SUMMARY

• Certified Scrum Master with 6 years of experience in working with multiple teams to help deliver software applications with a client - focus, results-oriented and servant leadership skills.
• An experienced and certified Scrum Master experience in supporting and guiding Scrum teams in multiple locations to organize goals, implement and monitor software development processes and reporting to senior managers on project progress.
• Experienced in the implementation and delivery of the software development lifecycle using scrum framework.
• Expert in removing impediments, facilitating scrum ceremonies/events, and building a cross functional and self-organized development teams from waterfall, hybrid to adopting agile.
• Experience in mentoring/assisting development teams on Testing techniques Automation and Manual while encouraging continuous improvement and learning.
• Working knowledge of SAFe and Kanban. I have used project management tools like Jira, Rally and Visual studios to track my teams work and ensure that the teams meet the project goal on time and within scope.
• Critical thinker and problem solver, able to find solutions to complex problems through analysis and innovative ideas.
• Ability to work with cross-functional team, responsible for improving business process and providing value to the functions they support.
• Ability to communicate with top management, provide reports that demonstrate project progress per sprint using burndown charts and average story point velocity.
• I have coached many struggling and both collocated and offshore new teams and helped them achieve high performance measured by faster development, better quality and fewer release rollbacks.

TECHNICAL SKILLS

Methodologies: Traditional Waterfall, Agile Scrum, Kanban, XP, Hybrid (Waterfall-Agile), SAFe.

Frameworks: SAFe, Kanban, Scrum, Scrum ban.

Modelling Tools: MS Visio, Balsamiq, Adobe Photoshop, Lucid chart, Wireframes, Mockup Screens.

Web Technologies: XML, JSON, HTML & CSS, SOAP, RESTful.

Databases: MYSQL, Microsoft SQL server, Oracle.

ETL: SSIS, Informatica PowerCenter, Talend, SSAS.

BI Tools: Tableau, Power BI, Crystal Report, XSL-FO, Canned Reports, Ad-hoc report.

Environment: s: CI-CD, Dev Ops, TDD, ATDD, BDD, FDD

Testing Tools: HP Load Runner, SoapUI, POSTMAN, Selenium, Swagger.

Documentation Tools: MS Office Suite, SharePoint, Confluence, MS Access, MS Excel, Google Drive, CLARITY.

Project Management Tools: JIRA, Rally, MS Project Professional, Azure DevOps, Java, SharePoint, Service Now, Contact Center- Genesis.

TECHNICAL SKILLS

Confidential

Scrum Master

Responsibilities:

• Mentoring the team transitioning from waterfall to Scaled Agile framework and explained the team members about agile manifesto and principles so that there’s a thorough understanding of agile methodologies and scrum.
• Collaborated closely with the product owner, Product Architect, UX Architect on backlog grooming to keep product backlog relevant and prioritized, ensuring acceptance criteria are agreed upon and stories are ready for sizing.
• Facilitated the daily stand-up meeting, therefore, the development team members are Involved in all phases of Software development life cycle (SDLC) using Agile Scrum methodology.
• Responsible for defining the scope of the project, gathering business requirements, doing gap analysis. Analysed and documented Business requirements and detail design of the software for full understanding of the business
• Generated reports for the analysis and forecast with the help of Crystal Reports. Facilitated the ceremonies and enforced time boxes during sprint execution.
• Generated SQL queries to effectively fetch the required output and generated the reports.
• Used SQL queries for blending and aggregating two tables to produce an effective result as required. Supported the assigned project manager with creating detailed project plans and assisting in developing, scheduling, and tracking project timelines.
• Training Dev teams on SAFE framework (Scrum/Kanban/ART and XP), TDD and DevOps implementation. Coordinated multiple teams for the Enterprise RTE initiative using SAFE for Agile.
• Followed Agile values and principles as outlined in the SAFE Agile Framework (SAFE).
• Used Tableau for aggregating and blending the data from various sources and created an easy report with striking colours.
• Facilitated Scrum ceremonies including Daily scrum meetings, Sprint planning, Product Backlog Grooming Sprint review, and Sprint retrospective and involved in every scrum ceremony.
• Conducted Estimation Training Sessions for the scrum Development team to help them better estimate the efforts required for completing user stories based on Relative Sizing technique.
• Assisted product owner in converting high level requirements EPICS into small User Stories as well as tasks and to write the technical user stories and Functional user stories.
• Made sure user stories are according to INVEST criteria.
• Facilitated team Scrum Games to help build a better collaborative environment within the scrum team.
• Participated and assisted the team during the Program Increment Planning period.

