SUMMARY

• I can offer twenty-five years of experience managing projects for top-tier firms, excellent project-management skills, and a great eye for detail, all of which should make me an ideal candidate for this opening.
• I am a technical program manager, coming from a hardware and software development background. I have experience with application development projects, Internet and Intranet applications, both client and server side. I am always reading and attending, when my schedule permits, seminars on the latest Program/Project Management techniques and other technical developments.
• I have used Agile, SDLC, Waterfall, and PMBOK efforts throughout most of my career. I have experience in healthcare, insurance, warranty claims, billing systems, automotive, DOD, and financial projects. My experience has covered the full solution delivery life cycle to hired gun projects, where I have come in to fix and complete projects that have high risk of failure.
• My client facing experiences have been varied and unique. I have traveled around the world for a simulation computer manufacturer and for an automotive manufacturer. I have had the pleasure of working with Heads of State, Admirals, Generals, Managers, CEOs, Plant Managers, Department Heads, Developers and Small Business owners for discussions, development and implementation of their projects, systems, and applications.
• I have a Masters degree in Computer Science MSCS and Master Project Manager MPM Certificate from the American Project Management Institute.
• I am proficient in MS Word, MS Excel, MS PowerPoint, MS Project, MS Visio, Clarity, Outlook, Primavera, and Lotus Notes.
• I have attached my r sum for your review and would welcome the chance to speak with you at your convenience.

Confidential

Sr. Project Manager/Program Manager

SUMMARY

• Some key points that are relevant to this opportunity include:
• Program/Project Manager providing strategic business leadership, expertise in managing outsourced services accounts, off-shoring transitions, and critical business projects for global corporations.
• Methodologies used in my career have been PMBOK, SDLC, Waterfall, and Agile using MS Project, CA Clarity, and proprietary Project Planning software.
• Trusted and respected by executive management with a strong reputation for successful crisis management, team building, risk mitigation, and client satisfaction with global experience.
• Able to motivate large, cross-cultural teams to achieve program and business objectives.
• Client management, customer service, and relationship management skills with a proven history of success resulting in numerous customer satisfaction awards
• Continuously assigned to account, program, project, and transition teams where performance, effectiveness, customer satisfaction, or revenue trending escalations are recurring
• Track record of successfully managing the delivery of outsourcing service engagements, all of which resulted in improvements to competitive profile, financial performance, and operational efficiencies
• Experience includes managing outsourcing and off-shoring transition teams, help desks, server support desks, data centers, related support service operations, transition process and methodology development and training, and Program Management Office PMO design and development
• Management style reflects a high regard for teamwork, employee training and mentoring, together with the development of clear and measurable goals, closed loop feedback, and management support to exceed performance expectations.
• Experienced in all aspects of individual, team, and corporate communications in support service operations, project delivery, team building, public relations, and presentations to customers, executive management, and boards of directors
• Project budgets range from 100K to 55.5M, domestically and offshore.

PROFESSIONAL EXPERIENCE SUMMARY

• 35 years Information Technology experience
• 25 years Project Management experience
• 12 yrs. - Infrastructure,
• 12 yrs. - Application Development,
• 10 yrs. - Financial, Business Process/Intelligence, Healthcare, and Data/Call Center experience.

PROFESSIONAL EXPERIENCE

Independent Consultant/

Director of Information Services

Confidential

• This is a group of small businesses that are involved in shared infrastructure, Business Intelligence, Application development and resource management.
• Managed team that provided production and project support for desktops, networks, telecommunications, and applications.
• Supported different infrastructure and application environments iOS, OS X, Windows 7, Windows 8, and Linux.
• Supported server infrastructure and application development environments DELL server, Apache web server, Microsoft Email services, etc.

