Summary: To gain a management position within an IT organization where I can utilize my relationship and project management experiences, help reduce business costs, and improve business process.

Professional Certifications MCSE NT 3.51, NT 4, Server 2000, 2003 , MCSA Server 2000, 2003 , MCDba SQL 2000 , MCSD Visual Studio 6 , MCSA:Messaging Exchange 2000 , MCTS Vista . ITIL Service Manager 1.0.

Work Experience

Confidential

Project Manager

• Managed two strategic Infrastructure projects, SCCM 2012 build out and AD clean-up/refresh for Users and User Groups.
• Total budget responsibility over 1 million dollars.
• SCCM 2012 project required a complete server build out in multiple locations.
• AD project while tied to the success of the SCCM project was viewed as strategic must-have for TIAA-CREF IT success moving forward.
• The projects were non-Agile in nature. Clarity was used as the base recording platform.
• 200 resources used during project life-cycle.

Confidential

Implementation Engineer/Systems Administrator II

• Support the Trade Booking Platform, directly supporting one of the largest profit grossing applications in Bank of America.
• Deemed with the task of reigning in the servers, taking full control of the environment in all aspects, identifying risks within the infrastructure, and coming up with resolutions to remediate these risks.
• Performs infrastructure and application consulting, implementation, operational maintenance and problem resolution for Windows Server 2000/2003/2008.
• Performs ongoing consulting, maintenance and upgrades, under minimal supervision, with general guidance from seasoned consultants.
• Acted as a central figure within projects as a final check on design and build proposals.
• Demonstrate the ability to execute multiple tasks within a technology project, coordination with other team members and makes technical decisions/recommendations from a variety of standards and baselines.
• Demonstrated communication skills, both formal and informal, written and verbal to any level of management as well as peers.
• Ability to work and prioritize deliverables for multiple efforts in fast paced environment.
• Deployment of .Net upgrades for CashPro application suite on all mission critical servers.
• Lead infrastructure based technical aspects of a refresh on the LoadRunner environment, including determining optimal placement of servers, HP C7000 Blade Chassis configurations, IP Spoofing, and utilizing networking metrics, to maximize the potential of the new environment.
• Supported the migration to new SAN Fabric with SQL 2008, Windows 2008,Cluster specifically importation/formatting of the new disks and ensuring the cluster health. Disks were migrated utilizing Block Level copy, disk signatures remained.
• Troubleshoot various LAN related errors with as it pertains to either inter server communications or internet connectivity to the cloud.
• Utilization of VShpere for server creation for of non-mission critical servers.

Confidential

Owner/Operator

• The thrust of Wildcat CC has been in the Small Business Start-Up market, and the consumer space. The main areas of business have been in the following areas:
• Business Initial Server configuration and Active Directory set-up. Update patching and ongoing security. Desktop builds, security patching and peripheral configuration printers, scanners, etc. .
• Consumer Virus removal, hardware upgrades, network set-up, custom PC builds, home Media Center set-up and various troubleshooting jobs.

Confidential

Technical Account Manager/Project Manager

• The main function of this position was to act as an intermediary between Microsoft Premier Support and the client company. Client companies ranged from Fortune 100 companies to a 12 person privately owned medical data mart. Details are provided below as to job specifics.
• Responsible for managing Premier Support contracts for all Supported Microsoft Business technologies from desktop products through Windows Server Datacenter.
• Drove multiple projects from all customers as they pertained to Deploying/Upgrading Microsoft products. This included Windows Server all versions , Exchange all versions , SQL Server all versions , IIS, SharePoint all versions , Forefront, BizTalk Server, System Center, and Virtual Server,
• Provided technical support through technical articles, whitepapers, and MS Partner level Knowledge base.
• Managed processes for customer incidents opened within MS Product support services organization to insure smooth flow of troubleshooting on both MS and customer's end.
• Managed technical relationship with Global contracts and coordinated reporting from other global MS Technical Account Managers.
• Escalated issues when appropriate for Hot-Fixes or Design Change Request DCR .
• Actively monitored all cases and analyzed for trends this analysis was reported monthly to each customer and addressed by both MS and the customer as Pain Points to monitor.
• Maintained Service Delivery Plan documentation for use by the customer and internal MS resources.
• Provided assistance with planning, development, and training for each contract with Microsoft product offerings. This included 3rd party products such as VMWare.
• Experienced with all MS technologies obtained and maintained MCSE, MCSD, MSDBA, ITIL certifications as needed.
• Assisted on site technicians with setup and maintenance of Sharepoint, SQL, Exchange, Systems Center and SSO.
• Familiarization with a myriad of networking LAN and WAN topologies as no two customers had similar environments. From Arcnet to FDDI.
• Assisted in design of Premier Portal from concept to application design, .Net architecture, to UAT and deployment/roll-out.

Confidential

Systems Consultant/Design Architect

• Assisted MCI with planning and deploying Central Sales Operation Center technology.
• Designed server architecture, desktop architecture and software configuration with input and operational oversight with MCI IT team.
• Utilized MS SQL Server 4.2, Internet Explorer 4.1, Windows 98 SE, SMS 2.

Confidential

Sr. Network Engineer/Novell to Windows Conversion Architect

• Responsible for all Server operational issues within Kaiser's medical service locations in North Carolina. These were in Raleigh-Durham, Charlotte, Gastonia and Fayetteville.
• Designed and supervised Network conversion from Novell Netware 3.12 to Windows NT 4. This included operational design, disaster recovery plan, server documentation plan Change Management policy for all servers within NC.
• Designed and supervised client conversion from Windows 3.11 to Windows 95 with minimal disruption to user community.
• Deployed SMS1.2, SQL Server 4.2, and Microsoft Exchange Server within Kaiser's Network. All met with user approval and satisfaction.

Confidential

Network Engineer/IBM to Windows Conversion Architect

• Managed IBM Sever 1.3, OS/2 1.2 Clients and Lotus Notes Network.
• Assisted in planning conversion of IBM Servers to Microsoft LAN Manager 2.3.
• Designed and managed Client conversion from OS/2 1.2 to WARP.
• Managed and maintained SNADS conversion utility server for CICS/MVS to PC communications.

Confidential

Network Engineer/Conversion Specialist

• Responsible for converting Kraft/General Foods Sales sites nation-wide from Microsoft LAN Server 2.1 to LAN Server 2.2, and clients from Windows 3.1 to Windows 3.11.
• Upgraded all sites from Token-Ring 4 to Token Ring 16.
• Wrote and implemented standards for Windows 3.11 clients.

Confidential

Technical Expert

• Responsible for technical trouble shooting escalations from technical support engineers within Prodigy's US staff.
• Expertise in Modem communications protocols, DOS all versions , Windows all versions .