Environment: Oracle SQL, JIRA 6.4, MS SharePoint, Kanban, Confluence.

Confidential

Scrum Master

Responsibilities:

• Facilitate Release planning, Agile estimation (story points), Sprint planning, Lead Daily Scrum Meetings, Sprint review and Retrospective meeting
• Eliminate project impediments by effectively handling risk and providing mitigation plans.
• Closely tracked sprint progress, reporting velocity and managing team capacity.
• Forming skilled development teams, empowering them and ensuring that they are self-organized to resolve minor issues.
• Coordinating with Product Owner to prioritize Product Backlog based on Delivery schedule, Sprint summary, Business Value based on ROI calculation.
• Responsible for conducting the Planning poker sessions to point out the user stories during the planning meetings and Updated the Confidential progress to the product owner/stakeholders on regular basis.
• User Story preparations as per the client expectations and help the scrum team to understand them and ensured that the user stories in the backlog are prioritized and estimated, which includes scheduling and facilitating the planning poker sessions.
• Monitored the burn down charts on daily basis and removed the impediments to the team to maintain the pace of the scrum team.
• Facilitating Confidential Planning and Estimations, Product backlog grooming, Retrospective and Confidential Reviews & Demos and removing impediments by finding the right personnel. Facilitating discussion, decision making, and conflict resolution
• Gathered all the points shared in the retrospective meetings and prepared the Minutes of Meetings and the action items and ensured to address the retrospective action items by the scrum team/respective members before the next Confidential planning.
• Facilitated getting the work done without force, assigning, or dictating the work.
• Helped the senior scrum master/RTE to facilitate the scrum of scrums and the Program Increment (PI) meetings as per SAFe.
• Gathered and reported the velocity graphs to the stake holders for both scrum teams before each Program Increment (PI) meeting.
• Helped the team in understanding the agile concepts and the agile practices to improve the team's delivery.
• Reviewed the User Stories with scrum team to identify the gaps in the Acceptance Criteria and update them as required
• Participated in the bi-weekly Production checkouts and releases along with the team and helped in UAT testing as required.

Environment: Java, Angular JS, Java Script, JSON, JIRA, Oracle

Confidential

Scrum Master

Responsibilities:

• Scrum Master for an AI Chatbots & ML team utilizing SCRUM and Kanban
• Facilitated scrum ceremonies which involves Sprint Planning, time-boxed 15 minute Daily stand up, sprint review and sprint retrospective.
• Managed requirements gathering process for Skil.AI chatbots, workflow automations, Digitization requirements.
• Conducted the daily scrum meetings with on-site and offshore teams as well, to identify impediments and track progress.
• Working closing with Western Union executive leadership to provide next generation highly personalized chatbot experiences that are specifically tailored to the interests, context, and behaviours of the user.
• Plan & Deploy chat bots across more than 20+ countries in multiple languages.
• Protecting the team from over committing and making sure the team doesn’t under commit.
• Brought in Agile Coach best practices such as time-boxing, continuous integration, code/design reviews, transparency, accountability, tracking, product visioning pair programming, slack, generalized self-management empowerment and role training.
• Created Project roadmaps, identified deliverables, helped Product Owners in managing priority and delivery of the product. Assisted Product owner in prioritizing the features.
• Provided training and coaching in Agile & Agile Coach Development principles and practices to development teams, Product Owners, and Scrum Masters.
• Tracked and managed project budget, resource allocation, funding availability and time reporting activities.
• Managed scope and controlled change to ensure team makes progress without facing scope creep and other change related impediments
• Worked on facilitating communication, removing blockers, and making sure the project runs smoothly.
• Enforced the rules of SCRUM and SAFe and actively coached the team towards continuous improvement. Resolved conflicts and managed dependencies with other teams within the program.
• Used data quality validation techniques to validate the data and identified many anomalies.
• Evaluated and integrated above application/enhancement with existing Epic system.
• Coordinate between development/agile team with clients/stakeholders regarding any possible requirement changes.
• Confirm and decide release periods, involved in release planning together with Scrum Master and stakeholders.

