Profile:

Results - driven IT Technical Program/Project Manager with broad-based experience in managing large engineering groups and dealing with complex software and hardware issues. Accomplished professional who has earned a reputation for consistently providing engineering access, firewall, hosting solutions and designs for large distributed networks groups and businesses. Effective communicator possessing excellent interpersonal and relationship-building skills.

• Data Center Migrations
• Change/Release Management
• Service Delivery Management
• Customer Relationship Management
• Program/Project Management
• Infrastructure Hardware Planning
• EOL Hardware Upgrades Roll-outs
• Software Application Support
• Budget/Scope/Schedule Management
• Security Network Management

software:

Project Management/ITIL RUP, WATERFALL, AGILE, SCCM, WSUS, SOA, ERP Platforms, MS Project, Virtual Terminal Servers, Project, PowerPoint, Ecommernce,OS/390, MVS/ESA, JES2, JES3, TSO/ISPF, JCL-UTILITIES, INFO MANGEMENT, HCD Monitor, OSA/SF, Configurations Operations, MAE Configurations Multiple Access Environment, ATG, OSPF, IGRP, RIP, REMEDY, MAGIC, CICS, OPCA, VTAM, OMEGAMON, OPENVIEW, NETVIEW, DB2, NPDA, SNA, TMS, NJE, RJE, TCP/IP, HTTP, VoIP Cisco/Shoretel, VPN, SSL, SSH, WAN, LAN, LTE, JES2/3, OPCA, DNS, BGP, MPBGP, MPLS, VPLS, Frame Relay, RS-6000, VISIO, Load Balancing, Netscape, Microsoft applications, Oracle, Software SDLC, SharePoint, Internet, Rumba Gateways, Windows 7, Exchange, Linux, UNIX, LARSE Split-T Software

hardware:

ENDURA WS5050, SM5000, SEB5100, NVR5100, DVR5300, VCD5000, KBD5000, NET5301R, NET5301T, NET5308T, CM9700MDD, Spectra Cameras, HP Blade System P-Class Enclosures, BL20B Server Blades, Cisco Interconnecting Switches, Sun ULTRA10, E250, E450, E3500, E4500, Compaq/HP DL380, ML370, 5500, 6400, IBM RY5, R45, 9121, 3090, 4381, AS400, Routers CISCO all Types, WAN LAN, Larse Split-T, Leased Lines 9k - 64k, Satellite Links, Fiber Optic, SONET OC12, T1's, DS3's, Token Rings, IBM/NCP A, 3746-900, Ethernet, 3174 Configurations, Telnex Switch, TBAR, Servers, HUBS, Various MUXS, Bridges, BUS TAG

Professional EXPERIENCE: Confidential

Service Delivery Manager

Confidential

Program/Project Manager

Confidential

Enterprise Architect Capacity Planner

Confidential

Project Manager/Hardware Planner

Confidential

Communications

Confidential

Project Manager/Network Engineer

RESPOSIBILITIES:

• Responsible for bringing all new FedEx infrastructural and applications environments up to enterprise standards, and moving projects through the development SDLC approval process, through various internal departments in the FedEx enterprise.
• Applied appropriate FedEx methodology, tools and templates for completing assigned application upgrades in a timely manner utilizing capacity planning techniques and tools.
• Handled multiple application SDLC projects and development relationships within the FedEx Corporation to help facilitate projects thru the FedEx process.
• Understands and consistently manages business expectations within scope of each application FedEx project assigned.
• Performed sound business reengineering and/or business analysis in FedEx projects that were identified for a system and the implementation of an application package is considered a logical and cost-effective solution.
• Determined when an existing FedEx application package has become obsolete or unusable, and must be replaced or, a gap in automated support of the business has become a critical problem and needs to be plugged quickly.
• Replacing EOL HP Firewalls from Cisco/Nokia to Checkpoint using HP Servers
• Review of Engineering Work Orders as related to conversions of Cisco and Nokia Firewall devices to HP hardware and Checkpoint software. This project included conversions to hardware and virtual platforms Checkpoint VSX platform .
• Maintained project work flow and helped create new documentation in training new HP PM's.
• Daily Management of Firewall, Firewall Admin, and Network Engineers.
• Responsible for the placement of all IBM Computer Hardware being placed on raised floor for Kaiser Permanente in Silver Spring, MD.
• Works extensively with Facilities, Network, and IT system based teams to coordinate multiple types of IT installations with IBM.
• Acting liaison between IBM/Kaiser Permanente with the intent to help in improving existing processes in order that both groups work in improved conjuncture with one another and thru the change management and Release management processes.
• Managed multiple IBM Projects and over saw project schedule and change control process utilizing Remedy and Clarity systems.
• Works extensively with implementing customer VoIP changes in all of HP/Merrill Lynch sites, which included various router changes, including onsite troubleshooting and up grating of Cisco Routers, PDS installs, phone builds and rollouts and PBX de-installs utilizing Agile Project Management mythology.
• Traveled to various HP customer sites and applied Cisco Software/Hardware updates ensuring limited down time while providing layer 1 thru 3 supports for installations and troubleshooting.
• Performed a wide variety of client projects, such as budget reports, forecasting reports and client invoicing.
• Worked on Bill of Materials for new and existing clients to convert to terminal/virtual servers and helped clients resolve outstanding problems after cut-overs and site moves.
• Worked on Telecommunications billing system designed to support the telecommunications billing processes.
• Created and maintained IT project database and tracked all IT projects using ACCESS Ticket System and worked with various vendors to inquire and receive quotes for various IT related services and assisted in tracking and maintaining daily reports for 340 ITT employees/contractors in Iraq during war time.
• Assisted in re-writing ITT policy in the way employees need to be accounted for when moving within and/or outside Iraq and assisted with Weekly Site Summary Reports.
• Responsible for supporting 13,000 US Army soldiers located in Al Taji, Iraq for ITT.
• Managed complete migration of the take over of the Crum and Forster Environment from Anderson/Ge to AITE/AIG and managed a large staff of 28 engineers, in addition to a first level helpdesk to assist in a large call volume consisting of over 1300 users
• Coordinated site moves and made necessary adjustments to the hardware environment for increased site capacity and coordinated the hiring/firing of the complete staff during migration of both permanent and temporary job placements
• Assisted AIG Account executives in all Service delivery elements to client with a specific focus on service quality, customer satisfaction and productivity.
• Worked extensively with AIG hosting, security and network product management teams

Confidential

NETWORK ENGINEER

Responsible Team Member for Network Support and assisting in consolidating TEN Data Centers to TWO.

Confidential

NETWORK MANAGER / NCC

Responsible for network support in a 24x7 shop with a staff of 14 network technicians.

Confidential

HELPDESK MANAGER

Managed the second shift activities of the Network Support/Help Desk for the New York, American, Chicago, Los Angeles, San Francisco and London Stock Exchange and Financial Institutions of the United States.

Confidential

ONLINE SUPERVISOR

Perform all phases of operations in a MVS/JES2, CICS, VTAM, NETVIEW, LAN environment.

Confidential

SENIOR HELP DESK TECHNICIAN

Performed all phases of Network Help Desk support for users relating to on-line network problems.

Confidential

SENIOR COMPUTER OPERATOR

Responsible for all aspects of computer operations of an IBM 9121 system utilizing OS/MVS/JES2. Additional responsibilities included maintaining the help desk for a communications network.