PROFESSIONAL SUMMARY

• Seasoned Project Manager with 24 years of experience within IT 5 years as a Team Lead/Programmer/Analyst and 19 years as a Project Manager on both the IT and Business sides of the house. Full lifecycle project management and primary client contact on over 60 projects software development, e-commerce, hardware deployment, etc. .
• Adept at managing all aspects of large, complex, highly-visible enterprise-wide projects within a variety of industries: Insurance, Aviation, Construction Equipment, Finance and Telecommunications.
• Key Proficiencies: Project Planning and Estimating, Expectations Management, Strategic Thinking/Big Picture Analysis, Client/Vendor Relationship Management, Leadership/Team Building, Management of Offshore Teams, Scope Creep/Change Control, Risk Mitigation, Quality Control, Portfolio Management, and Release Management.

TECHNICAL SUMMARY

Software: MS Project, MS Word, MS Office, Excel, Power Point, PlanView, Caliber, Quality Center, SharePoint, Primavera, Internet Explorer, etc. Email: Outlook, Lotus Notes, HPDesk, EMC2, Database Packages: Image Allbase SQL. Methodologies: Waterfall, Agile Comprehensive SDLC knowledge from inception through implementation.

PROFESSIONAL EXPERIENCE

Project Manager

• Streamlining the Exam Management Process for State Farm Bank's Regulatory Relations team.
• Creating project schedules for Office of the Comptroller of the Currency OCC Exams and Reviews.

Confidential

Project Manager

Managed a portfolio of Search Engine projects -- confirmed business scope, gathered requirements, acquired LOEs from impacted areas, created and managed the project plans and release schedules.

Confidential

Project Manager

• As the first PM to join the company, I educated, trained and mentored team members, business partners, project sponsors and stakeholders on PM practices and procedures while putting a large Personal Lines project on a project management track .
• Translated requirements into key deliverables created the project charter, project schedule, etc.
• Identified stakeholder groups and acquired approvals from across the enterprise.
• Managed all aspects of a large, cross-functional project to implement a new method of rating Homeowners policies.

Confidential

Project Manager

• Managed all aspects of a large, cross-functional project translated business needs into requirements and technical tasks, created the project plan/schedule, and engaged all impacted parties.
• Level set and managed expectations of executive management, stakeholders, and team members.

Confidential

Project Manager

• Managing all aspects of 4 projects including a large production scheduling project which established enterprise direction for new processes, roles responsibilities, etc. It then implemented the recommended future state for the new global technical deployment architecture, new naming standards for jobs, users and workgroups, a new operational support model, etc.
• Strategized the call center needs to support the new production scheduling initiative.

Confidential

IT Project Manager

• Managed an online Learning Center project: trained/mentored team members and business partners on many Project Management techniques, while putting the project on a project management track .
• Managed the vendor relationships with Razorfish, Zocalo, etc.

Confidential

IT Project Manager

• Managing two eCommerce projects: a Multi-Variate Testing project and an Analytics project.
• Working closely with the line of business, vendors, system developers/analysts, and system architects to nail down scope, define requirements, then build out, test and implement the solutions.
• Defining/rolling out new communication process flows for 'monitoring and controlling' functionality.
• In Oct 2008, my Father had a stroke. Thus, in Nov 2008, I began making arrangements to move back to Illinois.

Confidential

IT Project Manager

• Managed a large, highly-visible Self Service Portal project--facilitated daily standup meetings with onsite and offshore team members developers, testers bus partners this was necessary in order to stay on track, keep the lines of communication open and ensure we were all on the same page.
• Trained and mentored newer Project Managers and team members on standard PM practices.
• Facilitated Client Demos as iterative development was completed to level-set expectations.
• Worked closely with developers and system analysts to ensure the desired outcomes were technically feasible. Although some phases had already been implemented before I was hired, I was instrumental in the analysis/design/build/testing/implementation of other phases of this large project.
• Created a comprehensive Testing Strategy to conduct System, Enterprise, User Acceptance, Load/Performance and Regression testing.
• Facilitated meetings with stakeholders at all levels of the organization, as well as successfully managing those of vendors Kapow-for website data collection and IBM-for content mgmt. .

Confidential

Project Manager

• Managed 2 promotional launches - engaged impacted areas, acquired LOEs levels of effort , created schedules, and set expectations with stakeholders.
• Managed 4 small projects simultaneously confirmed business scope, gathered requirements, acquired LOEs from impacted areas, created and managed the project plans and release schedules and ran the command center during implementations.

Confidential

Project Manager

• Managed the work of a widely-dispersed team and coordinated the project tasks for procurement, fulfillment, marketing, legal, training, and support divisions in order to launch an e-commerce website and a call center to support it.
• Trained and mentored team members and business partners on many PM techniques, while putting the project on a project management track .
• Managed stakeholder expectations throughout all levels of the company as well as with third-party vendors: ATG content mgmt. , Aviall shipping/fulfillment , and Omniture Tealeaf website metrics .
• Worked closely with the customer service reps and support areas and vendors to ensure a smooth transition to these areas.
• Scheduled content management training sessions for users across the globe.
• Created the resource allocation plan, work breakdown structure, and project plan/schedule.

Confidential

Test Project Manager

• Managed end-to-end testing efforts for a large Networx project.
• Tracked progress and defects for each release reported status to numerous Mgmt. groups.