Environment: Agile, Agile Coach, JIRA, Excel, User Story, Backlog, Requirement Traceability Matrix, Python, Pandas, Deep learning (Google BERT, Roberta), ML, NLP, Java, Java Servlets, Angular JS, HTML, Mantis, Jenkins, Google Analytics, Word press, AWS, S3, Sage Maker, Jupiter Notebook, PyCharm.

Confidential

Scrum Master

Responsibilities:

• Organized and facilitated overall Release and Sprint planning - including daily stand-ups, reviews/demos, and retrospective.
• Worked with scrum team, product owners and leadership to complete the sprint activities.
• Eliminate impediments and facilitate a team’s optimum performance.
• Communicated team’s status/progress via release/sprint Burndown charts, Story Acceptance rate and defects to make sure stake holders are aware on what is going on.
• Schedule backlog grooming meetings to refine product backlog items.
• Organize sprint retrospective meetings to gather team’s reflection on the process. Identify actions and next steps to improve the future sprints.
• Organized and planned the sprint release cycles with release managers.
• Kept the team focused on the sprint priorities, business values and protecting team from over committing.
• Frequent follow ups and reminders to team on updating rally tasks on daily basis for more accurate reporting.
• Worked with product owners during sprint review sessions to make sure all stories met the Definition of Done and get the stories accepted within the sprint.

Environment: Agile, Waterfall, Confluence,SharePoint 2007, MS Visio 2007, Microsoft Project, Access, Rally, JIRA, Microsoft Office Suite, Quality Centre

Confidential

Scrum Master

Responsibilities:

• Facilitated scrum ceremonies which involves Sprint Planning, 15-minute time-boxed Daily stand up, sprint review/team Demo and sprint retrospective.
• Guides the delivery team toward self-organization.
• Conducted the daily scrum meetings for teams to identify impediments and track progress.
• Introduced the three pillars of scrum - Transparency, Inspection, Adaptation which uphold every implementation of empirical process control.
• Protecting the team from over committing and making sure the team doesn't under commit.
• Removes impediments and empowers the delivery team to remove impediments.
• Interacted with Product Owners and scrum team to define the scope of the project and set the expectations.
• Excellent organizing skills and facilitation skills in Scrum ceremonies which include Daily Scrum meetings, Sprint/Iteration Planning, Sprint Reviews/Team Demos and Sprint/Iteration Retrospectives, and others like Program Increments, Backlog Grooming/Backlog -Refinement, Innovation and Planning Iteration meetings.
• Coordinate with other scrum masters to work in Scaled Agile Framework (SAFe).
• Improved team predictability by tracking team velocity and establishing work in progress (WIP) limits.
• Ensured cross-functional coordination between product owners, analysts, developers, and QA occurred early and often, and removed barriers and blockers for the team.
• Empowered the Scrum Team and shield them from outside influences and distractions.
• Demonstrated ability to motivate, organize, lead and coach Scrum teams across multiple locations.
• Worked with product owner, technical architects, development managers, quality assurance team to elaborate features and stories for the upcoming Program Increment (PI) in Scaled Agile Framework (SAFe)
• Assisted the product owner in maintaining and prioritizing the Product Backlog.
• Worked with product owner in writing and breaking down User Stories to meet the INVEST criteria and in prioritizing the product backlog.
• Calculated team velocity by incorporating capacity planning into sprint planning sessions.
• Estimated the stories by Planning poker technique using Fibonacci sequence.
• Monitored the development progress throughout each sprint to ensure project was within scope and budget.
• Use JIRA tool for setting sprints, monitoring team progress.