PROFESSIONAL summary:

Over 20 years of experience in ITTechnology/ Project/Program/Product/ Relationship/ Vendor/ Release/Deployment/ Change Control and Technical Management roles. In addition, 10 years of Accounting, Financial, Customer Care Applications roles.Over 10 years of Web designing, Development and Deployment experience, using Java J2EE , HTML, Java Script, SharePoint, Dreamweaver, Photoshop, Netsuite and XML. Over 15 years of experience managing small to large websites,10 plus years in Process Improvement and 10 plus years in Business Transformation.I have 8 years of agile project delivery processes. I utilized Agile to implement a Global Services Dashboard application that provides near real time operations metrics to the services command center team enabling reduction in SLA penalties and improving customer service. Led Agile Client Portal teams developing leading edge analytics applications that improved clients to be able to retrieve real time reports and reduce operational cost.

• Diverse business and technical background covering Healthcare/HIPAA, Financial Applications PeopleSoft, Oracle 10 G to 11G , e Business, Public Health/HIPAA/PHIN CDC , Healthcare/Provider Upload Portal, Web, Content Management, Advertising, Telecommunication exposure to OSS processes , Airline etc. Experienced in wide range of projects Portfolio Analysis, Application Maintenance, Support and Estimation Methodologies, Development, Global working with virtual teams , Integration, Reengineering, Testing Automation, Documentation, Process Consulting, Infrastructure, Data Center Move, Data Warehouse and Security projects etc.
• Led cross functional team to procure and implement a web based Sensory taste testing application that replaced an obsolete client server application. This implementation improved efficiency of the sensory planning, scheduling and execution process resulting in increased capacity to handle additional tests.Managed resources, pricing models, application development, application maintenance and transition offerings for new application related infrastructure build and run programs. Managed entire project/program/product development life cycle for both government and private sectors and have utilized Agile, Waterfall, RUP, ITIL, Phase Gate, Six Sigma methodology processes. Managed both Onshore, Offshore and Global resources, Third Party Vendors TATA, Accenture, IBM, Cap Gemini and HP and Global projects with different skill-sets.
• Core strengths: Quality Control, Release Management, Application and software development, Problem-solving and decision-making, Critical thinking/Strategic planning, Team-building/Active listening, Leadership/Technical/Functional skills, Project/Program Management, Performance, Productivity Improvement, Time Management and Cost reduction.More than 20years of experience in delivering and managing projects P L, Gross Margin, using cross-organization, cross cultural resources and virtual teams in CMM Level-4 organization. Have handled large RFP/RFQs with revenues in excess of 10M and more than 50 resources.

SKILLS/TOOLS:

• Platforms: UNIX, Java J2EE , Windows 98/NT/2000/2003, 2005, 2007, 2010, 2013, 7, 8 and Linux
• Web Technology/Servers: SaaS, HTML, XML, UML, Web 2.0, JavaScript, AJAX, IIS, JBoss, and IBM
• E-Commerce: Commerce One, Ariba, Microsoft Commerce Server
• ERP: Oracle 10G, 11G , SAP Financials, People Soft, Solomon, JD Edwards, Peachtree, GEAC Smart Stream and MAS 90
• Database: Oracle, SQL Server and Sybase
• Development Software: Visual Studio, Net Architecture, Visual Basic, ASP Dot Net and C Sharp
• Industry Standards: CMMI, PMI, ITIL, Phase Gate, Six Sigma, HIPAA and PHIN Public Health Information Network
• Office Tools: GroupWise, Lotus Notes, Microsoft Suites - Project, Word, Excel, Access, Power Point, Caliber, DOORS, Documentum, RMS, Hyperion Essbase, NIKU and Visio
• Testing Tools: Mercury Win Runner and Test Director Quality Center, Rational - RUP
• Report Tools: Business Objects, Cognos, GEAC Report Writer, Crystal Reporting
• Collaboration Tools: Microsoft SharePoint Portal,HP ALM Applications Lifecycle Management, JIRA, Clarity Playbook, SharePoint Server 2007, SERENA Business Mashups SDLC Tool, Windows SharePoint Services, Support Central, SIR Document Imaging Application and Event Tracker.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Project Manager Enterprise Applications Contract

