Transformation.
• Key focus on Task completion, Task follow-up, project budget savings.
• Work closely wif Project management, Business stakeholders, IT teams.
• Coach and mentor stakeholders on their respective agile responsibilities.
• Coordinate development, business teams to deliver projects.
• TEMPEffectively remove impediments to team progress.
• Act as a mentor to team members for agile methodology, work wif stakeholders to understand business process.
• Design new and re-engineer existing business processes procedures; monitor Issues.
• TEMPEffectively coordinate and participate in meetings wif cross-functional teams to develop, implement strategies; evaluate, train team members; utilize Agile, Scrum, Kanban, etc.

Confidential, Watertown, MA

Sr. IT Business Analyst / Scrum Master

Responsibilities:

• Lead high performing Scrum team toward delivery goals using agile practices and coordinated information wif other non-scrum teams involved in the project.
• Facilitated core agile meetings (Sprint Planning, Daily Stand-up, Backlog refinement, Retrospective).
• Lead End-to-End functional, non-functional, technical requirement gathering.
• Transform business requirements and transfer business needs into Salesforce requirements.
• High Level Requirements Gathering- Functional, Technical wif 3 business units (Legal, Procurement, Finance, Growth)
• Mapping of applicable data sets for “IntelliContract” - current CLM System.
• Data mapping of Contract Database of 2012 and CRF - Client Relations form
• Worked on Salesforce configuration and mapped applicable data sets:
• Salesforce Objects - Accounts, Opportunity, In Request, In Contract
• Daily administration and support of Salesforce application
• Communicate system changes to development team through JIRA Process.
• Created customized Salesforce reports and dashboards, report security and data validation.
• Salesforce data import to import/export/insert/upsert mass data records.
• Created combined matrix of applicable data sets to move during Implementation (Phase One)
• Deep Dive requirement gathering w/ finance for multiple line services; Centers, BUCA, CareAdvantage, CareDirect, College Coach, EdAssist.
• Deep Dive requirement gathering w/ Legal; Centers, BUCA, CareAdvantage, CareDirect, College Coach, EdAssist.
• Business process documentation and Redesigning, Evaluate process, Align standards, Work wif internal teams in finalizing the process documentation.
• TEMPEffectively worked wif Project Manager and Creating User stories/tasks during for each phase (Trello.com).
• Process flow diagram for ECLM project.
• Deep Dive requirement gathering w/Growth and Operations.
• In depth Analysis of CPQ functionalities to be added as a solution to accelerate invoicing, billing and signing process.
• Complete Data requirements.
• Complete Nonfunctional requirements:
• Security Requirements
• Protected Information
• Infrastructure Environments
• Disaster recovery
• SOX Controls
• Final approval of LOB cross functional workflows (Legal, Finance, Procurement, Growth)
• High level Use Case Matrix for client and vendor contracts.
• TEMPEffectively participated in demos and vendor scoring for Apttus, CLM Matrix, Conga Novatus.
• Worked wif vendor as primary contact to define to be process and liaison between teams.
• Scrum Master for Qlik Sense dashboard reporting project.
• Lead Agile/Scrum development, User Story/Task creation, maintenance, follow-ups.
• Lead, arrange, and facilitate/participate in key Agile rituals including, daily stand-ups, reviews, retrospectives, grooming, sprint & release planning.
• Participant of Core committee meetings and updated management on teams progress via information radiators.
• Primary Liaison between Product Owner, IT Development, Project Management.
• Responsible for supporting and coaching the Product Owner on Agile/Scrum practices.
• Applied Test Driven Development (TDD) approach.
• Created Backlog list of User Stories and prioritized based on value.
• Estimated User stories through Agile estimation technique; Wideband Delphi.
• Build Project roadmapforproject'sgoals and deliverables presented on a timeline.
• Created User stories/tasks during SCRUM for each phase- Planned, In Analysis, In Dev, In Testing, In UAT using Kanban; Target Process (tpondemand.com)
• Estimated No. of Iterations, ROI%, Total cycle time, Priority of features, Process Cycle Efficiency, Throughput.
• Created Kano Model to check satisfaction level of customers.
• Performed Risk Based Spikes, Created and Monitored Risk Adjusted Backlog (Risk Board).
• Finalize all the KPI’s wif approvals on Business & Technical definitions.
• Finalized BRD & Signed off for the business requirements.
• Mapped validation sources for testing team.
• Elicit, Coordinate Product Owner requirements for UI/UX.
• JAD sessions wif Director of User Experience, Product Owner and Business Owner.
• Worked wif Salesforce team on QLIK Sense integration wif Salesforce to display Dashboards via Community.
• Worked on QLIK Application Security to Access dashboards / UI Object Level access.
• Elicit, Defined, Documented Security Requirements and User Access Requirements.
• Extensive dashboard testing for Parent Survey Satisfaction QLIK Dashboards
• Extensive dashboard testing for Client Survey Satisfaction QLIK Dashboards.