Sr. Project Manager

Confidential

• This was a large application development project for the Affordable Healthcare Act. My project was to insure that KY, CO, TX and a few other states had their definitions and needs included in the project.
• IT PMO Project Manager for HCR1 Health Care Reform for Medical, Dental, Medicare, and Member systems.
• Manage twenty-six Subarea development teams, Technical architects, Infrastructure updates, and Quality center test leads for SIT and UAT test phases.
• Responsible for the Clarity Cost Budget for the project and milestone delivery dates and Program level stats reporting.
• Managed application development using Waterfall and Agile.
• Managed infrastructure upgrades, backups, and relocation.
• Extended the service life of legacy systems with minimal increased overhead and impacts to users. Reacted to increased in-house support of out-of-warranty computers by improving inventory controls, increasing staff training and workspace.
• Manage project task allocations for cross functional development teams
• Ensure compliance of State and Federal regulations mandated by Affordable Healthcare Act.
• Languages used for development were C , Java, JavaScript, and CSS. Used SharePoint for collaboration with other teams and offshore teams.
• Budget: 2.2M team size: 13 teams 5 to 15 members per team

Sr. Project Manager

Confidential

• This was a large application development project for the COTS address standardization and Geo Coding of postal regulated addresses on the new website to handle multitude of users at a single point in time.
• Managed the MULE Redirect enhancement, Vendor evaluation of newly customized COTS products for SaaS solution for Address Standardization and Geocoding for both the United States and Canada.
• Managed two Application Developments from the ground up. Data Power which is an IBM application and the customized COTS application from DMTI.
• Manage development team, Technical architects, Infrastructure updates, and Quality center test leads for SIT and UAT test phases.
• Responsible for the development and review and approval of the test data strategy working in tandem with the Project/Program QA Test Lead.
• Established and maintained appropriate communication with testers, test leads, and project management as it relates to the test data lifecycle from requirements to provisioning
• Our infrastructure was to be enhanced a MULE to CMS to IMS environment to a MULE to DataPower to Web services.
• Manage project task allocations for a virtual development team, spanning Bloomington, IL and India.
• Manage external relationships, directly working with vendors to scope software and service agreements.
• Manage resource and software expense budget and multiple Enterprise PMO project budgets.
• Languages used for development were C , Java, JavaScript, and CSS. Used SharePoint for collaboration with other teams and offshore teams.
• Budget: 2M team size: 6 Direct, 8 indirect, 5 overseas vendor resources

Program Manager

Confidential

• This is a group of small projects that involved infrastructure, Business Intelligence, Application development, resource management and Retail eCommerce with invoicing and ordering for small party stores and Gas Stations.
• Led team that provided production and project support for desktops, networks, telecommunications, and applications. Supported different infrastructure and application environments iOS, OS X, Windows 7, Windows 8, and Linux.

Sr. Project Manager

Confidential

• This was a large application development project that insured the dealers and repair facilities were getting the correct recall and repair information. Also to make sure all warranty claims were validated and rejected as covered by the manufacturers warranty.
• Delivery manger for the application rollouts, from testing to production.
• Performance testing budgeting and scheduling, including test-effort estimations, test planning, including development of testing goals and strategy.
• Define scope of performance testing to include performance, failover, durability, and load testing.
• Communicated and coordinated performance testing requirements, activities and schedules with QA/Test Manager, Project Managers, Product Managers, Systems Architects, Systems Analyst, DBAs and Application Development Leads.
• Responsible for the development and review and approval of the test data strategy working in tandem with the Project/Program QA Test Lead.
• Established and maintained appropriate communication with testers, test leads, and project management as it relates to the test data lifecycle from requirements to provisioning
• Managed the integration of customer and dealer warranty tickets for correct information and presented historical information to marketing department for ticket resolution.
• Managed the implementation and testing of software updates from developer to production using waterfall and SDLC method.
• Used SharePoint for collaboration with other teams and dealerships and AIX operating system.
• Budget: 4M team size: 6 direct

Program Manager

Confidential

• This was a large application development and Infrastructure project that evolved from the merger of a European company and a US company. The software was to manage the two worlds with one process for order taking, invoicing, and shipping. The infrastructure was designed to move from a single tier development system to a 4-tier system and have it duplicated in both development labs.
• Drove the processing of customer invoicing, shipping, inventory, vendor and internally developed software to maximize profit/loss, and geographical delivery efficiency of warehouse.
• Managed all phases of the company's ERP system as well as the support of vendor and in-house custom developed software database systems. Guided the efforts of 8 technical professionals while adding an Audit Department to improve the efficiency of IT Operations.
• Managed the update and implementation of the new web site for customer ordering and invoice tracking.
• Managed Data Center Migration from France and England to Kentucky.
• Budget: 14M team size: 6 direct, 7 indirect.

