Summary

Senior manager with over twenty years of experience leading and managing IT initiatives. Proven record of accomplishments in the Information Security, Health Care, Financial Services and Telecom industries. Expertise in implementing a security compliance program for a Fortune 5 company as well as leading projects to address specific security vulnerabilities. Skilled in Agile, internal team management, vendor management and as a SME.

Project Management Skills:

Professional Experience

Confidential

Sr Project

• Managed multiple INFOSEC and compliance-related projects including a major .NET framework upgrade, security access remediation, de-identification implementation and a comprehensive Windows Server 2012 upgrade.
• As PM/Scrum Master, successfully delivered the rewrite of the PayerPath web user interface to mitigate multiple security vulnerabilities and enhance the customer experience through user interface improvements
• Worked with the hosting solutions team to implement a Firewall/Load balancer solution to mitigate an access vulnerability
• Led the POC, evaluation and enhancement of a de-identification application to meet internal needs to de-identify nine terabytes of data in the development environment
• Managed the application certification on Windows Server 2012 and coordinated the production migration of multiple server types with the Hosting Solutions Team

Confidential

Sr Project Manager

• Led multiple information security initiatives utilizing Splunk, Snaplogic and SQL data warehouse technologies in order to build risk intelligence capabilities as part of a corporate-wide information security program.
• Performed program management role including communications to security and business leaders, toll gate reviews, security/compliance reviews, turn over to operations
• Implemented a web-based reporting portal for security metrics and asset inventory. Portal included dashboards, searching capabilities, reports and views of information related to compliance of business units in meeting goals defined by critical security programs
• Implemented an external-facing security incident management portal and related reporting dashboard to improve the reporting of security incidents and lost/stolen devices globally/across all business units. The system reduced the time to contain security related incidents
• Led turnover to operations activities including alignment to ITIL processes for change management, incident/problem management and service requests

Confidential

Program Manager

• Served as the client relationship manager and provided leadership for the information security, infrastructure, systems management, ECM, and IVR implementations for the Virginia Retirement Systems Modernization program.
• Worked with the PMO to provide detailed project planning, scope management, schedule management and budget management to achieve the technology goals for a 40MM program
• Managed the Information Security program and worked with subject matter experts to implement the Access Control Model, Single Sign-On, Security Event and Information Management, Risk Assessments, Penetration Testing, AV Evaluation and other InfoSec related activities
• Led the technical team in planning and executing deliverables for the Infrastructure, Systems Management and ECM technical tracks
• Evaluated, hired and directed sub-contractors. Negotiated and managed SOW's.
• Performed forecasting and budget management for the engagement including management of the Project Cost Workbook

Confidential

Technology Business Partner

• Represented both the Lender Services and Residential Services business units for critical technology initiatives. Key activities included managing INFOSEC GLB compliance with large financial institutions, implementation of a document management solution, migration of the Lender Services order management system and the management of data center consolidations.
• Managed customer security assurance reviews with large financial institutions. Worked with the CISO to resolve customer issues through the coordination of security enhancements and customer negotiations. Hosted customer site visits at HQ.
• Served as the Program Manager of the Lender Services development, infrastructure and field support activities with an annual budget of 24MM.
• Defined and implemented project governance in support of the Lender Services business channel. Interacted with Executive Management to align the portfolio with the business plan.
• Successfully led the implementation of a document management and imaging system for the LoanCare business unit that resulted in cost savings of over 500K versus outsourcing and improved LoanCare's SQ rating from Moody's for U.S. residential mortgage servicers.
• Managed the system and customer migration from a vendor-based appraisal/valuations order management/order fulfillment system to an in-house developed system. Project resulted in savings of 500K annually in vendor costs.

Confidential

Sr. Manager - Project Management Office

• Managed PMO activities and defined project management policies for all phases of the project life cycle
• Implemented project management excellence through methodology development, mentoring of PM's, policy implementation, strategic planning, resource capacity planning and cost budgeting
• Served as the project management SME for proposal planning and development of work plans for client proposals ranging from 75M to 140M
• Assisted in defining the company Service Delivery Life Cycle phases, deliverables, and methodology. Implemented phase gate reviews
• Managed a staff of fifteen architects, analysts, SME's and developers in designing and developing a Java application to web enable the legacy Medicaid Management Information System
• Worked with the CIO and the Legal Department to negotiate a large SOW to outsource web development with an off shore partner

Confidential

Sr. Manager

• Led full life cycle development for Clarify CRM: Managed the development of use cases, process flows, object models, business rules and data dictionary
• Managed a staff of 25 analysts and developers in implementing Clarify SFA, OE, and Contract Management. Volumes included 2,000 orders and 3,000 contracts
• Implemented release management to meet ten functional departments' needs including Sales, Finance, Product Development, and Engineering.
• Oversaw development and planned new releases for the MetaSolv circuit provisioning system. Averaged two maintenance releases per month
• Developed a collaborative selection method for evaluating and scoring various billing packages, provided recommendation and negotiated purchase

Confidential

• Director of Enterprise Automation Managed a key technology department in the IT organization. Performed technology evaluations of new technology for systems management and CRM systems. Performed business case analysis and acquired budget for implementations. Managed new technology implementations for Tivoli systems management, Seibel CRM, BMC Control Products for MVS batch management and the BMC Enterprise Control Station for mainframe and server event management
• Directed the systems management architecture group responsible for large-scale implementations. Successfully achieved funding and managed multiple automation projects through the development of business cases and ROI analysis
• Managed project managers and systems engineers in the implementation of systems management applications including Siebel CRM, Tivoli and the BMC Control products
• Led a diverse team of engineers in successfully implementing event management, software distribution, and automated paging for two hundred distributed servers.
• Performed analysis, obtained budget approval and managed the implementation of a custom web-based application for problem and change management
• Replaced the legacy MVS job scheduling system worldwide with the BMC Control products at four major data centers. Improved service delivery, decreased headcount, and eliminated over one million lines of maintainable code
• Implemented a UNIX based Enterprise Control Station that provided event management for dispersed systems. Decreased problem resolution by 50