Confidential

IT Project Manager

• Hired to fill in for two full-time PMs, I simultaneously managed and implemented 20 year-end initiatives, as well as 3 large, highly-visible projects Prescription Drug Event PDE Database, ProPBM Claims Restatement, State to Plan ProPBM and ProServ . Project Team sizes were: 28, 27 and 39.
• Managed the vendor relationship with Plan Data Management PDM /Trizetto, McKesson, etc. to address the challenges of operating a Medicare Advantage program.
• Served as the liaison between business users and technical teams, both onsite and offshore.
• Gathered requirements from business partners, held walkthroughs of the requirements documents, and facilitated work breakdown structure sessions I utilize, where possible, a very simple and very effective process for accurately identifying the work to be done, correctly estimating work tasks and overall effort, sequencing that work, applying milestones, etc.
• Created the project plans, resource allocation plans, scope documents and closure documents.

Confidential

IT Project Manager

• Served a 2-mo contract extended 3 times : created submitted project proposals to the National Science Foundation to acquire funding for U.S. Antarctic Program projects. Successfully navigated the widely-dispersed team's activities, around an 18-hour time zone discrepancy.
• Managed 3 projects simultaneously, while serving as the liaison between business users and technical teams.
• Planned, executed, and controlled projects from inception through implementation.
• Managed budgets to estimates, communicating variance and scope changes with impact analysis.
• Process Improvement: I defined a Quality Assurance process denoting the handoffs between developers, testers and business partners.

Confidential

Technology Consultant

Addressed all technical and computer-related issues relating to the business. Worked with vendors and on-site staff to upgrade systems, implemented/trained users on software upgrades.

Confidential

Realtor

Created prospecting campaigns to generate new clients, conducted listing/buying presentations to keep clients informed, assisted clients with buying and selling their largest asset their home.

Confidential

Provider Liaison

Conducted Provider in-services to educate providers and their staff on changes in Colorado's Auto PIP procedures, how the appeals process worked, which procedures required a medical review, the correct way to bill their claims, etc.

Confidential

IT Project Manager

• Defined team, individual and project goals and conducted performance reviews for project resources.
• Translated business objectives into functional requirements and detailed technical tasks.
• Worked closely with developers and system analysts to ensure the desired outcomes were technically feasible.
• Provided direction to team members in clear, actionable terms, ensuring we're all on the same page with WHAT needed to be done and WHEN, yet allowing for flexibility with HOW they do it.
• Planned, organized, and controlled projects from inception to implementation.
• Trained and mentored team members and management on many PM techniques.
• Within 6 months, I was asked to join the Program Management Office to implement project management practices throughout the entire Employee Benefits Information Systems department.

Confidential

IT Project Manager

• Coordinated the successful turnaround of 3 ongoing projects.
• Worked with business partners to identify the variance between their expectations and the documented requirements then managed the analysis, system design, build, and testing tasks necessary to turn those requirements into system enhancements to meet their needs.
• Educated teams, peers, mgmt. and clients where necessary on PM techniques.

Confidential

IT Project Manager

• Managed all aspects personnel, tasks, hardware, software, etc. of numerous projects from inception through implementation and translated business needs into technical requirements and detailed technical tasks.
• Managed the expectations of all project stakeholders, team members, executive management, 3rd party vendors, etc. throughout the project lifecycle.
• Conducted WBS sessions, project meetings, status meetings and presented project information to audiences of 300 individuals.
• Managed telecommuters, vendors, onshore offshore analysts, experienced and inexperienced team members in multiple geographic locations.
• Applied a formal project methodology to all of my projects.
• Utilized issue/decision logs as well as project schedules to manage large, enterprise-wide projects.

Team Leader

• Assumed leadership responsibility and accountability for a team of 5 programmers.
• Defined team goals, individual goals, project goals and conducted performance reviews for project resources.
• Distributed workloads, identified and fostered growth opportunities for each team member, handled conflicts, resolved technical roadblocks for the team.
• Provided direction to team members in clear, actionable terms, ensuring we're all on the same page with WHAT needs to be done and WHEN, yet allowing for flexibility with HOW they do it.
• Taught classes for 100 claims adjusters at the urgent request 4 days notice of our business partners received an appreciation award for our ability to deliver high-quality presentations, while keeping all other project work moving forward.

Programmer/Analyst

Worked with business partners to determine requirements, then analyzed, designed, coded, tested, debugged and implemented the solution to 40 projects. From day one of my career, I worked directly with business partners defining documenting requirements as well as identifying/managing all other needed personnel for my project assignments SAs, DBAs, network engineers, architects, etc.

TESTIMONIALS

Whatever you give Lori, she's going to get it done. Manager Lori has a very strong work ethic. Manager If everyone would run their projects the way Lori does and estimate the actual tasks, things would run a lot smoother around here IT Manager You're doing a great job of keeping the reins on scope. Team member It's nice to see thorough research that is communicated to all parties involved. Stakeholder I appreciate that you gave me the opportunity to run with this, but stayed close enough to assist right away whenever necessary. Team Member. Lori is an excellent presenter. Manager Thanks for being so organized and providing us with the needed support to complete our tasks. Team member I wanted to commend you on your thoroughness and attention to detail--it is refreshing to see a project so well managed. Team member

VALUES TRAITS

• Highly motivated Gets results Excellent troubleshooter, communicator presenter
• Great rapport with teams, clients, and management alike Committed Enthusiastic
• Conscientious Driven Strong work ethic A true professional
• Thank you for your time and consideration.