Program Manager

Confidential

• This is a group of small projects that involved infrastructure, Business Intelligence, Application development and resource management.
• Led team that provided production and project support for desktops, networks, telecommunications, and applications. Supported different infrastructure and application environments iOS, OS X, Windows 7, Windows 8, and Linux.

Sr. Project Manager

Confidential

• This is a group of small projects that involved infrastructure, Business Intelligence, Application development and Quality Assurance testing.
• Managed four major releases and several minor projects with 14-member team of QA Analysts, Automation, and Manual testers.
• Managed day-to-day change requests, release risks, and offshore developers and vendors.
• Implemented process improvements such as requirements sign off by QA, Mandatory documentation by Development, Process around Bug tracking tool, etc.
• Facilitated Requirements entry, test case creation, and Defect tracking in Quality Center, which improved efficiency and traceability.
• Responsible for estimation of work, prioritization of work, work assignments, and resource Planning.
• Responsible for the development and review and approval of the test data strategy working in tandem with the Project/Program QA Test Lead.
• Established and maintained appropriate communication with testers, test leads, and project management as it relates to the test data lifecycle from requirements to provisioning
• Developed Schedule, Identified Risks, and developed mitigation plan.
• Created department web portal for document sharing, application sharing, and database sharing.
• Budget: 4.5M team size: 8 direct

Program Manager

Confidential

• This was an infrastructure project that unified the state of Wisconsin educational, Library, state departments to a level of fast and economical ISP connections for streaming videos, live tutoring, and stronger communications between agencies.
• Led a cross functional team consisting of Access Wisconsin's 43 Independent Telephone Companies vendors across the State of Wisconsin, Norlight Technologies testing facility, and SBC Product Management, Network, IT, Multi-Vendor technicians and installers in the implementation and execution of WAN, IT, Digital Video networks, and transition and retirement of legacy systems and services in conjunction with JD Edwards Engineering management.
• Managed participation across multiple organizations and entities, document interface agreements.
• Worked with outside vendors to deliver capabilities and proposed innovative solutions to meet schedules utilizing the CMMI methodology.
• Developed and documented process changes as needed, tracked and reported on metrics weekly, managed project budget, and handled multiple phases of the project concurrently.
• Budget: 34.5M team size: 25 indirect companies 5 team members per company

Project Manager

Confidential

• This was an infrastructure project to move the outdated UNIX CAD design systems to the newer MS Windows platform systems.
• Managed the Data Center Migration of the CAD repository from Canada to the new center in Pontiac MI.
• Managed multiple concurrent projects from simple software licensing to corporate transition of CAE engineering workstations for a division of General Motors utilizing the SDP21 methodology.
• Managed the migration of expired data storage systems to new EMC cluster networks, EMC and HP data storage array systems.
• Managed the migration of antiquated tape backup systems to EMC Clarion disk library system.
• Managed the migration of HP-UX CAD workstations to Windows XP CAD Workstations.
• Managed multi-vendor developers, analysts, and admins.
• Budget: 6.5M team size: 5 direct

Project Manager

Confidential

• This was an infrastructure project to integrate new desktop equipment and refurbish the old equipment.
• Served as a Project Manager of large-scale deployments/technology refreshes.
• This engagement was an XP Deployment of about 2000 machines.
• Served as Project Manager and leader of up to 25 people at any given time, which included 2 Project Coordinators, 2 Inventory Managers, and 20 Rollout Technicians.
• Managed and coordinated resource vendors and contracts.
• Budget: 2.5M team size: 10 indirect

