SUMMARY

• Results orientated Sr. Business Analyst with 9+years of diverse experience in developing business processes and software development projects within the Logistics, Finance, Insurance and Healthcare Industries.
• Demonstrated ability to work actively in different phases of Software Development Life Cycle (SDLC) using Agile/ SCRUM, Rational Unified Process (RUP) and Waterfall methodologies.
• Experienced in creating business analysis artifacts such as Impact analysis, Requirement management plan, Business requirement document (BRD), UML diagrams, Functional specification documents (FRD).
• Expanded expertise in writing Use Case Narratives, System/Process/Business Flow Diagrams, and Business Modeling by using tools such as MS Visio.
• Experience in facilitating Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments.
• Experience with designing and verifying databases on Oracle and SQL Server RDBMS using Entity - Relationship Diagrams (ERD).
• Designed and implemented SQL Queries using joins, unions, outer joins, group by and aggregate functions to extract data from different databases (Oracle, SQL Server) for timely reporting and validation.
• Strong understanding of SQL Server Reporting Service (SSRS) and System Oriented Architecture (SOA).
• Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups and Conflict Management with Project team members.
• Highly skilled at creating and executing test scripts and end user training while successfully planning and executing implementations of enterprise directives.
• Well versed in Change Management, Gap Analysis, User Acceptance Testing (UAT), Quality Assurance Testing (QAT), SWOT analysis, Cost Benefit Analysis, ROI analysis to check the compatibility of the existing system infrastructure with new business requirements.
• Extensively worked with the On-site and Offshore Quality Assurance Groups by assisting the QA team for developing Test Plans, Test Cases, and Test Scripts.
• Development of large scale synchronized test plans and defect tracking.

TECHNICAL SKILLS

Testing Tools: Selenium WebDriver/RC/IDE/GRID, HP Quality Center, Soap UI, ALM

Languages: HTML, CSS, JavaScript, Java, XML

Test Framework: Junit, TestNG, Eclipse

Project Methodologies: Agile-Scrum, Waterfall, V-Model

Defect Tracking Tools: Jira, BugZilla, Quality Center, HP ALM

Build Tools: Ant, Maven

Continuous Integration Tools: Jenkins, Team City

Packages: MS-Office Suite(Word, Excel, Access), MS-Project and MS-Visual Studio

Databases: MySQL, MS Access, Oracle

Operating Systems: Windows variants

PROFESSIONAL EXPERIENCE

Confidential, SAINT LOUIS

Scrum Master/Business Analyst

Responsibilities:

• Customers are seeking a robust dispute processing tool that addresses their internal processing challenges. Then current MasterCom system enters the processing lifecycle only after the disputes have been initiated. Its principal task is to facilate documentation management for chargebacks and presentments after they have already cycled through GCMS processing.
• DW Dispute API is a set of REST based service responsible for returning summary and detail transactional data to the calling application by using Transaction summary, Authorizations.
• Organize and facilitate project planning, daily stand-ups, reviews, retrospectives, sprint/release planning, demos and other Scrum-related meetings
• Track and communicate team velocity and other development metrics with, and to all affected teams and management
• Ensure the development teams are practicing core agile principles
• Update agile tracking systems to provide transparency on product and sprint backlogs
• Determine and remove all obstacles that may interfere with the ability of the teams’ to deliver assigned goals
• Maintain relevant metrics that help the team see how they are doing
• Provide direction to project activities to ensure successful implementation and support
• Promote continuous improvement and help teams to increase productivity
• Assist in defining and deploying new product development processes and in facilitating the continuous improvement of existing processes
• Worked in application development or software product development environment
• Experience acting as a Scrum Master for multiple scrum teams
• Understanding of basic fundamentals of iterative development
• Gathered and documented the business needs of the Licensing business department through variousrequirements gatheringtechniques
• Analyzed “AS-IS” systems and internal processes and workflows to generate innovative ideas tore-engineer
• Analyzed business data for Cost Benefit Analysis and generated Ad-Hoc reports
• Estimated requirements for effectiveeffort analysis
• Assisted scrum master and product owner insprint planning
• Collaborated with the Scrum Master in facilitating Daily standups, Sprint reviews, Sprint retrospectives
• DesignedFRDfor recommended improvements towards more dynamic system
• Createduser storiesfrom use cases inJIRAto have enhanced traceability and visibility to the entire team
• Groom storieswith business, finance end-users &SMEs by documenting all business decisions, requirements, Acceptance Criteria like Assumptions,Exceptions,Expectations
• Designed and maintainedRACIMatrix for various user roles, security, profiles, workflows, approval processes, permission sets, and validation rules
• Designed customizations and configurations modifications ofSFDC objectsandcustom data fields
• Defined objects and Field Level Security for different profiles
• Worked with call in and call outs API’s
• Collaborated with Development team to doKnowledge Transfer Sessions, GeneratingUML diagrams,UI PrototypesandData models
• Developedprocess flow diagramsandData Modelsfor development team
• Maintained smoothChange Managementprocess
• Designed test plan for UAT and Stagingsandbox
• CoordinatingQAandUATprocess with testers & end-users; Defect report, review and fix
• Designed and executed SQL queries to pull out data for Analytics purpose

