SUMMARY

• Certified Scrum Master with 6 years of experience in working with multiple teams to help deliver software applications with a client - focus, results-oriented and servant leadership skills.
• An experienced and certified Scrum Master experience in supporting and guiding Scrum teams in multiple locations to organize goals, implement and monitor software development processes and reporting to senior managers on project progress.
• Experienced in teh implementation and delivery of teh software development lifecycle using scrum framework.
• Expert in removing impediments, facilitating scrum ceremonies/events, and building a cross functional and self-organized development teams from waterfall, hybrid to adopting agile.
• Experience in mentoring/assisting development teams on Testing techniques Automation and Manual while encouraging continuous improvement and learning.
• Working noledge of SAFe and Kanban. me has used project management tools like Jira, Rally and Visual studios to track my teams work and ensure that teh teams meet teh project goal on time and within scope.
• Critical thinker and problem solver, able to find solutions to complex problems through analysis and innovative ideas.
• Ability to work with cross-functional team, responsible for improving business process and providing value to teh functions they support.
• Ability to communicate with top management, provide reports that demonstrate project progress per sprint using burndown charts and average story point velocity.
• me has coached many struggling and both collocated and offshore new teams and helped them achieve high performance measured by faster development, better quality and TEMPfewer release rollbacks.

TECHNICAL SKILLS

Methodologies: Traditional Waterfall, Agile Scrum, Kanban, XP, Hybrid (Waterfall-Agile), SAFe.

Frameworks: SAFe, Kanban, Scrum, Scrum ban.

Modelling Tools: MS Visio, Balsamiq, Adobe Photoshop, Lucid chart, Wireframes, Mockup Screens.

Web Technologies: XML, JSON, HTML & CSS, SOAP, RESTful.

Databases: MYSQL, Microsoft SQL server, Oracle.

ETL: SSIS, Informatica PowerCenter, Talend, SSAS.

BI Tools: Tableau, Power BI, Crystal Report, XSL-FO, Canned Reports, Ad-hoc report.

Environment: s: CI-CD, Dev Ops, TDD, ATDD, BDD, FDD

Testing Tools: HP Load Runner, SoapUI, POSTMAN, Selenium, Swagger.

Documentation Tools: MS Office Suite, SharePoint, Confluence, MS Access, MS Excel, Google Drive, CLARITY.

Project Management Tools: JIRA, Rally, MS Project Professional, Azure DevOps, Java, SharePoint, Service Now, Contact Center- Genesis.

TECHNICAL SKILLS

Confidential

Scrum Master

Responsibilities:

• Mentoring teh team transitioning from waterfall to Scaled Agile framework and explained teh team members about agile manifesto and principles so that there’s a thorough understanding of agile methodologies and scrum.
• Collaborated closely with teh product owner, Product Architect, UX Architect on backlog grooming to keep product backlog relevant and prioritized, ensuring acceptance criteria are agreed upon and stories are ready for sizing.
• Facilitated teh daily stand-up meeting, therefore, teh development team members are Involved in all phases of Software development life cycle (SDLC) using Agile Scrum methodology.
• Responsible for defining teh scope of teh project, gathering business requirements, doing gap analysis. Analysed and documented Business requirements and detail design of teh software for full understanding of teh business
• Generated reports for teh analysis and forecast with teh help of Crystal Reports. Facilitated teh ceremonies and enforced time boxes during sprint execution.
• Generated SQL queries to TEMPeffectively fetch teh required output and generated teh reports.
• Used SQL queries for blending and aggregating two tables to produce an TEMPeffective result as required. Supported teh assigned project manager with creating detailed project plans and assisting in developing, scheduling, and tracking project timelines.
• Training Dev teams on SAFE framework (Scrum/Kanban/ART and XP), TDD and DevOps implementation. Coordinated multiple teams for teh Enterprise RTE initiative using SAFE for Agile.
• Followed Agile values and principles as outlined in teh SAFE Agile Framework (SAFE).
• Used Tableau for aggregating and blending teh data from various sources and created an easy report with striking colours.
• Facilitated Scrum ceremonies including Daily scrum meetings, Sprint planning, Product Backlog Grooming Sprint review, and Sprint retrospective and involved in every scrum ceremony.
• Conducted Estimation Training Sessions for teh scrum Development team to help them better estimate teh efforts required for completing user stories based on Relative Sizing technique.
• Assisted product owner in converting high level requirements EPICS into small User Stories as well as tasks and to write teh technical user stories and Functional user stories.
• Made sure user stories are according to INVEST criteria.
• Facilitated team Scrum Games to help build a better collaborative environment within teh scrum team.
• Participated and assisted teh team during teh Program Increment Planning period.