Project Manager

Confidential

• This was a combination infrastructure and application deployment systems. It was for the DOD to ensure correct deployment of resources to the proper department or group.
• Monitored, reported, and initiated SOX procedures within the IT procurement system and IT integration systems.
• Managed multiple concurrent projects from simple software licensing to corporate transition of a division for General Dynamics Infrastructure Department including data migration from mainframe to UNIX servers.
• Managed the purchase of hardware from desktops to mainframes software from shrink wrap to enterprise solutions services from software maintenance to full outsourcing, telecom from hardware to voice/ data services.
• Managed the project plans, scope, budget, business expectations, and statements of work, hardware, software, RFP, and vendor negotiation.
• It was a 1200 plus seat enterprise wide environment that included COTS, AS400, UNIX AIX, HPUX , Novell, Windows NT, Windows 95/98/2000/Me, Microsoft Exchange, and Lotus Notes.

Environment: AS/400, COTS, MS Office, MS Project, Clarity, Visio CSC Performa, Windows NT/95/98/2000/Me, MS Exchange, Lotus Notes, UNIX, Novell, Sarbanes-Oxley, AIX, UNIX.

Technical Project Manager

Confidential

• This was an intra department process to move from single personal binders to a shared database and web platform process for the department engineers.
• Served as a Technical Analyst for a program for the vehicle personalization department.
• Used historical data in database-backed program for future accessory programs for current and future vehicles.
• Responsible for the acquisition of customer data and requirement gathering.
• Converted customer data from Excel, PDF, and Word formats to Access database.
• Planned and facilitated client and team meetings and work sessions, including QA and post-launch project review.
• Used MS Access for database on Windows XP platform.
• Designed department web portal interface.
• Used Windows NT server with ASP for modules.
• Used MS Project for timelines, milestone information, and task assignments. Also used LDAP registration.
• Monitored and reported SOX procedures within the IT design systems.
• Budget: 1.5M team size: 2 direct

Project Manager

Confidential

• This was an infrastructure project of a COTS product from a selected vendor. It was to enable all reservation clinics across the United States to share information and records.
• Responsible for the selection and evaluation of the business operational and system solutions for the administrative functions of insurance, including but not limited to membership and billing, provider servicing, claims and customer service.
• Responsible for scope analysis, task identification, resource allocation, status reporting, communications, and project termination and summary.
• Directed information strategic and tactical planning, and database system strategy.
• Project included performance/capacity planning and electronic messaging.
• Directed and maintained frequent involvement in sponsor, client, and customer relations to ensure that service expectations were met. HIPAA administrative simplification and NPI Final Rule specifications were followed.
• Server was a DELL Server using Windows Server 2000 with LDAP registration all workstations were Windows XP for I/O of application.

Project Manager

Confidential

• This was an Application development and infrastructure to redesign the manual manufacturing auditing process to an electronic auditing process and to transmit that data from around the world to a central data warehouse.
• Responsible for the new electronic audit system for the global manufacturing and stamping plants.
• Responsible for concept, design, application development, infrastructure procurement, and maintenance of the GSA Global Systems Audit.
• Directed information strategic and tactical planning, and installation of plant systems servers, and training of the auditors in the use of the new system.
• Used AIX operating system
• Budget: 55.5M team size: 4 direct, 32 indirect

Prior experience

• My SAP experience was between 1990 and 2004 and not included in the resume main body.
• Ford Credit intergrading Sales, Purchasing, Marketing and Manufacturing for Ford incentive Plans.
• Chrysler financial Coordinating Sales, Purchasing, Inventory and Manufacturing with Finance.
• A few of the assignments listed above used the ERP systems to communicate between departments and some of my projects were derived from their requests.
• My other experiences in Project Management are in the fields of
• Financial
• Application development
• Healthcare
• Meadowbrook Insurance
• Health Alliance Plan HAP
• Data migration
• Aerospace research
• Satellite research