• Managed multiple active large-scale Information Technology related projects, balancing competing priorities and constrained resource and ensuring all project requirements and activities are completed in accordance with Sponsor and Management expectations for timeliness, specification, quality, and resource utilization, and in compliance with company policy. Responsible for project initiation, requirements gathering, team building, planning, task execution, status reporting, and delivery, for integrating project activity and results into enterprise activity, business process, and management systems, and for forecasting resource requirements throughout the project life cycle. Built effective cross-functional and geographically dispersed project teams, maintains project team focus on success and customer service, communicates comfortably and effectively with all project stakeholders, at all organizational levels, technical and non-technical, effectively manages third-party providers, identifies, manages, and appropriately escalates risks and issues.
• Drove project success and advances the value and state of world-class IT systems and solutions through application of concepts and best-practice for project management, process engineering, management of system and software development, quality assurance, training, operations management, enterprise risk management and internal control, and through application of acquired education, training, domain knowledge, and work experience. Participated in project reviews and in team development and process improvement initiatives within IT and the PMO, proactively and as assigned. Engaged in Enterprise Application development, implementation, integration, migration, upgrade, and decommissioning projects.
• Demonstrated knowledge of Oracle-JD Edwards foundation and configurable network computing concepts, roles and Client Portal, OBIEE Data Warehouse projects. Demonstrated experience and functional expertise in one or more areas of general accounting, service billing, payroll/HR is preferred experience with financial reporting systems and work order systems is desired. Experience with vendor management, including creating RFPs, negotiation of contracts, financial monitoring and resource management. Demonstrated successful experience working with remote teams.
• Responsible for developing solutions to address complex unit and enterprise-wide business solutions that integrate with organization and technical standards.

Confidential

Program/Project Leader

• Working with the healthcare audit team for Medicare, Medicaid and Private Payer to set deadlines, coordinate resources, costs, and schedule for assigned projects, support program management by managing changes to the project plan, and manage, and facilitate all projects through the entire Projectand Waves implementation lifecycles. Leads the initiation, design, and monitoring, implementation of cross-functional projects claims selection, adjudication, imaging of claims, revenue cycle, back-out claims and provider validation and quality analysis.
• Building the PMO Project Management Office. Developing Integrated Collaborative PMO deliverables like Reporting, Projects, SharePointSites, Sub-Sites restructure depending on communities and standardized templates used across the entire company.
• Ensured designated project goals and objectives are accomplished within prescribed timeframes and budget constraints and project sponsors are well informed of project status. Drives resolution issues through the use of financial/operational/process analysis and then facilitates the mitigations and remediation recommendations. Works with internal and external teams to organize the various components needed to initiate, maintain, and conclude major projects.
• Created and managed cross-functional project plans to communicate and track project timelines, milestones, costs and deliverables. Developed required internal and external communications and training to implement newly defined processes, performance measurements, KPI reporting, and policy definition. Participated in policy and procedure reviews, change in control activities of any corporate, organization, or department initiative to evaluate impact to current projects in support of planned activity. Identified cost, schedule, technical, and quality risks. Works closely with identified project teams to perform detailed analysis and produce reports.

Confidential

Associate Technical Project Director Delivery Contract

• Supported the development of individuals, teams and work initiatives. Provided the technical direction of the assigned work components for a product, platform or project. Negotiated with stakeholders to determine scope and budget of work activities which advance TSYS business objectives and client needs. Builds and maintains customer relationships with the business unit and clients. Handled the project life-cycle for Travel Plan Online Booking Tool Software as a Service , Vertex Tax, VAT Value Added Tax , European Tax, Financial Management Reporting for SAP and NON SAP Applications, Web Methods 7.1 and 8, Web Sphere Commerce 7 Upgrade, City National Bank Credit Care - CNB, Redstone Bank - Credit Care , Bridge Water Bank Canada - Credit Care and Tesco Bank England Customer Car,Mobile/Online Application/Instant Banking, ACH, International and domestic wire transfers and client facing .
• Provided matrix management to multiple work teams and projects in a high risk, dynamic environments of BI-Data Warehouse, JAVA Springs/Hibrants and VB.Net. Team tasks may be highly specialized in nature in one or more functional areas. Implemented mobile applications delivery and responsible for the technology vision, development, integration and implementation of mobile on-device applications, including Apple, RIM, and Android platforms, and web platforms.
• Led change management processes around current-state and future-state transformation for end users, creating and providing tools for stakeholders and other networks teams. Was instrumental in the identification and implementation of electronic products, single signon and services merchant capture services.
• Implemented risk management and strong knowledge of pertinent banking procedures, restrictions, cash management concepts, sound internal control processes which I acquired from my accounting/financial experience earlier in career.
• Served as Program Manager in the application delivery life-cycle from requirements to implementation phases for Tesco Bank. Applications were related to Tesco Bank's ACH, foreign exchange, debit/credit card processing. This was a ten month endeavor and first time it was implemented at Tesco Bank, which included incorporation of European Commerce regulations and my creating training and train-the-trainer manuals in both English and French.
• Served as Subject Matter Experts for Components or development and support for a single module and must be able to guide understanding of customer requirements and impact for area e.g. monetary impacts of module to client, Saas Model, impact to system changes and/or issues to TSYS and Client . Was overseeing review of deliverables from the relevant TSYS processes i.e., Service Center, Options, TMM, CDMET, and File Transfer for content, accuracy, and potential system impacts. Has accountability for project team's work.
• Lead project team 30 resources of onshore and offshore Analysts, Solutions Architect, Software Engineer, DBA, Data Analyst, Project Manager, Project Coordinator, QA and Release Management. Provides direction to team members and/or projects. Monitors success of project and/or performance of team members using AGILE and Waterfall processes and provides input, when necessary. Teaches skills to help team members increase their effectiveness.