Environment: Oracle SQL, JIRA 6.4, MS SharePoint, Kanban, Confluence.

Confidential

Scrum Master

Responsibilities:

• Facilitate Release planning, Agile estimation (story points), Sprint planning, Lead Daily Scrum Meetings, Sprint review and Retrospective meeting
• Eliminate project impediments by TEMPeffectively handling risk and providing mitigation plans.
• Closely tracked sprint progress, reporting velocity and managing team capacity.
• Forming skilled development teams, empowering them and ensuring that they are self-organized to resolve minor issues.
• Coordinating with Product Owner to prioritize Product Backlog based on Delivery schedule, Sprint summary, Business Value based on ROI calculation.
• Responsible for conducting teh Planning poker sessions to point out teh user stories during teh planning meetings and Updated teh Confidential progress to teh product owner/stakeholders on regular basis.
• User Story preparations as per teh client expectations and help teh scrum team to understand them and ensured that teh user stories in teh backlog are prioritized and estimated, which includes scheduling and facilitating teh planning poker sessions.
• Monitored teh burn down charts on daily basis and removed teh impediments to teh team to maintain teh pace of teh scrum team.
• Facilitating Confidential Planning and Estimations, Product backlog grooming, Retrospective and Confidential Reviews & Demos and removing impediments by finding teh right personnel. Facilitating discussion, decision making, and conflict resolution
• Gathered all teh points shared in teh retrospective meetings and prepared teh Minutes of Meetings and teh action items and ensured to address teh retrospective action items by teh scrum team/respective members before teh next Confidential planning.
• Facilitated getting teh work done without force, assigning, or dictating teh work.
• Helped teh senior scrum master/RTE to facilitate teh scrum of scrums and teh Program Increment (PI) meetings as per SAFe.
• Gathered and reported teh velocity graphs to teh stake holders for both scrum teams before each Program Increment (PI) meeting.
• Helped teh team in understanding teh agile concepts and teh agile practices to improve teh team's delivery.
• Reviewed teh User Stories with scrum team to identify teh gaps in teh Acceptance Criteria and update them as required
• Participated in teh bi-weekly Production checkouts and releases along with teh team and helped in UAT testing as required.

Environment: Java, Angular JS, Java Script, JSON, JIRA, Oracle

Confidential

Scrum Master

Responsibilities:

• Scrum Master for an AI Chatbots & ML team utilizing SCRUM and Kanban
• Facilitated scrum ceremonies which involves Sprint Planning, time-boxed 15 minute Daily stand up, sprint review and sprint retrospective.
• Managed requirements gathering process for Skil.AI chatbots, workflow automations, Digitization requirements.
• Conducted teh daily scrum meetings with on-site and offshore teams as well, to identify impediments and track progress.
• Working closing with Western Union executive leadership to provide next generation highly personalized chatbot experiences that are specifically tailored to teh interests, context, and behaviours of teh user.
• Plan & Deploy chat bots across more than 20+ countries in multiple languages.
• Protecting teh team from over committing and making sure teh team doesn’t under commit.
• Brought in Agile Coach best practices such as time-boxing, continuous integration, code/design reviews, transparency, accountability, tracking, product visioning pair programming, slack, generalized self-management empowerment and role training.
• Created Project roadmaps, identified deliverables, helped Product Owners in managing priority and delivery of teh product. Assisted Product owner in prioritizing teh features.
• Provided training and coaching in Agile & Agile Coach Development principles and practices to development teams, Product Owners, and Scrum Masters.
• Tracked and managed project budget, resource allocation, funding availability and time reporting activities.
• Managed scope and controlled change to ensure team makes progress without facing scope creep and other change related impediments
• Worked on facilitating communication, removing blockers, and making sure teh project runs smoothly.
• Enforced teh rules of SCRUM and SAFe and actively coached teh team towards continuous improvement. Resolved conflicts and managed dependencies with other teams within teh program.
• Used data quality validation techniques to validate teh data and identified many anomalies.
• Evaluated and integrated above application/enhancement with existing Epic system.
• Coordinate between development/agile team with clients/stakeholders regarding any possible requirement changes.
• Confirm and decide release periods, involved in release planning together with Scrum Master and stakeholders.