Confidential, PEORIA IL

Business Analyst

Responsibilities:

• Analyzed the Business Requirements Document, put input in Test Plan and prepared detailed Test Cases for new functionality.
• Experience with Insurance Modernization process
• Conducted user acceptance testing to ensure that developed systems satisfied the needs of business clients as specified in the functional requirements.
• Designed developed and implemented user acceptance testing protocols as the final phase of applications development.
• Involved with the project from its inception phase.
• Project was implemented using the Agile (SCRUM) Methodology to produce artifacts in the different phases of the Software Development Life Cycle (SDLC).
• Involved in weekly scrum meeting for weekly status updates of the project and the issues.
• Analyzed and identified gaps in the existing system with the help of comparing and contrasting documented business requirements, and worked on creating a design for a new revised improved system.
• Worked on the Availability portal to create documentation for Authorizations, Claims, Patient 360, and PLUTO tools.
• Created UML diagrams to support the above-mentioned tools, using Microsoft Visio.
• Ran SQL queries to pull relevant data from Facets, using Oracle SQL Developer 2.0.
• Created SEWF (Small Effort Work Form) and presented the same during CAB (Change Advisory Board) meetings
• Was responsible for updating the progress of SEWF on JIRA.
• Created templates for common SQL queries on SharePoint for future references
• Captured and tested all modifications to proposed functional requirements.
• Met all project timelines and deadlines.
• Assisted clients and team in producing high-quality applications.
• Proven application testing experience that includes testing of large, complex, enterprise-wide applications on a variety of platforms such as Mainframe/DB2, UNIX, Client Server, and Web.
• Knowledge of industry best practices in software testing to validate the quality of the products.
• Experience with issue/defect tracking and change management tools, such as JIRA.
• Good understanding on ETL Job Scheduling tools
• Worked with the development team and clients in identifying and documenting project requirements as well as coding, enhancing and implementing high-quality mainframe applications and software products using DB2 accordingly
• Experience with Data Design best practices and experience testing and validating ETL processes involving large volumes of data.
• Experience with change management, release packaging and deployment concepts.
• Good understanding on both Life and Health Lines of business.
• Experience in validating the Electronic Healthcare Claims and Policy Decks for various health and life products.
• Good Experience in validating and Data Analytics Dashboards.
• Worked on the Production issues and assigning the tickets to appropriate teams and following up on the tickets until the ticket was resolved.
• Supported new and existing products by configuring and testing software products and software components of a website.
• Provided Estimates for testing and updated the Project Plan with the testing timelines.
• Wrote SQL queries and statements to test database for retrieving information.
• Coordinated the walkthrough and kickoff meetings with developers and project managers.

Confidential, NC

Business Analyst

Responsibilities:

• Analyzed the Business Requirements Document, put input in Test Plan and prepared detailed Test Cases for new functionality.
• Experience on Causality, Property, Professional and Hospitality insurance products
• Experience on TFS Dashboard.
• Designed and developed Page Objects using Page Object Design Pattern and Selenium Web Driver.
• Developed Selenium Automation framework - Created a hybrid framework (Keyword and Data driven) on Selenium
• Created and enhanced numerous test scripts to handle changes in the objects, in the tested application’s GUI and in the testing, environment using Selenium WebDriver.
• Provided support in the performance testing usingJMetertask includes developing test plan, test script and reports.
• Develop scenario-based testing for theJMeter scripts.
• Create, schedule and run the scenarios usingJMeterand generate necessary graphs
• Developed Automation scripts for new enhancements using Selenium Web Driver and TestNG.
• Configured Selenium WebDriver, Maven tool and created Selenium automation scripts in Python using TestNG prior to agile release.
• Used Java language and TestNG framework for scripting. Used Maven for building the Web Driver project. Integrated with Continuous Integration tools Jenkins for running test on nightly basis automatically.
• Performed Manual performance testing to identify various critical points in the application.
• Created Test Cases Test Plans and Test labs using ALM.
• Supported new and existing products by configuring and testing software products and software components of a website.
• Provided Estimates for testing and updated the Project Plan with the testing timelines.
• Wrote SQL queries and statements to test database for retrieving information.
• Reported and tracked bugs in Quality Center and reported the defects to the developers for Modification Request.
• Coordinated the walkthrough and kickoff meetings with developers and project managers.

