SUMMARY:

Confidential is a professionally qualified Senior IT Professional and has close to 9 years of Software Industry experience with extensive knowledge and skills demonstrated in Project management, Business Requirement Analysis, Systems Design Development, Application Performance Testing, Systems Deployment, Application Maintenance Enhancement and Production Support.

• Played vital roles like System Integrator SI , Project Manager, Technical SME, Requirements Lead, Test Lead, across various projects.
• Hands-on expertise on tools like Clarity, Caliber, and HP Quality Center.
• Highly analytical and detail oriented in approach with strong ability to adapt and handle risk operating outside comfort zone.
• Well-developed communication skills with a reputation of unwavering accuracy, credibility and integrity.
• A strong team leader and motivator, fostering an atmosphere that encourages professionals to balance high level skill with productivity with exceptional planning, execution, negotiation and interpersonal skills.
• Experienced in various client facing roles, like requirement gathering, gap analysis, business consulting, conducting user acceptance testing.
• Has excellent communication and client liaison skills and has a proven track record of achieving excellent results.
• Persistently met and/or exceeded Customer Expectations and have received several client appreciations.

EMPLOYMENT HISTORY:

Senior Associate

TOOLS

TECHNICAL SKILLS

SKILL SET:

Project Management

• Project management Presales, Proposal responses, Estimation, Scope, schedule management, resource planning, project planning and scheduling, risk identification and mitigation, tracking and monitoring project status
• Business Consulting Gathering requirements from the business/application owner and creating business requirements document, system requirements document, requirement traceability matrices, documenting dependencies, risks and constraints, feasibility and gap analysis
• System Integrator Working closely with inter team dependencies, resources, planning, reviewing schedules and deliverables, creating interface specification documents
• Quality Assurance and Testing Creating test strategy, test plan, test cases, test data and test execution, creating and managing defects, generating test execution scorecards and test dashboards
• Configuration management SVN, Team Foundation Server
• Service Desk Tool HP Open View Service Desk
• Strong analytical and problem solving skills
• Excellent written and verbal skills and a good facilitator of meetings
• Mentoring team members on requirements gathering and testing activities
• Ability to work systematically in an onsite/offshore project execution model
• Individual Contributor and an Active Team Player.

KEY ROLES AND RESPONSIBILITIES

Requirements gathering

• Work with business and Requirements Center of Excellence teams for review and approval of requirements artifacts
• Conduct meetings with interface teams, detail interface requirements and create interface specification documents and data flows.
• Creating requirement traceability matrices
• Creating system requirements specification including process flows, use cases, functional and non functional requirements, dependencies, risks, constraints
• Create business requirements documentation
• Conduct meetings with the business owner of the application and gather detailed requirements
• Presales and Proposals
• Project planning and schedule
• Effort estimation
• Risk issue management
• Change management
• Project status reporting
• Define and finalize scope
• Defect management
• Onsite offshore coordination
• Post production warranty

Project Management

Testing

• Test Strategy creation, planning and execution
• Coordinate review and approval of all testing artifacts with the Testing Center of Excellence
• Uploading test cases in quality center, test execution, defects creation and tracking to closure
• Creating test execution scorecards and dashboards
• Creating test readiness review documents after system and user acceptance testing
• Coordinate test data availability with external interfaces for system and user acceptance testing
• Share test execution status and defect status with the client on a regular basis
• Performed Root Cause Analysis for commonly occurring defects.
• Attend defect triage meetings for defect details discussion and remediation

PROFESSIONAL EXPERIENCE:

Confidential

The company was renamed Ally Financial in 2010, although it was founded in 1919 as the General Motors Acceptance Corporation GMAC to be a provider of financing to automotive customers. Since then, the business has expanded to include insurance, online banking, mortgage operations and commercial finance. It has presence in more than 40 markets around the world. The cornerstone of GMAC/Ally's automotive finance business, GMAC NAO extends automotive financing services to franchised General Motors dealers and their customers in the U.S. and Canada. These include dealer wholesale financing, dealer loans and remarketing opportunities, as well as traditional retail Confidential to new AFI owned / operated datacenters by Q1 2013. Build new test and production environments across 2 new datacenters for Dealer applications.

Role: Project Manager

Roles and Responsibilities

• Manage project schedule
• Identify risks and provide mitigation plans for the migration
• Project status reporting for development and testing
• Work with external interfaces including Integration services EFT Tumbleweed for interface migration and testing
• Gap analysis to support Like for Like Migration
• Coordinate migration activities with the infrastructure, application and project teams
• Ownership on test plans and test cases

Confidential is the reporting application that consolidates SmartAuction data and provides a variety of reporting tools to management, sales personnel, and other users across the United States. Additionally, the website includes custom applications for our larger consigners with similar information filtered for just their activity.