Environment: Agile, Agile Coach, JIRA, Excel, User Story, Backlog, Requirement Traceability Matrix, Python, Pandas, Deep learning (Google BERT, Roberta), ML, NLP, Java, Java Servlets, Angular JS, HTML, Mantis, Jenkins, Google Analytics, Word press, AWS, S3, Sage Maker, Jupiter Notebook, PyCharm.

Confidential

Scrum Master

Responsibilities:

• Organized and facilitated overall Release and Sprint planning - including daily stand-ups, reviews/demos, and retrospective.
• Worked with scrum team, product owners and leadership to complete teh sprint activities.
• Eliminate impediments and facilitate a team’s optimum performance.
• Communicated team’s status/progress via release/sprint Burndown charts, Story Acceptance rate and defects to make sure stake holders are aware on wat is going on.
• Schedule backlog grooming meetings to refine product backlog items.
• Organize sprint retrospective meetings to gather team’s reflection on teh process. Identify actions and next steps to improve teh future sprints.
• Organized and planned teh sprint release cycles with release managers.
• Kept teh team focused on teh sprint priorities, business values and protecting team from over committing.
• Frequent follow ups and reminders to team on updating rally tasks on daily basis for more accurate reporting.
• Worked with product owners during sprint review sessions to make sure all stories met teh Definition of Done and get teh stories accepted within teh sprint.

Environment: Agile, Waterfall, Confluence,SharePoint 2007, MS Visio 2007, Microsoft Project, Access, Rally, JIRA, Microsoft Office Suite, Quality Centre

Confidential

Scrum Master

Responsibilities:

• Facilitated scrum ceremonies which involves Sprint Planning, 15-minute time-boxed Daily stand up, sprint review/team Demo and sprint retrospective.
• Guides teh delivery team toward self-organization.
• Conducted teh daily scrum meetings for teams to identify impediments and track progress.
• Introduced teh three pillars of scrum - Transparency, Inspection, Adaptation which uphold every implementation of empirical process control.
• Protecting teh team from over committing and making sure teh team doesn't under commit.
• Removes impediments and empowers teh delivery team to remove impediments.
• Interacted with Product Owners and scrum team to define teh scope of teh project and set teh expectations.
• Excellent organizing skills and facilitation skills in Scrum ceremonies which include Daily Scrum meetings, Sprint/Iteration Planning, Sprint Reviews/Team Demos and Sprint/Iteration Retrospectives, and others like Program Increments, Backlog Grooming/Backlog -Refinement, Innovation and Planning Iteration meetings.
• Coordinate with other scrum masters to work in Scaled Agile Framework (SAFe).
• Improved team predictability by tracking team velocity and establishing work in progress (WIP) limits.
• Ensured cross-functional coordination between product owners, analysts, developers, and QA occurred early and often, and removed barriers and blockers for teh team.
• Empowered teh Scrum Team and shield them from outside influences and distractions.
• Demonstrated ability to motivate, organize, lead and coach Scrum teams across multiple locations.
• Worked with product owner, technical architects, development managers, quality assurance team to elaborate features and stories for teh upcoming Program Increment (PI) in Scaled Agile Framework (SAFe)
• Assisted teh product owner in maintaining and prioritizing teh Product Backlog.
• Worked with product owner in writing and breaking down User Stories to meet teh INVEST criteria and in prioritizing teh product backlog.
• Calculated team velocity by incorporating capacity planning into sprint planning sessions.
• Estimated teh stories by Planning poker technique using Fibonacci sequence.
• Monitored teh development progress throughout each sprint to ensure project was within scope and budget.
• Use JIRA tool for setting sprints, monitoring team progress.