Professional Key Strengths

• More than 14 years of project management experience.
• Self-motivated, committed, detail-oriented team player with excellent communication, interpersonal and analytical skills.
• Successful at gathering user requirements and expectations and developing and delivering a well-planned solution.
• Effective at team building, setting expectations and driving towards a planned solution.

Technical Skills

MS Office Suite 2010 Word, Excel, Access, Project, PowerPoint, Outlook, SharePoint, Visio , MSSQL Server, Oracle, Visual Source Safe, Crystal Reports, HTML, Java Script, ERwin, Bugzilla, SalesForce, MS VBA

Confidential

Service Delivery Project Manager

Responsibilities:

• Developed work breakdown structure based on business and development input.
• Created schedules that coordinated with several third party vendors.
• Interfaced with business analyst to complete a business requirements document BRD, FRD .
• Reviewed issues, risks, and action items with several different teams on a regular basis.

Selected Projects:

• Developed a new website for the Travel Weekly business unit. Created a new frontend using recursive reviews to develop Style Tiles, Wireframes, and Frontend application. Worked with internal and third party development teams to develop the middle-tier processes. Worked with various third party vendors to develop widgets and services to interface with the new website.

Confidential

Service Delivery Project Manager

Responsibilities:

• Followed a structured approach set by the PMO to formally initiate, plan, build, test, deliver, and close projects.
• Created charters, formal presentations, project plans, project schedules, test plans, budgets, RACI charts, Risk Logs, Issue Logs, meeting agendas, and meeting minutes to administer each project.
• Determined appropriate Service Level Agreements from vendors and internal groups and accounted for these when developing and executing a project.
• Interfaced with business teams to create business requirements document BRD .
• Reviewed issues, risks, and action items with team members on a regular basis.
• Conducted phase gate meetings and received approvals from all appropriate stakeholders before concluding each phase of the project.
• Reviewed all concurrent projects withPMO, IT Leadership and all business leaders on a monthly basis.
• Reviewed and discussed specific projects with designated sponsors and steering committee members on a regular basis.
• Ensured proper and thorough communication to all end users, stakeholders, executives, and team members.
• DevelopedAccess and Excel reports to track Key Performance Indicator KPI progress.
• Worked with overseas teams to ensure timely completion of planned development activities. Ensured scope of work SOW with the overseas teams in place and properly described the work that was to be completed. Ensured billing against the SOW was accurate and timely.
• Coordinated user acceptance testing UAT with business leaders to ensure full functionality prior go live.
• Identified and met service level agreements SLA when requesting services from vendors and internal
• Established Service Level Agreements between the business and the project team to assure efficient deployments and troubleshooting.
• Worked with the data center support and delivery teams to identify appropriate Service Level Agreements SLA and added the appropriate lead-time to each request. This allowed me to ensure the requests were completed on time and in the proper order.

Selected Projects:

• Coordinated with five Honeywell business units to implement a desktop refresh rollout. Focused was on leveling the refresh cycle to reduce the number of computers being refreshed in peak years and increase the number of refreshes in other years.
• Implemented Lync communication and conferencing features to over 5000 users. Managed proper training and equipment distribution prior to shutting down existing 3rd party conferencing tools.
• Coordinated a Proof of Concept for tablet and ultra-book devices using Windows 8 with a focus on support validation, user deployment planning, Voice of the Customer collection and feedback categorization.
• Migrated an application suite from a local data storage facility to a hosted data center. The suite consisted of four integrated applications installed on eleven different servers. Coordinated with business leaders and off shore developers to procure hardware, install applications, migrate data, and manage specific go-live tasks.

Confidential

Home Lending Infrastructure Project Manager

Responsibilities:

• Reviewed issues and action items with team members on a regular basis.
• Interacted with other project managers to ensure intersecting projects were properly planned.
• Ensured thorough communication to end users, stakeholders, and team members.
• Reported to PMO on project progress and project status on monthly basis.

Selected Projects:

• Coordinated with global delivery personnel to ensure infrastructure was in place when deploying new resources to new site in India.
• Coordinated the delivery of more than 100 applications migrating from legacy environment to current production environment including coordination of development teams, application packaging, installation, quality assurance and deployment to production environment.
• Coordinated validation of over 400 web applications to newly implemented internet standards.

Confidential

Software Development Project Manager

Responsibilities:

• Reviewed issues and action items with team members.
• Planned development schedules based on staffing levels compared to estimated work required.
• Built and maintained several installs, using Install shield XI.
• Coordinated with team leaders to review and categorize open issues and software bugs.
• Coordinated with documentation team to ensure timely hand-off from development to documentation team and ensure timely documentation completeness prior to release.
• Coordinated with QA to ensure testing plans were completed in a timely manner and ensure testing activities were completed and reported properly.
• Tracked completion percentages and reported to development managers and development executives.
• Entrusted with the overall development project plan and project schedule for each release.

Selected Projects:

• Managed the release of the Accela application suite Accela Automation and coordinated the release of several peripheral products Accela Wireless, IVR, GIS .
• Managed the release of Accela's classic products Kiva, Tidemark .
• Developed E-Payment system for Tidemark application suite. Developed web pages that hooked up to several different 3rd party vendors that acted as intermediaries between the agency and the bank.

Confidential

Professional Services Project Manager

Responsibilities:

• Reviewed issues and action items with customers on a regular basis.
• Reviewed project progress with management teams.
• Planned installation and migration schedules based on customer schedules and implementation specialists availability.
• Coordinated with customers and customer support representatives to review and categorize open issues and software bugs.
• Ensured billable items were accurately accounted for in the billing statements.
• Directly managed four US developers and six offshore developers.

Selected Projects:

• Managed several customers that were implementing Accela products for the first time.
• Managed several customers who were upgrading previous versions to the latest versions of Accela products or were adding peripheral products.
• Developed several Microsoft Access applications to assist customers with batch processing of