SUMMARY

• 15 years of overall IT experience wif 8+ years as Lead Scrum Master and Business Analyst into Finance, Banking, Healthcare and Telecom domain
• Worked in a SAFe - Agile project environment wif close to 200+ team members wif 22 scrum masters
• Strong knowledge on SDLC and Agile methodologies - Scrum Master Certified professional
• Good working experience in Business Analysis Planning, Requirement gathering, elicitation and modeling requirements
• Expertise in Documenting artifacts such as Business Requirements Document (BRD), Functional Requirements Document (FRD), Requirements Traceability Matrix (RTM), Systems Requirement Specification (SRS) and Request for Change (RFC).
• Equipped wif articulate communication and interpersonal skills in building positive work relationships wif clients and professionals at all levels
• Good at Impact Analysis, Gap Analysis, SWOT Analysis, Risk Analysis and Cost Benefit Analysis
• Hand full of experience in writing user stories and prioritizing teh backlog according to business value and owning teh project scope to ensure successful delivery, meeting business expectations and established timelines
• Work closely wif Product Management to create and maintain a product backlog according to business value
• Proficient in handling tools related to SCRUM, Kanban, and waterfall project methodologies including Azure DevOps, Jira (dashboards, jQuery, Kanban, Agile board) and Confluence
• Hands on experience in Change and Incident Management, coordination wif upstream and downstream teams, facilitating team meetings and making sure to meet SLA’s
• Expertise in Agile and Kanban board for App Development and Support
• Translated features into user stories wifin teh team’s backlog while managing, ranking, and prioritizing this backlog to reflect stakeholder’s requirements
• Help foster a safe and trusting environment where conflicts can be navigated in a healthy way
• Extensiveexperience in organizing Scrum Ceremonies like Sprint Planning, Retrospectives, Daily stand-ups,Sprint Review, Backlog refinement, Scrum of Scrums (SoS)
• Experience maintaining Scrum Artifacts like Product Backlog, Sprint Backlog, burn down chart and Burnup chart, Release Burn down/ Burn up
• Assisting team in making appropriate commitments through story selection, sizing and participated proactively in developing and maintaining team standards
• Ensures build activities are coordinated, ensuring downstream dependencies are managed, communicating back to team changes in delivery plan
• Very good working experience of SOAP Web Services, JASON and XML
• Expertise in writing and performing Analysis, black box testing, functionality testing, integration testing, System testing, regression testing User acceptance testing (UAT) and End-to- End Testing
• Received Bravo Award, teh best of Confidential, for teh excellent C-SAT on my automation work and Return on Investment to teh client

TECHNICAL SKILLS

Methodologies: Scrum, KanBan, Lean, Waterfall, V-Model, RUP, XP

Agile Management Tools: JIRA, Azure DevOps, Rally Dev, Confluence, Mural, Power BI Tool

Tools: & Utilities: UML, Rational Rose, Rational Requisite Pro, Rational Clear Quest, Rational Clear Case, Share Point, HP Quality Center

Microsoft Office Tools: MS Word, MS Excel, MS Project, MS Visio, MS PowerPoint & Sharepoint, MS SureStep, MS Dynamics Life Cycle Services

RDBMS: MS SQL Server 7.0/2000/2005 , Oracle 7.0/8.0/9.0, MS Access

Technologies: Exposure to VBScript, Java, JSP,JSON XML, DHTML, HTML, REST & SOAP Web services

Domains: Banking, Finance, Healthcare, Telecom, Media & Entertainment, Gaming & Hospitality

PROFESSIONAL EXPERIENCE

Lead Scrum Master

Confidential

Responsibilities:

• Mentored 2 cross-functional global finance teams, each of 16 team members (Indirect Tax) team members and 6 team members (Account Receivables & Order To Cash)
• Shifting teh focus from completing Agile activities to creating sustainable and measurable business value
• Worked in a SAFe environment wif 20+ scrum masters and 200 team members
• Worked closely wif teh process implementation team, SOS and Integration workshop meetings and coordinated dependencies wifin finance pillar and between cross-pillar scrum teams
• Facilitated mini scrum teams to understand teh dependencies well in advance
• Led teh team to adapt Azure DevOps tool to backlog refinement, capacity planning (story points), sprint planning, tracking and managing sprints
• Following up teh sprint status through Kanban board, burn down charts and reporting tools and communicated team velocity and sprint progress and other metrics
• Re-estimated teh efforts in terms of story points for teh whole project
• Embrace teh concept of continuous learning and instill teh same in teh teams through agile boot camps, lunch and learn sessions and fun engagements
• Facilitated and time-boxed Scrum ceremonies such as Sprint planning, daily scrums, Sprint reviews and demos, Sprint retrospectives and backlog refinement meetings for multiple teams.
• Prepared Project estimations and People/Resource Planning and management.
• Supported product owners/Business Analysts wif product backlog grooming and potential sprint visualization.
• Coach and shield teh Team through teh agile best practices and best SAFe Quality Practices.
• Help teh PO in decomposing teh Epics into Features and user stories to maintain teh product Backlog in a healthy state.
• Helped build consensus around a common purpose, scope, objectives and KPIs, including their alignment to Organization’s overall business strategy.
• Ensured regular updates to teh Product sponsors, stakeholders wif Metrics and Dashboards.
• Generated End of Sprint reports and shared wif teh sponsors, key stakeholders and management.

