Summary

I have experience working in the technical field as Team Lead, Software Development and Infrastructure Project Manager. I have excellent analytical skills, excellent understanding of team concepts both co-located and disbursed , customer support, and strong communication and leadership skills. I have experience managing, leading and successfully delivering small-medium and large global multimillion dollar projects that support thousands of clients. I also have experience as an Infrastructure Engineer performing data center implementation activities.

Technical Knowledge:

• Data center implementation
• Installed and Configured Windows 2000/2003/XP and Sun Solaris with different network topologies and protocols, different peripherals like printers, SCSI devices, backup devices, hard disks, laptops, desktops and servers
• Full hands on experience in Operating Systems such as, Windows 2000/2003/XP, and Sun Solaris Unix

Skills:

• Methodologies: SDLC, Water Fall, Iterative and Incremental, Project/Product Lifecycle
• Project phases: Initiation, planning, execution, monitoring and control and closing
• Vendor management, Project/Program Team Management, Data Center Implementation Team Management, Client Relationship Management
• Software: MS-Office, Power Point, Microsoft Project, Inspiration, Mind Manager, Visio, SharePoint, Clarity and PlanView, PHS, WRM

Professional Experience:

Infrastructure/Operations AVP Project Manager

• Manage Project using Enterprise Project Management SDLC phase approach
• Managed multiple compliance projects, database upgrades, change management
• Work with 3rd party vendors
• Estimate work efforts and costing
• Develop project plan/schedule
• Chair daily project meetings and weekly management cross functional update meetings
• Risks/Issues/Problem management
• Requirements gathering
• Mentoring/Status Reporting
• Accomplishments: Took over troubled projects and put them back on track for successful delivery

Confidential

Enterprise Business Solutions Project Manager Contractor

• Managed project lifecycle through SDLC
• Managed Telephony/Call Center and multiple SAP infrastructure projects, across multiple work-streams
• Vendor management, database upgrades, software patching, change management
• Create project plan/schedule WBS
• Compliance analysis and planning
• Project resourcing cost estimation
• Relationship management
• Conducted lessons learned effort
• Developed communication plan, risk/issues assessments and management and mitigation planning
• Provided weekly project status reports
• Accomplishments: Successfully delivered on SAP Monitoring and infrastructure upgrade projects

Confidential

Infrastructure Project Manager Contractor

• Managed all phases of the full project life cycle Initiation, planning, execution, monitoring and control and closing: providing cost/resource and time estimates, analysis, integration, scope/risk/issue management, change management
• Created project plan WBS and associated task/activities list, testing plans, and implementation
• Managed and developing relationships with business owners, communicating project status and understanding detailed business requirements across multiple project initiatives.
• Acted as team lead delivering infrastructure type projects - i.e. server new installs/upgrades and migrations, database, software, network installations/upgrades. Also worked with software development team throughout their SDLC.
• Worked with network security team to ensure firewall rules were in place, and correct ports were assigned
• Managed/Lead infrastructure migration projects including decommissions
• Managed/Lead infrastructure relocation and consolidation project
• Managed Tech Refresh and Strategic/Discretionary Projects
• Managed Project Team consisting of 6-10 members
• Accomplishments: Successfully delivered on migration, upgrade and infrastructure projects.

Confidential

Technical/Software Development Project Manager

• Managed Global software development/technical projects through entire SDLC and Product Lifecycle - Initiation, planning, execution, monitoring and control and closing. Including test plans, and implementation consisting of both co-located/virtual teams located across different geographical locations New York, London, Moldova, Paris, Geneva, Israel, New Jersey, Bangkok, Singapore and St. Louis
• Lead multiple large scale, medium and small software development and technical projects simultaneously
• Developed project planning: activities list, scheduling, task estimation, sizing and work breakdown structures, decomposition for software development and infrastructure projects
• Manage multiple dependencies spread across different geographical locations through SDLC
• Lead the successful completion of projects delivering on time and to specification
• Facilitated and chaired project meetings/discussions
• Charter creation and Scope definition development
• Effectively communicate project status to all stakeholders
• Ensured assignments and responsibilities are clear detailed for all project team members
• Perform risk assessment and developed risk management/mitigation plan
• Kept up-to-date with company and industry trends, changes, and initiatives
• Acted as facility Asset manager and Change management support role
• Acted as facility process champion for new asset and defect management software development projects
• Provided internal user training and support
• Managed product migration from distributed over to hosted platform
• Accomplishments: Managed and successfully delivered multiple key software development projects simultaneously through full product life cycle on the company's number one priority program with a budget of 13 million. Developed training material and provided training for on-boarding new project managers.

Confidential

Data Center Engineer/Team Lead

• Project manager leading implementation team on data center build-outs
• Responsible for maintaining various aspects of a data center cabinet location, patching and equipment fail-over installation
• Involved in maintaining/managing the physical space in the data center
• Involved in the ongoing calibration, monitoring, and evaluation of servers that operated within the data centers environment
• Managed/Lead data center infrastructure implementation rack/stack and cabling, server/database, security devices and San EMC, HDS installs
• Manage team for data center implementation
• Acted as facility Asset manager and Change Management support role
• Trained staff on use of new asset management software
• Worked with vendors on two new datacenter build-outs
• Accomplishments: As an engineer managed four datacenters and leading the implementation team in two new data center build outs.

Confidential

Systems Administrator/Operations Controller

• Worked with 1st level operations support monitoring Thomson Reuters systems, services, and networks hosted out of the local datacenter and remote off-sites. Performed investigation into root-causes and analysis of incidents raised by monitoring, clients and or helpdesk.
• Maintained maximum service availability to internal and external customers through routine system checks and proactive monitoring, managing, and fault detection.
• Quick incident resolution to ensure service was restored as per SLA for all service-impacting issues through incident and problem management process and procedures.
• Provided weekly monitoring statistics and trend analysis reports for management.
• Participated in datacenter disaster recovery exercises to examine business continuity.
• Contributed to process improvement by documenting work instruction for incident/problem management.
• Trained and mentored new team members.
• Accomplishments: Successfully closed all incidents with over 90 success rate.