Confidential, Woonsocket, RI

Scrum Master

Responsibilities:

• Scrum Master/Salesforce Business Analyst, concentrated in implementing streamline Salesforce reporting environment.
• Lead the Development of new features, Documented technical aspects of new features.
• Coached team to follow XP process for the Development of Salesforce Dashboards.
• TEMPEffectively lead Scrum for Salesforce Team by setting up agile core meetings (Release Planning, Sprint Planning, Daily Stand-up, Backlog refinement, Retrospective).
• Worked TEMPeffectively wif management and team members to clarify needs and plan delivery of major product changes, future versions and new products.
• Proactively managed risks, assumptions, issues, and dependencies, ensuring dat they are identified, coordinated, mitigated as necessary.
• Measured ROI% of KPIs, Total cycle time, Size of project in story points, Relative contribution of feature, Velocity of iteration, Process cycle efficiency.
• Creation of Kanban Board wif added WIP limit.
• Created Burndown and Burnup charts for tracking team performance and to measure velocity.
• Participated in Salesforce administration; security, standard objects, reports/dashboards, Chatter, Knowledge, Communities, Live Agent, data management and sandbox environments.
• Ensured compliance wif security policy through profiles, roles and permission sets
• Liaise wif customers, sales, customer care leadership.
• Recommend changes in product, process and service improvement in development and configuration; presents high-level benefits of recommendation and explains rationale for selection over alternative solutions.
• Product demo and presentation for customers and users.

Confidential

Business Analyst

Responsibilities:

• Multi state project, Created Business Object Key Indicator Reports.
• Conducted JAD sessions wif SAP BO Developers, Area managers, Team leads, and Project Management teams.
• Worked wif JIRA for bug tracking and Agile project management.
• Performed data analysis for Gaming Technology.
• Participated in planning for the reporting needs of the team.
• Reports created contained critical and important data for analyzing Vendor sales across United States. Gatheird data and analyzed using SQL Queries, Excel, SAP BO Reports.
• Multiple Iteration of Internal Report validations and data approvals, stressing on quality standards, maintaining multiple versions of reports in Clarity.
• Conducted technical specifications and data quality reviews wif the customers to obtain necessary information for sign-off.
• Document, review, and otherwise validate the requirements for a large quantity of existing and new reports ( reports).

Confidential, Newark, DE

Business Analyst

Responsibilities:

• Working on the SAAS model project for the tool (Salesforce.com)
• Master data management in a Salesforce environment
• Gatheird and documented the requirements dat were critical to the business mission.
• Conducted JAD sessions to allow different stakeholders to communicate their perspectives wif each other, resolve any issues and come to an agreement quickly.
• Created Functional and Non - Functional Requirements documents.
• Created Report Specifications wif data mapping for the development and QA team.
• Documented and delivered Functional Design Document to the project team.
• Managed Business, Functional and Non-Functional requirements in DOORS.
• Interpret and communicate findings understood by the average users
• Driven new business and support existing clients by pulling stats dat play a key part in halping sales team close deals and improve current customer campaigns
• Interact wif internal and external clients to extract, interpret, and communicate data.
• Worked on key business insights and provided actionable recommendations.
• Developed graphs/dashboards/metrics from raw data to halp show ROI to customers.
• Compelling presentations to halp the sales team close deals and retain business.
• Compile recurring dashboards to track performance for customers.
• Acted as point of contact and leader on the Analytics team throughout the organization for all products/projects under your purview.

Confidential, Hartford, CT

Scrum Master / Business Analyst

Responsibilities:

• Worked in the capacity of Scrum Master for Hyperion Capital Expense System upgrade project.
• Conducted JAD sessions to allow different stakeholders to communicate their perspectives wif each other, resolve any issues and come to an agreement quickly.
• Lead and Facilitated SCRUM events (Sprint planning, Daily Scrum, Sprint review, Sprint retrospective).
• Created Business Requirements Document wif complete functional, non-functional requirements.
• Created and maintained Agile Backlog list of User Stories wif defined WIP limits.
• Estimated size, determined velocity, schedule work iteratively and incrementally.
• Performed Value Stream Mapping to observe the flow of information and eliminate waste.
• Created Report Specifications wif data mapping for the development and QA team.
• Created Earned Value Management (EVM) metrics to track the progress and status of the project.
• Managed Functional and Non-Functional requirements Backlog in DOORS.
• Heavily interacted wif Data Warehousing team in Metadata Modeling and gathering requirements for product catalogue data load specifications for Data mapping and Data Modeling.
• Understanding of ETL architecture and experience deploying ETL solutions.
• Salesforce data engagement, report generation.
• Created and delivered Data Mapping documents to the project team.
• Developed Use Cases, Context Diagrams, Activity Diagrams, and Process Flow Diagrams using OOD using UML and Business Process Modelling.
• Worked closely wif development team and walked them through the requirements and Functional Design Documents on day-to-day basis.
• Assisted QA in testing and logging defects using HP ALM.
• Assisted the PM to track progress wif weekly estimates of remaining work to be done.
• Performed User Acceptance Testing (UAT).
• Worked on projects wif 15 TB data warehouse on Teradata for financial analytics.
• Thorough understanding of the MapReduce framework and extensive experience in developing MapReduce Jobs.
• Worked extensively in developing Apache Pig scripts and worked on clusters wif about 150 nodes. Created NLP and text analytics applications and prototypes in Python and NLTK.
• Experience in setting up EC2 based clusters having up to 25 nodes and customizing them according to requirements.
• Good experience in developing Apache Hive based periodic BI Queries.
• Ensure dat business data and reporting needs are met.
• Certified Hyperion planning, requirement from the client to be certified to work on the project
• Worked on Hyperion projects wif version 9.1.2.3 and 11.1.2.2 Planning applications
• Business Analysis for cube done, Business requirements document prepared, Migration of data from the Acquisitions from cubes from both the merging firms, consolidated HFM applications, worked wif DRM Text files.

Confidential, Fairfield, CT

Business Analyst (Big Data Consultant)

Responsibilities:

• Business Requirements gathering is done at multi department level, including the teams from outside the US.
• Big Data technology solution is recommended based on the multiple levels of complexity wif healthcare data, was part of the analysis to finalize the products.
• Hands on experience wif Salesforce/Hadoop eco system, understanding of the different formats generated from the digitalization of records.
• Salesforce key resource for administration, security, data uploads, migrations.
• Worked wif the business users to define business requirements and analyze the possible technical solutions.
• Facilitated (JAD) Joint Application Development sessions to identify business rules and requirements wif Business Teams. Then documented them in a format dat can be reviewed and understood by both business people and technical people.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, and Collaboration Diagrams.
• Conducted workflow, process diagram to derive requirements for existing systems enhancements.
• Co-author business requirements document wif project teams. Extracted, discussed, and refined business requirements from business users and team members.
• Facilitated and managed meeting sessions wif committee of SMEs from various business areas.
• Analyzed the data by performing Hive queries and running Pig scripts to study customer behavior.
• Developed software quality plans, test design specifications, and test case.
• Conducted UAT (User Acceptance) Testing.
• Assisted the Project Manager wif various additional activities like creative problem solving, updating documents, and making presentations on power point, scheduling, budgeting and Tracking of the project life cycle wif Team Track.

Confidential, New York

Business Systems Analyst (Consultant)

Responsibilities:

• Identified documented data sources and transformation rules required populating and maintaining data warehouse content.
• Also the project aimed at developing an Advanced Document Management System (ADMS). It was to develop a document imaging software.
• Utilized corporation developed Agile SDLC methodology. Used Scrum Work Pro and Microsoft Office software to perform required job functions.
• Worked closely wif the Enterprise Data Warehouse team to understand repository objects dat support the business requirement and process.
• Conducted Functional Walkthroughs, User Acceptance Testing (UAT), and supervised the development of User Manuals for customers.
• Experience in data governance data stewardship business systems analyst needed to work as part of a team on data governance and writing SQL queries.
• Responsible for writing Test cases to cover overall quality assurance using Test Director
• Performed initial manual testing of the application as part of sanity testing
• Performed various tests such as positive, negative to check business functionality.
• Used SDLC (System Development Life Cycle) methodologies like RUP and waterfall.
• Perform Gap Analysis of the processes to identify and validate requirements.

Confidential

Jr. Business Analyst

Responsibilities:

• Worked on Business Analysis requirements.
• Helped team leads wif the tasks assigned, created workflows.
• Communicated system changes to development team.
• Troubleshoot requests from stakeholder to determine issue types.
• Resolve requirements data issues and respond to questions from the business development teams.
• Reporting on data before the analysis is done.
• Was working wif Project manager and Business team leads to get the tasks done.