Confidential, MN

QA Automation Engineer

Responsibilities:

• Reviewed business requirements and technical specification documents and Analyzed use cases, functional requirements to write detailed Test plans and Test cases.
• Involved in setting up configuring the testing environment with Eclipse, TestNG, Selenium WebDriver and Selenium Java client driver.
• Experience in working on ETM Framework.
• Responsible for implementation of Hybrid Test Automation Framework build using Selenium WebDriver, TestNG and Maven technologies under Java platform.
• Performed comprehensive manual testing to test website compliance against requirements Performed Data driven testing using Selenium WebDriver, TestNG functions and JDBC Connections which reads data from scripts using property and XML files.
• Wrote and executed automated test cases using Selenium WebDriver to automate manual testing solutions.
• Developed and Executed Test Plans and Test Cases from Requirements and Specification documents.
• Authored and Executed Automation and Manual Test Cases for Functional testing of various modules of the application.
• Used Maven, GitHub, Selenium WebDriver, Jenkins, Java and Selenium Grid to create nightly automation scripts.
• Created Automation script using Selenium WebDriver. Executed scripts on different browser and different platform.
• Used Maven for building the Selenium WebDriver project. Integrated with Continuous Integration tools Jenkins for running test on nightly basis automatically.
• Contributed to the Continuous Integration pipeline running component builds, creating and running Deployment jobs on individual stages on Jenkins, and running automated and manual functional tests.
• On daily basis used build tools like Maven and Jenkins to build and regression automated tests; documented and tracked defects and produced detailed reports using Jira.
• Tested web applications developed with CSS and HTML.
• Responsible in executing Selenium test scripts on different browsers and checked for compatibility.
• Created data-driven automation scripts for testing API Web Services using SOAP UI.
• Tested request and response XML's based web services interfaces using SOAP UI.
• Tested the application in highly dynamic environment with sprint team using Agile Methodology.
• Performed Web Services testing with SOAP UI and Performed Security Testing for Employee login validations.
• Used Firebug to identify Elements’ by ID, Name, CSS, XPath, and Links on Web Pages.
• Used HP Mercury Quality Center for Test Management, for Functional Test Automation.
• Planned and executed Backend testing using numerous SQL Queries to verify the dataflow from the database.
• Log defects using JIRA application and communicate the defect status updates to the responsible analysis and implementation teams.

Confidential

Business Analyst

Responsibilities:

• Lead and involved in functional and non-functionalrequirementsgathering activities with end users, managers, stake holders and SME’s.
• Implementedsalescloud and service cloud to improve customer retention and service delivery process improvement.
• EvaluatedBusinessDevelopment representative team needs while conveying the value ofSalesCloud and conducted analysis and design of the Salesforce.com.
• Played a key role in the Scrum team and used the bug-tracking tool Jira for clarification and prioritization of tasks in the project backlog.
• Wrote user stories defining the system functionality in Jira tool.
• ConfiguredJIRA/Confluence projects andJIRA/Confluence Add-Ons using theJIRA/Confluence Administration tools.
• Conducted Meetings and review sessions using PowerPoint with different teams, business requestors and Project Managers for all documents requiring signoff’s and Approvals.
• Worked with the PM and higher management to determine the project timeline and plan the timeframe required for requirement gathering sessions.
• Implemented End-to-End Testing and assisted businessin User Acceptance Testing (UAT) and performed PostProductionvalidation.
• Worked with development teams to discuss, resolveproductionissues and improve performance of the payment domain application.
• Implementation, Customization, and Maintenance of ITIL modules such as Incident Management, Change Management, Problem Management, Knowledge, Service Catalog, User Administration, SNOW Reporting and Discovery in Servicenow.
• Acted as a liaison between the offshore development team and onsite business team within PMO.
• Performed DataAnalysis using Oracle as a backend and PL/SQL developer as the querying interface.
• PerformedDataminingand cleansing for large sets ofdataacross all financial systems using SQL and Business Objects.
• Designed Business Process Management (BPM) and Enterprise Content Management (ECM) products, which included working with vendors creating roadmaps, future growth estimations, infrastructure middleware design, metrics, installation of software, and upgrades.
• Liaison betweenBPMDevelopment team and business partners to resolve questions and or issues related to software and design requirements.
• Analyzed current processes and recommended future-state process models usingBPMbest practices, in order to enhance business processes, improve user productivity, and streamline data.
• Migrated data using FLYWAY migration tool for Oracle and SQL servers.
• Worked on ETLInformaticaprocesses to load data from various source systems such as Oracle and Teradata.
• Performed Data mapping using SQL to filter data and assisted in Creation of Hash tables referencing the Surrogate Key tables for efficient lookup to Dimensions and helps detect changes during ETL process.
• PerformedData modeling, dataextraction,datamanipulation,datadefinition,datacontrol,dataquery and performance tuning.
• Coordinated relationships business & technical teams to detail user stories (requirements) to be approved for sprint & Release plans through Servicenow SDLC.
• Experience in improving reporting performance significantly in tableau using extracts and context filters.

Confidential

Business Analyst

Responsibilities:

• Developed and maintained a thorough knowledge of key business processes, requirements and key success factors.
• Participate in new project proposals showcasing domain knowledge and capability of the organization to execute the projects efficiently.
• Proposed several enhancements to optimize the marketing web applications & automate the process.
• Enact delivery upon completion of projects and ensure that delivery adheres to agile practices maintained by the company.
• Create and lead change management within the Fraud organization, and develop and ensure adherence to decision governance programs.
• Oversaw software developers’ progress on applications and applied principles of agile methodologies to keep project on track.
• Coordinated with Leads and Project Managers to manage projects and their timelines
• Worked with Development and Operations team to create a knowledge base to support Operations with production issues.
• Experience in developing the project plan and design strategy thoroughly understanding key client objectives, diagnosing and mapping client requirements, articulating solution risks and barriers.
• Managed product backlog, acted as a SCRUM master and provided assistance to the agile development team in prioritizing product backlog and final delivery of a software product to the business.
• Experience in developing automation for various content that are being used by the Agents on the backend to provide the brand approved content for communication using Node JS
• Worked as a part of scrum team, in an agile methodology with sprint cycles, daily stand ups and story implementation and large cross functional project and support teams.
• Support the development of virtualized APIs by creating sample API request/response messages.
• Evaluated data storage considerations to store databases and transaction logs. Created databases using SQL Server Management Studio, Database Wizard and Transact SQL Statements.
• Used Microsoft Visio to build use cases diagrams, state sequence diagrams, class diagrams and activity diagrams (UML).
• Designed and Developed Web Forms and Web User Controls in ASP.NET also using JavaScript functions.
• A self-motivated professional with excellent problem solving abilities and clear-cut communication skills.
• Client side validations of pages were done in JAVASCRIPT and validation controls were incorporated for server side validation.

Confidential

QA Analyst

Responsibilities:

• Created test plans and test cases in concert with system engineers and web designers.
• Involved validating sites across browsers and operating systems, the accuracy of links, visual presentation and its alignment with design specifications, and database updates.
• Involved in the review meetings to ensure the QA Project Plan schedules were adhered to and the critical path activities met the deadlines.
• Performed Smoke, Functional, Integration, System and User Acceptance Testing and reported the results using Quality Center.
• Participated in walkthroughs for the evaluation of the test plan with the QA Lead and design and development team.
• Performed manual testing to assess application’s overall functionality, performance and stability.
• Responsible for collecting the test data in the pre-testing phase for positive and negative scenarios.
• Tested the application manually prior to automation for functional testing.
• Performed Manual performance testing to identify various critical points in the application.
• Created Test Cases Test Plans and Test labs using Quality Centre.
• Supported new and existing products by configuring and testing software products and software components of a website.
• Provided Estimates for testing and updated the Project Plan with the testing timelines.
• Wrote SQL queries and statements to test database for retrieving information.
• Reported and tracked bugs in Quality Center and reported the defects to the developers for Modification Request.
• Coordinated the walkthrough and kickoff meetings with developers and project managers.