Role: Project Manager

Roles and Responsibilities

• Manage sustain and development teams
• Manage release schedule
• Effort estimation and planning
• Requirements analysis and documentation for enhancements
• Test cases review
• Finalize release scope with business
• Track White Hat security scans and vulnerability fixes
• Coordinate project status calls for sustain and development with the client
• Work with external interface teams including Integration Services EFT for enhancements

objective of this project is to provide an alternative authentication SmartCash / iCash Alternate Portal Login to SmartCash / iCash users when the Dealer portal application server is down due planned or unplanned activity.

Role: Project Lead, Requirements Lead, Test Lead

Roles and Responsibilities

• Monitor project scope, schedule and effort
• Document system requirements in caliber
• Create requirement traceability matrices
• Explain system requirements for the offshore development team
• Test plan, Test cases review
• Coordinate with SmartCash team on test scenarios and test data set up
• Coordinate test execution with offshore team
• Attend defect triage meetings and provide project status/defect details
• Share test execution score card and dashboards with Ally test manager
• Provide UAT support for business

Single Sign on to the chat API and secure transmission of user information. The Dynamic Contacts module integrates and displays dealership specific contacts data from Oracle database. The data is sourced and integrated from five different external sources.

Role: Requirements Lead, Test Lead, System Integrator

Roles and Responsibilities

• Technical SME support for Ally Ecommerce team and external interfaces on Dynamic Contacts and LivePerson chat
• Work with the business owner, external interfaces and develop requirements
• Create interface specification documents
• Work with six external interface teams including GIF/ISCOE, IW, Dealer Relationship Website, OneHR, Insurance CRM, LivePerson to set up business rules for processing the data and setting up data for testing and production environments
• Document system requirements in caliber
• Create data flow diagrams for the contact data from five external sources
• Document functionality of the third party tool LivePerson for chat integration
• Create requirement traceability matrices
• Explain system requirements for the offshore development team
• Test plan, Test cases review
• Coordinate test execution with offshore team
• Attend defect triage meetings and provide project status/defect details
• Share test execution score card and dashboards with Ally test manager
• Provide UAT support for business
• Perform data validation for system and user acceptance testing on Oracle database

The project involved migration of the Dealer Portal to Salesforce cloud platform. All portal functions and portlet applications were designed to be migrated using APEX Language and Visual Force pages in the Salesforce Cloud. It also involved creating a Web Service layer to expose business functionalities within the Ally Data Center.

Role: Project Lead / Requirements Lead / SME

Roles and Responsibilities

• Define phase planning, schedule and estimation
• Lead Techno functional SME to support requirements elicitation of entire dealer portal that has 50 apps including SmartAuction, SmartCash, RouteOne, Account Access Vehicle Return, IntelliRater
• Document existing application system requirements in caliber
• Consolidate requirements from over 35 projects and document the current state of the application
• Identify gaps in requirements due to migration to SalesForce
• Provide SME support for the CA SiteMinder integration for the dealer portal security
• Coordinate proof of concepts for the migration
• Create requirement traceability matrices

required for their tasks and provides GMAC/Ally to have a hierarchical administration of the dealer community. The dealer portal in the suite of portals provides a single platform for the dealers to access applications like RouteOne, SmartAuction, and SmartCash etc. This helps dealer in accessing all his business related functionalities without accessing multiple independent applications. The branch portal helps in the administration of dealer users and branch users providing appropriate access to every user using the portal. The branch administrators manage all business specific rules that will be applicable to every user using the portal. The other portals in the suite include the helpdesk portal, which is primarily used by the helpdesk personnel to handle dealer issues. The LAN security administrators are another set of users of the portal primarily to handle user ids and

Duration: Nov 2009 Oct 2010

Role: Requirements Lead/SME/ Test Lead

Roles and Responsibilities

• Work with the business owner, external interfaces and understand the requirements
• Document system requirements in caliber
• Create process flow diagrams and mockup screens
• Create requirement traceability matrices
• Create interface specification documents
• Explain system requirements for the offshore development team
• Test plan, Test cases review
• Coordinate test execution with offshore team
• Attend defect triage meetings and provide project status/defect details
• Share test execution score card and dashboards with Ally test manager
• Provide UAT support for business
• Work with external interface teams RouteOne, MES, Integration Services to get the data for testing and production deployments
• Perform web services testing using SOAP UI tool
• Validate the result from the application against the Insurance tool

Role: Project Lead/Technical SME

Roles and Responsibilities

• Onsite coordinator for the application and lead an offshore team of five members
• Involved in providing technical support to the SmartAuction application
• Worked on enhancements to the application by gathering project business requirements in Caliber
• Coordinate with more than 30 interface teams including Integration Services GIF , RIMS, CARS, IW, VIW, FiServ, DealerTrack, Polk etc for application enhancements and day to day monitoring
• Providing technical solutions in the implementation of enhancements
• Perform impact analysis, design documentation, coding, and test case creation in test director, unit testing, deployment, system testing and reviews
• Track system issues and enhancement requests in the HP Open View Service desk tool
• Configuration management activities using the PVCS configuration management tool
• Create database scripts for deployments and also for day to day updates to the database
• Code review and software quality assurance activities
• Performance testing activities using Win Runner during any deploys or patching in the environment.