Confidential

• Handled the development of the SDLC product line of McKesson of 15 Million Budget Healthcare Physicians/Providers Applications, Registration, Revenue Cycle, Office Visits, Medical Claims, EMR, EHR Solutions and CMS - Working closely with other departments to meet the business unit's goals. Building and maintaining good relations with global sourcing team and managing the performance and career development of the development team
• Was responsible for directing the activities of a software applications development function in a Healthcare Product company. Oversees the analysis, design, configuration management - release management-manual/automated builds, programming, debugging, and modification of computer programs for commercial or end user applications such as materials management, financial management, HRIS or personal applications products e.g., spreadsheets, sales/use tax packages, SOW Statement Of Work, Vendor Management and financial programs.
• Handled operational management of all program resources: business analysts, system architects, programmers, technical writers, release engineer and test engineers. Management of 1st and 3rd party development onshore and offshore resources and contracts. Ensured adherence to system development of lifecycle standards, enforce process, OSS Operations Systems Support and standards compliance metrics.
• Product Management: Project schedules establish deadlines deliverables and determine what is feasible. Project roadmaps, release schedules, coordinated across different development team, product deliverables. Responsible to business for software delivery. Developed master and project level, resource schedules with milestones and critical paths. Prioritizes and manages development and implementation of enhancements / changes and Data Center Moves from Atlanta to Tulsa.
• Managed capital budget for application development and deployment related activities. Seeks ways to reduce application related costs and optimize performance of applications. Accountable to business for end-to-end application scoping, planning, development, integration and implementation. Handled and experienced with matrix organization and globally distributed teams.
• Had hands-on experience managing onshore and offshore delivery engagements managed projects with high level understanding of IT development practices with emphasis on HL7, EMR Electronic Medical Records , EHR Electronic Health Records , EDI Electronic Data Interchange 270/271, 835/837, AGILE, Phase Gate, Waterfall, JAVA J2EE , Oracle CRM, Web methods, SaaS Model, Microsoft Technologies ASP.NET / VB .NET/ C Sharp and Delphi.

Confidential

Applications Development Manager

• Handled the DEPLOYMENT of PIE Project 1500 users on AGILE and Waterfall processes Performance Improvement and Enhancement for Customer Service Support unit Child Support Services with Web Sphere customer Center WCC/Infosphere solutions. Supported the Child Support Portal with all information needed including remittance processing.
• Was overseeing, coordinates, development and managed application software development projects and applications software support activities on a state-wide basis for the department. Evaluates new hardware/software technologies to improve services, system development, ORACLE DATA LEAK for DEFAC Department Of Family And Children Services 10 Million Budget .
• Supported the Child Support payment calculator remittance payments of ACH, wire transfer, debit payments for assessing payment for both custodian and non custodian parents. Implemented First Phase of Optimized queries which helped improve the performance. Worked with Georgia Technology Authority Client Facing IT Governing Unit to virtualize all production servers which has given us the ability of failover in case of server related issues for Child Support Servers.
• Monitors project work plans and schedules for the analysis, design, development and maintenance of application software Saas Model, Oracle CRM, JAVA J2EE , ASP, VB, VS DOT NET 2003 2005 . Evaluates budget impacts of proposed application software system development projects SDLC and RUP .
• Managed more than 50 resources with different development/configuration release skill-sets. Managed all Web-based projects for Child Support, DEFACS, Public Health Directory Public Health Internet Network - PHIN CDC , Infectious Diseases CDC , Human Resources, and Office of Regulatory/Investigative Services of 10 plus million in budget. Maintains a professional, consistent, customer-focused orientation when providing application software systems and support services to internal and external customers. Adheres to applicable rules, regulations, policies, and procedures regarding the interviewing and selection of job applicants, hiring and discharging of personnel.
• Maintains technical competence and acquires knowledge of new technologies. Participates as a member of section or unit senior management team. Thoroughly reviews and authorizes charges for billable services according to contractual terms and conditions of RMS, ECONOMETRIX HR application and Data Warehouse.
• Handles all knowledge of operating system control language s , utilities, file design and databases and program testing techniques. Basic knowledge of Information Systems IS standards and their implementation. Working experience researching, RFP, analyzing and solving complex design and/or programming problems. Continues acquiring knowledge in the areas of project management, methodology, and software testing and client relationships.

