Summary

• Decisive, action-oriented and results focused professional with highly adaptable executive and director level leadership capabilitiesoffering 16 years of experience in the telecommunications industry and 14 years experiences as a project program manager in both the mobility landline sectors.
• Exceptional talents in vendor account management, resource allocation/utilization, developing implementing project timelines, financial analysis and cost control, and strategic growth strategies.
• Expert user of Microsoft Excel and Microsoft Project specializing in pivot tables, nested embedded formulas, and macros to enable quick and real-time data analysis. Ability to keep up with large Excel trackers and optimizing formulas for best use.
• PMP trained and daily use of the PMP and Agile Methods of Project Management
• Expert working knowledge of multiple areas of telecommunications including cellular network equipment and architecture, Site Acquisition, Provisioning, Circuit Design, Construction, Vendor Management and Network Implementation.
• Experience utilizing the following systems and software: Microsoft Word, Access, PowerPoint, Adobe Photoshop Illustrator, GRANITE/XNG, REMEDY, Mobius, IWOS, CASPR, CSG, CSS, CTS, AutoForms, SOTS, Oracle, TIRKS

PROFESSIONAL EXPERIENCE

Confidential

Program Manager

• Lead cross-functional team of subject matter experts, contractors and vendors assigned to the project ensuring well defined tasks are allocated, execution monitored/steered in terms of quality of work, in time delivery and budget.
• Regular communication to external/internal stakeholder about project progress deliverables, schedule, budget as well as potential risks and risk mitigation plans.
• Presales support supported scoping and planning of new opportunities and demonstrated to the customer professional project management capabilities.
• Monitor project budgets and tracked financial status by monitoring variances from plan and determined financial status of projects by comparing and analyzing plan and forecasts with actual spend. Reconciled all transactions against established project budget.
• Manage, monitor, document, and drive resolution of issues associated with the partner relationships involved in Small Cell operations.
• Coordinate and manage internal and external process audit activities and ensure corrective measures are taken when necessary.
• Structured contributions to the knowledge database by documenting and filing best practices and learnings, participation at and contributions to internal initiatives to constantly improve the quality of delivery processes and tools.
• Analyzed supply chain and prepared reports for effectiveness of programs.
• Ensured optimal services from vendors and established vendor compliance programs as required including national vendor report card, monthly KPI's and contractual liquidated damages report.
• Analyzed and prepared reports on vendors spend and demand.
• Data collection, analysis, preparation publishing of national monthly vendor report card and host/conduct all report card review meetings
• Organized and planned quarterly vendor meetings including but not limited to event space, agenda, guest speakers, accommodations, travel, and audio/visual needs.

Confidential

Program Manager

• Responsible for all aspects of technical management for LTE, Carrier DASprograms for both Site Acquisition Construction
• Developed detailed work plans, schedules, project estimates, resource plans, and status reports for all scopes of work.
• Attend all Market executive level AT T status meetings and serve as market level 1st tier executive level escalation
• Provide Quality control for all projects within the market
• Monitored project budgets and tracked financial status by monitoring variances from plan and determined financial status of projects by comparing and analyzing plan and forecasts with actual spend. Reconciled all transactions against established project budget.
• Lead program meetings and was responsible for program tracking and analysis. Validated field construction progress, financial driver reconciliation, milestone completion, and project close out deliverables.
• Identified and reported risks/jeopardizes and communicates with all stakeholders, internal clients, vendors, executive leadership and AT T Market management team.
• Managed project specific reports including schedule, budget, quality and an action item register jeopardy logs clearly identifying issues/jeopardy items, date identified, and aging, responsible party and Client date for resolution and/or Escalation, for each specific issue.
• Collaborated across multiple departments to ensure adherences to quality standards, internal processes, and project deliverables.
• MonitoredAT T databases CASPR/Siterra for accuracy of actualized dates, proper forecasting and on-time uploading of all deliverables.
• Vetted and on-boarded all external vendors, awarded all projects and supervised Project managers assigned in regards to correct invoicing, driver reconciliation, and project deliverables.
• Responsible for 39 direct reports including project managers, site acquisition managers, project coordinators, and construction managers. Monitored on-boarding, training, time-off requests and internal performance reviews. Assisted direct reports in establishing yearly performance objectives. Developed individual and team performance measures that support the company's strategic direction.
• Assisted with filing and/or pulling building and electrical permits. Attended jurisdiction zoning hearings as needed.