CLIENT DESCRIPTION:

• supply information for global institutional investors. TMC offers subscriber's access to the full equity content and essential tools available on the individual websites of the world's leading investment banks, plus the exclusive TheMarkets Estimates, a proprietary offering providing transparent, real-time financial estimates from TMC's eleven Member Firms, as well as an average of these leading firms.
• institutional investors with real-time commingled equity research, news, and market data at a single site, eliminating the need to visit several disparate sites. TheMarkets.com also provides a calendar of equity new issue information. One password will provide investors seamless access to a respective firm's web-site where detailed information will be available. Comprehensive personalization tools permits portfolio managers, analysts, and other clients to organize, prioritize, and filter the vast amount of information that comes their way daily.
• Currently the TMC platform is hosted and maintained by an external Application Service Provider ASP . TMC wants to take tighter ownership of the TMC technology platform's presentation layer and application database. Cognizant understands that TMC is looking for the best in class technology partner to assist in this initiative and provide technology recommendations for maximizing business benefits.
• TMC Version 5 development will be constituted by the Analysis, Design, Construction, and Testing phases. Cognizant proposes to use the Rapid Application Development RAD methodology for the Version 5 development, which entails the Requirements Detailing, Architecture and Design workshops for detailing and designing for the high level requirements captured during the Version 5 JRP sessions and an iterative construction approach.

Role: Developer

Roles and Responsibilities

• Involved in discussions with the onsite resources to understand the requirements of TheMarkets.Com website
• Played an important role in identifying the technically challenging areas of the system and working on the Proof of Concept
• Involved in the design and reviews of the TMC Content Gateway system which is the system that feeds data into the TMC website
• TMC Content gateway is a gateway between Contributors and a trusted Content Partner. The Content Gateway will act as a secured data-store of contributions within TMC. Relevant metadata will be parsed and stored, and the contributions will be forwarded to the Content Partner. In addition, the users of the system will be in a position to monitor the traffic and system performance through reports.

Role: Developer

Roles and Responsibilities

• Involved in the development of design documents from the requirements and Proof of Concepts
• Application development using ASP.Net
• Worked on creating stored procedures and packages in MS SQL Server 2005
• Unit testing the modules
• management and storage. EMC is a trusted provider of information infrastructure helping organizations of every size around the world keep their most essential digital information protected, secure, and continuously available.
• EMC helps enterprises of all sizes manage their growing volumes of information from creation to disposal according to its changing value to the business through information lifecycle management ILM strategies. EMC combines the best-of-breed platforms, software, and services into high-value, low-risk information infrastructure solutions that help organizations maximize the value of their information assets, improve service levels, lower costs, react quickly to change, achieve compliance with regulations, protect information from loss and unauthorized access, and manage and automate more of their overall infrastructure. These solutions integrate networked storage technologies, storage systems, software, and services.
• Level 1 CLARiiON Centera Support - Clariion CX and FC Series and Centera Technical Support to Clariion and Centera products which primarily involved in remotely dialing into the customer's box and resolving the issues related to the box.
• Level 2 Dial Home Support - Remote dialing into the customer's storage boxes to correct the issue reported. Technical Solution related to Clariion and Centera provided to Customer Engineer and Customers when required.

Role: Storage Area Networking Engineer

Roles and Responsibilities

• Proactively Identify Drive failures by avoiding data loss to customer and replicate the same solution to Customer Engineer to follow the instructions
• SP / CRU to be the priority alerts - Technical. Provide RCA analysis as what caused the Storage Processor to fail and provide solutions for future remedy HDB Project
• Working on High Dispatch Boxes which requires triaging skills for Clariion CX300, CX400, CX500, CX600, CX700
• Remote dialing into the customer's SAN box for gathering diagnostic information off the array in question
• Gathered log files are used for further RCA. Once the larger issue has been pinpointed, an action is drafted and provided to the Customer Engineer for implementation
• Provide Corrective Measure to Customer Engineer for technical Queries and ensure smooth case closure. Perform regular health checks on the box.