Web Applications System Manager

• Responsible for Information Technology work experience of an increasingly responsible nature which involved planning, organizing, coordinating, coding and evaluating high level systems of large scale and critical Information Technology projects from conception to implementation.
• Applied technically advanced knowledge, skills and abilities in designing, developing and implementing computer based software solutions demonstrating expertise in acquiring and applying knowledge of new technology and software development methods in Web Development Internet/Intranet/Ethernet, J2EE, Web Sphere and Microsoft Dot Net Suites , OSS Operations Systems Support , SDLC, CMS Content Management Systems , Waterfall, ITIL, RUP Experience, MS Office, Microsoft SharePoint and GroupWise.
• Directed the development and implementation of changes as necessary to ensure that projects remain within specified time, cost and scope, while adhering to outlined quality objectives. Managing project issues, assessing project risk, and developing and managing risk mitigation strategies.
• Was responsible for selecting, implementing, and administering enterprise-wide content management system web server and security administration web programming and design search engine optimization performance and utilization reporting leadership of cross-functional Web Team for Child Support Website.Managing project issues, assessing project risk, and developing and managing risk mitigation strategies.

Confidential

Project/Program Director - Contract

• Established and maintained a tight working partnership with the business owners to provide high levels of business value manage multiple projects and multiple streams of project work simultaneously. Managed bi weekly deployments of all enhancements and changes for the National Account team 30 resources .
• Supported the National Account for eBusiness Solutions B2B/B2C and supported the Internet/ Ethernet of Auto Trader Dot Com, Content Management Systems CMS . Ensured appropriate project documentation DOCUMENTUM is produced. Develop and mentor a team consisting of business and matrix resources and managed both direct reports and matrix resources as appropriate. Track and monitor resource time on projects and use historical data to estimate labor forecasting resource for future projects and teams.

Confidential

Business Consultant-Healthcare

• Supported the IBM Web Sphere to integrated Web development environment, Web site teams can collaborate, create, assemble, publish, deploy, and maintain dynamic, interactive Web application.Working experience of Global Delivery Model Onsite/Offsite Model Familiarity with CPT, HIPAA, UB92 and ICD9 codes and processing exception Claims.
• Handled project management of HIPAA, Development of Financial Sub-Systems, Reporting Repository Functionality, entering and maintaining project work plans, management of producing project deliverables such as baseline documentation, Statement of Work SOW , Change Management Requests, Design Specification Document DSD , RAD Requirements Analysis Document , monitoring work based on Quality Assurance and Quality Control Plans, assisting in the development and monitoring of standards, managing correspondence tracking issues Issue Logs request management processes and disaster recovery/contingency plans.
• Expert on document management, web publishing, CMS, imaging SIR , Documentum, workflow applications, open systems environments and Web Application development.Handled BILLING DEPLOYMENT for 175 locations data from a Mainframe to DOT NET application. Report status, issues and risks to the Program Management Office PMO as required.
• Established and managed to project quality and success metrics as defined in conjunction with On-Shore/Off-Shore Developments teams in Visual Studio 2003, JAVA and VB/C Sharp DotNet. Effectively communicate project status to management and keep business stakeholders informed of project status and all related issues. Manage and control changes in project scope while communicating impact to management and team on KRONOS upgrade.
• Handled system development life cycle methodology, conducting and assisting in the requirements participating in external business design of system, application policy consulting, and client liaison methodology, serving as an interface between end-user, technical development team and Vendors. Providing commercial claims processing expertise, generation of test plans/data on Mercury Test Director and serves as a liaison between ACS and client during User Acceptance Testing. Development of Business and Use Cases in RUP methodology. Conducting of training session for project staff, generation of training manuals and establishing policy and procedures for commercial claims processing.