Business Analyst/Scrum Master

Confidential

Responsibilities:

• Worked to promote transparency across teams and stakeholders by preparing Project Documentation like Business Requirement Document (BRD), Functional Requirement Document (FRD), System Requirement Specification (SRS), Release Notes, minutes of meetings (MOM) utilizing MS office
• Detailed XML and SQL analysis to identify data discrepancies between teh newly designed application and legacy data
• Wrote SQL queries to verify teh data in database and compare it to frontend
• Reviewed Stored Procedures for reports and wrote test queries against teh source system (SQL Server) to match teh results wif teh actual reports
• Proficient in API architectures, authentication mechanisms:HTTP, XML, JSON, REST and Soap APIs.
• TestedREST APIsusingPostmanand documented them usingSwagger
• Assisted QA Teams inAPI, UI, Smoke Test, Integration Test, User Acceptance Test, Regression Tests, Load and Performance Tests usingPostmanand documentation
• Facilitate sprint ceremonies - sprint planning, daily scrums, sprint reviews, sprint retrospectives, stake holder meetings and software demonstrations
• Worked on maturity model for stories developed by team and arranged multiple grooming and pre-grooming session to refine business stories based on INVEST criteria of READY and identify dependencies wifin and across teams.
• Helped in prioritization of customer’s IT initiatives based on needs, strategy, workload and budget
• Identifying new opportunities while talking to customer and provide solution while talking to customer and provide solution while talking to COE and architects from multiple teams
• Educate and reinforce scrum framework and agile methodology to team members and stakeholders
• Enabled Agile team to increase its throughput by 15% by use of swarming around features and other high-collaboration approaches, such as paired programming
• Tracked and managed product backlog, burn down metrics, velocity and task breakdown
• Addressed problems through risk management and contingency planning
• Coached and mentored IT and other teams in Scrum ceremonies and educated product owners in Agile methodology
• Customer satisfaction on Agile-led projects increased by 23% in teh first six months, benchmarked against non-Agile projects

System Analyst

Confidential

Responsibilities:

• Contributed skills for UOB Singapore, Malaysia, Thailand Indonesia and Vietnam which standardized front office transactions
• Managing development and testing vendors teams, verifying environment readiness in SIT, UAT and production environments
• Prepared functional requirement documents for change requests and update teh adaptable functionalities for respective countries
• Prepared technical specification documents shared by Front-end, Middleware and Host teams
• Responsible for producing high quality documents for Test Planning & Strategy, Defect tracking and Process improvement
• Designed and developed a robust and scalable test automation framework dat supports teh client's application running on entirely teh latest web technologies
• Setup teh Automation framework using Selenium Web Driver to run test cases in cross browsers and platforms
• Performed Regression testing on new builds, every modification in teh application using Selenium Web Driver
• Created test plans and requirement traceability matrix and perform end to end testing
• Prepared environment readiness to both SIT and UAT environments to work on Projects and Change Requests in parallel
• Developed Control-M batch scripts for teh projects and new environment setup
• Deployed new build to all SIT and UAT environments using Clearquest and Clearcase
• Provided UAT support during UAT phase
• Coordinated test, release and production cutover activities for successful implementation and GO LIVE.

Test Analyst

Confidential

Responsibilities:

• Involved in Business requirement calls right from teh initial phases of SDLC to understand teh client requirements. Attended Status calls wif clients to represent overall Testing, Defect and Risk status
• Prepared Test Plan, Author Test Report dat consists of Defects, Test execution/Test case design status
• Performed root cause analysis for teh maintenance tickets raised and document teh solution provided to teh client
• Analyzed teh requirements, create Test cases document, prepare Test Data and Test environment for execution, performing Test Execution and Defect resolving
• Developed Automation Frameworks, identifying potential solutions, developing teh scripts for regression test cases and performing regression test execution on every cycle
• Identified Business critical scenarios, developing scripts for Performance testing using various protocols, generating VUsers, monitor teh system performance and analyze test results
• Worked closely wif developers, testers and a variety of end users to ensure technical compatibility and user satisfaction
• Reviewed System Test Cases, UAT test cases and test scripts to make sure dat teh user requirements are met