Confidential

Network Implementation Project Manager Contractor

• Responsible for all aspects of network implementation and delivering the project within the identified timeframe and at or below budget.
• Responsible and accountable for managing the design and implementation of new carrier transport and microwave facilities across all programs in the market including High Utilization, Congestion, Carrier Launches, New Site Builds and BAU growth.
• Monitored all project milestones for accuracy of actualization dates and proper forecasting for newproject deliveries
• Monitoredprocurement process for all new site equipment for new builds carrier add launches
• Monitored information flow between all systems to ensure site data and/or new equipment at existing sites wasuploaded with accuracy. Initiated change requests to ensure highest level of data integrity.
• Utilized CTS to monitor ET-MC1 card ordering and installations. Worked closely with Operations mangers to ensure all market needs were met within Plan-of-Record/Plan-of-Execution.
• Partnered with RF engineers Capacity Management to ensure that capacity needs were addressed to meet and/or exceed the expectations of the Plan-of-Record/Plan-of-Execution.
• Worked exclusively with national Edge-to-Edge team on process improvement and produced weekly VP summary reports conducted various cross-departmental status meetings to ensure timely integration with a focus on cost effectiveness.
• Market SME subject matter expert and trainer for all new systems for carrier projects, NSBs, High Utilization Congestion sites.
• Other duties included process issue tracking resolution status reporting impact assessment of issues and jeopardies served as market representative on various northeast region status calls functioned as 1st level escalation for all T1 installations with the various LECs. Also, served as back-up Ethernet Project Manager and worked with numerous departments to integrate Ethernet in cell sites across the market.

Confidential

Implementation Service Manager Employee

• Manage service delivery and projects to one or more client accounts, promoting the continuous improvement of productivity, service quality, and end-user customer satisfaction.
• Facilitated coordination of small to mid- size projects which did not qualify for National Project Management support managed complex life cycle delivery with a focus on high speed and emerging services 2nd level support escalation Served as leader of Service Team to manage the customer experience maintained WIP reviews on Complex Data, Emerging Services Ethernet, Wireless, Telepresence, Application Services, etc. order status and tracking identify process issues and coordinate appropriately to resolution.
• Proactively managing the performance of the customer and AT Ts service commitments, per the established Shared Expectation.
• Expert understanding of the customer's critical service requirements, negotiated shared expectations among customers, sales, and the supporting Work Centers, and communicated expectations to all organizations providing service to the client.
• Partnered with business operations and billing environments to ensure that the requested network services were correctly implemented. Effectively managed all POs for client builds.
• Client list included Wal-Mart, VeriSign, CVS/Caremark, Open Solutions, Inc., Fluor Enterprises, Yellow Freight, Kaiser Permanente, Choice Hotels, and Accor/Motel 6.
• Successfully project managed a 6 week / 400 site upgrade project resulting in net revenue of 395,000 was awarded AT T customer service award spring 2009 .
• Facilitated all test turn-up calls between customer, vendors and AT T internal teams to ensure timely completion and resolutions.

Confidential

Executive Services Project Manager Employee

• Effectively plan, develop, and lead key high-visibility, high-net worth telecom projects during domestic and international travel by the President of the United States, the Vice President of the United States, and other senior government officials.
• Build and manage domestic international teams-- assign duties, allocate and manage technology resources, and ensure high success for projects to ensure optimal satisfaction by the White House Press Corps.
• Establish temporary wireless, broadband, and PBX communications utilized by the White House Press Corps and government officials. Collaborate with and manage activities with telecommunications sales reps, field engineers, buildingrepresentatives, and executives to the CEO level to coordinate installations, test systems, and meet deadlines of 24 to 96 hours, with 100 success rate.
• Negotiate and secure advantageous prices for products and services to ensure budgetary compliance.
• Effectively manage systems during deployment, including TI, E1, ISDN, DSL, Fixed Wireless, Cable Broadcast, PBX systems, WAN / LAN, and desktop support. Assist and troubleshoot user issues, ensuring mission fulfillment and high client satisfaction.
• Project locations included Confidential as well as travel to all 50 states 3 Confidential territories.
• Typically traveled 60 to 80 of time. Noteworthy projects include telecommunications services for the McCain/Palin Presidential Campaign, 2007 NYC Marathon, 2007 G-8 Summit in Germany, and for the 2007 Annapolis Peace Conference in Annapolis, Maryland. Other notable international travel to Croatia, Colombia, Albania, Italy and France. Consistently achieved significant cost savings to improve bottom line revenue achievement.

Confidential

Integration Project Manager Contractor

• Coordinate initial engineering project set-up of integrating former Confidential Wireless cell sites and Cingular cell sites within the Baltimore / Washington market.
• Gather analyze data for project development monitor general expenses. Aggressively drive schedule while providing solutions to obstacles.
• Document and report project deliverables to senior management communicating time frame, procedures for accomplishing project goals and allotment of available resources through various phases of the project.
• Responsible for creating, managing, and distribution of master cell site design packages for site integration. Design packages included circuit design layout, RF configuration and equipment needs
• Assign and manage work load for field technicians.

Confidential

Circuit Design Project Manager Contractor

• Issue and complete granite remedy designs of all cell site T1s implemented in the market.
• Coordinate implementation of Confidential for cell site construction in Philadelphia Miami markets.
• Document and report all project deliverables to Confidential management, construction teams, vendors and property management teams.
• Circuit Design Engineer Employee Confidential
• Premise Sales Account Representative Confidential